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OT - Eb*y seller screwed me. What to do?
I bid on (and won) a book that cost, with shipping, $6.45. I sent
payment via PayPal the day after the auction ended, and later that day, $3.45 was returned to my credit card. I sent the seller an email yesterday asking him what the story was, and haven't heard back from him. On my My Eb*y page, I accidentally deleted the item before I could leave feedback. I can still reference the item number for feedback, but how long can I do that? Also, how do I get my three bucks back? Am I overreacting? As a relative novice to online auctions, is there some intricacy that I overlooked? I don't want to badmouth the guy if he doesn't have it coming. Thanks, y'all. -Phil Crow |
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"Phil Crow" wrote in message om... I bid on (and won) a book that cost, with shipping, $6.45. I sent payment via PayPal the day after the auction ended, and later that day, $3.45 was returned to my credit card. I sent the seller an email yesterday asking him what the story was, and haven't heard back from him. On my My Eb*y page, I accidentally deleted the item before I could leave feedback. I can still reference the item number for feedback, but how long can I do that? Also, how do I get my three bucks back? Am I overreacting? As a relative novice to online auctions, is there some intricacy that I overlooked? I don't want to badmouth the guy if he doesn't have it coming. Thanks, y'all. -Phil Crow Give him a few days to get back to you first... was the book or the shipping $3.45? If the shipping, perhaps he is shipping it at no cost to you...right, & pigs might fly! Main thing...over only $6.45...ahem, now $3.00 don't get excited yet, wait & see what he says, I had an old lady in England Refund me over half the price of an item & the shipping because the dear soul only wanted to get a certain amount for an old cartoon book of her grandsons & felt I had paid way too much...truth is it was worth five times what I paid to me. :-) Good luck -- © Jon Down ® http://www.stores.ebay.com/jdpowertoolcanada "You cannot make someone love you. All you can do is stalk them and hope they panic and give in." |
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On 16 Aug 2004 17:58:29 -0700, Phil Crow wrote:
I bid on (and won) a book that cost, with shipping, $6.45. I sent payment via PayPal the day after the auction ended, and later that day, $3.45 was returned to my credit card. I sent the seller an email yesterday asking him what the story was, and haven't heard back from him. Contact paypal, and eBay. Probably in that order. Contact info is prominently displayed on each site. On my My Eb*y page, I accidentally deleted the item before I could leave feedback. I can still reference the item number for feedback, but how long can I do that? Also, how do I get my three bucks back? You can search completed items by description, also PayPal will have the item number recorded for that payment. Am I overreacting? As a relative novice to online auctions, is there some intricacy that I overlooked? I don't want to badmouth the guy if he doesn't have it coming. If he cheated you out of $3.20, he's probably cheating others out of money too. Do all of the rest of us a favor and report him to eBay and PayPal. Dave Hinz |
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If he cheated you out of $3.20, he's probably cheating others out of money too. Do all of the rest of us a favor and report him to eBay and PayPal. Well, that just doesn't make sense. Why would he cheat him out of $3.00, but not the whole $6.45? It has to be a mistake of some kind. Lots of people don't read their email daily. |
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On Mon, 16 Aug 2004 20:48:18 -0700, Larry Jaques
vaguely proposed a theory .......and in reply I say!: remove ns from my header address to reply via email She broke Ebay's rule about vengeance feedback. sigh Which is? Sorry. I had a crap deal from a (commercial, not private) vendor. I posted facts about equipt failure, and was branded an "unsatisfiable customer". This was discussed recently. Most vendors will not post feedback until the buyer does. I post neg feedback, so does the vendor. I have no further fecirse to stating my views. Where does "vengeance" start? ************************************************** *** Marriage. Where two people decide to get together so that neither of them can do what they want to because of the other one. |
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Greetings and Salutations...
