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Default NTL/Virgin Media broadband SNAFU

Virgin Media have just taken over my broadband Internet service from
NTL, and
it's not working very well.

Firstly it takes several attempts to launch Internet Explorer and
Outlook Express, someti
sometimes my PC has to be rebooted, and Interent access is generally
sluggish.

(Something has also happened to Google which is causing this text to
be mangled
I have to press the return key at the end of each line or else text
does not appear,
in fact the right hand part of the screen is obscured).

Also I can't reliably access my e-mail, I received an e-mail in
Outlook with a link
to the Virgin Media homepage, which I am supposed to use to access my
e-mail f
from now on, this asks me to sign in then links to another page, which
asks me to
sign in again, then goes back to the previous one.

Anybody know how to get it working, or will I have to change to BT ( I
also get
telephone service from NTL, and I've been having problems there too,
such as no
entry in the BT directory or even Directory Enquiries, they don't have
my number.
No 1571 service either.)

NTL/Virgin's faults line is busy, I've tried phoning them.

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Default NTL/Virgin Media broadband SNAFU

On 8 Feb 2007 13:40:49 -0800, in uk.telecom.broadband ,
"alexander.keys1" wrote:

Virgin Media have just taken over my broadband Internet service from
NTL,


actually they haven't - ntl have renamed themselves Virgin Media...

Firstly it takes several attempts to launch Internet Explorer and
Outlook Express, someti
sometimes my PC has to be rebooted, and Interent access is generally
sluggish.

(Something has also happened to Google which is causing this text to
be mangled
I have to press the return key at the end of each line or else text
does not appear,
in fact the right hand part of the screen is obscured).


All this sounds far more like a problem with your PC, your ISP can't
affect how your browser displays data.

Anybody know how to get it working, or will I have to change to BT ( I also get
telephone service from NTL, and I've been having problems there too,
such as no entry in the BT directory


:-)

--
Mark McIntyre
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Default NTL/Virgin Media broadband SNAFU


"Mark McIntyre" wrote in message
...
On 8 Feb 2007 13:40:49 -0800, in uk.telecom.broadband ,
"alexander.keys1" wrote:

Virgin Media have just taken over my broadband Internet service from
NTL,


actually they haven't - ntl have renamed themselves Virgin Media...

Firstly it takes several attempts to launch Internet Explorer and
Outlook Express, someti
sometimes my PC has to be rebooted, and Interent access is generally
sluggish.

(Something has also happened to Google which is causing this text to
be mangled
I have to press the return key at the end of each line or else text
does not appear,
in fact the right hand part of the screen is obscured).


All this sounds far more like a problem with your PC, your ISP can't
affect how your browser displays data.

Anybody know how to get it working, or will I have to change to BT ( I
also get
telephone service from NTL, and I've been having problems there too,
such as no entry in the BT directory


:-)

--
Mark McIntyre


AIUI; there is _not_ a 'BT directory anymore.
Ofcom are the publishers of a book that (is supposed to) contains all the
phone numbers that are not ex-directory. This book is called 'The Phone
Book' and is distributed to each subscriber once per year. This task is
'huge' requiring databases, printing, distribution capability, etc, etc.; so
OFcom puts the job out to tender . The Ofcom contract -to produce the 'Phone
Book' has been won by a telco trading under the name _BT_ . it may look like
a BT directory, it may feel like a BT directory ... but it's no longer the
BT directory ... it's 'The Phone Book".

--

Brian


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Default NTL/Virgin Media broadband SNAFU

alexander.keys1 wrote:
Virgin Media have just taken over my broadband Internet service from
NTL, and
it's not working very well.

Firstly it takes several attempts to launch Internet Explorer and
Outlook Express, someti
sometimes my PC has to be rebooted, and Interent access is generally
sluggish.


As per the other reply, this is a problem local to your PC and not your
ISP...have you done a virus scan with up to date definitions?, likewise a
spyware scan, again with up to date definitions?

(Something has also happened to Google which is causing this text to
be mangled
I have to press the return key at the end of each line or else text
does not appear,
in fact the right hand part of the screen is obscured).

Also I can't reliably access my e-mail, I received an e-mail in
Outlook with a link
to the Virgin Media homepage, which I am supposed to use to access my
e-mail f
from now on, this asks me to sign in then links to another page, which
asks me to
sign in again, then goes back to the previous one.


on the virgin page, you are supposed to use the drop down list for whichever
ISP you use, they are Virgin, NTL, Blueyonder, when you click these, you go
to a login page

Anybody know how to get it working, or will I have to change to BT ( I
also get
telephone service from NTL, and I've been having problems there too,
such as no
entry in the BT directory or even Directory Enquiries, they don't have
my number.
No 1571 service either.)

