March 18, 2011 to March 28, 2011
--
"You can lead them to LINUX
but you can't make them THINK"

http://rentmyhusband.biz/

On Mar 18, 6:05*pm, Rich wrote:
March 18, 2011 to March 28, 2011

That's decidedly on-topic in my book.
JP

On 3/18/11 6:12 PM, Jay Pique wrote:
On Mar 18, 6:05 pm, wrote:
March 18, 2011 to March 28, 2011

That's decidedly on-topic in my book.
JP

Yeah, I just don't get that.


--

-MIKE-

"Playing is not something I do at night, it's my function in life"
--Elvin Jones (1927-2004)
--
http://mikedrums.com

---remove "DOT" ^^^^ to reply

"Rich" wrote in message
...
March 18, 2011 to March 28, 2011
--
"You can lead them to LINUX
but you can't make them THINK"

http://rentmyhusband.biz/

If you spend $40 or more.

"Leon" wrote in message
If you spend $40 or more.

It's pretty tough to spend that much money at Lee Valley. I mean, all their
products are so cheap, one would have to buy fifteen to twenty tools to meet
their criteria.

"Leon" wrote in message
...


If you spend $40 or more.

So that's a carpenter's pencil, one of those tweezers for removing
splinters, and a reprint of an 1895 book of Canadian lumberjack songs (in
French).

I like Lee Valley a lot, but their prices sometimes sting a bit.

DGDevin wrote:


"Leon" wrote in message
...


If you spend $40 or more.

So that's a carpenter's pencil, one of those tweezers for removing
splinters, and a reprint of an 1895 book of Canadian lumberjack songs
(in French).

I like Lee Valley a lot, but their prices sometimes sting a bit.


It's interesting (to me at least) how they are offering a discount while
not "cheapening their brand". They want you to get accustomed to those
high prices! ; )

Brother, can you spare a dime--oops, I mean enough for a shoulder
plane... I think I'll need 35 rolls of dimes. You'll probably be
reading articles about the planes I've made in ww mags before that
happens! : ) I actually ran across a **wooden** router plane (up for
action) the other day. Maybe I'll make one of those while I'm at it!
Too much fun!

Bill

"Bill" wrote in message
It's interesting (to me at least) how they are offering a discount while
not "cheapening their brand". They want you to get accustomed to those
high prices! ; )

Cheapening their brand could well cheapen their other outstanding product.
That product is service. I'd estimate that out of all their products I've
bought, I've returned 10-15% of their products for a full, unquestioned
refund. Whether it's the product's unsuitablity or just my change of heart,
I've never had any type of argument or hint of refusal to return something.
Be it three weeks or three months, it's all the same. That type of customer
service costs money and time, a type of service many other companies toss
by the wayside. Id much rather pay the expense of that type of service and
received immediate, unquestioned response than benefit from the occasional
'cheapening' of their brand.

Upscale wrote:
"Bill" wrote in message
It's interesting (to me at least) how they are offering a discount
while not "cheapening their brand". They want you to get accustomed
to those high prices! ; )

Cheapening their brand could well cheapen their other outstanding
product. That product is service. I'd estimate that out of all their
products I've bought, I've returned 10-15% of their products for a
full, unquestioned refund. Whether it's the product's unsuitablity or
just my change of heart, I've never had any type of argument or hint
of refusal to return something. Be it three weeks or three months,
it's all the same. That type of customer service costs money and
time, a type of service many other companies toss by the wayside. Id
much rather pay the expense of that type of service and received
immediate, unquestioned response than benefit from the occasional
'cheapening' of their brand.

Everyone seems to rant and bitch about the box stores and their crappy
service and then jump all over Lee Valley for their high prices. Make up
your minds folks, I don't mind Lee Valley prices for the same reasons above,
especially for the personalized service.

--
PV

If you can't fix it with a hammer.......you have an electrical problem

On 3/19/11 12:03 PM, PV wrote:
Upscale wrote:
wrote in message
It's interesting (to me at least) how they are offering a discount
while not "cheapening their brand". They want you to get accustomed
to those high prices! ; )

Cheapening their brand could well cheapen their other outstanding
product. That product is service. I'd estimate that out of all their
products I've bought, I've returned 10-15% of their products for a
full, unquestioned refund. Whether it's the product's unsuitablity or
just my change of heart, I've never had any type of argument or hint
of refusal to return something. Be it three weeks or three months,
it's all the same. That type of customer service costs money and
time, a type of service many other companies toss by the wayside. Id
much rather pay the expense of that type of service and received
immediate, unquestioned response than benefit from the occasional
'cheapening' of their brand.

