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#1
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Credit where due
I suppose we all hate those large corporations .
Today my Internet connection kept cutting out so I called AT&T this (early) evening. Within two hours they were out and replaced the modem no charge Credit where due not too much to complain about here |
#2
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On 10/24/2015 5:30 PM, philo wrote:
I suppose we all hate those large corporations . I don't think size is the issue. I think its more related to how *callous* they are towards their customers (assuming ourselves to *be* those customers). Today my Internet connection kept cutting out so I called AT&T this (early) evening. Within two hours they were out and replaced the modem no charge Credit where due not too much to complain about here Purchased a new bed (mattress/box spring). The "cover" (which is essentially an integral part of the mattress) was soiled when the delivery monkeys dropped it in the street. [Guys, the mattress comes packed IN A BOX for a reason. Why not carry the boxed mattress *to* the door so there is less risk of the plastic bag that acts as an inner layer of protection FAILING (tearing) and exposing the mattress to the dirt in the street, yard, etc.?] Complained to the store the next morning. They were sympathetic; immediately stated we shouldn't have to accept a soiled mattress (nor should we have to remove the cover, wash it and reattach it; we purchased a NEW mattress and should expect a new one!). Said they would replace it (the mattress) claiming that they can't replace JUST the (removable) cover. OK, fine. If you want to send out a whole new mattress and incur those costs, so be it. "But, let's keep THIS mattress in the box until it gets to the front door! It's been raining, lately..." Replacement shows up and its not even boxed *on* the truck! Hmmm... sure looks like someone is trying to slip us a "used" mattress! And, cover on this "new" one is actually *torn*. "Sorry, guys... take it back!" Call manufacturer to complain about the treatment from this "dealership". Next day, replacement *cover* is in the post. "Put the defective cover in the box that the replacement arrives in, attach this label and call UPS for a pickup. We're sorry for the inconvenience and hope you enjoy your new mattress..." So, its not the size of the firm (the "dealership" is a national chain; the manufacturer is a nationally known brand) but, rather, the specifics of your relationships with each. |
#3
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On 10/25/2015 03:10 AM, Don Y wrote:
X Next day, replacement *cover* is in the post. "Put the defective cover in the box that the replacement arrives in, attach this label and call UPS for a pickup. We're sorry for the inconvenience and hope you enjoy your new mattress..." So, its not the size of the firm (the "dealership" is a national chain; the manufacturer is a nationally known brand) but, rather, the specifics of your relationships with each. You are right. I once made the mistake of taking my bicycle to a repair shop even though I could have fixed it myself. Lazy I guess. It fell apart on the way home so I had to walk it for several miles... then do the right thing and fix it myself. Called the owner to complain and all she said was, "Aw isn't that too bad." Very glad when they went out of business within the next year or so. |
#4
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On 10/25/2015 3:18 AM, philo wrote:
So, its not the size of the firm (the "dealership" is a national chain; the manufacturer is a nationally known brand) but, rather, the specifics of your relationships with each. You are right. I once made the mistake of taking my bicycle to a repair shop even though I could have fixed it myself. Lazy I guess. It fell apart on the way home so I had to walk it for several miles... then do the right thing and fix it myself. Called the owner to complain and all she said was, "Aw isn't that too bad." Very glad when they went out of business within the next year or so. I haven't been able to come to a conclusion as to which *sorts* of businesses "should" be more concerned with their "image", in this regard. On the one hand, you can argue that small, locally owned businesses should place a higher premium on their image as they tend to be *individuals* known in the community -- not wanting their PERSONAL images tarnished by the perceptions others form of their businesses. OTOH, they can "fold up shop" and move to another town/city... or, just reopen under a new name and start over. Very little "invested" in their "business image". Or, you can argue that large, national entities run the risk of a "bad rep" becoming a widespread assessment of their organization and then they have "no place to hide". In our "mattress" case, we had two opportunities to seek a remedy; with the retailer or with the manufacturer. So, thankfully, when one fell flat, the other picked up the ball. [I suspect there is actually a third entity involved: the firm that the local retailer contracts with for *deliveries* -- the true culprit in our scenario! The local retailer *may* get smart and find another firm to provide this service. Or, may just want to bottom feed...] |
#5
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On Sunday, October 25, 2015 at 6:18:39 AM UTC-4, philo wrote:
On 10/25/2015 03:10 AM, Don Y wrote: X Next day, replacement *cover* is in the post. "Put the defective cover in the box that the replacement arrives in, attach this label and call UPS for a pickup. We're sorry for the inconvenience and hope you enjoy your new mattress..." So, its not the size of the firm (the "dealership" is a national chain; the manufacturer is a nationally known brand) but, rather, the specifics of your relationships with each. You are right. I once made the mistake of taking my bicycle to a repair shop even though I could have fixed it myself. Lazy I guess. It fell apart on the way home so I had to walk it for several miles... then do the right thing and fix it myself. Called the owner to complain and all she said was, "Aw isn't that too bad." Very glad when they went out of business within the next year or so. In some cases management is dumb enough to totally **** off customers when it's very easy to do the right thing. My favorite example was Mother's Day weekend last spring. A bar/restaurant that we visit every couple months sent us an email about their promotion. They had a buy one brunch, get the second free deal for Sat and Sun. This place is part of a small chain, maybe 25 total. We happened to be near the restaurant that Sat and I remembered the offer. To make sure it was for both days, etc, I pulled up their website on my phone. The offer is right on the homepage, says it's for both days, at the end it says "Make your reservtions now". Now, IDK how you would interpret that, but usually, if reservations are *required*, it would say that. I assumed it just meant that you should make one if you want guaranteed seating. so, we drive over and it's