NTL/Virgin's faults line is busy, I've tried phoning them.


Please don't go to BT, they are a bunch of ******s of the highest order


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Default NTL/Virgin Media broadband SNAFU

On 8 Feb 2007 13:40:49 -0800, "alexander.keys1"
wrote:

Virgin Media have just taken over my broadband Internet service from
NTL, and
it's not working very well.


snip

It's working fine here, no problems whatsoever.
--
Regards

Mike
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Default NTL/Virgin Media broadband SNAFU

On Thu, 08 Feb 2007 22:04:41 GMT, "Brian Sharrock"
wrote:



AIUI; there is _not_ a 'BT directory anymore.
Ofcom are the publishers of a book that (is supposed to) contains all the
phone numbers that are not ex-directory. This book is called 'The Phone
Book' and is distributed to each subscriber once per year. This task is
'huge' requiring databases, printing, distribution capability, etc, etc.; so
OFcom puts the job out to tender . The Ofcom contract -to produce the 'Phone
Book' has been won by a telco trading under the name _BT_ . it may look like
a BT directory, it may feel like a BT directory ... but it's no longer the
BT directory ... it's 'The Phone Book".


True. I get that here.

However, I too have an NTL phone, and my number is not, and never has
been listed in it.


--
Regards

Mike
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Default NTL/Virgin Media broadband SNAFU

On Thu, 08 Feb 2007 22:04:41 GMT, "Brian Sharrock"
wrote:

AIUI; there is _not_ a 'BT directory anymore.
Ofcom are the publishers of a book that (is supposed to) contains all the
phone numbers that are not ex-directory. This book is called 'The Phone
Book' and is distributed to each subscriber once per year. This task is
'huge' requiring databases, printing, distribution capability, etc, etc.; so
OFcom puts the job out to tender . The Ofcom contract -to produce the 'Phone
Book' has been won by a telco trading under the name _BT_ . it may look like
a BT directory, it may feel like a BT directory ... but it's no longer the
BT directory ... it's 'The Phone Book".


Were that so, it's unlikely that BT would be allowed to have their
corporate logo on the front, or be "copyright British
Telecommunications"...

--
Frank Erskine
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Default NTL/Virgin Media broadband SNAFU

"Phil L" wrote in
k:

snip

Please don't go to BT, they are a bunch of ******s of the highest
order


snip

I have been with BT for telephone AND as my ISP for the last six years.
I have had precisely 2 (TWO) days without service in that 6 years !!!

Not bad for a "bunch of ******s" !!!

Please operate brain before putting fingers to keyboard.

Terry W



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Default NTL/Virgin Media broadband SNAFU


"Frank Erskine" wrote in message
...
On Thu, 08 Feb 2007 22:04:41 GMT, "Brian Sharrock"
wrote:

AIUI; there is _not_ a 'BT directory anymore.
Ofcom are the publishers of a book that (is supposed to) contains all the
phone numbers that are not ex-directory. This book is called 'The Phone
Book' and is distributed to each subscriber once per year. This task is
'huge' requiring databases, printing, distribution capability, etc, etc.;
so
OFcom puts the job out to tender . The Ofcom contract -to produce the
'Phone
Book' has been won by a telco trading under the name _BT_ . it may look
like
a BT directory, it may feel like a BT directory ... but it's no longer the
BT directory ... it's 'The Phone Book".


Were that so, it's unlikely that BT would be allowed to have their
corporate logo on the front, or be "copyright British
Telecommunications"...

--
Frank Erskine


Ah! You've read the entire contract have you, Frank?
The copyright declaration prevent outfits such as Tnompson photo-copying the
pages and.or OCR the data.

--

Brian





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Default NTL/Virgin Media broadband SNAFU

Two days down in six years is bad, very bad.


"Terry W." wrote in message
.. .
| "Phil L" wrote in
| k:
|
| snip
|
| Please don't go to BT, they are a bunch of ******s of the highest
| order
|
| snip
|
| I have been with BT for telephone AND as my ISP for the last six years.
| I have had precisely 2 (TWO) days without service in that 6 years !!!
|
| Not bad for a "bunch of ******s" !!!
|
| Please operate brain before putting fingers to keyboard.
|
| Terry W
|
|
|


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Default NTL/Virgin Media broadband SNAFU

Fred wrote:
On 8 Feb 2007 13:40:49 -0800, "alexander.keys1"
wrote:

Virgin Media have just taken over my broadband Internet service from
NTL, and it's not working very well.


