On 20/09/2020 17:58, Harry Bloomfield wrote:
In Lidl yesterday, two tills open out of maybe six, with long queues at
both, we joined the end of the queue of one. After a long wait, we got
to begin plonking our purchases on the conveyor, at which the woman on
the till announced she was closing for a break, with the announcement of
an alternative till being opened. The entire queue had to move to a
fresh till, us expecting to at least be dealt with she refused and told
us to go join the back of the new queue.

One person in the queue was complaining that this had happened to them
already in this visit. How do they get away with treating customers like
this? If they know they are going to be closing a till, why don't they
advise people attempting to join a long queue and at least deal with
those already having queue up.

Instinct suggests, that the way for customers to defend against this
treatment, is to just abandon their intended purchases and walk out.

For me it is the time it takes for the operator to turn up at the till
to be opened more than anything else....but I'm not allowed to moan
about checkouts.....