Sat, like 2 PM, the place is mostly empty. We get a table, they bring over menus, and there is no mention or sign of the offer, what you can choose, etc. So, I ask the waitress. She says, "oh, that's only for tomorrow, Sunday". I tell her that's not what the offer says. She says she'll go check. She comes back 5 mins later and says that it is for both days, but you need a reservation. I tell her that it doesn't say a reservation is required on the website. So, I tell her in that case, we're leaving. She says "sorry". At the main entrance, as we're leaving, I spot the manager. I go over to him and tell him what just happened, and he just says "bye"..... So, now I'm fuming. We had one more stop nearby to pick something up, so, I figured out I can play their game. I call up, make a reservation for 20 mins later. We do our stop, go back, get seated, making sure to tell the hostess that we have a reservation. The same experience starts all over again. Different waitress, no mention or sign of the brunch deal. Ask, her and tell her we have a reservation, she says that she doesn't know about it, etc. So, she has to go check. She comes back and finally tells us how it works, etc. So, here you had a really dumb manager that would rather **** off regular customers than give them the promo that the restaurant had invited us too. Even if their intent was that you had to make a reservation, with the place mostly empty and us standing there, would it have been so terrible to just say, "No problem Sir, we're happy to have you?". When we were done eating I was keeping an eye on the manager, because I wanted to tell him on the way out that I hoped he was happy now, treating us that way, etc. But he had disappeared into the kitchen. When I got home I went to the corporate website, filled out a complaint. I told them how their manager had totally alienated two customers that were regulars, when the correct solution was simple. I told him that IMO, it was shocking that guy was even in the hospitality business, let alone a manager. Within two days I had an email from the GM at the local restaurant, apologizing and admitting that it was all their mistake, the crew had not been properly trained, etc. He offered to send some gift certificates, which he did and a few days later I had two $10 gift cards good for 6 months. Just used the last one a week ago. Which is a funny thing. After the incident, I was OK with them again, but still didn't go back for almost 6 months. Not on purpose really, it's almost like a subconscious thing, they were off my radar. Which shows you the damage some dope can do. Those two recent visits, no sign of the idiot manager either. |
#6
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On 10/25/2015 07:04 AM, trader_4 wrote:
snip itality business, let alone a manager. Within two days I had an email from the GM at the local restaurant, apologizing and admitting that it was all their mistake, the crew had not been properly trained, etc. He offered to send some gift certificates, which he did and a few days later I had two $10 gift cards good for 6 months. Just used the last one a week ago. Which is a funny thing. After the incident, I was OK with them again, but still didn't go back for almost 6 months. Not on purpose really, it's almost like a subconscious thing, they were off my radar. Which shows you the damage some dope can do. Those two recent visits, no sign of the idiot manager either. Fortunately I've only had one bad restaurant experience where they did not honor some published special. Rather than let it ruin my day by arguing with them, I went home and posted a bad review on Yelp. |
#7
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On Sunday, October 25, 2015 at 9:18:45 AM UTC-4, philo wrote:
On 10/25/2015 07:04 AM, trader_4 wrote: snip itality business, let alone a manager. Within two days I had an email from the GM at the local restaurant, apologizing and admitting that it was all their mistake, the crew had not been properly trained, etc. He offered to send some gift certificates, which he did and a few days later I had two $10 gift cards good for 6 months. Just used the last one a week ago. Which is a funny thing. After the incident, I was OK with them again, but still didn't go back for almost 6 months. Not on purpose really, it's almost like a subconscious thing, they were off my radar. Which shows you the damage some dope can do. Those two recent visits, no sign of the idiot manager either. Fortunately I've only had one bad restaurant experience where they did not honor some published special. Rather than let it ruin my day by arguing with them, I went home and posted a bad review on Yelp. In my complaint, I mentioned that I had always had excellent experiences in the past and that I had posted good reviews online. I figured they could take the hint. And if I hadn't gotten satisfaction from the complaint, I would have posted negative reviews, citing the experience. It's interesting that a rare few establishments actually respond to negative reviews online tell their side, apologize, etc. Most there is nothing, you don't even know if they read them, give a damn, etc. Lots of reasons why so many restaurants fail and you can see some of them from the reviews, lack of response, etc. |
#8
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On 10/25/2015 4:10 AM, Don Y wrote:
So, its not the size of the firm (the "dealership" is a national chain; the manufacturer is a nationally known brand) but, rather, the specifics of your relationships with each. Recently had a good experience with Samsung. According to the printed warranty, it ran out a month before a problem occurred. I went on line and they have a chat thing so I asked about the phone. They asked for the serial number and said it was covered. They emailed a prepaid UPS label for 2nd day air. Gave me updates as it progressed in their system and six days later had the phone back They are set up for good customer service and they seem to really want satisfied customers. |
#9
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On 10/25/2015 7:02 AM, Ed Pawlowski wrote:
On 10/25/2015 4:10 AM, Don Y wrote: So, its not the size of the firm (the "dealership" is a national chain; the manufacturer is a nationally known brand) but, rather, the specifics of your relationships with each. Recently had a good experience with Samsung. According to the printed warranty, it ran out a month before a problem occurred. I went on line and they have a chat thing so I asked about the phone. They asked for the serial number and said it was covered. They emailed a prepaid UPS label for 2nd day air. Gave me updates as it progressed in their system and six days later had the phone back They are set up for good customer service and they seem to really want satisfied customers. We had a not-so-great experience with them -- but, large appliance (where they probably don't have to be as competitive/friendly as they do in profitable cell phone market!). FL Washer door lock/latch failed ~18 months of LIGHT use (there's just the two of us here and I *live* in jeans & a T-shirt!). In fact, the machine tracks the number of wash cycles so I can tell it's run an average of roughly TWO per week. The original part -- in a role that sees LOTS of mechanical abuse (you are pushing the door *into* it each time you open/close door) was made out of flimsy plastic; the two "snap-together" halves of the assembly simply falling "apart" from each other as the "snaps" failed (because they were in-line with the stressed applied instead of at right angles to those stresses!). The part on the door that mates with this PLASTIC assembly is *cast* -- I guess they figured *it* would see lots of abuse but it's MATE wouldn't? [Note the spring that governs the assembly is stiff enough that manipulating it outside of the assembly requires a fair bit of force! Yet, the assembly was intended to constrain this] Out of warranty so I went looking for a replacement part to install myself. Ah, Samsung service shows two parts as replacements for the broken one in my hand! One having the exact same part number; the other, a different number. "Perhaps the different number is an upgraded assembly? Sure as hell don't want another flimsy plastic part *if* there's a better replacement. OTOH, don't want to order a part and discover it has some other incompatibility (that isn't explained in the trivial "parts list" on-line. OK, take advantage of on-line chat. Maybe they have access to more information than I do! Ha! Nope. Just repeating what the web page is already telling me. Can't explain the differences between part numbers 23423542 and 42423424. So, the chat has simply been a waste of time (I guess it's there for people who can't read?) After *forcing* the on-line chat person to escalate the issue, (kept wanting to repeat the two part numbers that I could *see* myself!) they agreed to send out a local repairman (which was more than I was asking for -- I just wanted a DEFINITIVE statement as to which of the listed parts was the *correct* part for me to ORDER) OK, fine. Local kid shows up, very polite, prompt, etc. Turns out there are *7* versions (revisions?) of this particular model. So, any guess I made was likely to be just that -- a guess. He looks at defective part and sees how it has failed completely. But, the replacement appears to be identical -- plastic hasn't been beefed up in the areas where the snap-together tabs failed; hasn't been redesigned to snap together left-to-right instead of front-to-back; hasn't been cast out of metal or even formed sheet metal. I.e., start the clock; expect another 18 months before it fails... Mentioned this to the librarian who had initially recommended the unit (washer and dryer). Her reply: "Oh, we've already replaced *both* the washer and dryer (due to failures)". Wunnerful. So, my opinion of Samsung? "A" for their handling of the event AFTER I had escalated it. "F" for a bad product design and "expected" support (ambiguous web page). They make a refrigerator in which we would be *very* interested. But, with this experience behind us, we won't even consider it (the dollars involved are substantial). Similarly, have been casually looking at TV's and routinely pass the Samsung units by. Also notice how often we see one at the "returns" counter at Costco. |
#10
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Credit where due
philo wrote:
Within two hours they were out and replaced the modem no charge How much rental do they charge for the modem every month? |
#11
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On 10/25/2015 02:06 PM, Neill Massello wrote:
philo wrote: Within two hours they were out and replaced the modem no charge How much rental do they charge for the modem every month? Very good question. It's $7 a month. I do know that I would have been better off to buy my own and was just thinking of doing so prior to this problem. Now that you brought this up I see maybe my "good deal" was not so good as I've paid $70 this year to rent it...and I bet I can get one on eBay for that price. Well, I guess now would be the time for me to buy my own equipment thanks for bringing up that point. |
#12
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Credit where due
"philo" wrote in message ... Very good question. It's $7 a month. I do know that I would have been better off to buy my own and was just thinking of doing so prior to this problem. Now that you brought this up I see maybe my "good deal" was not so good as I've paid $70 this year to rent it...and I bet I can get one on eBay for that price. Well, I guess now would be the time for me to buy my own equipment I am on TWC and bought my own modem a couple of years ago. A monthor so ago they upgraded the standard speed from 15 to 50 meg bits or whatever. The modem I had bought was new and only $ 25 shipped form ebay. It works fine at 15,but not rated for over 30 or so. With the upgrade, I found someone on ebay that had a new modem like the TWC recommended one for $ 50 shipped. They usuallly run about $ 65 to $ 70 shipped. Easy to install. Just hook up the modem and wait for a short period of time and the computer screen connects to the internet and asks for a few numbers off the modem and then it starts up. |
#13
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On 10/25/2015 04:00 PM, Ralph Mowery wrote:
"philo" wrote in message ... Very good question. It's $7 a month. I do know that I would have been better off to buy my own and was just thinking of doing so prior to this problem. Now that you brought this up I see maybe my "good deal" was not so good as I've paid $70 this year to rent it...and I bet I can get one on eBay for that price. Well, I guess now would be the time for me to buy my own equipment I am on TWC and bought my own modem a couple of years ago. A monthor so ago they upgraded the standard speed from 15 to 50 meg bits or whatever. The modem I had bought was new and only $ 25 shipped form ebay. It works fine at 15,but not rated for over 30 or so. With the upgrade, I found someone on ebay that had a new modem like the TWC recommended one for $ 50 shipped. They usuallly run about $ 65 to $ 70 shipped. Easy to install. Just hook up the modem and wait for a short period of time and the computer screen connects to the internet and asks for a few numbers off the modem and then it starts up. No problem installing a new one as one of the things I do is computer repair. Even though I'm aware that I'm getting "ripped off" so to speak to rent one the fact that I got it replaced within a couple hours of my call...on a Saturday night yet kind of makes it worth it. If I had my own and it died, it would take me a few days to get one from eBay. |
#14
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On 10/25/2015 5:18 PM, philo wrote:
Even though I'm aware that I'm getting "ripped off" so to speak to rent one the fact that I got it replaced within a couple hours of my call...on a Saturday night yet kind of makes it worth it. If I had my own and it died, it would take me a few days to get one from eBay. Time is money. You can get one same day from Staples or Best Buy, but you will pay more. $70 to $100 |
#15