I had NTL before Virgin took over (or did not take over). It was OK
then. It's total crap now. From the middle of last year it was a
nightmare. I'm in the process of moving to another ISP before the
baseball season starts.

Fred.


What are the symptoms? Proxy servers can make a big difference if you
don't have total loss of service.
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Default NTL/Virgin Media broadband SNAFU

alexander.keys1 wrote:
Virgin Media have just taken over my broadband Internet service from
NTL, and
it's not working very well.

Firstly it takes several attempts to launch Internet Explorer and
Outlook Express, someti
sometimes my PC has to be rebooted, and Interent access is generally
sluggish.

Check your PC for Viruses & Spyware

(Something has also happened to Google which is causing this text to
be mangled
I have to press the return key at the end of each line or else text
does not appear,
in fact the right hand part of the screen is obscured).


check for Viruses & spyware

Also I can't reliably access my e-mail, I received an e-mail in
Outlook with a link
to the Virgin Media homepage, which I am supposed to use to access my
e-mail f
from now on, this asks me to sign in then links to another page, which
asks me to
sign in again, then goes back to the previous one.


Your Pop3 mailbox is still operational (& there is no known intention to
close it at present) the web access is only to allow access when you are
not at your own PC. carry on using Outlook/Express, Thunderbird or
whatever email client you were previously using

Anybody know how to get it working, or will I have to change to BT ( I
also get
telephone service from NTL, and I've been having problems there too,
such as no
entry in the BT directory or even Directory Enquiries, they don't have
my number.
No 1571 service either.)

call customer services & ask them (although with all the telesales
companies out there many would consider this a blessing)

NTL/Virgin's faults line is busy, I've tried phoning them.


I called yesterday to enquire about upgrading to the V+ box & was
shocked to be answered in less than 5 minutes (without having to put up
with that obnoxious Geordie either). & was then transferred directly to
the correct department when previously I would have been told to dial an
0845 number & pay for the privilege.

Have you also noticed that Cust services & Faults are now manned 24/7

I do not believe that all f NTHells failings can be cured overnight but
I cannot see Richard allowing any company using his trade name to
continue to be as poor as NTHell



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Default NTL/Virgin Media broadband SNAFU

In article ,
says...
In article , Brian Sharrock
of
, felt we'd be interested in the following...



AIUI; there is _not_ a 'BT directory anymore.
Ofcom are the publishers of a book that (is supposed to) contains all the
phone numbers that are not ex-directory. This book is called 'The Phone
Book' and is distributed to each subscriber once per year. This task is
'huge' requiring databases, printing, distribution capability, etc, etc.; so
OFcom puts the job out to tender . The Ofcom contract -to produce the 'Phone
Book' has been won by a telco trading under the name _BT_ . it may look like
a BT directory, it may feel like a BT directory ... but it's no longer the
BT directory ... it's 'The Phone Book".


Wow, I didn't know that. I bet you're great at parties....

That's why you'll always find him in the kitchen...

I get the directory once a year and look at it less often. It's free to search
on BT.com (and presumably other sites) for numbers if I need them, so anyone
who rings expensive directory enquiries numbers need their head read.
--

Dom Robinson Gamertag: DVDfever email: dom at dvdfever dot co dot uk
/*
http://DVDfever.co.uk (editor)
/* 1131 DVDs, 345 games, 306 CDs, 110 cinema films, 42 concerts, videos & news
/* heartstopper, tekken psp, 5ive girls, basic instinct 2, dead or alive 4

New music charts - http://dvdfever.co.uk/music.shtml
DVDfever Youtube Channel - http://youtube.com/user/DVDfever
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Default NTL/Virgin Media broadband SNAFU

On Thu, 8 Feb 2007 23:16:20 UTC, J Clavox wrote:

On 8 Feb 2007 13:40:49 -0800, "alexander.keys1"
wrote:

Virgin Media have just taken over my broadband Internet service from
NTL, and
it's not working very well.


Ah yes did you not expect this to happen ? I did that is why I closed
my BY account , my BY connection had been going slower and slower
since last October. Now I get full 8Mb during the daytime and from
around 5 PM onwards I get 5 1/2 Mb and from around 11 PM the speed
goes back up to full 8Mb and all for an extra two pounds a month more
than I was paying TW for a 4 Mb connection which I never got from 5 PM
onwards every evening .



