Yesterday my neighbor, who has a home improvement business, installed
this toilet for me. I do like it but how can we stop the valve from
constantly turning off and on?? About every 15 seconds or so the
valve with seep a tablespoon or two of water. We've checked the depth
of the refill tube and it's and inch below the overflow pipe as
directed.

He took the top of the fill valve off and quickly flushed it with
water from the new supply line thinking there might be some sort of
grit in there. This was done twice but it still continues to turn off
and one. What else could be the problem?? The fill valve is aligned
correctly according the instructions and the pictures in the
installation book. Does anyone have any suggestions to remedy this
annoying problem??

On 8/24/2010 6:45 PM, wrote:
Yesterday my neighbor, who has a home improvement business, installed
this toilet for me. I do like it but how can we stop the valve from
constantly turning off and on?? About every 15 seconds or so the
valve with seep a tablespoon or two of water. We've checked the depth
of the refill tube and it's and inch below the overflow pipe as
directed.

He took the top of the fill valve off and quickly flushed it with
water from the new supply line thinking there might be some sort of
grit in there. This was done twice but it still continues to turn off
and one. What else could be the problem?? The fill valve is aligned
correctly according the instructions and the pictures in the
installation book. Does anyone have any suggestions to remedy this
annoying problem??

http://www.americanstandard-us.com/customerservice/

On Aug 24, 7:25*pm, Frank wrote:
On 8/24/2010 6:45 PM, wrote:

Yesterday my neighbor, who has a home improvement business, installed
this toilet for me. *I do like it but how can we stop the valve from
constantly turning off and on?? *About every 15 seconds or so the
valve with seep a tablespoon or two of water. *We've checked the depth
of the refill tube and it's and inch below the overflow pipe as
directed.

He took the top of the fill valve off and quickly flushed it with
water from the new supply line thinking there might be some sort of
grit in there. *This was done twice but it still continues to turn off
and one. *What else could be the problem?? *The fill valve is aligned
correctly according the instructions and the pictures in the
installation book. *Does anyone have any suggestions to remedy this
annoying problem??

http://www.americanstandard-us.com/customerservice/



(Sigh) I have a laptop, how do you think I'm making this post? I have
the instructions which has the toll-free number. I was _hoping_
someone here could perhaps offer a suggestion on how to solve this
problem other than directing me to their website.

:-(

On Aug 24, 6:45*pm, wrote:
Yesterday my neighbor, who has a home improvement business, installed
this toilet for me. *I do like it but how can we stop the valve from
constantly turning off and on?? *About every 15 seconds or so the
valve with seep a tablespoon or two of water. *We've checked the depth
of the refill tube and it's and inch below the overflow pipe as
directed.

He took the top of the fill valve off and quickly flushed it with
water from the new supply line thinking there might be some sort of
grit in there. *This was done twice but it still continues to turn off
and one. *What else could be the problem?? *The fill valve is aligned
correctly according the instructions and the pictures in the
installation book. *Does anyone have any suggestions to remedy this
annoying problem??

Cover the flapper valve seat with Saran Wrap, sounds like you
have a small leak. Or just turn off the supply valve and check the
level in the tank in a few hours.

On Aug 24, 7:39*pm, wrote:
On Aug 24, 7:25*pm, Frank wrote:





On 8/24/2010 6:45 PM, wrote:

Yesterday my neighbor, who has a home improvement business, installed
this toilet for me. *I do like it but how can we stop the valve from
constantly turning off and on?? *About every 15 seconds or so the
valve with seep a tablespoon or two of water. *We've checked the depth
of the refill tube and it's and inch below the overflow pipe as
directed.

He took the top of the fill valve off and quickly flushed it with
water from the new supply line thinking there might be some sort of
grit in there. *This was done twice but it still continues to turn off
and one. *What else could be the problem?? *The fill valve is aligned
correctly according the instructions and the pictures in the
installation book. *Does anyone have any suggestions to remedy this
annoying problem??

http://www.americanstandard-us.com/customerservice/

(Sigh) I have a laptop, how do you think I'm making this post? *I have
the instructions which has the toll-free number. *I was _hoping_
someone here could perhaps offer a suggestion on how to solve this
problem other than directing me to their website.

:-(- Hide quoted text -

- Show quoted text -

Buy a new toilet?

On Aug 24, 6:45*pm, wrote:
Yesterday my neighbor, who has a home improvement business, installed
this toilet for me. *I do like it but how can we stop the valve from
constantly turning off and on?? *About every 15 seconds or so the
valve with seep a tablespoon or two of water. *We've checked the depth
of the refill tube and it's and inch below the overflow pipe as
directed.