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On 2015-10-25 5:18 PM, philo wrote:
On 10/25/2015 04:00 PM, Ralph Mowery wrote: "philo" wrote in message ... Very good question. It's $7 a month. I do know that I would have been better off to buy my own and was just thinking of doing so prior to this problem. Now that you brought this up I see maybe my "good deal" was not so good as I've paid $70 this year to rent it...and I bet I can get one on eBay for that price. Well, I guess now would be the time for me to buy my own equipment I am on TWC and bought my own modem a couple of years ago. A monthor so ago they upgraded the standard speed from 15 to 50 meg bits or whatever. The modem I had bought was new and only $ 25 shipped form ebay. It works fine at 15,but not rated for over 30 or so. With the upgrade, I found someone on ebay that had a new modem like the TWC recommended one for $ 50 shipped. They usuallly run about $ 65 to $ 70 shipped. Easy to install. Just hook up the modem and wait for a short period of time and the computer screen connects to the internet and asks for a few numbers off the modem and then it starts up. No problem installing a new one as one of the things I do is computer repair. Even though I'm aware that I'm getting "ripped off" so to speak to rent one the fact that I got it replaced within a couple hours of my call...on a Saturday night yet kind of makes it worth it. If I had my own and it died, it would take me a few days to get one from eBay. I buy mine outright from my ISP, it died, they shipped me one that same day, I got it the following morning. I assume that option exists in the US, but this is in Canada. -- Froz... Quando omni flunkus, moritati |
#16
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On 10/25/2015 04:46 PM, Ed Pawlowski wrote:
On 10/25/2015 5:18 PM, philo wrote: Even though I'm aware that I'm getting "ripped off" so to speak to rent one the fact that I got it replaced within a couple hours of my call...on a Saturday night yet kind of makes it worth it. If I had my own and it died, it would take me a few days to get one from eBay. Time is money. You can get one same day from Staples or Best Buy, but you will pay more. $70 to $100 Now that I can buy much of the stuff on-line...I find it a PITA to drive to the store and wait in line etc. But yes, if I need something locally there is a computer store near here. |
#17
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On 10/25/2015 04:48 PM, FrozenNorth wrote:
On 201X and the computer screen connects to the internet and asks for a few Xlling a new one as one of the things I do is computer repair. Even though I'm aware that I'm getting "ripped off" so to speak to rent one the fact that I got it replaced within a couple hours of my call...on a Saturday night yet kind of makes it worth it. If I had my own and it died, it would take me a few days to get one from eBay. I buy mine outright from my ISP, it died, they shipped me one that same day, I got it the following morning. I assume that option exists in the US, but this is in Canada. I probably can do that if I want to spend a little more money. I suppose I could also buy a spare...I pretty much have a spare...everything. Must have at least 20 computers in the house and boxes of spare parts. |
#18
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On 10/25/2015 4:58 PM, philo wrote:
I suppose I could also buy a spare...I pretty much have a spare...everything. Must have at least 20 computers in the house and boxes of spare parts. Old computers still retain functionality. An old modem may be a doorstop once your ISP "moves on". I have several pricey ( $1K) dialup modems -- e.g., Telebit 8840's -- that are *barely* useful as doorstops! http://hancomputer.com/media/product/2a/telebit-fastblazer-8840-f9.jpg Likewise, many DOCSIS 2.0 devices effectively rendered useless by the move to DOCSIS 3.0, etc. It rarely pays to make long term "investments" in technology -- esp commodity products! Find an auction nearby (police, city/county, university, large business, auctioneers, etc.) and pick up what you want for a song, typically. I need a "new" (IDE) DVD writer for one of my computers. I'll pick up a scrap computer for $3 next week, pull the DVD drive, RAM and hard disk -- then toss the rest in the recycle pile (not worth salvaging anything beyond this level of "detail") |
#19
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On Sun, 25 Oct 2015 11:46:19 -0700, Don Y
wrote: Mentioned this to the librarian who had initially recommended the unit (washer and dryer). Her reply: "Oh, we've already replaced *both* the washer and dryer (due to failures)". Wunnerful. Few people can objectively judge something they paid money for. Some, but few. |
#20
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philo wrote:
Now that you brought this up I see maybe my "good deal" was not so good as I've paid $70 this year to rent it...and I bet I can get one on eBay for that price. You don't even have to go used. You can get a new DOCSIS 3 modem for about that price. My observation is that cable modems last a long time. My TWC-supplied Motorola lasted for more than ten years, until they started charging rent and I bought my own. ISPs do indeed recover their costs in less than a year of modem rental fees. After that, the modem generates pure gravy for them until a system technology upgrade or something else other than hardware failure forces a replacement. |
#21
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On 10/25/2015 5:43 PM, Vic Smith wrote:
On Sun, 25 Oct 2015 11:46:19 -0700, Don Y wrote: Mentioned this to the librarian who had initially recommended the unit (washer and dryer). Her reply: "Oh, we've already replaced *both* the washer and dryer (due to failures)". Wunnerful. Few people can objectively judge something they paid money for. Some, but few. Someone recently wrote a "popular" title regarding how prices are set (and manipulated) and how we decide what something is "worth". Title escapes me, at the moment. Something like: "blahblahblah Why we pay what we do". It was an interesting examination as to how we think about "value" and how marketeers leverage those practices to manipulate us into thinking favorably about *their* price points. It also tried to address whether or not *everything* in life has some sort of "price" associated with it ("mating", reproducing, voting, etc.) Some of the examples given were entertaining, if nothing else! |
#22
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On Sunday, October 25, 2015 at 7:29:27 PM UTC-5, Don Y wrote:
On 10/25/2015 4:58 PM, philo wrote: I suppose I could also buy a spare...I pretty much have a spare...everything. Must have at least 20 computers in the house and boxes of spare parts. Old computers still retain functionality. An old modem may be a doorstop once your ISP "moves on". I have several pricey ( $1K) dialup modems -- e.g., Telebit 8840's -- that are *barely* useful as doorstops! http://hancomputer.com/media/product/2a/telebit-fastblazer-8840-f9.jpg Likewise, many DOCSIS 2.0 devices effectively rendered useless by the move to DOCSIS 3.0, etc. It rarely pays to make long term "investments" in technology -- esp commodity products! Find an auction nearby (police, city/county, university, large business, auctioneers, etc.) and pick up what you want for a song, typically. I need a "new" (IDE) DVD writer for one of my computers. I'll pick up a scrap computer for $3 next week, pull the DVD drive, RAM and hard disk -- then toss the rest in the recycle pile (not worth salvaging anything beyond this level of "detail") Well ASOK, you might find a collector who'd love to have that old modem by listing it on eBay. Or you can get this for your collection. ^__^ http://tinyurl.com/psqvpdl http://tinyurl.com/ocekmrz [8~{} Uncle Computer Monster |
#23
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On 10/25/2015 8:27 PM, Uncle Monster wrote:
On Sunday, October 25, 2015 at 7:29:27 PM UTC-5, Don Y wrote: On 10/25/2015 4:58 PM, philo wrote: I suppose I could also buy a spare...I pretty much have a spare...everything. Must have at least 20 computers in the house and boxes of spare parts. Old computers still retain functionality. An old modem may be a doorstop once your ISP "moves on". I have several pricey ( $1K) dialup modems -- e.g., Telebit 8840's -- that are *barely* useful as doorstops! http://hancomputer.com/media/product/2a/telebit-fastblazer-8840-f9.jpg Well ASOK, you might find a collector who'd love to have that old modem by listing it on eBay. Or you can get this for your collection. ^__^ I kept a pair of them for a leased-line application I built for a client many years ago. They'll probably just end up in the recycle pile (I don't like bothering with eBay selling). E.g., I've also got an ASR-33 that needs a new home... more trouble to crate than it would be worth to *sell*! |
#24
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Credit where due
Don Y wrote:
On 10/25/2015 8:27 PM, Uncle Monster wrote: On Sunday, October 25, 2015 at 7:29:27 PM UTC-5, Don Y wrote: On 10/25/2015 4:58 PM, philo wrote: I suppose I could also buy a spare...I pretty much have a spare...everything. Must have at least 20 computers in the house and boxes of spare parts. Old computers still retain functionality. An old modem may be a doorstop once your ISP "moves on". I have several pricey ( $1K) dialup modems -- e.g., Telebit 8840's -- that are *barely* useful as doorstops! http://hancomputer.com/media/product/2a/telebit-fastblazer-8840-f9.jpg Well ASOK, you might find a collector who'd love to have that old modem by listing it on eBay. Or you can get this for your collection. ^__^ I kept a pair of them for a leased-line application I built for a client many years ago. They'll probably just end up in the recycle pile (I don't like bothering with eBay selling). E.g., I've also got an ASR-33 that needs a new home... more trouble to crate than it would be worth to *sell*! I still swing old bug on the air once in a while. Who could hear it's a bug are far and in between and passing generation. 24K gold plated with ruby jewel bearings. KB generated codes sound too mechanical, inhumane sounding. I have J38 hand key and iambic paddle as well. Good finger exercise devices. |
#25
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On 10/25/2015 10:16 PM, Tony Hwang wrote:
Don Y wrote: E.g., I've also got an ASR-33 that needs a new home... more trouble to crate than it would be worth to *sell*! I still swing old bug on the air once in a while. Who could hear it's a bug are far and in between and passing generation. 24K gold plated with ruby jewel bearings. KB generated codes sound too mechanical, inhumane sounding. I have J38 hand key and iambic paddle as well. Good finger exercise devices. Misunderstanding. ASR-33 is not a key/keyer but, rather, an old teletype (TTY): https://en.wikipedia.org/wiki/Teletype_Model_33 When I was young, Code was still a requirement for a license (AFAICT, that requirement has been dropped -- at least in the US). Unfortunately, I don't have the "audio acuity" to resolve code by ear -- I need to transcribe to paper, then sight-read it. So, never bothered going for my license. [I have the same "problem" touch-reading Braille -- I need to *see* it to read it!] Now, even without the code requirement, I have too many other interests than to drop more time and money into yet another "distraction". Life is too short to pursue everything you might want to try! : [P.S. How does your wife like her new wheels? Did you notice the passenger side "left foot placement" issue?] |
#26
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On 10/25/2015 07:29 PM, Don Y wrote:
On 10/25/2015 4:58 PM, philo wrote: I suppose I could also buy a spare...I pretty much have a spare...everything. Must have at least 20 computers in the house and boxes of spare parts. Old computers still retain functionality. An old modem may be a doorstop once your ISP "moves on". I have several pricey ( $1K) dialup modems -- e.g., Telebit 8840's -- that are *barely* useful as doorstops! http://hancomputer.com/media/product/2a/telebit-fastblazer-8840-f9.jpg I had a huge obsolete computer collection and have never seen one of those! Still have a few obsolete machines in my collection but gave away about half of them. Likewise, many DOCSIS 2.0 devices effectively rendered useless by the move to DOCSIS 3.0, etc. It rarely pays to make long term "investments" in technology -- esp commodity products! Find an auction nearby (police, city/county, university, large business, auctioneers, etc.) and pick up what you want for a song, typically. I need a "new" (IDE) DVD writer for one of my computers. I'll pick up a scrap computer for $3 next week, pull the DVD drive, RAM and hard disk -- then toss the rest in the recycle pile (not worth salvaging anything beyond this level of "detail") I usually get my stuff free when my friends upgrade. Though I build new machines for my wife and friends, I've never had one myself... all build from oter's discards. |
#27
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On 10/26/2015 04:15 AM, Don Y wrote:
OX When I was young, Code was still a requirement for a license (AFAICT, that requirement has been dropped -- at least in the US). Unfortunately, I don't have the "audio acuity" to resolve code by ear -- I need to transcribe to paper, then sight-read it. So, never bothered going for my license. [I have the same "problem" touch-reading Braille -- I need to *see* it to read it!] Now, even without the code requirement, I have too many other interests than to drop more time and money into yet another "distraction". Life is too short to pursue everything you might want to try! : [P.S. How does your wife like her new wheels? Did you notice the passenger side "left foot placement" issue?] Got my "ham" ticket back in '64 still am licensed but inactive... things are not quite the same as they were in the old days Usenet is my present day substitute for ham radio |
#28
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On 10/26/2015 3:14 AM, philo wrote:
On 10/25/2015 07:29 PM, Don Y wrote: On 10/25/2015 4:58 PM, philo wrote: I suppose I could also buy a spare...I pretty much have a spare...everything. Must have at least 20 computers in the house and boxes of spare parts. Old computers still retain functionality. An old modem may be a doorstop once your ISP "moves on". I have several pricey ( $1K) dialup modems -- e.g., Telebit 8840's -- that are *barely* useful as doorstops! http://hancomputer.com/media/product/2a/telebit-fastblazer-8840-f9.jpg I had a huge obsolete computer collection and have never seen one of those! I was particularly fond of Telebit modems, back in the day, and probably owned every model they produced. Different signalling conventions -- sort of like Beta vs VHS -- but widely used on UN*X systems. Back when we used UUCP to deliver mail, etc. : The 8840 is good for leased line applications. It can also be "programmed" to autodial a number and negotiate a connection in the event the leased line fails. Still have a few obsolete machines in my collection but gave away about half of them. I've kept: - a Compaq Portable 386 w/ expansion chassis (lunchbox, plasma screen) as my sole ISA machine (I have a coprocessor that requires an ISA bus) http://www.old-computers.com/museum/computer.asp?c=1065&st=1 - a Compaq Portable III as spare parts for the 386, esp the display and odd form factor 5" floppies http://www.oldcomputers.net/compaqiii.html - a Sun Blade 2000 for Solaris/SPARC development (heavy beast! I think it is like 75 pounds!) https://commons.wikimedia.org/wiki/File:Sun_Blade_2000.jpg - and a Sun Voyager cuz its cute! https://www.flickr.com/photos/peterl/6319660621/ For the most part, I only hang onto things that I need to support some old project, past client, etc. Likewise, many DOCSIS 2.0 devices effectively rendered useless by the move to DOCSIS 3.0, etc. It rarely pays to make long term "investments" in technology -- esp commodity products! Find an auction nearby (police, city/county, university, large business, auctioneers, etc.) and pick up what you want for a song, typically. I need a "new" (IDE) DVD writer for one of my computers. I'll pick up a scrap computer for $3 next week, pull the DVD drive, RAM and hard disk -- then toss the rest in the recycle pile (not worth salvaging anything beyond this level of "detail") I usually get my stuff free when my friends upgrade. Ditto. Or, "broken" but repairable with a little time and effort. But, for (IDE) DVD writers, its easier to just grab a machine on its way to the "recycle" pile and pay for its "scrap" value. *Waiting* for an IDE DVD to "show up" might leave me with just SATA discards from friends who tend to be more "current" in their purchases! Though I build new machines for my wife and friends, I've never had one myself... all build from oter's discards. I paid $8K/ea for a pair of 386/25's back in the mid 80's. Since then, most of my purchases have been for software, peripherals, diagnostic tools, test equipment, etc. The "computers" always seem to show up for free (or close to it!). And, as this is what I do for a *living*, damn near all of them are "faster than I can think" so I'm not obsessed with having the latest/greatest, fastest, etc. 99.9999999% of the time, the machines are sitting waiting for me to decide which *key* to strike, next! Rescued an HP TX1120us last night that I will either turn into a "respectable" portable DVD player *or*, perhaps, take advantage of the pen input and use it as an ebook reader. http://www.newegg.com/Product/Product.aspx?Item=N82E16834147414 Next, I'll tackle the 24" monitors. |
#29
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"Don Y" wrote in message ... E.g., I've also got an ASR-33 that needs a new home... more trouble to crate than it would be worth to *sell*! Not sure what they are going for now,but were in demand at a couple hundred a while back. I understand they are a real pain to crate up so they arrive without damage. Beter for local pickup. |
#30
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On 10/26/2015 11:07 AM, Ralph Mowery wrote:
"Don Y" wrote in message ... E.g., I've also got an ASR-33 that needs a new home... more trouble to crate than it would be worth to *sell*! Not sure what they are going for now,but were in demand at a couple hundred a while back. I understand they are a real pain to crate up so they arrive without damage. Beter for local pickup. Exactly. You must remove the unit from the pedestal base -- so, that's *one* box. Then, take the plastic top skin off the terminal -- so that's another box. Then, mount the mechanism to a wooden plate to go into yet a third box. Unfortunately, most folks are more interested in the latest overclocked toys. And, I suspect, most of them have never actually *used* one so have no nostalgic feelings associated with them. (I used one with a 103 modem in the 70's, "storing" my programs on PPT!) |
#31
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On 10/26/2015 01:07 PM, Ralph Mowery wrote:
"Don Y" wrote in message ... E.g., I've also got an ASR-33 that needs a new home... more trouble to crate than it would be worth to *sell*! Not sure what they are going for now,but were in demand at a couple hundred a while back. I understand they are a real pain to crate up so they arrive without damage. Beter for local pickup. I just got a free one. A friend of mine just got a new laptop and wanted me to transfer the data from his old desktop. I took his old machine in payment and he gave me the AT&T modem that he no longer needed (it was from the business he retired from). If it works OK then I'll see about canceling the rented one. |
#32
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On 10/26/2015 01:06 PM, Don Y wrote:
Xem. I've kept: - a Compaq Portable 386 w/ expansion chassis (lunchbox, plasma screen) as Wow, now that is a keeper my sole ISA machine (I have a coprocessor that requires an ISA bus) http://www.old-computers.com/museum/computer.asp?c=1065&st=1 - a Compaq Portable III as spare parts for the 386, esp the display and odd form factor 5" floppies http://www.oldcomputers.net/compaqiii.html - a Sun Blade 2000 for Solaris/SPARC development (heavy beast! I think it is like 75 pounds!) Had a SPARC but gave it away some of the machines aI have left though are the Compaq "sewing machine" A Kaypro a Zenith Data Systems 286 that I put an ISA RAM expansion card just so I could say I have a 286 with 16 megs of RAM an IBM PS/2 and some Apple SE's so I still have a decent colletion https://commons.wikimedia.org/wiki/File:Sun_Blade_2000.jpg - and a Sun Voyager cuz its cute! https://www.flickr.com/photos/peterl/6319660621/ For the most part, I only hang onto things that I need to support some old project, past client, etc. Likewise, many DOCSIS 2.0 devices effectively rendered useless by the move to DOCSIS 3.0, etc. It rarely pays to make long term "investments" in technology -- esp commodity products! Find an auction nearby (police, city/county, university, large business, auctioneers, etc.) and pick up what you want for a song, typically. I need a "new" (IDE) DVD writer for one of my computers. I'll pick up a scrap computer for $3 next week, pull the DVD drive, RAM and hard disk -- then