--
Bob Eager
begin 123 a new life...take up Extreme Ironing!
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Default NTL/Virgin Media broadband SNAFU

On Fri, 9 Feb 2007 00:41:18 UTC, J Clavox wrote:

On Thu, 08 Feb 2007 23:57:43 GMT, "Terry W."
wrote:

"Phil L" wrote in
. uk:

snip

Please don't go to BT, they are a bunch of ******s of the highest
order


snip

I have been with BT for telephone AND as my ISP for the last six years.
I have had precisely 2 (TWO) days without service in that 6 years !!!

Not bad for a "bunch of ******s" !!!

Please operate brain before putting fingers to keyboard.

Terry W


Terry BT broadband was total crap when I first joined and was supplied
with the Frog and I told them where to go it was total rubbish now how
ever BT Internet seems like a different ISP to the one I got rid of a
few years ago and 200% better than Blueyonder/NTL/Virgin Media or
whatever they are calling themselves to day .



--
Bob Eager
begin 123 a new life...take up Extreme Ironing!
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Default NTL/Virgin Media broadband SNAFU

On Thu, 08 Feb 2007 23:18:53 +0000, J Clavox
wrote:

Please don't go to BT, they are a bunch of ******s of the highest order

BT are the BEST in the buseness NOW never used to be though and at
least BT staff do not lie to customers like a certain BY staff member
did not all that long ago .


Hi Ron,

Hope you're well and enjoying your weekend.

Regards,



Alex

--
Alex Brown
Senior Product Manager
Product Management, Virgin Media
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"Terry W." wrote in message
.. .
"Phil L" wrote in
k:

snip

Please don't go to BT, they are a bunch of ******s of the highest
order


snip

I have been with BT for telephone AND as my ISP for the last six years.
I have had precisely 2 (TWO) days without service in that 6 years !!!

Not bad for a "bunch of ******s" !!!

Please operate brain before putting fingers to keyboard.


The real test will come when your line develops a problem that cannot be
cheaply fixed. My experience of BT in this regard has been terrible - I hope
that you never have to experience the sometimes rude and almost always total
incompetence that I have.

Gareth.


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Default NTL/Virgin Media broadband SNAFU

J Clavox wrote:
On Sat, 10 Feb 2007 22:57:51 GMT, Alex Brown
wrote:

On Thu, 08 Feb 2007 23:18:53 +0000, J Clavox
wrote:

Please don't go to BT, they are a bunch of ******s of the highest
order

BT are the BEST in the buseness NOW never used to be though and at
least BT staff do not lie to customers like a certain BY staff
member did not all that long ago .


Hi Ron,

Hope you're well and enjoying your weekend.

At least I am getting what I am paying for now and more besides and
not being robbed of half of it every night of the week which is what
was happening with Blueyonder .


You're actually getting the full-speed you paid for from ADSL, with a
completely un-limited, un-capped connection with no FUP or AUP? Well, I
think you're the first and only one I've ever heard about. Congratulations!

Of course, I don't actully believe you, but you won't mind about that ;-) )

--
Carl Waring
DigiGuide: http://getdigiguide.com/?p=1&r=1495
DGLite: http://getdigiguide.com/?p=4&r=1495 - FREE!!!




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Default NTL/Virgin Media broadband SNAFU


"IPGURU" wrote in message
...
alexander.keys1 wrote:
Virgin Media have just taken over my broadband Internet service from
NTL, and
it's not working very well.

Firstly it takes several attempts to launch Internet Explorer and
Outlook Express, someti
sometimes my PC has to be rebooted, and Interent access is generally
sluggish.

Check your PC for Viruses & Spyware

(Something has also happened to Google which is causing this text to
be mangled
I have to press the return key at the end of each line or else text
does not appear,
in fact the right hand part of the screen is obscured).


check for Viruses & spyware

Also I can't reliably access my e-mail, I received an e-mail in
Outlook with a link
to the Virgin Media homepage, which I am supposed to use to access my
e-mail f
from now on, this asks me to sign in then links to another page, which
asks me to
sign in again, then goes back to the previous one.


Your Pop3 mailbox is still operational (& there is no known intention to
close it at present) the web access is only to allow access when you are
not at your own PC. carry on using Outlook/Express, Thunderbird or
whatever email client you were previously using

Anybody know how to get it working, or will I have to change to BT ( I
also get
telephone service from NTL, and I've been having problems there too,
such as no
entry in the BT directory or even Directory Enquiries, they don't have
my number.
No 1571 service either.)

call customer services & ask them (although with all the telesales
companies out there many would consider this a blessing)

NTL/Virgin's faults line is busy, I've tried phoning them.


