The message
from "Gareth" contains these words:

The real test will come when your line develops a problem that cannot be
cheaply fixed. My experience of BT in this regard has been terrible -
I hope
that you never have to experience the sometimes rude and almost always
total
incompetence that I have.

Took nearly six months for them to fix an crackly line when I had
dial-up. It was so bad it made data traffic largely unsuable for days on
end.

--
Skipweasel
Pay no attention to that man behind the curtain.