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Default Bloody Lidl

In Lidl yesterday, two tills open out of maybe six, with long queues at
both, we joined the end of the queue of one. After a long wait, we got
to begin plonking our purchases on the conveyor, at which the woman on
the till announced she was closing for a break, with the announcement
of an alternative till being opened. The entire queue had to move to a
fresh till, us expecting to at least be dealt with she refused and told
us to go join the back of the new queue.

One person in the queue was complaining that this had happened to them
already in this visit. How do they get away with treating customers
like this? If they know they are going to be closing a till, why don't
they advise people attempting to join a long queue and at least deal
with those already having queue up.

Instinct suggests, that the way for customers to defend against this
treatment, is to just abandon their intended purchases and walk out.
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On 20/09/2020 17:58, Harry Bloomfield wrote:
In Lidl yesterday, two tills open out of maybe six, with long queues at
both, we joined the end of the queue of one. After a long wait, we got
to begin plonking our purchases on the conveyor, at which the woman on
the till announced she was closing for a break, with the announcement of
an alternative till being opened. The entire queue had to move to a
fresh till, us expecting to at least be dealt with she refused and told
us to go join the back of the new queue.

One person in the queue was complaining that this had happened to them
already in this visit. How do they get away with treating customers like
this? If they know they are going to be closing a till, why don't they
advise people attempting to join a long queue and at least deal with
those already having queue up.

Instinct suggests, that the way for customers to defend against this
treatment, is to just abandon their intended purchases and walk out.


For me it is the time it takes for the operator to turn up at the till
to be opened more than anything else....but I'm not allowed to moan
about checkouts.....
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Default Bloody Lidl

On 20/09/2020 17:58, Harry Bloomfield wrote
Instinct suggests, that the way for customers to defend against this
treatment, is to just abandon their intended purchases and walk out.


To do this properly you want your quid back from the shopping trolley.

Tip the trolley over in the shop and empty the contents on the floor.

Then you leave the shop with the empty trolley and park it up to reclaim
your pound coin.


--
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ARW Wrote in message:
On 20/09/2020 17:58, Harry Bloomfield wrote
Instinct suggests, that the way for customers to defend against this
treatment, is to just abandon their intended purchases and walk out.


To do this properly you want your quid back from the shopping trolley.

Tip the trolley over in the shop and empty the contents on the floor.

Then you leave the shop with the empty trolley and park it up to reclaim
your pound coin.



Perhaps Reverend D i m could knock us up a few hundred "fake" £1
sized discs on his plazzy printer?....

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Default Bloody Lidl

On 20/09/2020 18:33, Jimk wrote:
ARW Wrote in message:
On 20/09/2020 17:58, Harry Bloomfield wrote
Instinct suggests, that the way for customers to defend against this
treatment, is to just abandon their intended purchases and walk out.


To do this properly you want your quid back from the shopping trolley.

Tip the trolley over in the shop and empty the contents on the floor.

Then you leave the shop with the empty trolley and park it up to reclaim
your pound coin.



Perhaps Reverend D i m could knock us up a few hundred "fake" £1
sized discs on his plazzy printer?....


Or borrow David Icke's.

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Default Bloody Lidl

ARW Wrote in message:
On 20/09/2020 18:33, Jimk wrote:
ARW Wrote in message:
On 20/09/2020 17:58, Harry Bloomfield wrote
Instinct suggests, that the way for customers to defend against this
treatment, is to just abandon their intended purchases and walk out.

To do this properly you want your quid back from the shopping trolley.

Tip the trolley over in the shop and empty the contents on the floor.

Then you leave the shop with the empty trolley and park it up to reclaim
your pound coin.



Perhaps Reverend D i m could knock us up a few hundred "fake" £1
sized discs on his plazzy printer?....


Or borrow David Icke's.