I called yesterday to enquire about upgrading to the V+ box & was shocked
to be answered in less than 5 minutes (without having to put up with that
obnoxious Geordie either). & was then transferred directly to the correct
department when previously I would have been told to dial an 0845 number &
pay for the privilege.

Have you also noticed that Cust services & Faults are now manned 24/7

I do not believe that all f NTHells failings can be cured overnight but I
cannot see Richard allowing any company using his trade name to continue
to be as poor as NTHell


Is this a joke? Seriously I can't tell if you're joking or not.

The example of Virgin Mobile demonstrates that Virgin management is more
than capable of screwing up a perfectly good and once very efficient quality
of customer service: incorrect basic information, a complete lack of
technical support, a less than satisfactory call feature set and some of the
stupidest tubbies I've ever encountered. Instead of developing the virtual
provider's own technical support there's a complete absence of technical
support - calls are I suspect shunted off to T-Mobile to be answered who
knows when.

The Virgin brand was, during the 80s and early 90s, a marketing success but
it's now more rhetoric than reality in terms of quality service - outdated
and backward looking crap by and large. Even the name is capable of
alienating a large part of the middle and older age generation whilst the
younger generation will tend not to have the disposable income to afford
some of the mid range or more expensive Virgin Media packages.

Far from offering more choice the Virgin Media rebranding has been just a
rebranding - coupled with some stupid and adolescent labelling of sometimes
over priced packages as "M, L and XL"! Calling the pimply **** that was NTL
by any other name doesn't change a thing.

Gareth.


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"Alex Brown" wrote in message
...
On Thu, 08 Feb 2007 23:18:53 +0000, J Clavox
wrote:

Please don't go to BT, they are a bunch of ******s of the highest
order

BT are the BEST in the buseness NOW never used to be though and at
least BT staff do not lie to customers like a certain BY staff member
did not all that long ago .


Hi Ron,

Hope you're well and enjoying your weekend.

Regards,



Alex

--
Alex Brown
Senior Product Manager
Product Management, Virgin Media


Yeh, I knew he was talkin about you too.

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"Carl Waring" wrote in message
...
J Clavox wrote:
On Sat, 10 Feb 2007 22:57:51 GMT, Alex Brown
wrote:

On Thu, 08 Feb 2007 23:18:53 +0000, J Clavox
wrote:

Please don't go to BT, they are a bunch of ******s of the highest
order

BT are the BEST in the buseness NOW never used to be though and at
least BT staff do not lie to customers like a certain BY staff
member did not all that long ago .

Hi Ron,

Hope you're well and enjoying your weekend.

At least I am getting what I am paying for now and more besides and
not being robbed of half of it every night of the week which is what
was happening with Blueyonder .


You're actually getting the full-speed you paid for from ADSL, with a
completely un-limited, un-capped connection with no FUP or AUP? Well,
I think you're the first and only one I've ever heard about.
Congratulations!


Where did he say any of that?
You don't have to resort to distortin the facts, just to make a post.
There's no credibility when you do, and it just makes you look stewpid.

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"Gareth" wrote in message
...

I do not believe that all f NTHells failings can be cured overnight
but I cannot see Richard allowing any company using his trade name to
continue to be as poor as NTHell


Is this a joke? Seriously I can't tell if you're joking or not.

The example of Virgin Mobile demonstrates that Virgin management is
more than capable of screwing up a perfectly good and once very
efficient quality of customer service: incorrect basic information, a
complete lack of technical support, a less than satisfactory call
feature set and some of the stupidest tubbies I've ever encountered.
Instead of developing the virtual provider's own technical support
there's a complete absence of technical support - calls are I suspect
shunted off to T-Mobile to be answered who knows when.

The Virgin brand was, during the 80s and early 90s, a marketing
success but it's now more rhetoric than reality in terms of quality
service - outdated and backward looking crap by and large. Even the
name is capable of alienating a large part of the middle and older age
generation whilst the younger generation will tend not to have the
disposable income to afford some of the mid range or more expensive
Virgin Media packages.

Far from offering more choice the Virgin Media rebranding has been
just a rebranding - coupled with some stupid and adolescent labelling
of sometimes over priced packages as "M, L and XL"! Calling the pimply
**** that was NTL by any other name doesn't change a thing.


And now the Virgin brand is right at the bottom of the ISP ratings list.
Way behind Tesco, and just on top of Orange.

