Upscale wrote:
wrote in message
It's interesting (to me at least) how they are offering a discount while
not "cheapening their brand". They want you to get accustomed to those
high prices! ; )

Cheapening their brand could well cheapen their other outstanding product.
That product is service. I'd estimate that out of all their products I've
bought, I've returned 10-15% of their products for a full, unquestioned
refund. Whether it's the product's unsuitablity or just my change of heart,
I've never had any type of argument or hint of refusal to return something.
Be it three weeks or three months, it's all the same. That type of customer
service costs money and time, a type of service many other companies toss
by the wayside. Id much rather pay the expense of that type of service and
received immediate, unquestioned response than benefit from the occasional
'cheapening' of their brand.


Not me. I buy my cars used from auto dealerships, and that mean "As-Is,
Where-Is", without even a warrantee of fitness for any purpose. I'd
rather buy products from Lee Valley or Lie Nielson on similar terms, and
avoid the costs associated with being an "expensive customer" to
service. Unfortunately, expensive customers (and I have known some)
raise the prices for everyone.

Bill