More chance probably :-D
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Default Bloody Lidl

On 20/09/2020 18:17, ARW wrote:
On 20/09/2020 17:58, Harry Bloomfield wrote
Instinct suggests, that the way for customers to defend against this
treatment, is to just abandon their intended purchases and walk out.


To do this properly you want your quid back from the shopping trolley.

Tip the trolley over in the shop and empty the contents on the floor.

Then you leave the shop with the empty trolley and park it up to reclaim
your pound coin.


jeeezus I'm a biig softy comapaired to that !
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On 20/09/2020 21:25, Jethro_uk wrote:
On Sun, 20 Sep 2020 18:17:11 +0100, ARW wrote:

On 20/09/2020 17:58, Harry Bloomfield wrote
[quoted text muted]


To do this properly you want your quid back from the shopping trolley.


all the supermarkets I've been to have suspended the trolley deposits.


You may find that local neighbourhood supermarkets where the need to
drive to the store is not essential for the majority of customers still
use the coin trolley system because so many make the short journey to
home (but seldom come back).

The other benefit for coin deposits for supermarkets with large car
parks is that customers return the trolleys to central trolley parks
rather than just discarding them in the nearest free parking space.

Lidl/Aldi stores being small with car parks to match don't need any
staff to collect trolleys discarded in the car park because they only
have one trolley park - next to the main entrance. Customers have to
return their trolley to this one collection point to free up their pound
coin.

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Default Bloody Lidl

In article ,
alan_m wrote:
On 20/09/2020 21:25, Jethro_uk wrote:
On Sun, 20 Sep 2020 18:17:11 +0100, ARW wrote:

On 20/09/2020 17:58, Harry Bloomfield wrote
[quoted text muted]

To do this properly you want your quid back from the shopping trolley.


all the supermarkets I've been to have suspended the trolley deposits.


You may find that local neighbourhood supermarkets where the need to
drive to the store is not essential for the majority of customers still
use the coin trolley system because so many make the short journey to
home (but seldom come back).


The other benefit for coin deposits for supermarkets with large car
parks is that customers return the trolleys to central trolley parks
rather than just discarding them in the nearest free parking space.


Lidl/Aldi stores being small with car parks to match don't need any
staff to collect trolleys discarded in the car park because they only
have one trolley park - next to the main entrance. Customers have to
return their trolley to this one collection point to free up their pound
coin.


our Lidl has 2 trolley parks - one at the store entrance level and the
other at the car park level. (there is a lift and stairs connecting the
levels)

--
from KT24 in Surrey, England
"I'd rather die of exhaustion than die of boredom" Thomas Carlyle


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On 20/09/2020 23:31, alan_m wrote:

You may find that local neighbourhood supermarkets where the need to
drive to the store is not essential for the majority of customers still
use the coin trolley system because so many make the short journey to
home (but seldom come back).

The other benefit for coin deposits for supermarkets with large car
parks is that customers return the trolleys to central trolley parks
rather than just discarding them in the nearest free parking space.

Lidl/Aldi stores being small with car parks to match don't need any
staff to collect trolleys discarded in the car park because they only
have one trolley park - next to the main entrance. Customers have to
return their trolley to this one collection point to free up their pound
coin.


My local ASDA have trolleys that supposedly lock a wheel when you go
over a line of red bricks. I don't think they ever do except when you
don't want them to like in the store.

A nearby Sainsbury's look as if they tried a system where the trollies
have thin-tyred wheels (like they have to stick to travelators) and
fixed travelator-like sections at the exits - I don't think that worked
either.

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Default Bloody Lidl

Max Demian wrote:

My local ASDA have trolleys that supposedly lock a wheel when you go
over a line of red bricks.


Don't turn it on ... take it apart.

https://youtu.be/-QKcprQD0zc?t=176
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On 21/09/2020 14:18, Andy Burns wrote:
Max Demian wrote:

My local ASDA have trolleys that supposedly lock a wheel when you go
over a line of red bricks.