Everyone seems to rant and bitch about the box stores and their crappy
service and then jump all over Lee Valley for their high prices. Make up
your minds folks, I don't mind Lee Valley prices for the same reasons above,
especially for the personalized service.

Especially handy location helps too :-)

--
Froz...


The system will be down for 10 days for preventive maintenance.

On 3/19/11 1:59 AM, Upscale wrote:
wrote in message
If you spend $40 or more.

It's pretty tough to spend that much money at Lee Valley. I mean, all their
products are so cheap, one would have to buy fifteen to twenty tools to meet
their criteria.


Nice.


--

-MIKE-

"Playing is not something I do at night, it's my function in life"
--Elvin Jones (1927-2004)
--
http://mikedrums.com

---remove "DOT" ^^^^ to reply

On 3/19/11 2:21 AM, DGDevin wrote:
....and a reprint of an 1895 book of Canadian lumberjack songs
(in French).


SPEW!!


--

-MIKE-

"Playing is not something I do at night, it's my function in life"
--Elvin Jones (1927-2004)
--
http://mikedrums.com

---remove "DOT" ^^^^ to reply

PV wrote:
Upscale wrote:
wrote in message
It's interesting (to me at least) how they are offering a discount
while not "cheapening their brand". They want you to get accustomed
to those high prices! ; )

Cheapening their brand could well cheapen their other outstanding
product. That product is service. I'd estimate that out of all their
products I've bought, I've returned 10-15% of their products for a
full, unquestioned refund. Whether it's the product's unsuitablity or
just my change of heart, I've never had any type of argument or hint
of refusal to return something. Be it three weeks or three months,
it's all the same. That type of customer service costs money and
time, a type of service many other companies toss by the wayside. Id
much rather pay the expense of that type of service and received
immediate, unquestioned response than benefit from the occasional
'cheapening' of their brand.

Everyone seems to rant and bitch about the box stores and their crappy
service and then jump all over Lee Valley for their high prices. Make up
your minds folks, I don't mind Lee Valley prices for the same reasons above,
especially for the personalized service.


FWIW, I wasn't making a political statement as much as I was sharing an
observation about their marketing strategy (I don't think of them as a
non-profit). A business person would probably say they don't want to
"cheapen their brand". I don't feel a moral obligation to help them
maintain their prices--it's not like they are in business to do me a
favor. At this point, I have to stretch my arms a great deal to reach
their supply curve. The "market" will help decide their prices and
everyone here is part of that market.

BTW, this is not a Lee Valley thing for me. I try to be aware of the
ways that all companies, with the potential to hit my pocketbook,
advertise to me. A more sophisticated version of the game involves
getting investment advise from CNBC. If you listen to what they say,
you have to think about their possible motives for having said it. If
you listen too attentively you will get burned! Caveat emptor! : )
Lee Valley--"buy, buy, buy!" (are they even listed?)

Bill

"PV" wrote in message ...

Everyone seems to rant and bitch about the box stores and their crappy
service and then jump all over Lee Valley for their high prices. Make up
your minds folks, I don't mind Lee Valley prices for the same reasons
above, especially for the personalized service.

All I said was their prices sting a bit, but I've been shopping there for
years so apparently I can bear the pain. I finally bit the bullet and threw
out my old LV catalogs--didn't want to, but they were taking up too much
shelf space.

Where I draw the line is on items like books which I can find elsewhere for
significantly less. I understand that a Veritas tool that took time and
money to develop and is superior to many other brands is going to cost more.
I just don't see any need to pay twenty bucks for a fifteen dollar book as
that kills the free shipping pretty fast.

Upscale wrote:
wrote in message
It's interesting (to me at least) how they are offering a discount while
not "cheapening their brand". They want you to get accustomed to those
high prices! ; )

Cheapening their brand could well cheapen their other outstanding product.
That product is service. I'd estimate that out of all their products I've
bought, I've returned 10-15% of their products for a full, unquestioned
refund. Whether it's the product's unsuitablity or just my change of heart,
I've never had any type of argument or hint of refusal to return something.
Be it three weeks or three months, it's all the same. That type of customer
service costs money and time, a type of service many other companies toss
by the wayside. Id much rather pay the expense of that type of service and
received immediate, unquestioned response than benefit from the occasional
'cheapening' of their brand.


Not me. I buy my cars used from auto dealerships, and that mean "As-Is,
Where-Is", without even a warrantee of fitness for any purpose. I'd
rather buy products from Lee Valley or Lie Nielson on similar terms, and
avoid the costs associated with being an "expensive customer" to
service. Unfortunately, expensive customers (and I have known some)
raise the prices for everyone.

