On Wed, 05 Mar 2008 00:36:33 GMT, The Medway Handyman wrote:

Presumably it is their suppliers who are letting them down as I don't
suppose Argos pack the individual items.

I don't think so.

At present they probably assume that just replacing a faulty item is
all that is needed to wash the problem away.

They make a big song and dance about that and they do take almost anything
back for a refund/replacemnet without a quibble.

The lady with the monoblock tap recounted the tale of a TV remote she
bought there. One of the 'does it all thingys'. It came with a card so
you could fill in which channel was activated by which button - the card
had already been filled in.

And then just stick a bit of sellotape on the open box and put it back
onto the shelf to be resold. Eventually some punter will buy it and not
bring it back, it's not "British" to complain after all.

I've had similar, obvious customer returns sold as new stock, from DSG
Retail Limited companies (Dixons, Currys, PC World, The Link, PartMaster,
Microwarehouse and probably others). I didn't think that Argos stooped
that low, I shall now check everything in store if the makers seals look
disturbed.

--
Cheers
Dave.

On Wed, 5 Mar 2008 09:44:17 UTC, "Dave Liquorice"
wrote:

And then just stick a bit of sellotape on the open box and put it back
onto the shelf to be resold. Eventually some punter will buy it and not
bring it back, it's not "British" to complain after all.

I've had similar, obvious customer returns sold as new stock, from DSG
Retail Limited companies (Dixons, Currys, PC World, The Link, PartMaster,
Microwarehouse and probably others). I didn't think that Argos stooped
that low, I shall now check everything in store if the makers seals look
disturbed.

I think it really does depend on how well the individual store is
managed. This is usually the case with any store - the customer
experience can be vastly different depending on the overall management.

The Argos that Dave uses (Chatham High Street?) may just need a better
manager.

--
The information contained in this post is copyright the
poster, and specifically may not be published in, or used by
http://www.diybanter.com

Bob Eager wrote:
On Wed, 5 Mar 2008 09:44:17 UTC, "Dave Liquorice"
wrote:

And then just stick a bit of sellotape on the open box and put it
back onto the shelf to be resold. Eventually some punter will buy it
and not bring it back, it's not "British" to complain after all.

I've had similar, obvious customer returns sold as new stock, from
DSG Retail Limited companies (Dixons, Currys, PC World, The Link,
PartMaster, Microwarehouse and probably others). I didn't think that
Argos stooped that low, I shall now check everything in store if the
makers seals look disturbed.

I think it really does depend on how well the individual store is
managed. This is usually the case with any store - the customer
experience can be vastly different depending on the overall
management.

The Argos that Dave uses (Chatham High Street?) may just need a better
manager.

Strood Retail Park :-)


--
Dave - The Medway Handyman
www.medwayhandyman.co.uk
01634 717930
07850 597257

On Wed, 5 Mar 2008 20:15:00 UTC, "The Medway Handyman"
wrote:

The Argos that Dave uses (Chatham High Street?) may just need a better
manager.

Strood Retail Park :-)

Ah, well, Strood. That's it then...! :-)

(spent 2 hours getting home from Pembroke tonight - usually takes 40
mins. Bloody French.)

--
The information contained in this post is copyright the
poster, and specifically may not be published in, or used by
http://www.diybanter.com

in 710952 20080305 220553 "Bob Eager" wrote:

(spent 2 hours getting home from Pembroke tonight - usually takes 40
mins. Bloody French.)

Pembroke to Canterbury via France in 40 minutes?
I thought Concorde had been retired?

On Thu, 6 Mar 2008 09:51:19 UTC, Bob Martin
wrote:

in 710952 20080305 220553 "Bob Eager" wrote:

(spent 2 hours getting home from Pembroke tonight - usually takes 40
mins. Bloody French.)

Pembroke to Canterbury via France in 40 minutes?
I thought Concorde had been retired?

You have to know the geography! 'Pembroke' is the old naval base in
Chatham, 30 miles from home. The Sea France strike caused the M20 to be
closed, other roads to become clogged and the M2 (my route home) to come
to a standstill!
--
The information contained in this post is copyright the
poster, and specifically may not be published in, or used by
http://www.diybanter.com

in 711199 20080306 163229 "Bob Eager" wrote:
On Thu, 6 Mar 2008 09:51:19 UTC, Bob Martin
wrote:

in 710952 20080305 220553 "Bob Eager" wrote:

(spent 2 hours getting home from Pembroke tonight - usually takes 40
mins. Bloody French.)

Pembroke to Canterbury via France in 40 minutes?
I thought Concorde had been retired?