Don't turn it on ... take it apart.

https://youtu.be/-QKcprQD0zc?t=176


The ASDA ones don't look like that. There's a separate yellow plastic
bit that rotates around the wheel and jams.

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Default Bloody Lidl

On 21/09/2020 14:08, Max Demian wrote:
A nearby Sainsbury's look as if they tried a system where the trollies
have thin-tyred wheels (like they have to stick to travelators) and
fixed travelator-like sections at the exits - I don't think that worked
either.


I know someone who robbed the wheels off a supermarket trolley, took
them home, and fitted them on his bass guitar amplifier/speaker.

Bill
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On 20/09/2020 17:58, Harry Bloomfield wrote:

One person in the queue was complaining that this had happened to them
already in this visit. How do they get away with treating customers like
this?


It needs a change of management at that branch to make a difference! The
staff seem to be in constant (electronic) two way communication with
each other and it's only the managers who decide when a till closes.


If they know they are going to be closing a till, why don't they
advise people attempting to join a long queue and at least deal with
those already having queue up.


My local Lidl stores have red/green illuminated signs to say which tills
are open. There is an public address announcement to say till XYZ is
closing, the sign turns red BUT the till isn't closed until everyone
with goods on the belt is served.



--
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alan_m wrote:

My local Lidl stores have red/green illuminated signs to say which tills
are open.* There is an public address announcement to say till XYZ is
closing, the sign turns red BUT the till isn't closed until everyone
with goods on the belt is served.


Same here, I have been relatively impressed that they open a till or two
to cope with a peak of customers then close them again within minutes,
presumably so the staff go back to shelf-stacking etc.
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alan_m Wrote in message:
On 20/09/2020 17:58, Harry Bloomfield wrote:

One person in the queue was complaining that this had happened to them
already in this visit. How do they get away with treating customers like
this?


It needs a change of management at that branch to make a difference! The
staff seem to be in constant (electronic) two way communication with
each other and it's only the managers who decide when a till closes.


If they know they are going to be closing a till, why don't they
advise people attempting to join a long queue and at least deal with
those already having queue up.


My local Lidl stores have red/green illuminated signs to say which tills
are open. There is an public address announcement to say till XYZ is
closing, the sign turns red BUT the till isn't closed until everyone
with goods on the belt is served.




My experience also
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In article , alan_m
wrote:
On 20/09/2020 17:58, Harry Bloomfield wrote:


One person in the queue was complaining that this had happened to them
already in this visit. How do they get away with treating customers
like this?


It needs a change of management at that branch to make a difference! The
staff seem to be in constant (electronic) two way communication with
each other and it's only the managers who decide when a till closes.



If they know they are going to be closing a till, why don't they
advise people attempting to join a long queue and at least deal with
those already having queue up.


My local Lidl stores have red/green illuminated signs to say which tills
are open. There is an public address announcement to say till XYZ is
closing, the sign turns red BUT the till isn't closed until everyone
with goods on the belt is served.


In my Lidl queues often go well behind the belt, sometimes five or six
people waiting to unload their items.

--
from KT24 in Surrey, England
"I'd rather die of exhaustion than die of boredom" Thomas Carlyle
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charles Wrote in message:
In article , alan_m
wrote:
On 20/09/2020 17:58, Harry Bloomfield wrote:


One person in the queue was complaining that this had happened to them
already in this visit. How do they get away with treating customers
like this?


It needs a change of management at that branch to make a difference! The
staff seem to be in constant (electronic) two way communication with
each other and it's only the managers who decide when a till closes.



If they know they are going to be closing a till, why don't they
advise people attempting to join a long queue and at least deal with
those already having queue up.


My local Lidl stores have red/green illuminated signs to say which tills
are open. There is an public address announcement to say till XYZ is
closing, the sign turns red BUT the till isn't closed until everyone
with goods on the belt is served.


In my Lidl queues often go well behind the belt, sometimes five or six
people waiting to unload their items.