Bill

I just bought a LV low angle Jack Plane and 2 blades. I already had a
jack, but I needed a high angle for some tough figure. The low angle
Jack fit the bill, since I can easily change blades...
One of them came in dinged. I didn't feel like sharpening the O2 that
far in... the ding was extensive. So I sent it back for an exchange.
Its 2 weeks already, so I sent an email yesterday and they said it
shipped Thursday. Good service. No shipping cost for the replacement.
That's good service. Most companies you pay the cost to ship it back.
That sucks big time, since it is costing you to cover their mistake or
lack of QC.

I will be ordering some things next week from LV... Good company, good
service. But like others, you pick and choose what you are willing to
pay for.

On 3/20/2011 5:36 AM, Bill wrote:
Upscale wrote:
wrote in message
It's interesting (to me at least) how they are offering a discount while
not "cheapening their brand". They want you to get accustomed to those
high prices! ; )

Cheapening their brand could well cheapen their other outstanding
product.
That product is service. I'd estimate that out of all their products I've
bought, I've returned 10-15% of their products for a full, unquestioned
refund. Whether it's the product's unsuitablity or just my change of
heart,
I've never had any type of argument or hint of refusal to return
something.
Be it three weeks or three months, it's all the same. That type of
customer
service costs money and time, a type of service many other companies toss
by the wayside. Id much rather pay the expense of that type of service
and
received immediate, unquestioned response than benefit from the
occasional
'cheapening' of their brand.


Not me. I buy my cars used from auto dealerships, and that mean "As-Is,
Where-Is", without even a warrantee of fitness for any purpose. I'd
rather buy products from Lee Valley or Lie Nielson on similar terms, and
avoid the costs associated with being an "expensive customer" to
service. Unfortunately, expensive customers (and I have known some)
raise the prices for everyone.

Bill

On Sun, 20 Mar 2011 13:43:03 -0400, tiredofspam nospam.nospam.com wrote:

I just bought a LV low angle Jack Plane and 2 blades. I already had a
jack, but I needed a high angle for some tough figure. The low angle
Jack fit the bill, since I can easily change blades...
One of them came in dinged. I didn't feel like sharpening the O2 that
far in... the ding was extensive. So I sent it back for an exchange.
Its 2 weeks already, so I sent an email yesterday and they said it
shipped Thursday. Good service. No shipping cost for the replacement.
That's good service. Most companies you pay the cost to ship it back.
That sucks big time, since it is costing you to cover their mistake or
lack of QC.

Two weeks doesn't sound all that impressive. Impressive is next, or even
two-day cross-shipment, at their expense. ...or perhaps let you keep the
damaged blade and ship another.

Warranty repairs on my laptops have been three-day turn around (ship Tuesday,
back Friday), paid by them. Two weeks? That sounds like they used a rebate
company. ;-)

I will be ordering some things next week from LV... Good company, good
service. But like others, you pick and choose what you are willing to
pay for.

On 3/20/2011 5:36 AM, Bill wrote:
Upscale wrote:
wrote in message
It's interesting (to me at least) how they are offering a discount while
not "cheapening their brand". They want you to get accustomed to those
high prices! ; )

Cheapening their brand could well cheapen their other outstanding
product.
That product is service. I'd estimate that out of all their products I've
bought, I've returned 10-15% of their products for a full, unquestioned
refund. Whether it's the product's unsuitablity or just my change of
heart,
I've never had any type of argument or hint of refusal to return
something.
Be it three weeks or three months, it's all the same. That type of
customer
service costs money and time, a type of service many other companies toss
by the wayside. Id much rather pay the expense of that type of service
and
received immediate, unquestioned response than benefit from the
occasional
'cheapening' of their brand.


Not me. I buy my cars used from auto dealerships, and that mean "As-Is,
Where-Is", without even a warrantee of fitness for any purpose. I'd
rather buy products from Lee Valley or Lie Nielson on similar terms, and
avoid the costs associated with being an "expensive customer" to
service. Unfortunately, expensive customers (and I have known some)
raise the prices for everyone.

Bill

wrote in message
...
On Sun, 20 Mar 2011 13:43:03 -0400, tiredofspam nospam.nospam.com wrote:

I just bought a LV low angle Jack Plane and 2 blades. I already had a
jack, but I needed a high angle for some tough figure. The low angle
Jack fit the bill, since I can easily change blades...
One of them came in dinged. I didn't feel like sharpening the O2 that
far in... the ding was extensive. So I sent it back for an exchange.
Its 2 weeks already, so I sent an email yesterday and they said it
shipped Thursday. Good service. No shipping cost for the replacement.
That's good service. Most companies you pay the cost to ship it back.
That sucks big time, since it is costing you to cover their mistake or
lack of QC.