He took the top of the fill valve off and quickly flushed it with
water from the new supply line thinking there might be some sort of
grit in there. *This was done twice but it still continues to turn off
and one. *What else could be the problem?? *The fill valve is aligned
correctly according the instructions and the pictures in the
installation book. *Does anyone have any suggestions to remedy this
annoying problem??

You have a leak at the flapper. The water is leaking into the bowl.
It can also be leaking around the flapper seat where it seals against
the porcelain tank bottom.

On Aug 25, 7:25*am, ransley wrote:
On Aug 24, 7:39*pm, wrote:





On Aug 24, 7:25*pm, Frank wrote:

On 8/24/2010 6:45 PM, wrote:

Yesterday my neighbor, who has a home improvement business, installed
this toilet for me. *I do like it but how can we stop the valve from
constantly turning off and on?? *About every 15 seconds or so the
valve with seep a tablespoon or two of water. *We've checked the depth
of the refill tube and it's and inch below the overflow pipe as
directed.

He took the top of the fill valve off and quickly flushed it with
water from the new supply line thinking there might be some sort of
grit in there. *This was done twice but it still continues to turn off
and one. *What else could be the problem?? *The fill valve is aligned
correctly according the instructions and the pictures in the
installation book. *Does anyone have any suggestions to remedy this
annoying problem??

http://www.americanstandard-us.com/customerservice/

(Sigh) I have a laptop, how do you think I'm making this post? *I have
the instructions which has the toll-free number. *I was _hoping_
someone here could perhaps offer a suggestion on how to solve this
problem other than directing me to their website.

:-(- Hide quoted text -

- Show quoted text -

Buy a new toilet?


It IS a brand spanking new toilet.

On Aug 24, 9:23*pm, Michael B wrote:
On Aug 24, 6:45*pm, wrote:

Yesterday my neighbor, who has a home improvement business, installed
this toilet for me. *I do like it but how can we stop the valve from
constantly turning off and on?? *About every 15 seconds or so the
valve with seep a tablespoon or two of water. *We've checked the depth
of the refill tube and it's and inch below the overflow pipe as
directed.

He took the top of the fill valve off and quickly flushed it with
water from the new supply line thinking there might be some sort of
grit in there. *This was done twice but it still continues to turn off
and one. *What else could be the problem?? *The fill valve is aligned
correctly according the instructions and the pictures in the
installation book. *Does anyone have any suggestions to remedy this
annoying problem??

Cover the flapper valve seat with Saran Wrap, sounds like you
have a small leak. Or just turn off the supply valve and check the
level in the tank in a few hours.



I've turned off the toilet and yes, the water level is half of what it
should be in a few hours.

On Aug 25, 10:32*am, wrote:
On Aug 24, 9:23*pm, Michael B wrote:



On Aug 24, 6:45*pm, wrote:

Yesterday my neighbor, who has a home improvement business, installed
this toilet for me. *I do like it but how can we stop the valve from
constantly turning off and on?? *About every 15 seconds or so the
valve with seep a tablespoon or two of water. *We've checked the depth
of the refill tube and it's and inch below the overflow pipe as
directed.

He took the top of the fill valve off and quickly flushed it with
water from the new supply line thinking there might be some sort of
grit in there. *This was done twice but it still continues to turn off
and one. *What else could be the problem?? *The fill valve is aligned
correctly according the instructions and the pictures in the
installation book. *Does anyone have any suggestions to remedy this
annoying problem??

Cover the flapper valve seat with Saran Wrap, sounds like you
have a small leak. Or just turn off the supply valve and check the
level in the tank in a few hours.

I've turned off the toilet and yes, the water level is half of what it
should be in a few hours.

Ok, now you know your tank is leaking. It's either the flapper,
flapper seat, tank mounting bolts (too loose), or your tank is cracked
(this can happen if you tighten the mounting bolts too tight). Since
this is a new unit, I'd suspect the mounting bolts or a cracked tank.
Remove the tank, inspect for hairline cracks, and replace the hardware
on the bottom. The time spent messing around is worth more than the
parts; do it all.

On 08/25/10 11:32 am, wrote:

Yesterday my neighbor, who has a home improvement business, installed
this toilet for me. I do like it but how can we stop the valve from
constantly turning off and on?? About every 15 seconds or so the
valve with seep a tablespoon or two of water. We've checked the depth
of the refill tube and it's and inch below the overflow pipe as
directed.

