alexander.keys1 wrote:
Virgin Media have just taken over my broadband Internet service from
NTL, and
it's not working very well.

Firstly it takes several attempts to launch Internet Explorer and
Outlook Express, someti
sometimes my PC has to be rebooted, and Interent access is generally
sluggish.
Check your PC for Viruses & Spyware

(Something has also happened to Google which is causing this text to
be mangled
I have to press the return key at the end of each line or else text
does not appear,
in fact the right hand part of the screen is obscured).

check for Viruses & spyware

Also I can't reliably access my e-mail, I received an e-mail in
Outlook with a link
to the Virgin Media homepage, which I am supposed to use to access my
e-mail f
from now on, this asks me to sign in then links to another page, which
asks me to
sign in again, then goes back to the previous one.

Your Pop3 mailbox is still operational (& there is no known intention to
close it at present) the web access is only to allow access when you are
not at your own PC. carry on using Outlook/Express, Thunderbird or
whatever email client you were previously using

Anybody know how to get it working, or will I have to change to BT ( I
also get
telephone service from NTL, and I've been having problems there too,
such as no
entry in the BT directory or even Directory Enquiries, they don't have
my number.
No 1571 service either.)
call customer services & ask them (although with all the telesales
companies out there many would consider this a blessing)

NTL/Virgin's faults line is busy, I've tried phoning them.


I called yesterday to enquire about upgrading to the V+ box & was
shocked to be answered in less than 5 minutes (without having to put up
with that obnoxious Geordie either). & was then transferred directly to
the correct department when previously I would have been told to dial an
0845 number & pay for the privilege.

Have you also noticed that Cust services & Faults are now manned 24/7

I do not believe that all f NTHells failings can be cured overnight but
I cannot see Richard allowing any company using his trade name to
continue to be as poor as NTHell

"IPGURU" wrote in message
...
alexander.keys1 wrote:
Virgin Media have just taken over my broadband Internet service from
NTL, and
it's not working very well.

Firstly it takes several attempts to launch Internet Explorer and
Outlook Express, someti
sometimes my PC has to be rebooted, and Interent access is generally
sluggish.
Check your PC for Viruses & Spyware

(Something has also happened to Google which is causing this text to
be mangled
I have to press the return key at the end of each line or else text
does not appear,
in fact the right hand part of the screen is obscured).

check for Viruses & spyware

Also I can't reliably access my e-mail, I received an e-mail in
Outlook with a link
to the Virgin Media homepage, which I am supposed to use to access my
e-mail f
from now on, this asks me to sign in then links to another page, which
asks me to
sign in again, then goes back to the previous one.

Your Pop3 mailbox is still operational (& there is no known intention to
close it at present) the web access is only to allow access when you are
not at your own PC. carry on using Outlook/Express, Thunderbird or
whatever email client you were previously using

Anybody know how to get it working, or will I have to change to BT ( I
also get
telephone service from NTL, and I've been having problems there too,
such as no
entry in the BT directory or even Directory Enquiries, they don't have
my number.
No 1571 service either.)
call customer services & ask them (although with all the telesales
companies out there many would consider this a blessing)

NTL/Virgin's faults line is busy, I've tried phoning them.


I called yesterday to enquire about upgrading to the V+ box & was shocked
to be answered in less than 5 minutes (without having to put up with that
obnoxious Geordie either). & was then transferred directly to the correct
department when previously I would have been told to dial an 0845 number &
pay for the privilege.

Have you also noticed that Cust services & Faults are now manned 24/7

I do not believe that all f NTHells failings can be cured overnight but I
cannot see Richard allowing any company using his trade name to continue
to be as poor as NTHell

Is this a joke? Seriously I can't tell if you're joking or not.

The example of Virgin Mobile demonstrates that Virgin management is more
than capable of screwing up a perfectly good and once very efficient quality
of customer service: incorrect basic information, a complete lack of
technical support, a less than satisfactory call feature set and some of the
stupidest tubbies I've ever encountered. Instead of developing the virtual
provider's own technical support there's a complete absence of technical
support - calls are I suspect shunted off to T-Mobile to be answered who
knows when.