Two weeks doesn't sound all that impressive. Impressive is next, or even
two-day cross-shipment, at their expense. ...or perhaps let you keep the
damaged blade and ship another.

I am going to start off with the fact that I like Lee Valley. I do however
agree that 2 weeks turn around is not good service especially when the
service to begin with, receiving a dinged tool, is a wash even if you get
the replacement next day. Good service is making sure your customer does
not have to call you back about a damaged part.

On 2011-03-19 04:29:57 -0400, Bill said:

I actually ran across a **wooden** router plane (up for action) the
other day. Maybe I'll make one of those while I'm at it!

I've got several*, and I still bought the LeeValley. Of course, that
was just to get the catalogs.

*Fun, but let's get some work done, huh? OTOH, I've got a couple
moulding planes that are interesting profiles and a treat to work with.
As is an old coffin plane with a Sandusky Tool blade from the same
lot...

wrote in message ...

Two weeks doesn't sound all that impressive.

If I have a complaint with Lee Valley's service is it sluggish shipping.
Most mail order companies seem to be able to get the box on the truck within
a day, but even when everything is supposedly in stock LV seems to take at
least several days, sometimes longer. That isn't a life-and-death issue,
but who wants to wait for a shipment of shiny new tools any longer than
necessary?

"Leon" wrote in message
...


I am going to start off with the fact that I like Lee Valley. I do
however agree that 2 weeks turn around is not good service especially when
the service to begin with, receiving a dinged tool, is a wash even if you
get the replacement next day. Good service is making sure your customer
does not have to call you back about a damaged part.

Way back when I worked for a company with a mail order division the policy
was the replacement shipped when the returned item was received and found to
be a legitimate return. Sad to say, but the company had learned the hard
way that there are just enough unscrupulous customers who wouldn't return
the supposedly defective item, or would return something that had clearly
been damaged by their hand, that it was unwise to ship a replacement on
trust. I recall other tricks, like returning an item actually purchased
from another supplier, or removing a desired accessory and shipping back
everything else, or in effect renting various tools to try them out and
returning them on some feeble excuse (the same guy doing it over and over).
It's the old story of the bad apples making it less pleasant for everyone
else.

On Sun, 20 Mar 2011 14:12:12 -0700, "DGDevin" wrote:



wrote in message ...

Two weeks doesn't sound all that impressive.

If I have a complaint with Lee Valley's service is it sluggish shipping.
Most mail order companies seem to be able to get the box on the truck within
a day, but even when everything is supposedly in stock LV seems to take at
least several days, sometimes longer. That isn't a life-and-death issue,
but who wants to wait for a shipment of shiny new tools any longer than
necessary?

It's inexcusable to leave money on the table a second longer than necessary,
IMO. The most successful mail-order businesses ship the same day. I got an
order from McMaster-Carr within 48 hours (8:00PM Monday to Wednesday's mail)
of placing the online order. Same for New-Egg and Amazon (my drill press took
six days (Tuesday to Monday - the trucker called Friday afternoon to arrange
delivery, Monday).

On Sun, 20 Mar 2011 14:23:17 -0700, "DGDevin" wrote:



"Leon" wrote in message
m...


I am going to start off with the fact that I like Lee Valley. I do
however agree that 2 weeks turn around is not good service especially when
the service to begin with, receiving a dinged tool, is a wash even if you
get the replacement next day. Good service is making sure your customer
does not have to call you back about a damaged part.

Way back when I worked for a company with a mail order division the policy
was the replacement shipped when the returned item was received and found to
be a legitimate return. Sad to say, but the company had learned the hard
way that there are just enough unscrupulous customers who wouldn't return
the supposedly defective item, or would return something that had clearly
been damaged by their hand, that it was unwise to ship a replacement on
trust. I recall other tricks, like returning an item actually purchased
from another supplier, or removing a desired accessory and shipping back
everything else, or in effect renting various tools to try them out and
returning them on some feeble excuse (the same guy doing it over and over).
It's the old story of the bad apples making it less pleasant for everyone
else.

It would be different if no one gave this sort of service. The fact is that
they do (that seem to make loads of money doing it at very competitive
prices). LV gets good money for "service" that others already give, standard.
If this thread is evidence, I don't see where paying for service is working.

wrote in message ...