You have to know the geography! 'Pembroke' is the old naval base in
Chatham, 30 miles from home. The Sea France strike caused the M20 to be
closed, other roads to become clogged and the M2 (my route home) to come
to a standstill!

I grew up in Sittingbourne so knew HMS Pembroke was at Chatham(*) but I thought
everything naval had gone from Chatham and Sheerness many moons ago.
What's there now?

(*) Lost 2 friends when the bus ran down the Sea Cadets.

"The Medway Handyman" wrote in message
m...
Bob Eager wrote:
On Wed, 5 Mar 2008 09:44:17 UTC, "Dave Liquorice"
wrote:

And then just stick a bit of sellotape on the open box and put it
back onto the shelf to be resold. Eventually some punter will buy it
and not bring it back, it's not "British" to complain after all.

I've had similar, obvious customer returns sold as new stock, from
DSG Retail Limited companies (Dixons, Currys, PC World, The Link,
PartMaster, Microwarehouse and probably others). I didn't think that
Argos stooped that low, I shall now check everything in store if the
makers seals look disturbed.

The only place this happened to me was Habitat. So Argos stoop as low as
Habitat. I don't think you can pick one from another!


--
Bob Mannix
(anti-spam is as easy as 1-2-3 - not)

Bob Mannix wrote:
"The Medway Handyman" wrote in message
m...
Bob Eager wrote:
On Wed, 5 Mar 2008 09:44:17 UTC, "Dave Liquorice"
wrote:

And then just stick a bit of sellotape on the open box and put it
back onto the shelf to be resold. Eventually some punter will buy it
and not bring it back, it's not "British" to complain after all.

I've had similar, obvious customer returns sold as new stock, from
DSG Retail Limited companies (Dixons, Currys, PC World, The Link,
PartMaster, Microwarehouse and probably others). I didn't think that
Argos stooped that low, I shall now check everything in store if the
makers seals look disturbed.

The only place this happened to me was Habitat. So Argos stoop as low as
Habitat. I don't think you can pick one from another!


Don't miss Staples - they certainly used to be chock full of returned
computer stuff being sold 'as new'.

They seem to have a policy that allows customers to take stuff home and
use it for 14 days and then return it for a full refund even if used. We
were offered this on a colour laser printer and they would rather do
this than produce even a single sample sheet. Of course, by the time
someone has taken it home (or to the office), set it up, started using
the consumables, run off as many prints as they can within 14 days and
returned it, it really is no longer new.

--
Rod

Hypothyroidism is a common, serious condition with an insidious onset
and is often undiagnosed.
www.thyromind.info www.thyroiduk.org

On Thu, 06 Mar 2008 08:21:54 +0000, Rod wrote:

They seem to have a policy that allows customers to take stuff home and
use it for 14 days and then return it for a full refund even if used. We
were offered this on a colour laser printer and they would rather do
this than produce even a single sample sheet. Of course, by the time
someone has taken it home (or to the office), set it up, started using
the consumables, run off as many prints as they can within 14 days and
returned it, it really is no longer new.

I don't have a problem with that policy, it enables you to properly test
the kit in your enviroment with your systems. Computer stuff being what it
is this is the only real way to see if it will work properly...

Yes it would be nice to have the abilty to bring in a disc with a few
sample images stuff them into an in store 'puter then print on a selection
of the in store printers but that is only have the story.

The problem is what the store does with any returns. Sealing back up, and
putting back on the shelf "as new" is morally if not legally wrong.
Sealing back up and putting back on the shelf as a "customer return" and
£20 or £50 off the price is fine and despite any disclaimers the store may
have about no returns I don't that such terms are enforceable under
*consumer* legislation. Business to business might be different.

--
Cheers
Dave.

Dave Liquorice wrote:
On Thu, 06 Mar 2008 08:21:54 +0000, Rod wrote:

They seem to have a policy that allows customers to take stuff home and
use it for 14 days and then return it for a full refund even if used. We
were offered this on a colour laser printer and they would rather do
this than produce even a single sample sheet. Of course, by the time
someone has taken it home (or to the office), set it up, started using
the consumables, run off as many prints as they can within 14 days and
returned it, it really is no longer new.

I don't have a problem with that policy, it enables you to properly test
the kit in your enviroment with your systems. Computer stuff being what it
is this is the only real way to see if it will work properly...

Agreed - for the person who gets a brand new item to test.

Yes it would be nice to have the abilty to bring in a disc with a few
sample images stuff them into an in store 'puter then print on a selection
of the in store printers but that is only have the story.