The Virgin brand was, during the 80s and early 90s, a marketing success but
it's now more rhetoric than reality in terms of quality service - outdated
and backward looking crap by and large. Even the name is capable of
alienating a large part of the middle and older age generation whilst the
younger generation will tend not to have the disposable income to afford
some of the mid range or more expensive Virgin Media packages.

Far from offering more choice the Virgin Media rebranding has been just a
rebranding - coupled with some stupid and adolescent labelling of sometimes
over priced packages as "M, L and XL"! Calling the pimply **** that was NTL
by any other name doesn't change a thing.

Gareth.

"Gareth" wrote in message
...

I do not believe that all f NTHells failings can be cured overnight
but I cannot see Richard allowing any company using his trade name to
continue to be as poor as NTHell

Is this a joke? Seriously I can't tell if you're joking or not.

The example of Virgin Mobile demonstrates that Virgin management is
more than capable of screwing up a perfectly good and once very
efficient quality of customer service: incorrect basic information, a
complete lack of technical support, a less than satisfactory call
feature set and some of the stupidest tubbies I've ever encountered.
Instead of developing the virtual provider's own technical support
there's a complete absence of technical support - calls are I suspect
shunted off to T-Mobile to be answered who knows when.

The Virgin brand was, during the 80s and early 90s, a marketing
success but it's now more rhetoric than reality in terms of quality
service - outdated and backward looking crap by and large. Even the
name is capable of alienating a large part of the middle and older age
generation whilst the younger generation will tend not to have the
disposable income to afford some of the mid range or more expensive
Virgin Media packages.

Far from offering more choice the Virgin Media rebranding has been
just a rebranding - coupled with some stupid and adolescent labelling
of sometimes over priced packages as "M, L and XL"! Calling the pimply
**** that was NTL by any other name doesn't change a thing.

And now the Virgin brand is right at the bottom of the ISP ratings list.
Way behind Tesco, and just on top of Orange.

"Gonz" T o p @ S e c r e t . c o m wrote in message
...

"Gareth" wrote in message
...

I do not believe that all f NTHells failings can be cured
overnight
but I cannot see Richard allowing any company using his trade
name to
continue to be as poor as NTHell

Is this a joke? Seriously I can't tell if you're joking or not.

The example of Virgin Mobile demonstrates that Virgin management
is
more than capable of screwing up a perfectly good and once very
efficient quality of customer service: incorrect basic
information, a
complete lack of technical support, a less than satisfactory call
feature set and some of the stupidest tubbies I've ever
encountered.
Instead of developing the virtual provider's own technical support
there's a complete absence of technical support - calls are I
suspect
shunted off to T-Mobile to be answered who knows when.

The Virgin brand was, during the 80s and early 90s, a marketing
success but it's now more rhetoric than reality in terms of
quality
service - outdated and backward looking crap by and large. Even
the
name is capable of alienating a large part of the middle and older
age
generation whilst the younger generation will tend not to have the
disposable income to afford some of the mid range or more
expensive
Virgin Media packages.

Far from offering more choice the Virgin Media rebranding has been
just a rebranding - coupled with some stupid and adolescent
labelling
of sometimes over priced packages as "M, L and XL"! Calling the
pimply
**** that was NTL by any other name doesn't change a thing.

And now the Virgin brand is right at the bottom of the ISP ratings
list.
Way behind Tesco, and just on top of Orange.



The curious thing is that what was ntlworld - now Virginmedia - also
hosts Tesco, Which, and a couple of others, so if the basic feed is
the same how can there be much difference between them?


--
Woody

harrogate3 at ntlworld dot com

"harrogate3" wrote in message
...

"Gonz" T o p @ S e c r e t . c o m wrote in message
...

"Gareth" wrote in message
...

I do not believe that all f NTHells failings can be cured
overnight
but I cannot see Richard allowing any company using his trade
name to
continue to be as poor as NTHell

Is this a joke? Seriously I can't tell if you're joking or not.