On Tue, 17 Aug 2004 23:52:38 +0800, Old Nick wrote: On Mon, 16 Aug 2004 20:48:18 -0700, Larry Jaques vaguely proposed a theory ......and in reply I say!: remove ns from my header address to reply via email She broke Ebay's rule about vengeance feedback. sigh Which is? Sorry. I had a crap deal from a (commercial, not private) vendor. I posted facts about equipt failure, and was branded an "unsatisfiable customer". Yea, actually, Ebay has NO rules about "vengeance feedback". they supposedly have this "hands off policy" about feedback that means that they have no responsiblity for its content. Of course, like ignoring it when someone farts in church, this is a polite fiction, because they DO have the power to remove and edit feedback, and, some primitive guidelines as to what sort of speech is NOT allowed - and they DO use those powers. This was discussed recently. Most vendors will not post feedback until the buyer does. I post neg feedback, so does the vendor. I have no further fecirse to stating my views. Where does "vengeance" start? Yea, I have posted some essays both here and in the feedback forum on Ebay (which by the by, is worth reading, as a LOT of folks are frustrated by the current way feedback is handled). I have gotten some serious arguments from sellers both here and there because of the changes I advocate in the feedback system, but, most of their arguments are based on a self-serving and incorrect interpretation of what the feedback system was designed to do, and how it works. DAGS to find my suggested changes to the system. I, for one, thought it was a reasonable change, and, I have gotten a number of replies indicating that OTHERS think so too. Now...as for being screwed on Ebay... It depends on how much of your life you are willing to burn for $4 or so. At least, you can file a complaint with Ebay against the vendor. If you want to push it a bit further, you can file a fraud complaint with the State Attorney General's office in the state where the vendor lives. However, for that amount I can promise that the BEST you will get is a polite letter from the bureaucrats, saying that you are welcome to show up in their courts, with a lawyer, and pursue the matter further. It does happen now and again, and ranges from never getting anything, to getting the totally wrong thing, to finding that what you got had carefully concealed flaws. As an example, I just bought a "network card and Postscript ROM for HP 3si/4si printer". Granted I got it pretty cheaply. However, alas, the network card was not the Jet Direct card I thought it was, and, the Postscript rom will ONLY work in a 4SI printer. My fault, though, as I did not check things out QUITE enough. However, the description given by the vendor DID say it was for the two printers (I have a 3SI I wanted to use the ROM in) and, the picture looked like a jetdirect card, but the name was in enough shadow that I could not see that it was a JetXPrint card (which would "work" but needed special setup software that was not included). I did send the vendor a couple of testy messages, though, suggesting that the next person might not be quite so willing to allow him to avoid being dinged with a negative. "Let the buyer beware" is VERY true on Ebay as well as in many transactions in our lives. DO the best you can, and expect to get burned now and again. Regards Dave Mundt |
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Ebay does not really care. If you are willing to pay them $20 they will remove
negative feedback but thst is about all I have seen them do for anyone. As long as you understand Ebay has about the same customer protections as you can expect in a 3d world straw market you will be OK. |
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On Tue, 17 Aug 2004 18:04:22 GMT, (Dave Mundt) calmly
ranted: Yea, actually, Ebay has NO rules about "vengeance feedback". Not any more, evidently. They used to have those specific words in their feedback policy overview. It probably wasn't PC, eh? sigh they supposedly have this "hands off policy" about feedback that means that they have no responsiblity for its content. Of course, like ignoring it when someone farts in church, this is a polite fiction, because they DO have the power to remove and edit feedback, and, some primitive guidelines as to what sort of speech is NOT allowed - and they DO use those powers. This was discussed recently. Most vendors will not post feedback until the buyer does. I post neg feedback, so does the vendor. I have no further fecirse to stating my views. Where does "vengeance" start? At the vendor's response to a negative IF the buyer's response was warranted. But it's only the bad vendors who come back with negatives. Good guys come back with an "I'm sorry and I wish you'd contacted me first. I'll fix that immediately." It's absolutely in their best interest. DAGS to find my suggested changes to the system. I, for one, thought it was a reasonable change, and, I have gotten a number of replies indicating that OTHERS think so too. I read those and agreed, IIRC. "Let the buyer beware" is VERY true on Ebay as well as in many transactions in our lives. DO the best you can, and expect to get burned now and again. Right, and hope it's minor, as with all things negative. --============================================-- Growing old is mandatory; growing up is optional. --- http://diversify.com Comprehensive Website Development |
#12
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On Tue, 17 Aug 2004 15:39:30 -0700, Larry Jaques
