On Nov 19, 10:36 am, wrote:
On Nov 19, 11:27 am, "SteveB" wrote:



wrote in message

...

Scenario:

1) a 10 strand phone line (underground) was cut during a landscaping
project. About 4 feet from entry of the cable as it goes into the
house (into the basement).

2) The 'Digg' or 'OOps' number was not called first, it was obvious
the cable would have been in that vicinity.

3) Will the phone company fix this for free? (as someone has told me)

Thanks

Phil

Dunno, but curious to hear the answers. The same thing happened to mine. I
spliced a patch in there. Now the phone company has to come wire one end to
the new addition, then run about twenty feet to the original location. Hope
it's not too bad.

STeve

In most cases, the phone company should repair it. They typically
are responsible for the line up to the outside box where it enters the
home. They may in turn bill the landscaper who cut it, particularly
since a markout service was not called.

The 'landscaper' was the homeowner in this case.

I am sure the telco will fix it, but at what cost?

I have the two strands connected so there is service restored to the
house.

phil