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Default NTL/Virgin Media broadband SNAFU

The message
from "Gareth" contains these words:

The real test will come when your line develops a problem that cannot be
cheaply fixed. My experience of BT in this regard has been terrible -
I hope
that you never have to experience the sometimes rude and almost always
total
incompetence that I have.


Took nearly six months for them to fix an crackly line when I had
dial-up. It was so bad it made data traffic largely unsuable for days on
end.

--
Skipweasel
Pay no attention to that man behind the curtain.


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"Gonz" T o p @ S e c r e t . c o m wrote in message
...

"Gareth" wrote in message
...

I do not believe that all f NTHells failings can be cured

overnight
but I cannot see Richard allowing any company using his trade

name to
continue to be as poor as NTHell


Is this a joke? Seriously I can't tell if you're joking or not.

The example of Virgin Mobile demonstrates that Virgin management

is
more than capable of screwing up a perfectly good and once very
efficient quality of customer service: incorrect basic

information, a
complete lack of technical support, a less than satisfactory call
feature set and some of the stupidest tubbies I've ever

encountered.
Instead of developing the virtual provider's own technical support
there's a complete absence of technical support - calls are I

suspect
shunted off to T-Mobile to be answered who knows when.

The Virgin brand was, during the 80s and early 90s, a marketing
success but it's now more rhetoric than reality in terms of

quality
service - outdated and backward looking crap by and large. Even

the
name is capable of alienating a large part of the middle and older

age
generation whilst the younger generation will tend not to have the
disposable income to afford some of the mid range or more

expensive
Virgin Media packages.

Far from offering more choice the Virgin Media rebranding has been
just a rebranding - coupled with some stupid and adolescent

labelling
of sometimes over priced packages as "M, L and XL"! Calling the

pimply
**** that was NTL by any other name doesn't change a thing.


And now the Virgin brand is right at the bottom of the ISP ratings

list.
Way behind Tesco, and just on top of Orange.



The curious thing is that what was ntlworld - now Virginmedia - also
hosts Tesco, Which, and a couple of others, so if the basic feed is
the same how can there be much difference between them?


--
Woody

harrogate3 at ntlworld dot com


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Default NTL/Virgin Media broadband SNAFU

On Thu, 08 Feb 2007 23:16:20 +0000, J Clavox
wrote:

On 8 Feb 2007 13:40:49 -0800, "alexander.keys1"
wrote:

Virgin Media have just taken over my broadband Internet service from
NTL, and
it's not working very well.


Ah yes did you not expect this to happen ? I did that is why I closed
my BY account , my BY connection had been going slower and slower
since last October. Now I get full 8Mb during the daytime and from
around 5 PM onwards I get 5 1/2 Mb and from around 11 PM the speed
goes back up to full 8Mb and all for an extra two pounds a month more
than I was paying TW for a 4 Mb connection which I never got from 5 PM
onwards every evening .


Actually I think that NTL bought virgin mobile and have rights to use
the virgin name. So I am guessing the only difference between the
service we get is that we will now get a bit cooler looking bills and
a few gimicks.
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"Gonz" T o p @ S e c r e t . c o m wrote in message
...
You don't have to resort to distortin the facts, just to make a post.
There's no credibility when you do, and it just makes you look stewpid.


Lol !!
You really couldnt make it up.


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Default NTL/Virgin Media broadband SNAFU


"Gizmo." wrote in message
news

"Gonz" T o p @ S e c r e t . c o m wrote in message
...
You don't have to resort to distortin the facts, just to make a post.
There's no credibility when you do, and it just makes you look
stewpid.


Lol !!
You really couldnt make it up.


I know... he's stewpid enuff )

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Default NTL/Virgin Media broadband SNAFU


"harrogate3" wrote in message
...

"Gonz" T o p @ S e c r e t . c o m wrote in message
...

"Gareth" wrote in message
...

I do not believe that all f NTHells failings can be cured

overnight
but I cannot see Richard allowing any company using his trade

name to
continue to be as poor as NTHell

Is this a joke? Seriously I can't tell if you're joking or not.

The example of Virgin Mobile demonstrates that Virgin management

is
more than capable of screwing up a perfectly good and once very
efficient quality of customer service: incorrect basic

information, a
complete lack of technical support, a less than satisfactory call
feature set and some of the stupidest tubbies I've ever

encountered.
Instead of developing the virtual provider's own technical support
there's a complete absence of technical support - calls are I

suspect
shunted off to T-Mobile to be answered who knows when.