It's inexcusable to leave money on the table a second longer than
necessary,
IMO. The most successful mail-order businesses ship the same day. I got
an
order from McMaster-Carr within 48 hours (8:00PM Monday to Wednesday's
mail)
of placing the online order. Same for New-Egg and Amazon (my drill press
took
six days (Tuesday to Monday - the trucker called Friday afternoon to
arrange
delivery, Monday).

Funny you should mention Newegg, I'd never order from them again. I bought
a video card from them that was DOA, and when I called to get a return
authorization number they not only wanted me to pay return shipping but the
woman in "customer service" gave me a lecture on how they don't actually
have to take anything back, they could tell me to return it to the mfg. (the
mfg. had already told me to send it back to Newegg). So I asked to talk to
a supervisor and asked him if he wanted me to reverse the charge on my
credit card and wait for them to send a UPS call tag or was he going to
cover the return shipping without me doing a chargeback--he chose option
two. I wasn't asking for a refund in advance, just for them to pay the
shipping on a defective item. I can understand charging return shipping if
someone just changes their mind, but on a defective product? That was the
last time I ordered from them.

On Sun, 20 Mar 2011 15:18:47 -0700, "DGDevin" wrote:



wrote in message ...

It's inexcusable to leave money on the table a second longer than
necessary,
IMO. The most successful mail-order businesses ship the same day. I got
an
order from McMaster-Carr within 48 hours (8:00PM Monday to Wednesday's
mail)
of placing the online order. Same for New-Egg and Amazon (my drill press
took
six days (Tuesday to Monday - the trucker called Friday afternoon to
arrange
delivery, Monday).

Funny you should mention Newegg, I'd never order from them again. I bought
a video card from them that was DOA, and when I called to get a return
authorization number they not only wanted me to pay return shipping but the
woman in "customer service" gave me a lecture on how they don't actually
have to take anything back, they could tell me to return it to the mfg. (the
mfg. had already told me to send it back to Newegg). So I asked to talk to
a supervisor and asked him if he wanted me to reverse the charge on my
credit card and wait for them to send a UPS call tag or was he going to
cover the return shipping without me doing a chargeback--he chose option
two. I wasn't asking for a refund in advance, just for them to pay the
shipping on a defective item. I can understand charging return shipping if
someone just changes their mind, but on a defective product? That was the
last time I ordered from them.

I haven't bought much from them recently (maybe once every four or five
months), but I have bought a *lot* from them in the past. I've never had a
problem with NewEgg. There are some products where their return policy is
suspect. I go elsewhere. That's the nice thing about capitalism.

"They didn't actually have to take anything back"? Yeah, right. You did as I
would have done, though. "Which orifice would you like this in? I can be
nice and you can eat the shipping, or...".

DGDevin wrote:


wrote in message ...

It's inexcusable to leave money on the table a second longer than
necessary,
IMO. The most successful mail-order businesses ship the same day. I
got an
order from McMaster-Carr within 48 hours (8:00PM Monday to Wednesday's
mail)
of placing the online order. Same for New-Egg and Amazon (my drill
press took
six days (Tuesday to Monday - the trucker called Friday afternoon to
arrange
delivery, Monday).

Funny you should mention Newegg, I'd never order from them again. I
bought a video card from them that was DOA, and when I called to get a
return authorization number they not only wanted me to pay return
shipping but the woman in "customer service" gave me a lecture on how
they don't actually have to take anything back, they could tell me to
return it to the mfg. (the mfg. had already told me to send it back to
Newegg). So I asked to talk to a supervisor and asked him if he wanted
me to reverse the charge on my credit card and wait for them to send a
UPS call tag or was he going to cover the return shipping without me
doing a chargeback--he chose option two. I wasn't asking for a refund in
advance, just for them to pay the shipping on a defective item. I can
understand charging return shipping if someone just changes their mind,
but on a defective product? That was the last time I ordered from them.


http://www.newegg.com/HelpInfo/ReturnPolicy.aspx

Here is an excerpt that may be applicable:

Newegg.com does not offer any express warranties. However, many of the
products available through Newegg.com are covered by Manufacturers'
Warranties. If a product is covered by a manufacturer's warranty, it
will be stated on that product's web page. Manufacturers' warranty
details are typically available at the manufacturer's website; click
Contact Manufacturers to see a list of the manufacturers whose items we
carry. Detailed manufacturer warranty information can also be obtained
for free by contacting our Customer Service department. Please note that
products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product
manufacturer only" must be returned directly to the product manufacturer
for repair or replacement, unless otherwise required by law. For these
items, the warranty policy provided by the product manufacturer
explicitly requires that any returns, repairs etc. be requested and
processed directly by the consumer (or "end-user") of the item.
----

It sounds like you got what you wanted, and it doesn't sound like Newegg
was directly to blame. While I understand your frustration, I wouldn't
"write them off" too fast. In my (limited) experience, CPO Outlets is
much better at creating frustration! ; )

Bill

Bill wrote:

DGDevin wrote:


wrote in message ...