They didn't even have a single sheet of manufacturer's sample output.
Nor a single printer that was connected to power.

The problem is what the store does with any returns. Sealing back up, and
putting back on the shelf "as new" is morally if not legally wrong.
Sealing back up and putting back on the shelf as a "customer return" and
£20 or £50 off the price is fine and despite any disclaimers the store may
have about no returns I don't that such terms are enforceable under
*consumer* legislation. Business to business might be different.

Absolutely. Especially if the package doesn't even include all the bits
it should.

--
Rod

Hypothyroidism is a common, serious condition with an insidious onset
and is often undiagnosed.
www.thyromind.info www.thyroiduk.org

On Mar 6, 10:19*am, "Dave Liquorice"
wrote:
On Thu, 06 Mar 2008 08:21:54 +0000, Rod wrote:
They seem to have a policy that allows customers to take stuff home and
use it for 14 days and then return it for a full refund even if used. We
were offered this on a colour laser printer and they would rather do
this than produce even a single sample sheet. Of course, by the time
someone has taken it home (or to the office), set it up, started using
the consumables, run off as many prints as they can within 14 days and
returned it, it really is no longer new.

I don't have a problem with that policy, it enables you to properly test
the kit in your enviroment with your systems. Computer stuff being what it
is this is the only real way to see if it will work properly...

Yes it would be nice to have the abilty to bring in a disc with a few
sample images stuff them into an in store 'puter then print on a selection
of the in store printers but that is only have the story.

The problem is what the store does with any returns. Sealing back up, and
putting back on the shelf "as new" is morally if not legally wrong.
Sealing back up and putting back on the shelf as a "customer return" and
£20 or £50 off the price is fine and despite any disclaimers the store may
have about no returns I don't that such terms are enforceable under
*consumer* legislation. Business to business might be different.

If buying B2B you have no or very few rights under the Sale of Goods
Act. That's why the till staff at PC World ask if you are buying for a
business. Just say no.

MBQ

Dave Liquorice wrote:

I've had similar, obvious customer returns sold as new stock, from DSG
Retail Limited companies (Dixons, Currys, PC World, The Link, PartMaster,
Microwarehouse and probably others). I didn't think that Argos stooped
that low, I shall now check everything in store if the makers seals look
disturbed.


If the store leaves the makers ' seals intact, that is. You will notice
that all such seals are removed from goods sold by DSG, even the genuine
new stock.

--
Howard Neil

On Thu, 06 Mar 2008 10:54:06 +0000, Howard Neil wrote:

If the store leaves the makers ' seals intact, that is. You will notice
that all such seals are removed from goods sold by DSG, even the genuine
new stock.

Can't say I've noticed I rarely visit DSG outlets unless bored and have
some time to kill.

--
Cheers
Dave.

"Dave Liquorice" wrote in message
ll.net...
On Wed, 05 Mar 2008 00:36:33 GMT, The Medway Handyman wrote:

Presumably it is their suppliers who are letting them down as I don't
suppose Argos pack the individual items.

I don't think so.

At present they probably assume that just replacing a faulty item is
all that is needed to wash the problem away.

They make a big song and dance about that and they do take almost anything
back for a refund/replacemnet without a quibble.

The lady with the monoblock tap recounted the tale of a TV remote she
bought there. One of the 'does it all thingys'. It came with a card so
you could fill in which channel was activated by which button - the card
had already been filled in.

And then just stick a bit of sellotape on the open box and put it back
onto the shelf to be resold. Eventually some punter will buy it and not
bring it back, it's not "British" to complain after all.

I've had similar, obvious customer returns sold as new stock, from DSG
Retail Limited companies (Dixons, Currys, PC World, The Link, PartMaster,
Microwarehouse and probably others). I didn't think that Argos stooped
that low, I shall now check everything in store if the makers seals look
disturbed.

There was a case some time ago, maybe in uk.legal, and I think it was Argos
where a customer bought something, found it had been opened previously and
it wasn't even the advertised bit of kit inside the box any longer. When
they took it back the store manager accused them of swapping the original
goods for this cheaper item rather than whoever had bought it previously
despite having not a shred of evidence to back this up. He called the police
and the hapless customer was arrested and charged with theft or fraud which
dragged on until it was established that the goods had been the subject of a
previous return. ******** to that I thought. It's grief enough to find you
haven't bought what you thought you had without getting marched off to a
police station into the bargain through no fault of your own.

From now on I think I'll open anything I buy in front of the salesman before
accepting it.
--
Dave Baker
Puma Race Engines