Go at a different time/day?
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charles expressed precisely :
In my Lidl queues often go well behind the belt, sometimes five or six
people waiting to unload their items.


I don't know what you meant by belt, but the queue we joined stretched
halfway back along the first, quite long block of shelving. Not quite
as bad as it sounds, because of distancing.


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Default Bloody Lidl

In article ,
Harry Bloomfield wrote:
charles expressed precisely :
In my Lidl queues often go well behind the belt, sometimes five or six
people waiting to unload their items.


I don't know what you meant by belt, but the queue we joined stretched
halfway back along the first, quite long block of shelving. Not quite
as bad as it sounds, because of distancing.


belt = the conveyor belt onto which you load your shopping

--
from KT24 in Surrey, England
"I'd rather die of exhaustion than die of boredom" Thomas Carlyle
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On 20/09/2020 19:56, charles wrote:


In my Lidl queues often go well behind the belt, sometimes five or six
people waiting to unload their items.


In my experience they don't close tills until a slack time[1]. If the
queues have got to 5 or six they tend to open additional tills. This is
obviously dependant on the number of staff on duty but all staff,
including managers, seem to be able to man the tills when needed.

[1] A slack time may be 10 minutes after other tills have been opened
and the queues reduced.


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alan_m presented the following explanation :
My local Lidl stores have red/green illuminated signs to say which tills are
open.


Same here!

There is an public address announcement to say till XYZ is closing,


Same here!

the sign turns red BUT the till isn't closed until everyone with goods on the
belt is served.


That was where it went wrong here.
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On 20/09/2020 19:00, alan_m wrote:

My local Lidl stores have red/green illuminated signs to say which tills
are open.* There is an public address announcement to say till XYZ is
closing, the sign turns red BUT the till isn't closed until everyone
with goods on the belt is served.


And they tell you a till is opening. Then you join the queue at that
till (having been mildly stampeded by poor people) and wait an
interminable length of time for someone to come and man it. While the
folk behind you at the massive queue you were in previously make their
purchases and leave.
I'm genuinely convinced that Lidl is managed by sadists.

Whereas in our local Sainsbury's the staff are just soooooo bloody nice
it takes the old dears shopping in there half an hour to pack their bags
while they have a good chin wag.
I don't know which is worse.

I ####ing hate shopping. It's a first world problem though I suppose.
One we might not have for much longer!
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On 21/09/2020 16:51, R D S wrote:

I ####ing hate shopping. It's a first world problem though I suppose.
One we might not have for much longer!


Yep, soon you will queuing in the rain all day in the hope that the shop
has a delivery of bread at sometime!

If there is going to be another lockdown don't forget to stock up with
bog paper.

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"alan_m" wrote in message
...

If there is going to be another lockdown don't forget to stock up with bog paper.



You're forgetting a no deal Brexit as well.


michael adams

....


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On Mon, 21 Sep 2020 16:51:22 +0100, R D S wrote:

And they tell you a till is opening. Then you join the queue at that
till (having been mildly stampeded by poor people) and wait an
interminable length of time for someone to come and man it. While the
folk behind you at the massive queue you were in previously make their
purchases and leave.


I don't dare move from the queue in Aldi. I did that once and the new
till was manned by my son - he -s not allowed to serve me. So I had to
move my shopping AGAIN!

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On 20/09/2020 17:58:43, Harry Bloomfield wrote:

snip

Instinct suggests, that the way for customers to defend against this
treatment, is to just abandon their intended purchases and walk out.


I have done that a few times, though a basket and without moaning. Just
leaving everything on the belt or if still the queue in the basket on
the floor.

I know it really ****es them off to put everything back!


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"Fredxx" wrote in message ...
On 20/09/2020 17:58:43, Harry Bloomfield wrote:

snip

Instinct suggests, that the way for customers to defend against this treatment, is to
just abandon their intended purchases and walk out.