It's inexcusable to leave money on the table a second longer than
necessary,
IMO. The most successful mail-order businesses ship the same day. I
got an
order from McMaster-Carr within 48 hours (8:00PM Monday to Wednesday's
mail)
of placing the online order. Same for New-Egg and Amazon (my drill
press took
six days (Tuesday to Monday - the trucker called Friday afternoon to
arrange
delivery, Monday).

Funny you should mention Newegg, I'd never order from them again. I
bought a video card from them that was DOA, and when I called to get a
return authorization number they not only wanted me to pay return
shipping but the woman in "customer service" gave me a lecture on how
they don't actually have to take anything back, they could tell me to
return it to the mfg. (the mfg. had already told me to send it back to
Newegg). So I asked to talk to a supervisor and asked him if he wanted
me to reverse the charge on my credit card and wait for them to send a
UPS call tag or was he going to cover the return shipping without me
doing a chargeback--he chose option two. I wasn't asking for a refund in
advance, just for them to pay the shipping on a defective item. I can
understand charging return shipping if someone just changes their mind,
but on a defective product? That was the last time I ordered from them.


http://www.newegg.com/HelpInfo/ReturnPolicy.aspx

Here is an excerpt that may be applicable:

Newegg.com does not offer any express warranties. However, many of the
products available through Newegg.com are covered by Manufacturers'
Warranties. If a product is covered by a manufacturer's warranty, it
will be stated on that product's web page. Manufacturers' warranty
details are typically available at the manufacturer's website; click
Contact Manufacturers to see a list of the manufacturers whose items we
carry. Detailed manufacturer warranty information can also be obtained
for free by contacting our Customer Service department. Please note that
products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product
manufacturer only" must be returned directly to the product manufacturer
for repair or replacement, unless otherwise required by law. For these
items, the warranty policy provided by the product manufacturer
explicitly requires that any returns, repairs etc. be requested and
processed directly by the consumer (or "end-user") of the item.
----

It sounds like you got what you wanted, and it doesn't sound like Newegg
was directly to blame. While I understand your frustration, I wouldn't
"write them off" too fast. In my (limited) experience, CPO Outlets is
much better at creating frustration! ; )

Bill
Tried them (Newegg.com) a few times and have no complaints. But living in
California and using them I have to pay taxes or weird Landfill fees for
items that have dangerous or what California thinks is dangerous substances
made to use the product. I'd feel better if they gave you a coupon and when
taken to a recycling electronic center you could redeem it for your cash
back. But no California would rather collect a fee and have you dump the
suspect item in a landfill. I now buy all my electronics at Tigerdirect.com
and not charged ridiculous fees!!!!!
--
"You can lead them to LINUX
but you can't make them THINK"

Man. 2010.1 Spring
KDE4.4
2.6.33.5-desktop-2mnb

In article , " wrote:

It's inexcusable to leave money on the table a second longer than necessary,
IMO. The most successful mail-order businesses ship the same day. I got an
order from McMaster-Carr within 48 hours (8:00PM Monday to Wednesday's mail)
of placing the online order.

I'll go one better than that: I once ordered some metalworking tools and
supplies from MSC, online, at about 10:30 PM, for standard ground shipping.
The box was sitting on my doorstep at 4 the next afternoon.

Of course, it helps that I'm in Indianapolis, and they're shipping from a
warehouse in Elkhart IN (about 120 miles north of Indy), but still, I think
that's pretty impressive. They're usually not quite that fast, but I don't
recall *ever* waiting beyond the second calendar day after placing the order.

www.mscdirect.com -- no connection except as a very satisfied customer.

On 3/20/2011 5:18 PM, DGDevin wrote:


wrote in message ...

It's inexcusable to leave money on the table a second longer than necessary,
IMO. The most successful mail-order businesses ship the same day. I got an
order from McMaster-Carr within 48 hours (8:00PM Monday to Wednesday's mail)
of placing the online order. Same for New-Egg and Amazon (my drill press took
six days (Tuesday to Monday - the trucker called Friday afternoon to arrange
delivery, Monday).

