wrote in message
...
On Nov 19, 10:36 am, wrote:
On Nov 19, 11:27 am, "SteveB" wrote:



wrote in message

...

Scenario:

1) a 10 strand phone line (underground) was cut during a landscaping
project. About 4 feet from entry of the cable as it goes into the
house (into the basement).

2) The 'Digg' or 'OOps' number was not called first, it was obvious
the cable would have been in that vicinity.

3) Will the phone company fix this for free? (as someone has told me)

Thanks

Phil

Dunno, but curious to hear the answers. The same thing happened to
mine. I
spliced a patch in there. Now the phone company has to come wire one
end to
the new addition, then run about twenty feet to the original location.
Hope
it's not too bad.

STeve

In most cases, the phone company should repair it. They typically
are responsible for the line up to the outside box where it enters the
home. They may in turn bill the landscaper who cut it, particularly
since a markout service was not called.

The 'landscaper' was the homeowner in this case.

I am sure the telco will fix it, but at what cost?


I'm trying to access the telco's computers and review their repair
rates.....hmm....can't seem to do it. Unless you get unbelievably lucky and
one of their repair people reads this newsgroup, I'm afraid you'll have to
make a phonecall.