I have done that a few times, though a basket and without moaning. Just leaving
everything on the belt or if still the queue in the basket on the floor.

I know it really ****es them off to put everything back!


Especially as it's the assistants who decide company and store policy
rather than managers.

And it's not as if you're ever going to be going back there, to possibly
be served by similarly ****ed off assistants.

Good thinking !


michael adams

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On 20/09/2020 17:58, Harry Bloomfield wrote:
In Lidl yesterday, two tills open out of maybe six, with long queues at
both, we joined the end of the queue of one. After a long wait, we got
to begin plonking our purchases on the conveyor, at which the woman on
the till announced she was closing for a break, with the announcement of
an alternative till being opened. The entire queue had to move to a
fresh till, us expecting to at least be dealt with she refused and told
us to go join the back of the new queue.

One person in the queue was complaining that this had happened to them
already in this visit. How do they get away with treating customers like
this? If they know they are going to be closing a till, why don't they
advise people attempting to join a long queue and at least deal with
those already having queue up.


Most supermarkets seem to manage to have a "till closing" notice they
stick on the end, and usually verbally tell anyone joining the queue as
well...

Instinct suggests, that the way for customers to defend against this
treatment, is to just abandon their intended purchases and walk out.


With a "shove that lot back on the shelf for me luv" comment on the way
out :-)

--
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John.

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On Sunday, 20 September 2020 17:58:49 UTC+1, wrote:
In Lidl yesterday, two tills open out of maybe six, with long queues at
both, we joined the end of the queue of one. After a long wait, we got
to begin plonking our purchases on the conveyor, at which the woman on
the till announced she was closing for a break, with the announcement
of an alternative till being opened. The entire queue had to move to a
fresh till, us expecting to at least be dealt with she refused and told
us to go join the back of the new queue.

One person in the queue was complaining that this had happened to them
already in this visit. How do they get away with treating customers
like this? If they know they are going to be closing a till, why don't
they advise people attempting to join a long queue and at least deal
with those already having queue up.

Instinct suggests, that the way for customers to defend against this
treatment, is to just abandon their intended purchases and walk out.


What is hacking me off about Lidl is their new Plus card. One of the things I have liked (until now) has been the general lack of such things.

It feels as if they are saying they don't want our custom as they have thresholds we are never going to hit. So we end up subsidising others who do reach them. You can also predict slowing up at tills...
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On 20/09/2020 20:15, polygonum_on_google wrote:


What is hacking me off about Lidl is their new Plus card. One of the things I have liked (until now) has been the general lack of such things.


+1

Its only going to slow down the service at the tills. When the German
supermarkets first opened it was a joy to have the goods thrown through
the tills at speed without money off coupons, vouchers for schools and
scanning loyalty cards slowing down the process.

IMO in the last few years Aldi/Lidl have starting to lose the plot with
things like introducing baskets meaning that people now pack bags at the
checkout. Before there was an enforced policy of putting everything back
in the trolley and then go to the shelf behind the checkout to pack
purchased items into bags.

It seems that they are falling into the trap of starting to do the
things the same as Tesco/Sainsbury which put off some people from
shopping at those retailers. It is the shoppers who abandoned the main
supermarkets that are responsible for the meteoritic rise of the
Lidl/Aldi empires in the UK.


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On Sunday, 20 September 2020 20:53:56 UTC+1, alan_m wrote:
On 20/09/2020 20:15, polygonum_on_google wrote:


What is hacking me off about Lidl is their new Plus card. One of the things I have liked (until now) has been the general lack of such things.


+1

Its only going to slow down the service at the tills. When the German
supermarkets first opened it was a joy to have the goods thrown through
the tills at speed without money off coupons, vouchers for schools and
scanning loyalty cards slowing down the process.

IMO in the last few years Aldi/Lidl have starting to lose the plot with
things like introducing baskets meaning that people now pack bags at the
checkout. Before there was an enforced policy of putting everything back
in the trolley and then go to the shelf behind the checkout to pack
purchased items into bags.