The Virgin brand was, during the 80s and early 90s, a marketing
success but it's now more rhetoric than reality in terms of

quality
service - outdated and backward looking crap by and large. Even

the
name is capable of alienating a large part of the middle and older

age
generation whilst the younger generation will tend not to have the
disposable income to afford some of the mid range or more

expensive
Virgin Media packages.

Far from offering more choice the Virgin Media rebranding has been
just a rebranding - coupled with some stupid and adolescent

labelling
of sometimes over priced packages as "M, L and XL"! Calling the

pimply
**** that was NTL by any other name doesn't change a thing.


And now the Virgin brand is right at the bottom of the ISP ratings

list.
Way behind Tesco, and just on top of Orange.



The curious thing is that what was ntlworld - now Virginmedia - also
hosts Tesco, Which, and a couple of others, so if the basic feed is
the same how can there be much difference between them?


ADSL v Cable.



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Default NTL/Virgin Media broadband SNAFU

Gonz wrote:

And now the Virgin brand is right at the bottom of the ISP ratings
list. Way behind Tesco, and just on top of Orange.


Right at the bottom and on top of Orange...
FX me strokes imaginary beard


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Default NTL/Virgin Media broadband SNAFU

On 11 Feb 2007, "Phil L" wrote:

Right at the bottom and on top of Orange...


think about ratings in bands, with a group clustered at the bottom then!

Certainly dslzoneuk.net has some colour bands and while some ISPs may be
deservedly in high or low positions, some results seem quite strange.

--
www.netdimes.org - mapping the internet.
Join team UK-24x7 (position 135) Let's beat "Italy" :-

Change to DSL Max the way I did: switch ISP http://www.dslmax.info/
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"Gonz" T o p @ S e c r e t . c o m wrote in message
...

"harrogate3" wrote in message
...

"Gonz" T o p @ S e c r e t . c o m wrote in message
...

"Gareth" wrote in message
...

I do not believe that all f NTHells failings can be cured

overnight
but I cannot see Richard allowing any company using his trade

name to
continue to be as poor as NTHell

Is this a joke? Seriously I can't tell if you're joking or not.

The example of Virgin Mobile demonstrates that Virgin

management
is
more than capable of screwing up a perfectly good and once very
efficient quality of customer service: incorrect basic

information, a
complete lack of technical support, a less than satisfactory

call
feature set and some of the stupidest tubbies I've ever

encountered.
Instead of developing the virtual provider's own technical

support
there's a complete absence of technical support - calls are I

suspect
shunted off to T-Mobile to be answered who knows when.

The Virgin brand was, during the 80s and early 90s, a marketing
success but it's now more rhetoric than reality in terms of

quality
service - outdated and backward looking crap by and large. Even

the
name is capable of alienating a large part of the middle and

older
age
generation whilst the younger generation will tend not to have

the
disposable income to afford some of the mid range or more

expensive
Virgin Media packages.

Far from offering more choice the Virgin Media rebranding has

been
just a rebranding - coupled with some stupid and adolescent

labelling
of sometimes over priced packages as "M, L and XL"! Calling the

pimply
**** that was NTL by any other name doesn't change a thing.

And now the Virgin brand is right at the bottom of the ISP

ratings
list.
Way behind Tesco, and just on top of Orange.



The curious thing is that what was ntlworld - now Virginmedia -

also
hosts Tesco, Which, and a couple of others, so if the basic feed

is
the same how can there be much difference between them?


ADSL v Cable.

Ah, but NTL were doing ADSL as well in places......


Cable will always be better than ADSL.


--
Woody

harrogate3 at ntlworld dot com


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Default NTL/Virgin Media broadband SNAFU


"harrogate3" wrote in message
...

Cable will always be better than ADSL.


In theory, yes.
But along came BE*

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Rod Rod is offline
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Default NTL/Virgin Media broadband SNAFU

Guy King wrote:
Took nearly six months for them to fix an crackly line when I had
dial-up. It was so bad it made data traffic largely unsuable for days on
end.

Must be coming up four years since our NTL phone line died. Never got an
answer when we tried to report it and we never used it anyway....

--
Rod


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"Rod" wrote in message
...
Guy King wrote:
Took nearly six months for them to fix an crackly line when I

had
dial-up. It was so bad it made data traffic largely unsuable for

days on
end.

Must be coming up four years since our NTL phone line died. Never

got an
answer when we tried to report it and we never used it anyway....

--
Rod


You must live in the wrong area.

When I complained of intermittent picture freezing they came within 24
hours, changed the box, and when that didn't cure it came back within
2 days and replaced the feed cable from the local distribution box to
my house.

