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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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Mattress fault: 4 weeks to replacement!
[Slightly OT: we need a uk.home-furnishings news group!]
Just moved into a new house. On Saturday, I took delivery of a new divan bed + mattress from one of the big UK suppliers. On unpacking the bed,I found a spring sticking out of a corner of the mattress fabric. I had to tape this area over for safety reasons. As the spring did not stick out of the sleeping area, I was able to sleep on the bed at the weekend. This morning, Monday, I contacted the suppliers and asked for a replacement. They were happy to do this but quoted a lead time of 4 weeks until delivery of a replacement mattress. I was unhappy with this -- 4 weeks with a faulty and potentially dangerous product. The bed suppliers were unable to either speed up the led time or offer me any price reduction for inconvenience caused whilst I wait 4 weeks for a replacement mattress. The bed suppliers have got my money up front (debit card). I feel my only option is to cancel the order ASAP. Unfortunately that will leave me sleeping on the sofa... Any ideas? Bruce |
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