toss the rest in the recycle pile (not worth salvaging anything beyond this level of "detail") I usually get my stuff free when my friends upgrade. Ditto. Or, "broken" but repairable with a little time and effort. But, for (IDE) DVD writers, its easier to just grab a machine on its way to the "recycle" pile and pay for its "scrap" value. *Waiting* for an IDE DVD to "show up" might leave me with just SATA discards from friends who tend to be more "current" in their purchases! Though I build new machines for my wife and friends, I've never had one myself... all build from oter's discards. I paid $8K/ea for a pair of 386/25's back in the mid 80's. Since then, most of my purchases have been for software, peripherals, diagnostic tools, test equipment, etc. The "computers" always seem to show up for free (or close to it!). And, as this is what I do for a *living*, damn near all of them are "faster than I can think" so I'm not obsessed with having the latest/greatest, fastest, etc. 99.9999999% of the time, the machines are sitting waiting for me to decide which *key* to strike, next! Rescued an HP TX1120us last night that I will either turn into a "respectable" portable DVD player *or*, perhaps, take advantage of the pen input and use it as an ebook reader. http://www.newegg.com/Product/Product.aspx?Item=N82E16834147414 Next, I'll tackle the 24" monitors. |
#33
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On 10/26/2015 11:23 AM, philo wrote:
On 10/26/2015 01:06 PM, Don Y wrote: Xem. I've kept: - a Compaq Portable 386 w/ expansion chassis (lunchbox, plasma screen) as Wow, now that is a keeper It's not particularly fast. And, I had to modify the BIOS ROMs to get it to accept a 600MB (that's *MB* not *GB*) hard disk. But, it gives me the ISA slots and "stores" a keyboard and display in the same box -- so, when I need it, I don't have to find an external keyboard, external display, etc. I also have a carrying case for it. The case is expandable to account for configurations WITH and WITHOUT the expansion chassis hanging off the side! Battery is perpetually dead, regardless of how often I repair it (it's a proprietary battery module soldered onto the main board so you can't just drop in new batteries!) my sole ISA machine (I have a coprocessor that requires an ISA bus) http://www.old-computers.com/museum/computer.asp?c=1065&st=1 - a Compaq Portable III as spare parts for the 386, esp the display and odd form factor 5" floppies http://www.oldcomputers.net/compaqiii.html - a Sun Blade 2000 for Solaris/SPARC development (heavy beast! I think it is like 75 pounds!) Had a SPARC but gave it away I have probably had every model SPARCstation, in the past. I was very fond of an LX (nice, small form factor, quiet, reasonably low power) that I'd upgraded to 128MB of RAM. It was a nice little HTTP/FTP server for many years (it was quiet enough that I could leave it running in my bedroom, 24/7, and not be disturbed by it) By comparison, the SB2000 is more like a server in terms of noise level. The power supply itself is ~15# and the size of three or four widescreen laptops, stacked atop each other. some of the machines aI have left though are the Compaq "sewing machine" I had one, years ago. Very heavy. The Portable 386 is *almost* as heavy (esp with the expansion chassis) but much denser; marginally easier to lug around than the original "portable". But, you still "lean to one side" when carrying it! A Kaypro a Zenith Data Systems 286 that I put an ISA RAM expansion card just so I could say I have a 286 with 16 megs of RAM My 386/25's had 13MB of RAM. And a 60MB disk! And, I was *enamored* with "all that memory"! How quickly times change! : an IBM PS/2 and some Apple SE's so I still have a decent colletion I don't "collect" anything (stamps, baseball caps, computers, antiques, etc.) but, rather, stockpile things for which I have a current or future use. As these sorts of things take up lots of space, there's little room for "things that need to be dusted" (collections). I've been methodically moving all of my paper records, books, etc. to electronic media in an attempt to "recover" the space that they consume (when I moved here, I had *80* "Xerox boxes" full of paperback novels; I've trimmed that to *two* boxes of "must keeps"). There are 10 computers in my little office but 6 of them "share" the 7 displays (each display has an A/B selector switch so I put one computer on the A input and another on the B input; push a button to toggle between computers instead of having to add displays or move cables). The other 4 machines are run headless and accessed via telnet or via X servers. Less hassle than trying to cram all of the functionality embodied in those 10 machines onto a fewer number of machines (and less hassle when time comes to update one of them and move all that software!) |
#34
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"Don Y" wrote in message ... E.g., I've also got an ASR-33 that needs a new home... more trouble to crate than it would be worth to *sell*! I have some interest in an ASR-33; what part of the country are you located in? |
#35
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On 10/26/2015 12:58 PM, Scott Lurndal wrote:
"Don Y" wrote in message ... E.g., I've also got an ASR-33 that needs a new home... more trouble to crate than it would be worth to *sell*! I have some interest in an ASR-33; what part of the country are you located in? Desert southwest. A northern suburb of Mexico. |
#36
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On 10/26/2015 02:13 PM, Don Y wrote:
X that to *two* boxes of "must keeps"). snipped but read There are 10 computers in my little office but 6 of them "share" the 7 displays (each display has an A/B selector switch so I put one computer on the A input and another on the B input; push a button to toggle between computers instead of having to add displays or move cables). The other 4 machines are run headless and accessed via telnet or via X servers. Less hassle than trying to cram all of the functionality embodied in those 10 machines onto a fewer number of machines (and less hassle when time comes to update one of them and move all that software!) I really did have to get a lot of the stuff out of the house. I had it stashed in the basement and attic. As long as it was not in the house proper, my wife did not complain...but it was getting too cluttered even for me. Also got rid of a few console radios...but still have plenty left. One of the machines I had at one time in addition to the Zenith Data Systems 286 I had a Z.D.S 386 with a 150 meg MFM hard drive. I bet it cost a fortune |
#37
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On Mon, 26 Oct 2015 11:06:37 -0700, Don Y
