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#1
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Underground phone line cut to house
Scenario:
1) a 10 strand phone line (underground) was cut during a landscaping project. About 4 feet from entry of the cable as it goes into the house (into the basement). 2) The 'Digg' or 'OOps' number was not called first, it was obvious the cable would have been in that vicinity. 3) Will the phone company fix this for free? (as someone has told me) Thanks Phil |
#2
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Underground phone line cut to house
On Nov 19, 11:27 am, "SteveB" wrote:
wrote in message ... Scenario: 1) a 10 strand phone line (underground) was cut during a landscaping project. About 4 feet from entry of the cable as it goes into the house (into the basement). 2) The 'Digg' or 'OOps' number was not called first, it was obvious the cable would have been in that vicinity. 3) Will the phone company fix this for free? (as someone has told me) Thanks Phil Dunno, but curious to hear the answers. The same thing happened to mine. I spliced a patch in there. Now the phone company has to come wire one end to the new addition, then run about twenty feet to the original location. Hope it's not too bad. STeve In most cases, the phone company should repair it. They typically are responsible for the line up to the outside box where it enters the home. They may in turn bill the landscaper who cut it, particularly since a markout service was not called. |
#3
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Underground phone line cut to house
wrote in message ... Scenario: 1) a 10 strand phone line (underground) was cut during a landscaping project. About 4 feet from entry of the cable as it goes into the house (into the basement). 2) The 'Digg' or 'OOps' number was not called first, it was obvious the cable would have been in that vicinity. 3) Will the phone company fix this for free? (as someone has told me) Thanks Phil Dunno, but curious to hear the answers. The same thing happened to mine. I spliced a patch in there. Now the phone company has to come wire one end to the new addition, then run about twenty feet to the original location. Hope it's not too bad. STeve |
#4
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Underground phone line cut to house
I was thinking that the Miss Utility marking thing doesn't go to that
level of detail with respect to where on your lawn not to dig unless there is some sort of main running through your lawn. |
#5
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Underground phone line cut to house
On Nov 19, 10:36 am, wrote:
On Nov 19, 11:27 am, "SteveB" wrote: wrote in message ... Scenario: 1) a 10 strand phone line (underground) was cut during a landscaping project. About 4 feet from entry of the cable as it goes into the house (into the basement). 2) The 'Digg' or 'OOps' number was not called first, it was obvious the cable would have been in that vicinity. 3) Will the phone company fix this for free? (as someone has told me) Thanks Phil Dunno, but curious to hear the answers. The same thing happened to mine. I spliced a patch in there. Now the phone company has to come wire one end to the new addition, then run about twenty feet to the original location. Hope it's not too bad. STeve In most cases, the phone company should repair it. They typically are responsible for the line up to the outside box where it enters the home. They may in turn bill the landscaper who cut it, particularly since a markout service was not called. The 'landscaper' was the homeowner in this case. I am sure the telco will fix it, but at what cost? I have the two strands connected so there is service restored to the house. phil |
#6
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Underground phone line cut to house
wrote in message
... On Nov 19, 10:36 am, wrote: On Nov 19, 11:27 am, "SteveB" wrote: wrote in message ... Scenario: 1) a 10 strand phone line (underground) was cut during a landscaping project. About 4 feet from entry of the cable as it goes into the house (into the basement). 2) The 'Digg' or 'OOps' number was not called first, it was obvious the cable would have been in that vicinity. 3) Will the phone company fix this for free? (as someone has told me) Thanks Phil Dunno, but curious to hear the answers. The same thing happened to mine. I spliced a patch in there. Now the phone company has to come wire one end to the new addition, then run about twenty feet to the original location. Hope it's not too bad. STeve In most cases, the phone company should repair it. They typically are responsible for the line up to the outside box where it enters the home. They may in turn bill the landscaper who cut it, particularly since a markout service was not called. The 'landscaper' was the homeowner in this case. I am sure the telco will fix it, but at what cost? I'm trying to access the telco's computers and review their repair rates.....hmm....can't seem to do it. Unless you get unbelievably lucky and one of their repair people reads this newsgroup, I'm afraid you'll have to make a phonecall. |
#7
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Underground phone line cut to house
My former neighbor, a farmer had a waterline leaking underground near