vaguely proposed a theory .......and in reply I say!: remove ns from my header address to reply via email Replying to Dave and Larry.... This was discussed recently. Most vendors will not post feedback until the buyer does. I post neg feedback, so does the vendor. I have no further fecirse to stating my views. Where does "vengeance" start? At the vendor's response to a negative IF the buyer's response was warranted. But it's only the bad vendors who come back with negatives. Good guys come back with an "I'm sorry and I wish you'd contacted me first. I'll fix that immediately." It's absolutely in their best interest. I had already been through the p4rocess of returning the goods. They were "inspected" and returned to me. I was not about to throw away more postage costs, by trying again. It may be sensible, but there seems to be a _lot_ of vengeance feedback by vendors. It almost seems standard. It's a pity Ebay does not take more care of its customers. I did one deal there that was really worthwhile, and the vendor and I patted backs publicly and privately. It worked, we were both happy. Then the next two went sour, and there's nothing I can do as far as Ebay goes. As you said, Dave, I could go to the authorities, but they don;t give a damn, unless you want to do the job for them. DAGS to find my suggested changes to the system. I, for one, thought it was a reasonable change, and, I have gotten a number of replies indicating that OTHERS think so too. Will HAL. ************************************************** *** Marriage. Where two people decide to get together so that neither of them can do what they want to because of the other one. |
#13
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"Dave Mundt" wrote in message .. . Greetings and Salutations... On Tue, 17 Aug 2004 23:52:38 +0800, Old Nick wrote: On Mon, 16 Aug 2004 20:48:18 -0700, Larry Jaques vaguely proposed a theory ......and in reply I say!: remove ns from my header address to reply via email She broke Ebay's rule about vengeance feedback. sigh Which is? Sorry. I had a crap deal from a (commercial, not private) vendor. I posted facts about equipt failure, and was branded an "unsatisfiable customer". Yea, actually, Ebay has NO rules about "vengeance feedback". they supposedly have this "hands off policy" about feedback that means that they have no responsiblity for its content. Of course, like ignoring it when someone farts in church, this is a polite fiction, because they DO have the power to remove and edit feedback, and, some primitive guidelines as to what sort of speech is NOT allowed - and they DO use those powers. eBay did/does have a policy prohibiting "vengence feedback". And their feedback policy is pure, 100% BS. My only negative was from someone the entire rec.crafts.metalworking group knows and avoids (they spent a couple of years making a game out of spotting his latest eBay user name...he was kicked off under at least 15 different names) and it was after I filed a mail fraud complaint AND WON IT. eBay kicked the user off the group but left his retalitory feedback. Strangely enough, another user I had dealt with (without any problems) who left me positive feedback was kicked off by eBay and his positive feedback was changed to "neutral" by eBay. So, take eBay feedback with MANY grains of salt as it isn't worth the bits wasted on it. This was discussed recently. Most vendors will not post feedback until the buyer does. I post neg feedback, so does the vendor. I have no further fecirse to stating my views. Where does "vengeance" start? Yea, I have posted some essays both here and in the feedback forum on Ebay (which by the by, is worth reading, as a LOT of folks are frustrated by the current way feedback is handled). I have gotten some serious arguments from sellers both here and there because of the changes I advocate in the feedback system, but, most of their arguments are based on a self-serving and incorrect interpretation of what the feedback system was designed to do, and how it works. DAGS to find my suggested changes to the system. I, for one, thought it was a reasonable change, and, I have gotten a number of replies indicating that OTHERS think so too. Now...as for being screwed on Ebay... It depends on how much of your life you are willing to burn for $4 or so. At least, you can file a complaint with Ebay against the vendor. If you want to push it a bit further, you can file a fraud complaint with the State Attorney General's office in the state where the vendor lives. However, for that amount I can promise that the BEST you will get is a polite letter from the bureaucrats, saying that you are welcome to show up in their courts, with a lawyer, and pursue the matter further. It does happen now and again, and ranges from never getting anything, to getting the totally wrong thing, to finding that what you got had carefully concealed flaws. As an example, I just bought a "network card and Postscript ROM for HP 3si/4si printer". Granted I got it pretty cheaply. However, alas, the network card was not the Jet Direct card I thought it was, and, the Postscript rom will ONLY work in a 4SI printer. My fault, though, as I did not check things out QUITE enough. However, the description given by the vendor DID say it was for the two printers (I have a 3SI I wanted to use the ROM in) and, the picture looked like a jetdirect card, but the name was in enough shadow that I could not see that it was a JetXPrint card (which would "work" but needed special setup software that was not included). I did send the vendor a couple of testy messages, though, suggesting that the next person might not be quite so willing to allow him to avoid being dinged with a negative. "Let the buyer beware" is VERY true on Ebay as well as in many transactions in our lives. DO the best you can, and expect to get burned now and again. Regards Dave Mundt |
#14
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On Tue, 17 Aug 2004 23:52:38 +0800, Old Nick
vaguely proposed a theory .......and in reply I say!: remove ns from my header address to reply via email ****! Even _I_ have no idea where "fecirse" came from! And I was sober! :- Svyis;;u. O tr,r,nrt s dyptu snpiy s yu[ody ejp ypivj=yu[rf s ejp;r ;ryyrt pmr lru yp yjr tohjy! H? further fecirse to stating my views. Where does "vengeance" start? ************************************************** *** Marriage. Where two people decide to get together so that neither of them can do what they want to because of the other one. |
#15
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Thanks everybody, for the help.
I've been out of touch since last Wed (BIL's 21st birthday--in New Orleans; a good time was had by all) but I sent the guy another email today and hope to hear back soon. If that yields nothing after a few days, it's on to Ebay and PayPal. Larry, I got no notice from Ebay or the seller, just PayPal. That's why the spidey-sense started tingling. Also, you're right--I wasn't paying all that much attention, but my three bucks is my three bucks. Anyway, 'preciate the assist. -Phil Crow |
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