Home |
Search |
Today's Posts |
|
UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
Reply |
|
LinkBack | Thread Tools | Display Modes |
|
#1
|
|||
|
|||
Mattress fault: 4 weeks to replacement!
[Slightly OT: we need a uk.home-furnishings news group!]
Just moved into a new house. On Saturday, I took delivery of a new divan bed + mattress from one of the big UK suppliers. On unpacking the bed,I found a spring sticking out of a corner of the mattress fabric. I had to tape this area over for safety reasons. As the spring did not stick out of the sleeping area, I was able to sleep on the bed at the weekend. This morning, Monday, I contacted the suppliers and asked for a replacement. They were happy to do this but quoted a lead time of 4 weeks until delivery of a replacement mattress. I was unhappy with this -- 4 weeks with a faulty and potentially dangerous product. The bed suppliers were unable to either speed up the led time or offer me any price reduction for inconvenience caused whilst I wait 4 weeks for a replacement mattress. The bed suppliers have got my money up front (debit card). I feel my only option is to cancel the order ASAP. Unfortunately that will leave me sleeping on the sofa... Any ideas? Bruce |
#2
|
|||
|
|||
|
#3
|
|||
|
|||
"Andy Hall" wrote
| You could of course threaten legal action etc. The trouble is that | by the time the whole thing was processed, you would have your | new mattress. ... | One option would be to ask them to take it away and refund. They | may not, and would you get a replacement elsewhere more quickly? There must be places that *stock* mattresses, even if not of equivalent quality. Argos have *one* single cheap one at £50 they will deliver 'usually in 48 hours' Owain |
#4
|
|||
|
|||
On Mon, 10 Jan 2005 21:24:32 -0000, "Owain"
wrote: There must be places that *stock* mattresses, Size. |
#6
|
|||
|
|||
In article ,
Andy Dingley wrote: Personally I prefer latex foam anyway, but they're admittedly not cheap. Hijacking the the thread somewhat here.... We are in the market for a new bed in the next couple of months - thought we had decided on a half decent pocket sprung mattress but looking around this latex foam seems to be the thing at the moment. Is it that good then? Testing it in the shops it feels "odd" to me Opinions? We are looking for king size bed and mattress for something like 6-9 hundred quid... Darren |
#7
|
|||
|
|||
dmc wrote:
Hijacking the the thread somewhat here.... We are in the market for a new bed in the next couple of months - thought we had decided on a half decent pocket sprung mattress but looking around this latex foam seems to be the thing at the moment. Is it that good then? Testing it in the shops it feels "odd" to me Personally I prefer latex, but if you are used to a sprung mattress then it will feel "dead" since there is no real bounce to it. Opinions? We are looking for king size bed and mattress for something like 6-9 hundred quid... Latex has many advantages, placed on an open based(i.e. slats for example) it will breathe better and allow moisture through (given that we sweat something like a pint a night, that can add up!) No squeeks, or boings in the night from springs either. Less roll together. (I find you get a feeling of being able to sink into it more than being "perched on top" like with a sprung one). -- Cheers, John. /================================================== ===============\ | Internode Ltd - http://www.internode.co.uk | |-----------------------------------------------------------------| | John Rumm - john(at)internode(dot)co(dot)uk | \================================================= ================/ |
#8
|
|||
|
|||
Thanks,
Its a Slumberland 4ft 6in entry-level model. I would imagine they make 100's every week. There seems to be no leeway in the supply-chain for quick replacement of damaged goods. Bruce |
Reply |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Early Review of Tempur-Pedic Classis Mattress | Home Ownership | |||
Fault in combi boiler's pressure guage, and/or pressure-relief valve? | UK diy | |||
New Construction vs Replacement Windows? | Home Repair | |||
Semi OT Electrical Question | Woodworking | |||
Indesit washing machine fault | UK diy |