He took the top of the fill valve off and quickly flushed it with
water from the new supply line thinking there might be some sort of
grit in there. This was done twice but it still continues to turn off
and one. What else could be the problem?? The fill valve is aligned
correctly according the instructions and the pictures in the
installation book. Does anyone have any suggestions to remedy this
annoying problem??

Cover the flapper valve seat with Saran Wrap, sounds like you
have a small leak. Or just turn off the supply valve and check the
level in the tank in a few hours.

I've turned off the toilet and yes, the water level is half of what it
should be in a few hours.

People are referring to a "flapper valve," but if the Champion 4 is
anything like our earlier-model Champion there is no flapper valve.

Ours has a cylindrical part (which ISTR that AS calls the "flush tower")
with a rubber ring installed in a groove at the bottom. On ours that
rubber ring tends to get flabby and has sometimes come out of the groove
at one point -- and sometimes has fallen off altogether.

So, if yours is constructed like ours, check that that ring is seated
properly. Also call AS, and they will likely send you a package of rings.

We have found that after leaving flabby rings to dry for a few weeks
they will work again for quite a while. However, I have to say that an
aftermarket ring we got at Menards (and with a 3-year warranty -- but it
cost less than $5 anyway) seems to be lasting much better than the
genuine AS ones. Probably a different rubber mix.

Perce

On 8/25/2010 11:31 AM, wrote:
On Aug 25, 7:25 am, wrote:
On Aug 24, 7:39 pm, wrote:





On Aug 24, 7:25 pm, wrote:

On 8/24/2010 6:45 PM, wrote:

Yesterday my neighbor, who has a home improvement business, installed
this toilet for me. I do like it but how can we stop the valve from
constantly turning off and on?? About every 15 seconds or so the
valve with seep a tablespoon or two of water. We've checked the depth
of the refill tube and it's and inch below the overflow pipe as
directed.

He took the top of the fill valve off and quickly flushed it with
water from the new supply line thinking there might be some sort of
grit in there. This was done twice but it still continues to turn off
and one. What else could be the problem?? The fill valve is aligned
correctly according the instructions and the pictures in the
installation book. Does anyone have any suggestions to remedy this
annoying problem??

http://www.americanstandard-us.com/customerservice/

(Sigh) I have a laptop, how do you think I'm making this post? I have
the instructions which has the toll-free number. I was _hoping_
someone here could perhaps offer a suggestion on how to solve this
problem other than directing me to their website.

:-(- Hide quoted text -

- Show quoted text -

Buy a new toilet?


It IS a brand spanking new toilet.


Then why not contact the manufacturer who is is very likely going to be
the best one to offer advice since they made it and would be in a
position to know if a bad lot was produced or something similar happened
and will be in a position to make it good?

On Wed, 25 Aug 2010 08:32:54 -0700 (PDT),
wrote:

I've turned off the toilet and yes, the water level is half of what it
should be in a few hours.

Lift the flapper and feel around the flapper seat checking for damage
or deformities. Also check that the flapper is installed correctly
and seats properly.

I had a toilet "chatter" in the middle of the night. Removed the tank
lid, wiped the cooties (slim) off the seat and flapper and the
flapper has been seated ever since.

If the tank was broken (cracked) or the tank bolts failed water would
be on the floor.

On Aug 25, 1:13*pm, Oren wrote:
On Wed, 25 Aug 2010 08:32:54 -0700 (PDT),
wrote:

I've turned off the toilet and yes, the water level is half of what it
should be in a few hours.

Lift the flapper and feel around the flapper seat checking for damage
or deformities. *Also check that the flapper is installed correctly
and seats properly.

I had a toilet "chatter" in the middle of the night. *Removed the tank
lid, wiped the cooties (slim) off *the seat and flapper and the
flapper has been seated ever since.

He said that this is a new toilet, so there should be no sludge. It
could be a deformed flapper or seat, though.

If the tank was broken (cracked) or the tank bolts failed water would
be on the floor.

Not necessarily. The bolts are over the back of the bowl and it will
tend to leak down into the bowl, as long as it's slow enough.

If the tank does have a flapper valve, and ii turns out that it is
causing the leak down problem, FluidMaster make a really neat
replacement flapper/seat kit.

Not a lot of money, it includes a stainless steel seat, easily attached
to the old seat with a kind of sticky gasket material that conforms to
and fills any irregularities in the old seat - once pressed into place,
it will last for years.

And ya don't have to take the toilet apart to do the job.

