"Gareth" wrote in message
...

I do not believe that all f NTHells failings can be cured overnight
but I cannot see Richard allowing any company using his trade name to
continue to be as poor as NTHell

Is this a joke? Seriously I can't tell if you're joking or not.

The example of Virgin Mobile demonstrates that Virgin management is
more than capable of screwing up a perfectly good and once very
efficient quality of customer service: incorrect basic information, a
complete lack of technical support, a less than satisfactory call
feature set and some of the stupidest tubbies I've ever encountered.
Instead of developing the virtual provider's own technical support
there's a complete absence of technical support - calls are I suspect
shunted off to T-Mobile to be answered who knows when.

The Virgin brand was, during the 80s and early 90s, a marketing
success but it's now more rhetoric than reality in terms of quality
service - outdated and backward looking crap by and large. Even the
name is capable of alienating a large part of the middle and older age
generation whilst the younger generation will tend not to have the
disposable income to afford some of the mid range or more expensive
Virgin Media packages.

Far from offering more choice the Virgin Media rebranding has been
just a rebranding - coupled with some stupid and adolescent labelling
of sometimes over priced packages as "M, L and XL"! Calling the pimply
**** that was NTL by any other name doesn't change a thing.

And now the Virgin brand is right at the bottom of the ISP ratings list.
Way behind Tesco, and just on top of Orange.