his barn. He took a front end loader and started digging. Not only did he chop his own phone line to the house, but two other main lines that feed the whole area. About a dozen farms lost phone service. He chopped one of those lines in 3 or 4 different places, which made it look as if it was placed in the same trench as the water line. The phone company fixed it, then sent him a bill for close to $2000. He was ****ed, but he had no choice because he should have had them mark the path (which is free). On Mon, 19 Nov 2007 07:20:14 -0800 (PST), wrote: Scenario: 1) a 10 strand phone line (underground) was cut during a landscaping project. About 4 feet from entry of the cable as it goes into the house (into the basement). 2) The 'Digg' or 'OOps' number was not called first, it was obvious the cable would have been in that vicinity. 3) Will the phone company fix this for free? (as someone has told me) Thanks Phil |
#8
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Underground phone line cut to house
On Nov 19, 11:49 am, wrote:
I was thinking that the Miss Utility marking thing doesn't go to that level of detail with respect to where on your lawn not to dig unless there is some sort of main running through your lawn. The UFPO in NY only works in the right-of-way and the lines only have to be within (something like) 4' of the actual line. |
#9
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Underground phone line cut to house
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#10
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Underground phone line cut to house
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#11
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Underground phone line cut to house
Happened in my neighbor' s yard. The phone company guys must have spend 20
minutes taking photos before touching anything. I assume to charge the guilty party. I could see the spray painted line painted by "Miss Utility" was about a foot from where the dig was so I imagine someone will be checking if the phone line was buried according to plans or "Miss Utility" had sprayed off by a foot. wrote in message ... Scenario: 1) a 10 strand phone line (underground) was cut during a landscaping project. About 4 feet from entry of the cable as it goes into the house (into the basement). 2) The 'Digg' or 'OOps' number was not called first, it was obvious the cable would have been in that vicinity. 3) Will the phone company fix this for free? (as someone has told me) Thanks Phil |
#12
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Underground phone line cut to house
On Nov 19, 1:33 pm, "Pete C." wrote:
wrote: Scenario: 1) a 10 strand phone line (underground) was cut during a landscaping project. About 4 feet from entry of the cable as it goes into the house (into the basement). 2) The 'Digg' or 'OOps' number was not called first, it was obvious the cable would have been in that vicinity. 3) Will the phone company fix this for free? (as someone has told me) Thanks Phil I'd put 20:1 odds against the phone company fixing the lines for free. Your viable options are to either repair the line properly yourself (since it's just your service), or have the phone company repair it for what I would expect to be a couple hundred dollars. Be glad you didn't hit a power line and electrocute yourself. The call before you dig numbers are easy, free and can save you a lot of headaches. That sounds about like what I was thinking. Even though I hadn't called to find out where the lines were first, it was clearly evident where the line was as I could see where it exited the house into the ground right at the foundation. I just hadn't expected the line to still be buried about 4-5" at about 5 feet from the foundation. I cannot recall if we placed the line at that shallow depth after a prior nearby dig-up of the water line, or if the line was always that depth. Even if I HAD called before digging I probably would have dug in the same place, it was only about 5" down that I was digging, to put some landscaping border edging in. I'm surprised it hadn't ever been cut before. To further complicate things, a friend of mine says he called his buddy at the telco (who has a position that deals with these things) and he says they wouldn't charge to fix it. Call me paranoid, but that sounds too good to be true, especially when telco's are losing income as people drop their land lines completely....and me not having called first. So I'm not calling them until I can get some assurance that there will not be any charges. In the meantime, I am looking around for the proper way to fix it, which at this point seems to be by the 'push button' type splicers you mentioned (which i used to get the line repaired, temporarily) or by some heat shrink butt splicers, covered by layers of shrink wrap and surrounded by the proper 'goo' before reburial. Thanks for all the input phil " |
#13
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Underground phone line cut to house
On Nov 19, 1:44 pm, wrote:
On Mon, 19 Nov 2007 10:04:54 -0800 (PST), Pat wrote: The UFPO in NY only works in the right-of-way and the lines only have to be within (something like) 4' of the actual line. That was my experience too. They flagged the right of way but did not locate my phone line, which we hit ... of course. Fortunately I had a roll of flooded phone cable I found in a dumpster so I just had my "labor" ditch it in and I connected it up to there green post on the ROW. Their line was about 2" deep. I put it back about 18" down and "sleeved" it under the new driveway in a 2" PVC. For you, the OP, and everyone else -- don't forget to put down the safety tape before you fill the trench back in. |
#14
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Underground phone line cut to house
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#15