Funny you should mention Newegg, I'd never order from them again.

I use Tiger Direct for most all of my computer and electronics purchases and
they've been great; I've never had a single complaint with their service.

--
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On 3/20/2011 4:12 PM, DGDevin wrote:


wrote in message ...

Two weeks doesn't sound all that impressive.

If I have a complaint with Lee Valley's service is it sluggish shipping. Most
mail order companies seem to be able to get the box on the truck within a day,
but even when everything is supposedly in stock LV seems to take at least
several days, sometimes longer. That isn't a life-and-death issue, but who
wants to wait for a shipment of shiny new tools any longer than necessary?

Agreed. They're never in any hurry to get the order out the door, and on more
than one occasion I've gone to a different vendor for that very reason.

--
See Nad. See Nad go. Go Nad!
To reply, eat the taco.
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Steve Turner wrote:
On 3/20/2011 5:18 PM, DGDevin wrote:


wrote in message ...

It's inexcusable to leave money on the table a second longer than
necessary,
IMO. The most successful mail-order businesses ship the same day. I
got an
order from McMaster-Carr within 48 hours (8:00PM Monday to
Wednesday's mail)
of placing the online order. Same for New-Egg and Amazon (my drill
press took
six days (Tuesday to Monday - the trucker called Friday afternoon to
arrange
delivery, Monday).

Funny you should mention Newegg, I'd never order from them again.

I use Tiger Direct for most all of my computer and electronics purchases
and they've been great; I've never had a single complaint with their
service.


I've heard at least 2 people complain about the products they sell. As
if they might be selling "seconds" or something.

wrote

The most successful mail-order businesses ship the same day. I got an
order from McMaster-Carr within 48 hours (8:00PM Monday to Wednesday's
mail)
of placing the online order.

That would be an exception for me. McMaster delivery is next day if I have
the order in by 5. The rare exception is if the item has to ship from
another location. Our shipments come out of Chelmsford, MA.

"DGDevin" wrote in message
...


"Leon" wrote in message
...


I am going to start off with the fact that I like Lee Valley. I do
however agree that 2 weeks turn around is not good service especially
when the service to begin with, receiving a dinged tool, is a wash even
if you get the replacement next day. Good service is making sure your
customer does not have to call you back about a damaged part.

Way back when I worked for a company with a mail order division the policy
was the replacement shipped when the returned item was received and found
to be a legitimate return. Sad to say, but the company had learned the
hard way that there are just enough unscrupulous customers who wouldn't
return the supposedly defective item, or would return something that had
clearly been damaged by their hand, that it was unwise to ship a
replacement on trust. I recall other tricks, like returning an item
actually purchased from another supplier, or removing a desired accessory
and shipping back everything else, or in effect renting various tools to
try them out and returning them on some feeble excuse (the same guy doing
it over and over). It's the old story of the bad apples making it less
pleasant for everyone else.

Well now days with most every thing charged on the credit card it is easy to
charge the customer again if they don't rreturn the defective part. That is
how most deal with insuring a legitimate claim.

"Leon" wrote in message
I am going to start off with the fact that I like Lee Valley. I do
however agree that 2 weeks turn around is not good service especially when
the service to begin with, receiving a dinged tool, is a wash even if you
get the replacement next day. Good service is making sure your customer
does not have to call you back about a damaged part.

Honestly, that's sounds a little screwy, especially for Lee Valley. A
Starrett carbide scriber I bought almost a year ago from them, broke about
1/8" of the tip off. Contacting LV, they immediately sent me a replacement
with instructions to send the defective one back in the same box with
included postage paid return label attached.

I'd suspect that the delay might well be attributed to our vaunted postal
delivery system. Compared to what you guys have in the US with really fast
delivery times, our Canadian system is mired some place back many decades.
Yes, the order was regular delivery schedule, but the cost for overnight or
rush type delivery is exorbitant under the Canadian postal service. One
thing people can do with shipped orders from Lee Valley is get the tracking
number from their online account info page and then track it through the
post office.

wrote in message
It's inexcusable to leave money on the table a second longer than
necessary,
IMO. The most successful mail-order businesses ship the same day. I got
an
order from McMaster-Carr within 48 hours (8:00PM Monday to Wednesday's
mail)
of placing the online order.

Again, you're talking about US postal and shipping service. It's really
expensive to get anything close to US service in the
Canadian market. In many ways, especially this one, we are not competitive.
Add to that border delays and tax concerns and you begin to see the problem.

In article ,
says...

wrote

The most successful mail-order businesses ship the same day. I got an
order from McMaster-Carr within 48 hours (8:00PM Monday to Wednesday's
mail)
of placing the online order.

