"IPGURU" wrote in message
...
alexander.keys1 wrote:
Virgin Media have just taken over my broadband Internet service from
NTL, and
it's not working very well.

Firstly it takes several attempts to launch Internet Explorer and
Outlook Express, someti
sometimes my PC has to be rebooted, and Interent access is generally
sluggish.
Check your PC for Viruses & Spyware

(Something has also happened to Google which is causing this text to
be mangled
I have to press the return key at the end of each line or else text
does not appear,
in fact the right hand part of the screen is obscured).

check for Viruses & spyware

Also I can't reliably access my e-mail, I received an e-mail in
Outlook with a link
to the Virgin Media homepage, which I am supposed to use to access my
e-mail f
from now on, this asks me to sign in then links to another page, which
asks me to
sign in again, then goes back to the previous one.

Your Pop3 mailbox is still operational (& there is no known intention to
close it at present) the web access is only to allow access when you are
not at your own PC. carry on using Outlook/Express, Thunderbird or
whatever email client you were previously using

Anybody know how to get it working, or will I have to change to BT ( I
also get
telephone service from NTL, and I've been having problems there too,
such as no
entry in the BT directory or even Directory Enquiries, they don't have
my number.
No 1571 service either.)
call customer services & ask them (although with all the telesales
companies out there many would consider this a blessing)

NTL/Virgin's faults line is busy, I've tried phoning them.


I called yesterday to enquire about upgrading to the V+ box & was shocked
to be answered in less than 5 minutes (without having to put up with that
obnoxious Geordie either). & was then transferred directly to the correct
department when previously I would have been told to dial an 0845 number &
pay for the privilege.

Have you also noticed that Cust services & Faults are now manned 24/7

I do not believe that all f NTHells failings can be cured overnight but I
cannot see Richard allowing any company using his trade name to continue
to be as poor as NTHell

Is this a joke? Seriously I can't tell if you're joking or not.

The example of Virgin Mobile demonstrates that Virgin management is more
than capable of screwing up a perfectly good and once very efficient quality
of customer service: incorrect basic information, a complete lack of
technical support, a less than satisfactory call feature set and some of the
stupidest tubbies I've ever encountered. Instead of developing the virtual
provider's own technical support there's a complete absence of technical
support - calls are I suspect shunted off to T-Mobile to be answered who
knows when.

The Virgin brand was, during the 80s and early 90s, a marketing success but
it's now more rhetoric than reality in terms of quality service - outdated
and backward looking crap by and large. Even the name is capable of
alienating a large part of the middle and older age generation whilst the
younger generation will tend not to have the disposable income to afford
some of the mid range or more expensive Virgin Media packages.

Far from offering more choice the Virgin Media rebranding has been just a
rebranding - coupled with some stupid and adolescent labelling of sometimes
over priced packages as "M, L and XL"! Calling the pimply **** that was NTL
by any other name doesn't change a thing.

Gareth.