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Underground phone line cut to house
On Nov 19, 4:44�pm, wrote:
On Mon, 19 Nov 2007 13:00:59 -0800 (PST), wrote: On Nov 19, 1:33 pm, "Pete C." wrote: wrote: Scenario: 1) a 10 strand phone line (underground) was cut during a landscaping project. About 4 feet from entry of the cable as it goes into the house (into the basement). 2) The 'Digg' or 'OOps' number was not called first, it was obvious the cable would have been in that vicinity. 3) Will the phone company fix this for free? (as someone has told me) Thanks Phil I'd put 20:1 odds against the phone company fixing the lines for free. Your viable options are to either repair the line properly yourself (since it's just your service), or have the phone company repair it for what I would expect to be a couple hundred dollars. Be glad you didn't hit a power line and electrocute yourself. The call before you dig numbers are easy, free and can save you a lot of headaches. That sounds about like what I was thinking. Even though I hadn't called to find out where the lines were first, it was clearly evident where the line was as I could see where it exited the house into the ground right at the foundation. I just hadn't expected the line to still be buried about 4-5" at about 5 feet from the foundation. I cannot recall if we placed the line at that shallow depth after a prior nearby dig-up of the water line, or if the line was always that depth. Even if I HAD called before digging I probably would have dug in the same place, it was only about 5" down that I was digging, to put some landscaping border edging in. I'm surprised it hadn't ever been cut before. To further complicate things, a friend of mine says he called his buddy at the telco (who has a position that deals with these things) and he says they wouldn't charge to fix it. Call me paranoid, but that sounds too good to be true, especially when telco's are losing income as people drop their �land lines completely....and me not having called first. So I'm not calling them until I can get some assurance that there will not be any charges. In the meantime, I am looking around for the proper way to fix it, which at this point seems to be by the 'push button' type splicers you mentioned (which i used to get the line repaired, temporarily) or by some heat shrink butt splicers, covered by layers of shrink wrap and surrounded by the proper 'goo' before reburial. Thanks for all the input phil " The telco has special connectors that contain some goo, probably silicone. �If the guy said he will do it for free, maybe he could just furnish the connectors to your friend. On the other hand, the cable may be too short to splice. �Depends on the connectors and the way it was cut. �You may have to replace the shortest part, which sounds like the piece going into the house. �If you do have telco come, at least dig those few feet so they can get done fast. �(dig carefully so you do not chop it more). �Is this just a single residence? �I'm curious why you have a 10 wire cable? �My house just has a 2 wire. �One phone line only.- Hide quoted text - - Show quoted text - geez i would do it a different way, run a entire new line, buried shallow to save digging work but run inside conduit, for future physical protection. frankly i dont like spliced repairs and make do fixes.......... perhaps its just me,,,,,,,,,,, |
#16
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Underground phone line cut to house
On Nov 19, 4:44 pm, wrote:
On Mon, 19 Nov 2007 13:00:59 -0800 (PST), wrote: On Nov 19, 1:33 pm, "Pete C." wrote: wrote: Scenario: 1) a 10 strand phone line (underground) was cut during a landscaping project. About 4 feet from entry of the cable as it goes into the house (into the basement). 2) The 'Digg' or 'OOps' number was not called first, it was obvious the cable would have been in that vicinity. 3) Will the phone company fix this for free? (as someone has told me) Thanks Phil I'd put 20:1 odds against the phone company fixing the lines for free. Your viable options are to either repair the line properly yourself (since it's just your service), or have the phone company repair it for what I would expect to be a couple hundred dollars. Be glad you didn't hit a power line and electrocute yourself. The call before you dig numbers are easy, free and can save you a lot of headaches. That sounds about like what I was thinking. Even though I hadn't called to find out where the lines were first, it was clearly evident where the line was as I could see where it exited the house into the ground right at the foundation. I just hadn't expected the line to still be buried about 4-5" at about 5 feet from the foundation. I cannot recall if we placed the line at that shallow depth after a prior nearby dig-up of the water line, or if the line was always that depth. Even if I HAD called before digging I probably would have dug in the same place, it was only about 5" down that I was digging, to put some landscaping border edging in. I'm surprised it hadn't ever been cut before. To further complicate things, a friend of mine says he called his buddy at the telco (who has a position that deals with these things) and he says they wouldn't charge to fix it. Call me paranoid, but that sounds too good to be true, especially when telco's are losing income as people drop their land lines completely....and me not having called first. So I'm not calling them until I can get some assurance that there will not be any charges. In the meantime, I am looking around for the