wrote: On 10/26/2015 3:14 AM, philo wrote: On 10/25/2015 07:29 PM, Don Y wrote: On 10/25/2015 4:58 PM, philo wrote: I suppose I could also buy a spare...I pretty much have a spare...everything. Must have at least 20 computers in the house and boxes of spare parts. Old computers still retain functionality. An old modem may be a doorstop once your ISP "moves on". I have several pricey ( $1K) dialup modems -- e.g., Telebit 8840's -- that are *barely* useful as doorstops! http://hancomputer.com/media/product/2a/telebit-fastblazer-8840-f9.jpg I had a huge obsolete computer collection and have never seen one of those! I was particularly fond of Telebit modems, back in the day, and probably owned every model they produced. Different signalling conventions -- sort of like Beta vs VHS -- but widely used on UN*X systems. Back when we used UUCP to deliver mail, etc. : The 8840 is good for leased line applications. It can also be "programmed" to autodial a number and negotiate a connection in the event the leased line fails. Still have a few obsolete machines in my collection but gave away about half of them. I've kept: - a Compaq Portable 386 w/ expansion chassis (lunchbox, plasma screen) as my sole ISA machine (I have a coprocessor that requires an ISA bus) http://www.old-computers.com/museum/computer.asp?c=1065&st=1 - a Compaq Portable III as spare parts for the 386, esp the display and odd form factor 5" floppies The company I started in the computer business with built and sold thousands of "lunchbox" clones, from XPs to 486's with both plasma and LCD screens http://www.oldcomputers.net/compaqiii.html - a Sun Blade 2000 for Solaris/SPARC development (heavy beast! I think it is like 75 pounds!) https://commons.wikimedia.org/wiki/File:Sun_Blade_2000.jpg - and a Sun Voyager cuz its cute! https://www.flickr.com/photos/peterl/6319660621/ For the most part, I only hang onto things that I need to support some old project, past client, etc. Likewise, many DOCSIS 2.0 devices effectively rendered useless by the move to DOCSIS 3.0, etc. It rarely pays to make long term "investments" in technology -- esp commodity products! Find an auction nearby (police, city/county, university, large business, auctioneers, etc.) and pick up what you want for a song, typically. I need a "new" (IDE) DVD writer for one of my computers. I'll pick up a scrap computer for $3 next week, pull the DVD drive, RAM and hard disk -- then toss the rest in the recycle pile (not worth salvaging anything beyond this level of "detail") I usually get my stuff free when my friends upgrade. Ditto. Or, "broken" but repairable with a little time and effort. But, for (IDE) DVD writers, its easier to just grab a machine on its way to the "recycle" pile and pay for its "scrap" value. *Waiting* for an IDE DVD to "show up" might leave me with just SATA discards from friends who tend to be more "current" in their purchases! Though I build new machines for my wife and friends, I've never had one myself... all build from oter's discards. I paid $8K/ea for a pair of 386/25's back in the mid 80's. Since then, most of my purchases have been for software, peripherals, diagnostic tools, test equipment, etc. The "computers" always seem to show up for free (or close to it!). And, as this is what I do for a *living*, damn near all of them are "faster than I can think" so I'm not obsessed with having the latest/greatest, fastest, etc. 99.9999999% of the time, the machines are sitting waiting for me to decide which *key* to strike, next! Rescued an HP TX1120us last night that I will either turn into a "respectable" portable DVD player *or*, perhaps, take advantage of the pen input and use it as an ebook reader. http://www.newegg.com/Product/Product.aspx?Item=N82E16834147414 Next, I'll tackle the 24" monitors. After 20 years using computers made from scavenged parts, or "trade-ins" I broke down and bought myself a new computer last year, as a treat. |
#38
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On 10/26/2015 3:42 PM, philo wrote:
On 10/26/2015 02:13 PM, Don Y wrote: There are 10 computers in my little office but 6 of them "share" the 7 displays (each display has an A/B selector switch so I put one computer on the A input and another on the B input; push a button to toggle between computers instead of having to add displays or move cables). The other 4 machines are run headless and accessed via telnet or via X servers. Less hassle than trying to cram all of the functionality embodied in those 10 machines onto a fewer number of machines (and less hassle when time comes to update one of them and move all that software!) I really did have to get a lot of the stuff out of the house. I had it stashed in the basement and attic. As long as it was not in the house proper, my wife did not complain...but it was getting too cluttered even for me. We have no basement and no attic. And, storing things in the garage subjects them to pretty severe temperature extremes (e.g., most mechanisms "dry out" when stored there). So, anything "stored" has to be stored *in* the house. This naturally suggests only "storing" things that you are actually *using*. : Also got rid of a few console radios...but still have plenty left. I've been moving to get rid of all the "electronics kit" around the house (DVD players, "stereos", speakers, doorbells, etc.) to further reduce "clutter". E.g., I have installed speakers in the ceiling, "up high" in the kitchen, back porch, etc. and deliver audio content to them via network connections -- which also supply power to the amplifiers in the speakers. So, we can listen to music *or* the audio from the "TV/movie" that we are watching *or* an "annunciator" that informs us when someone is at the front door (i.e., "doorbell"). Without having "matte black" boxes with lots of cables lying around on "entertainment centers". One of the machines I had at one time in addition to the Zenith Data Systems 286 I had a Z.D.S 386 with a 150 meg MFM hard drive. I bet it cost a fortune As I said, my 386/25's with 13M RAM and a 60M disk (and a *tiny* color monitor) cost me $8K/each. People take for granted how inexpensive things have become! Each of my workstations has 1T of disk and the slowest one is 3GHz dual processor. |
#39
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#40
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On Mon, 26 Oct 2015 18:37:53 -0700, Don Y
wrote: As I said, my 386/25's with 13M RAM and a 60M disk (and a *tiny* color monitor) cost me $8K/each. People take for granted how inexpensive things have become! Each of my workstations has 1T of disk and the slowest one is 3GHz dual processor. I've always had plenty of disk space. Put a 30mb hard drive in my original IBM PC soon after I bought it. Cost about $500, the price of a decent used car in '84. I had just started working on contract at McDonald's corporate in '95 and allocated about 500mb for some testing. Can't remember how many cylinders, but it wasn't excessive in my experience. They were probably still using 3380's. Soon Data Management phoned me and told me I needed pre-approval to allocate that much space. Okay. I was already done testing and had freed the space. Later I went for a smoke and was introduced to another smoker, who was the head of the data management department. He said "You the Vic that grabbed all my space?" I laughed and said I had 3 times that space on my hard drives at home. He said, "Bring 'em in here." |
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