The fact that they replaced like with like (the first time) because
they hadn't been told it needed thicker cable didn't come into it. Nor
did the fact that the signal was then too high and the tech had to fit
an attenuator!!


--
Woody

harrogate3 at ntlworld dot com


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Hi

I have inserted my comments inline.

On Feb 8, 9:40 pm, "alexander.keys1"
wrote:
Virgin Media have just taken over my broadband Internet service from
NTL, and it's not working very well.


Nothing has changed in the infrastructure since the rebrand so it is
more likely to be a problem with your PC

Firstly it takes several attempts to launch Internet Explorer and
Outlook Express, sometimes my PC has to be rebooted


There is no chance of this being caused by your ISP.

and Interent access is generally sluggish.


Probably being caused by whatever is causing your problem above.

(Something has also happened to Google which is causing this text to
be mangled
I have to press the return key at the end of each line or else text
does not appear,
in fact the right hand part of the screen is obscured).


Again, nothing to do with your ISP.

Also I can't reliably access my e-mail, I received an e-mail in
Outlook with a link
to the Virgin Media homepage, which I am supposed to use to access my
e-mail f
from now on, this asks me to sign in then links to another page, which
asks me to
sign in again, then goes back to the previous one.


Again, related to your problem above. You don't have to use the
webmail - it's optional. There is nothing stopping you from continuing
to use your existing outlook settings (apart from whatever problem it
is you have with your PC)

Anybody know how to get it working, or will I have to change to BT


Changing to BT won't fix your broken computer. I suspect you either
have a virus, an infestation of spyware, or some other problem with
your hardware.

( I also get
telephone service from NTL, and I've been having problems there too,
such as no
entry in the BT directory or even Directory Enquiries, they don't have
my number.


Just call customer services and asked for a phonebook entry...

No 1571 service either.)


Just call customer services and have it switched on...

NTL/Virgin's faults line is busy, I've tried phoning them.


They won't really be able to help you anyway. You need to get to the
bottom of the problems with your computer. Try visiting www.chetnet.co.uk
- there are some very helpful people on there including a few guys who
will help you run a scan of your computer and identify any malicious
software on there.

Regards,

Steve

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Gonz wrote:
"Carl Waring" wrote in message
...
J Clavox wrote:
On Sat, 10 Feb 2007 22:57:51 GMT, Alex Brown
wrote:

On Thu, 08 Feb 2007 23:18:53 +0000, J Clavox
wrote:

Please don't go to BT, they are a bunch of ******s of the highest
order

BT are the BEST in the buseness NOW never used to be though and at
least BT staff do not lie to customers like a certain BY staff
member did not all that long ago .

Hi Ron,

Hope you're well and enjoying your weekend.
At least I am getting what I am paying for now and more besides and
not being robbed of half of it every night of the week which is what
was happening with Blueyonder .


You're actually getting the full-speed you paid for from ADSL, with a
completely un-limited, un-capped connection with no FUP or AUP? Well,
I think you're the first and only one I've ever heard about.
Congratulations!


Where did he say any of that?
You don't have to resort to distortin the facts, just to make a post.
There's no credibility when you do, and it just makes you look
stewpid.


Fair enough. He said ".. At least I am getting what I am paying for now" so
I took that to mean that he was not getting what he paid for before and
extrapolated from there.

I should have asked him to qualify his statement. If he will do so now, I'll
comment again when the facts are in.



--
Carl Waring
DigiGuide: http://getdigiguide.com/?p=1&r=1495
DGLite: http://getdigiguide.com/?p=4&r=1495 - FREE!!!



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J Clavox wrote:
On Sun, 11 Feb 2007 19:33:09 GMT, "harrogate3"
wrote:


Cable will always be better than ADSL.


If the investment which they started to put into cable had been ongoing it
could have been a lot better than BTs, but what with the ongoing cash flow
problems (just how could they afford to buy Virgins name??) & the total
disregard of the local loop, in many areas the Cable Co's local loop is
inferior to BT/Openreach.

What is the standard way for a cable co contractor to open a local
PCP....use a spade & demolish it, at least BT supplies all their contractors
(& staff) with the correct 'keys'.

No it won't with cable you need to have thick ugly cable running round
the house with adsl you don't I have spent the afternoon ripping out
blueyonders cable .


Amen to that as well, mind you I have reconfigured the cable co cables on my
house & they are partially used to feed the 2 main FM radios & partially to
carry the SKY 'Magic Eye' link from one part of the building to another
whilst the rest has been removed & disconnected (even the line which was
still working 3 years after I cancelled it...


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