proper way to fix it, which at this point seems to be by the 'push button' type splicers you mentioned (which i used to get the line repaired, temporarily) or by some heat shrink butt splicers, covered by layers of shrink wrap and surrounded by the proper 'goo' before reburial. Thanks for all the input phil " The telco has special connectors that contain some goo, probably silicone. If the guy said he will do it for free, maybe he could just furnish the connectors to your friend. On the other hand, the cable may be too short to splice. Depends on the connectors and the way it was cut. You may have to replace the shortest part, which sounds like the piece going into the house. If you do have telco come, at least dig those few feet so they can get done fast. (dig carefully so you do not chop it more). Is this just a single residence? I'm curious why you have a 10 wire cable? My house just has a 2 wire. One phone line only.- Hide quoted text - - Show quoted text - The guy said the TELCO would do it for free, not the guy personally. Which would be great, if it was true. I'm just not really convinced its true and I don't want to tell them what address it is until I'm sure there won't be any cost to me. (for the reasons I mentioned above). House built 1974. Underground black cable, goldish metallic shielding, ten strands of multi-cored wire inside, coated with a clearish gel- like substance. All original as far as I know. It is buried way back from the tel pole at the road, about 1 furlong (660 feet). The connections that restored the service were the solid blue and the blue/ white strands. I've left the rest unconnected for now, but protected from the elements. phil |
#17
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Underground phone line cut to house
On Nov 19, 6:27 pm, wrote:
On Nov 19, 4:44 pm, wrote: On Mon, 19 Nov 2007 13:00:59 -0800 (PST), wrote: On Nov 19, 1:33 pm, "Pete C." wrote: wrote: Scenario: 1) a 10 strand phone line (underground) was cut during a landscaping project. About 4 feet from entry of the cable as it goes into the house (into the basement). 2) The 'Digg' or 'OOps' number was not called first, it was obvious the cable would have been in that vicinity. 3) Will the phone company fix this for free? (as someone has told me) Thanks Phil I'd put 20:1 odds against the phone company fixing the lines for free. Your viable options are to either repair the line properly yourself (since it's just your service), or have the phone company repair it for what I would expect to be a couple hundred dollars. Be glad you didn't hit a power line and electrocute yourself. The call before you dig numbers are easy, free and can save you a lot of headaches. That sounds about like what I was thinking. Even though I hadn't called to find out where the lines were first, it was clearly evident where the line was as I could see where it exited the house into the ground right at the foundation. I just hadn't expected the line to still be buried about 4-5" at about 5 feet from the foundation. I cannot recall if we placed the line at that shallow depth after a prior nearby dig-up of the water line, or if the line was always that depth. Even if I HAD called before digging I probably would have dug in the same place, it was only about 5" down that I was digging, to put some landscaping border edging in. I'm surprised it hadn't ever been cut before. To further complicate things, a friend of mine says he called his buddy at the telco (who has a position that deals with these things) and he says they wouldn't charge to fix it. Call me paranoid, but that sounds too good to be true, especially when telco's are losing income as people drop their land lines completely....and me not having called first. So I'm not calling them until I can get some assurance that there will not be any charges. In the meantime, I am looking around for the proper way to fix it, which at this point seems to be by the 'push button' type splicers you mentioned (which i used to get the line repaired, temporarily) or by some heat shrink butt splicers, covered by layers of shrink wrap and surrounded by the proper 'goo' before reburial. Thanks for all the input phil " The telco has special connectors that contain some goo, probably silicone. If the guy said he will do it for free, maybe he could just furnish the connectors to your friend. On the other hand, the cable may be too short to splice. Depends on the connectors and the way it was cut. You may have to replace the shortest part, which sounds like the piece going into the house. If you do have telco come, at least dig those few feet so they can get done fast. (dig carefully so you do not chop it more). Is this just a single residence? I'm curious why you have a 10 wire cable? My house just has a 2 wire. One phone line only.- Hide quoted text - - Show quoted text - The guy said the TELCO would do it for free, not the guy personally. Which would be great, if it was true. I'm just not really convinced its true and I don't want to tell them what address it is until I'm sure there won't be any cost to me. (for the reasons I mentioned above). House built 1974. Underground black cable, goldish metallic shielding, ten strands of multi-cored wire inside, coated with a clearish gel- like substance. All original as far as I know. It is buried way back from the tel pole at the road, about 1 furlong (660 feet). The connections that restored the service were the solid blue and the blue/ white strands. I've left the rest unconnected for now, but protected from the elements. phil- Hide quoted text - - Show quoted text - thats ten strands of multi-COLORED wires, not multi-cored wires. |
