alexander.keys1 wrote:
Virgin Media have just taken over my broadband Internet service from
NTL, and
it's not working very well.

Firstly it takes several attempts to launch Internet Explorer and
Outlook Express, someti
sometimes my PC has to be rebooted, and Interent access is generally
sluggish.
Check your PC for Viruses & Spyware

(Something has also happened to Google which is causing this text to
be mangled
I have to press the return key at the end of each line or else text
does not appear,
in fact the right hand part of the screen is obscured).

check for Viruses & spyware

Also I can't reliably access my e-mail, I received an e-mail in
Outlook with a link
to the Virgin Media homepage, which I am supposed to use to access my
e-mail f
from now on, this asks me to sign in then links to another page, which
asks me to
sign in again, then goes back to the previous one.

Your Pop3 mailbox is still operational (& there is no known intention to
close it at present) the web access is only to allow access when you are
not at your own PC. carry on using Outlook/Express, Thunderbird or
whatever email client you were previously using

Anybody know how to get it working, or will I have to change to BT ( I
also get
telephone service from NTL, and I've been having problems there too,
such as no
entry in the BT directory or even Directory Enquiries, they don't have
my number.
No 1571 service either.)
call customer services & ask them (although with all the telesales
companies out there many would consider this a blessing)

NTL/Virgin's faults line is busy, I've tried phoning them.


I called yesterday to enquire about upgrading to the V+ box & was
shocked to be answered in less than 5 minutes (without having to put up
with that obnoxious Geordie either). & was then transferred directly to
the correct department when previously I would have been told to dial an
0845 number & pay for the privilege.

Have you also noticed that Cust services & Faults are now manned 24/7

I do not believe that all f NTHells failings can be cured overnight but
I cannot see Richard allowing any company using his trade name to
continue to be as poor as NTHell