On Thu, 06 Mar 2008 08:21:54 +0000, Rod wrote:

They seem to have a policy that allows customers to take stuff home and
use it for 14 days and then return it for a full refund even if used. We
were offered this on a colour laser printer and they would rather do
this than produce even a single sample sheet. Of course, by the time
someone has taken it home (or to the office), set it up, started using
the consumables, run off as many prints as they can within 14 days and
returned it, it really is no longer new.

I don't have a problem with that policy, it enables you to properly test
the kit in your enviroment with your systems. Computer stuff being what it
is this is the only real way to see if it will work properly...

Yes it would be nice to have the abilty to bring in a disc with a few
sample images stuff them into an in store 'puter then print on a selection
of the in store printers but that is only have the story.

The problem is what the store does with any returns. Sealing back up, and
putting back on the shelf "as new" is morally if not legally wrong.
Sealing back up and putting back on the shelf as a "customer return" and
£20 or £50 off the price is fine and despite any disclaimers the store may
have about no returns I don't that such terms are enforceable under
*consumer* legislation. Business to business might be different.

--
Cheers
Dave.