#18
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Underground phone line cut to house
If the problem is on THEIR side of the user friendly box, then it's THEIR
problem. Just call and say the phone is not working, and it's dead at the test port also. s wrote in message ... The guy said the TELCO would do it for free, not the guy personally. Which would be great, if it was true. I'm just not really convinced its true and I don't want to tell them what address it is until I'm sure there won't be any cost to me. (for the reasons I mentioned above). House built 1974. Underground black cable, goldish metallic shielding, ten strands of multi-cored wire inside, coated with a clearish gel- like substance. All original as far as I know. It is buried way back from the tel pole at the road, about 1 furlong (660 feet). The connections that restored the service were the solid blue and the blue/ white strands. I've left the rest unconnected for now, but protected from the elements. phil |
#20
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Underground phone line cut to house
Steve Barker wrote:
If the problem is on THEIR side of the user friendly box, then it's THEIR problem. Just call and say the phone is not working, and it's dead at the test port also. It may be on their side of the demarc, but it was damage from illegal digging (law says call the call before you dig number first), so they'd be within their rights to charge to repair the damage. If say a big mole had eaten the cable, no charge. |
#21
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Underground phone line cut to house
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#22
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Underground phone line cut to house
On Nov 19, 7:14 pm, "Pete C." wrote:
Steve Barker wrote: If the problem is on THEIR side of the user friendly box, then it's THEIR problem. Just call and say the phone is not working, and it's dead at the test port also. It may be on their side of the demarc, but it was damage from illegal digging (law says call the call before you dig number first), so they'd be within their rights to charge to repair the damage. If say a big mole had eaten the cable, no charge. Yes, its on their side, BUT I hadn't called first. That's the catch. And I don't feel like rolling the dice assumming that they will fix it for free. I'd almost rather fix it myself than pay who knows how much. I'm sure I can do the job once I find the right splicers and the proper/best way to waterproof it. I dug up some of the line as it ran away from the house to try and get some slack and after about 10 feet distance it was still just 5-6 inches deep. I would use the reasoning that it wasn't run deep enough if I thought I had a chance, but its almost not worth taking that chance. There is not alot of money floating around right now to waste on them doing a repair that I could do, although not nearly as quickly. Just wondering if anyone else had them fix it for free after such an obvious violation of the standard procedure of calling first and then digging carefully. phil |
#23
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Underground phone line cut to house
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#24
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Underground phone line cut to house
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#25
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Underground phone line cut to house
wrote in message ... Scenario: 1) a 10 strand phone line (underground) was cut during a landscaping project. About 4 feet from entry of the cable as it goes into the house (into the basement). 2) The 'Digg' or 'OOps' number was not called first, it was obvious the cable would have been in that vicinity. 3) Will the phone company fix this for free? (as someone has told me) Thanks Phil I cut mine recently. My phone company said it would cost $75 unless I had called for underground locate. I had and the fix was free. |
#26
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Underground phone line cut to house
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#27
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Underground phone line cut to house
In article
, Pat wrote: For you, the OP, and everyone else -- don't forget to put down the safety tape before you fill the trench back in. Safety tape? For (low voltage) communication cable? That's new. -- JR |
#28
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Underground phone line cut to house
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#29
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Underground phone line cut to house
In article ,
Art Todesco wrote: What I would do, although I did 31 years in the Telco business, is to go to Lowes or Menards, etc. and get some splice beanies. These beanies have a place to push the 2 ends of the broken wire, same color. You then squeeze the beanie and it cuts the insulation and connects the 2 together. Some even have some silicon goo to make it more waterproof. They also have cylinders where you shove the spliced wires and apply a sealant. It'll fail. All the silicon goo/caulk/sealant/whatever isn't even CLOSE to the encapsulant used for "official" buried splices. In 34 years I've lost count of all the DIY buried splices I've dug up. Sorry. -- JR |
#31
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Underground phone line cut to house
In article , "Pete C."