The example of Virgin Mobile demonstrates that Virgin management
is
more than capable of screwing up a perfectly good and once very
efficient quality of customer service: incorrect basic
information, a
complete lack of technical support, a less than satisfactory call
feature set and some of the stupidest tubbies I've ever
encountered.
Instead of developing the virtual provider's own technical support
there's a complete absence of technical support - calls are I
suspect
shunted off to T-Mobile to be answered who knows when.

The Virgin brand was, during the 80s and early 90s, a marketing
success but it's now more rhetoric than reality in terms of
quality
service - outdated and backward looking crap by and large. Even
the
name is capable of alienating a large part of the middle and older
age
generation whilst the younger generation will tend not to have the
disposable income to afford some of the mid range or more
expensive
Virgin Media packages.

Far from offering more choice the Virgin Media rebranding has been
just a rebranding - coupled with some stupid and adolescent
labelling
of sometimes over priced packages as "M, L and XL"! Calling the
pimply
**** that was NTL by any other name doesn't change a thing.

And now the Virgin brand is right at the bottom of the ISP ratings
list.
Way behind Tesco, and just on top of Orange.



The curious thing is that what was ntlworld - now Virginmedia - also
hosts Tesco, Which, and a couple of others, so if the basic feed is
the same how can there be much difference between them?

ADSL v Cable.

"Gonz" T o p @ S e c r e t . c o m wrote in message
...

"harrogate3" wrote in message
...

"Gonz" T o p @ S e c r e t . c o m wrote in message
...

"Gareth" wrote in message
...

I do not believe that all f NTHells failings can be cured
overnight
but I cannot see Richard allowing any company using his trade
name to
continue to be as poor as NTHell

Is this a joke? Seriously I can't tell if you're joking or not.

The example of Virgin Mobile demonstrates that Virgin
management
is
more than capable of screwing up a perfectly good and once very
efficient quality of customer service: incorrect basic
information, a
complete lack of technical support, a less than satisfactory
call
feature set and some of the stupidest tubbies I've ever
encountered.
Instead of developing the virtual provider's own technical
support
there's a complete absence of technical support - calls are I
suspect
shunted off to T-Mobile to be answered who knows when.

The Virgin brand was, during the 80s and early 90s, a marketing
success but it's now more rhetoric than reality in terms of
quality
service - outdated and backward looking crap by and large. Even
the
name is capable of alienating a large part of the middle and
older
age
generation whilst the younger generation will tend not to have
the
disposable income to afford some of the mid range or more
expensive
Virgin Media packages.

Far from offering more choice the Virgin Media rebranding has
been
just a rebranding - coupled with some stupid and adolescent
labelling
of sometimes over priced packages as "M, L and XL"! Calling the
pimply
**** that was NTL by any other name doesn't change a thing.

And now the Virgin brand is right at the bottom of the ISP
ratings
list.
Way behind Tesco, and just on top of Orange.



The curious thing is that what was ntlworld - now Virginmedia -
also
hosts Tesco, Which, and a couple of others, so if the basic feed
is
the same how can there be much difference between them?

ADSL v Cable.

Ah, but NTL were doing ADSL as well in places......

Cable will always be better than ADSL.


--
Woody

harrogate3 at ntlworld dot com

"harrogate3" wrote in message
...

Cable will always be better than ADSL.

In theory, yes.
But along came BE*

Gonz wrote:

And now the Virgin brand is right at the bottom of the ISP ratings
list. Way behind Tesco, and just on top of Orange.

Right at the bottom and on top of Orange...
FX me strokes imaginary beard

On 11 Feb 2007, "Phil L" wrote:

Right at the bottom and on top of Orange...

think about ratings in bands, with a group clustered at the bottom then!

Certainly dslzoneuk.net has some colour bands and while some ISPs may be
deservedly in high or low positions, some results seem quite strange.

--
www.netdimes.org - mapping the internet.
Join team UK-24x7 (position 135) Let's beat "Italy" :-

Change to DSL Max the way I did: switch ISP http://www.dslmax.info/