That would be an exception for me. McMaster delivery is next day if I have
the order in by 5. The rare exception is if the item has to ship from
another location. Our shipments come out of Chelmsford, MA.

Same here. Even weekends--I've ordered stuff on Sunday and had it on my
doorstep Monday morning.

"Upscale" wrote in message
...

"Leon" wrote in message
I am going to start off with the fact that I like Lee Valley. I do
however agree that 2 weeks turn around is not good service especially
when the service to begin with, receiving a dinged tool, is a wash even
if you get the replacement next day. Good service is making sure your
customer does not have to call you back about a damaged part.

Honestly, that's sounds a little screwy, especially for Lee Valley. A
Starrett carbide scriber I bought almost a year ago from them, broke about
1/8" of the tip off. Contacting LV, they immediately sent me a replacement
with instructions to send the defective one back in the same box with
included postage paid return label attached.

I'd suspect that the delay might well be attributed to our vaunted postal
delivery system. Compared to what you guys have in the US with really fast
delivery times, our Canadian system is mired some place back many decades.
Yes, the order was regular delivery schedule, but the cost for overnight
or rush type delivery is exorbitant under the Canadian postal service. One
thing people can do with shipped orders from Lee Valley is get the
tracking number from their online account info page and then track it
through the post office.

I think our postal system is faster because it has less to deliver and the
same amount of people. Cheaper for over night because they are trained to
loose money.
On line tracking? LOL. That gets updated for the first time about 1 day
after you receive the package.

On Mar 21, 5:33*am, "Upscale" wrote:
wrote in message
It's inexcusable to leave money on the table a second longer than
necessary,
IMO. *The most successful mail-order businesses ship the same day. *I got
an
order from McMaster-Carr within 48 hours (8:00PM Monday to Wednesday's
mail)
of placing the online order.

Again, you're talking about US postal and shipping service. It's really
expensive to get anything close to US service in the
Canadian market. In many ways, especially this one, we are not competitive.
Add to that border delays and tax concerns and you begin to see the problem.

Not that you were suggesting it, but FYI...Canada Post is not a
government owned corporation. As they own 90% of Purolator, which _is_
profitable, a lot of resources are focussed in that direction. A very
good friend of mine retired from his job at Canada Post a few years
ago. He was the Marketing Director. He made it clear that a lot of
work is being done to smooth the interface between USPS and CP. It is
of benefit to both countries that we can exchange goods as quickly as
possible.
Americans forget that Canada is the largest trading partner the USA
has... unless you look at the EU as a single entity.
Of course, if you throw the TSA in the mix..well all bets are off.
They have to fondle EVERY package...:-)

"Leon" wrote in message
...


Well now days with most every thing charged on the credit card it is easy
to charge the customer again if they don't rreturn the defective part.
That is how most deal with insuring a legitimate claim.

So the customer disputes the charge and his credit card company will side
with him unless the merchant can convince them the customer pulled a fast
one. Not only does the customer get his money back, the merchant pays a
service fee for the disputed charge if they can't show they're in the right.

On 03/21/2011 06:24 AM, Leon wrote:
wrote in message
...

wrote in message
I am going to start off with the fact that I like Lee Valley. I do
however agree that 2 weeks turn around is not good service especially
when the service to begin with, receiving a dinged tool, is a wash even
if you get the replacement next day. Good service is making sure your
customer does not have to call you back about a damaged part.

Honestly, that's sounds a little screwy, especially for Lee Valley. A
Starrett carbide scriber I bought almost a year ago from them, broke about
1/8" of the tip off. Contacting LV, they immediately sent me a replacement
with instructions to send the defective one back in the same box with
included postage paid return label attached.

I'd suspect that the delay might well be attributed to our vaunted postal
delivery system. Compared to what you guys have in the US with really fast
delivery times, our Canadian system is mired some place back many decades.
Yes, the order was regular delivery schedule, but the cost for overnight
or rush type delivery is exorbitant under the Canadian postal service. One
thing people can do with shipped orders from Lee Valley is get the
tracking number from their online account info page and then track it
through the post office.

I think our postal system is faster because it has less to deliver and the
same amount of people. Cheaper for over night because they are trained to
loose money.
On line tracking? LOL. That gets updated for the first time about 1 day
after you receive the package.

I thought Lee Valley used FedEx and not the postal service of either of our illustrious
gubmints?

--
See Nad. See Nad go. Go Nad!
To reply, eat the taco.
http://www.flickr.com/photos/bbqboyee/