On 10/25/2015 03:10 AM, Don Y wrote:
X
Next day, replacement *cover* is in the post. "Put the
defective cover in the box that the replacement arrives
in, attach this label and call UPS for a pickup. We're
sorry for the inconvenience and hope you enjoy your
new mattress..."

So, its not the size of the firm (the "dealership" is a
national chain; the manufacturer is a nationally known brand)
but, rather, the specifics of your relationships with each.



You are right.


I once made the mistake of taking my bicycle to a repair shop even
though I could have fixed it myself.

Lazy I guess.


It fell apart on the way home so I had to walk it for several miles...
then do the right thing and fix it myself.


Called the owner to complain and all she said was,

"Aw isn't that too bad."


Very glad when they went out of business within the next year or so.