It seems that they are falling into the trap of starting to do the
things the same as Tesco/Sainsbury which put off some people from
shopping at those retailers. It is the shoppers who abandoned the main
supermarkets that are responsible for the meteoritic rise of the
Lidl/Aldi empires in the UK.

I also miss a number of the lines of "foreign" products they used to stock. Like some tins of lentil soup/stew.

Our Lidl has those horrible plastic wheeled basket/trolleys. Which make some sense in, for example, John Lewis stores. Not in a supermarket. Painful to use.

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On Sun, 20 Sep 2020 14:35:30 -0700 (PDT), polygonum_on_google wrote:

Our Lidl has those horrible plastic wheeled basket/trolleys. Which make some sense in, for example, John Lewis stores. Not in a supermarket. Painful to use.


On the floor, a pain in the back to unload; on the conveyor, too deep - I'm
(was) 6' 4" and can just manage it. I usually lodge the edge of the trolley
over the edge of the conveyor, hold it hard in with my abs and it's easy
then - until it slips.
I found that the standard basket, piled high, is about right for loading
into panniers or rucsack; harder to judge with a trolley.
--
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Default Bloody Lidl

PeterC brought next idea :
On the floor, a pain in the back to unload; on the conveyor, too deep - I'm
(was) 6' 4" and can just manage it. I usually lodge the edge of the trolley
over the edge of the conveyor, hold it hard in with my abs and it's easy
then - until it slips.


I just lift and pour it straight onto the conveyor, after taking out
the more delicate items.
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Default Bloody Lidl

polygonum_on_google wrote :
Our Lidl has those horrible plastic wheeled basket/trolleys. Which make some
sense in, for example, John Lewis stores. Not in a supermarket. Painful to
use.


That is what we usually manage with, at other times we might take one
of the shallow metal trolleys. We don't do a full shop anywhere, rather
we go there for certain items - so the plastic wheeled one is usually
big enough for those. Exceptionally, due to kitchen rolls, toilet rolls
and an SDS drill, it was over-spilling on Saturday.

I have now written a complaint to Lidl's customer service, with a
warning that if it should happen again, I will abandon my shopping and
walk out.
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Default Bloody Lidl


"polygonum_on_google" wrote in message
...

Our Lidl has those horrible plastic wheeled basket/trolleys. Which make some sense in,


Sorry have to disagree with you there. Baskets where the user has to
bend or stoop down to floor level to pick things up, have never made
ergonomic sense let alone at the start of the 21st century.

The only only place they ever make sense is in their volume when stacked
as compared with conventional trolleys - invented all of 83 years ago
in the US.

Basically the Lidl scum management are more than happy to give tens of
thousands of customers potential chronic backache in years to come *(those
who are of an age that they can still reach down that far) simply so as to
gain a bit more floor area,

I don't use that term lightly; but whoever was responsible for that decision
really are the scum of the earth. No, nobody has to shop there its true.
but they're lured in by the cheap prices.


michael adams

*How many customers keep a straight back and bend their legs when emptying
those baskets I wonder ? In the absence of signs is there any compo potential
there ?





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"michael adams" Wrote in message:

"polygonum_on_google" wrote in message
...

Our Lidl has those horrible plastic wheeled basket/trolleys. Which make some sense in,


Sorry have to disagree with you there.


Splutter!

MADams disagrees?!?

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Default Bloody Lidl

On 21/09/2020 09:02, michael adams wrote:

Basically the Lidl scum management are more than happy to give tens of
thousands of customers potential chronic backache in years to come *(those
who are of an age that they can still reach down that far) simply so as to
gain a bit more floor area,


Until they removed the self service tills in B&Q it really was a Elfin
Safety issue. Put the bag of cement/sand on the low level scales with
restricted access which prevented an easy knees bent lift!

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