wrote: The call before you dig numbers are easy, free and can save you a lot of headaches. ....and your life. -- JR |
#32
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Underground phone line cut to house
Jim Redelfs wrote:
In article , Pat wrote: For you, the OP, and everyone else -- don't forget to put down the safety tape before you fill the trench back in. Safety tape? For (low voltage) communication cable? That's new. -- JR Safety to protect the cable, not the person digging. Bury cable deep, bury safety tape shallow so it hopefully gets dug up and noticed before the cable gets hit. |
#33
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Underground phone line cut to house
Jim Redelfs wrote:
In article , wrote: The 'landscaper' was the homeowner in this case. Unless the official locating marks (if called for) were "off" by more than 18-inches or the locator was a "no show", the digger pays. I am sure the telco will fix it Have you called them? If no, you should. but at what cost? If a simple, permanent repair is done, it should be less than $200. Homeowner's insurance covers such things but I can't imagine anyone with a deductible less than $200. I have the two strands connected so there is service restored to the house. That's OK and quite common. Just don't attempt a DIY "permanent" fix. It will fail and, in the frost belt, it always dies in January or February when the frost is 3-feet deep. In such a case, I just lay a temporary wire on top of the ground and the hapless homeowner gets to mow around it for x months until a new drop is placed or I come back, dig up the newly landscaped yard and do the repair at that later time. Bite the bullet and have the telco fix it properly. It will last MUCH (years) longer and you will enjoy trouble-free service gag, hack for it. Or he can just get cable modem service, go VOIP, port his current number and ditch the evil TELCO forever... |
#34
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#35
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Underground phone line cut to house
In article
, " wrote: i dont like spliced repairs and make do fixes. Buried splices are like light bulbs and hard-disk drives: It's not IF - it's WHEN. Left undisturbed, buried cable/drop will outlast the house. Put a "hole" in it and you can set your timer: Even the best buried splice, done properly by a telco technician will eventually fail. -- JR |
#36
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Underground phone line cut to house
In article ,
"Steve Barker" wrote: If the problem is on THEIR side of the user friendly box, then it's THEIR problem. Dream on. You damage, you pay. Why should it be any different just because it's a telco? If you knock over a fire hydrant or utility pole, you pay for that. -- JR |
#37
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Underground phone line cut to house
In article , "Pete C."
wrote: If say a big mole had eaten the cable, no charge. A VERY big mole - with a tile spade! The OP should swallow his pride (and parsimony) and call the telco. Whatever they charge, they would probably accept payment in installments - probably with no interest. No big deal. We USED to be the Mean, Evil Bell System. Not any more! -- JR Mean Evil Bell System Historical Society |
#38
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#39
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Underground phone line cut to house
In article , "Pete C."
wrote: It's definitely *not* the original cable, those color codes are much newer than 1974. I respectfully disagree. 5-pair buried drop (blue, orange, green, brown, slate) was most certainly in use in 1974. I ran a plow and buried plenty of it. The color code was developed in the early 1940s. that is called "flooded" cable Uh, "filled" cable. (icky pic) and the gel inside helps keep out moisture. ....and it works GREAT - until someone chops it in half. -- JR |
#40
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Underground phone line cut to house
Jim Redelfs wrote:
In article , "Pete C." wrote: If say a big mole had eaten the cable, no charge. A VERY big mole - with a tile spade! The OP should swallow his pride (and parsimony) and call the telco. Whatever they charge, they would probably accept payment in installments - probably with no interest. No big deal. We USED to be the Mean, Evil Bell System. Not any more! Still are the Mean, Evil Bell System... reforming rather like that terminator thing... |
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