Joe

On Aug 25, 12:55*pm, "Percival P. Cassidy"
wrote:
On 08/25/10 11:32 am, wrote:





Yesterday my neighbor, who has a home improvement business, installed
this toilet for me. *I do like it but how can we stop the valve from
constantly turning off and on?? *About every 15 seconds or so the
valve with seep a tablespoon or two of water. *We've checked the depth
of the refill tube and it's and inch below the overflow pipe as
directed.

He took the top of the fill valve off and quickly flushed it with
water from the new supply line thinking there might be some sort of
grit in there. *This was done twice but it still continues to turn off
and one. *What else could be the problem?? *The fill valve is aligned
correctly according the instructions and the pictures in the
installation book. *Does anyone have any suggestions to remedy this
annoying problem??
Cover the flapper valve seat with Saran Wrap, sounds like you
have a small leak. Or just turn off the supply valve and check the
level in the tank in a few hours.
I've turned off the toilet and yes, the water level is half of what it
should be in a few hours.

People are referring to a "flapper valve," but if the Champion 4 is
anything like our earlier-model Champion there is no flapper valve.

Ours has a cylindrical part (which ISTR that AS calls the "flush tower")
with a rubber ring installed in a groove at the bottom. On ours that
rubber ring tends to get flabby and has sometimes come out of the groove
at one point -- and sometimes has fallen off altogether.

So, if yours is constructed like ours, check that that ring is seated
properly. Also call AS, and they will likely send you a package of rings.

We have found that after leaving flabby rings to dry for a few weeks
they will work again for quite a while. However, I have to say that an
aftermarket ring we got at Menards (and with a 3-year warranty -- but it
cost less than $5 anyway) seems to be lasting much better than the
genuine AS ones. Probably a different rubber mix.

Perce


Yes, that's what we've about determined the problem is. I talked with
a plumbing supply parts guy today and he also said it's the 'flapper'
on the tower. He also said it's extremely difficult to get connected
to a real human at American Standard and when calling to continually
press the O for operator on the phone. Their automated system will
eventually connec to a live person. Thanks to you and Keith for the
helpful answers.

On Aug 25, 1:13*pm, Oren wrote:
On Wed, 25 Aug 2010 08:32:54 -0700 (PDT),
wrote:

I've turned off the toilet and yes, the water level is half of what it
should be in a few hours.

Lift the flapper and feel around the flapper seat checking for damage
or deformities. *Also check that the flapper is installed correctly
and seats properly.

I had a toilet "chatter" in the middle of the night. *Removed the tank
lid, wiped the cooties (slim) off *the seat and flapper and the
flapper has been seated ever since.

If the tank was broken (cracked) or the tank bolts failed water would
be on the floor.


And thank you to you, too! Why is it anything installed never goes
smoothly or works correctly the first time???

On Aug 25, 3:27*pm, (J O E) wrote:
If the tank does have a flapper valve, and ii turns out that it is
causing the leak down problem, FluidMaster make a really neat
replacement flapper/seat kit.

Not a lot of money, it includes a stainless steel seat, easily attached
to the old seat with a kind of sticky gasket material that conforms to
and fills any irregularities in the old seat - once pressed into place,
it will last for years.

And ya don't have to take the toilet apart to do the job.

Joe



Where can I purchase this wonderful replacement flapper??? Stuff like
this is really aggravating on a brand new throne.

On Wed, 25 Aug 2010 17:29:47 -0700 (PDT), wrote:

On Aug 25, 3:27*pm, (J O E) wrote:
If the tank does have a flapper valve, and ii turns out that it is
causing the leak down problem, FluidMaster make a really neat
replacement flapper/seat kit.

Not a lot of money, it includes a stainless steel seat, easily attached
to the old seat with a kind of sticky gasket material that conforms to
and fills any irregularities in the old seat - once pressed into place,
it will last for years.

And ya don't have to take the toilet apart to do the job.

Joe



Where can I purchase this wonderful replacement flapper??? Stuff like
this is really aggravating on a brand new throne.

Pulling the tank off a new throne is easy. After everything corrodes, not so
much.

On Wed, 25 Aug 2010 17:28:04 -0700 (PDT),
wrote:

On Aug 25, 1:13*pm, Oren wrote:
On Wed, 25 Aug 2010 08:32:54 -0700 (PDT),
wrote:

I've turned off the toilet and yes, the water level is half of what it
should be in a few hours.

Lift the flapper and feel around the flapper seat checking for damage
or deformities. *Also check that the flapper is installed correctly
and seats properly.

I had a toilet "chatter" in the middle of the night. *Removed the tank
lid, wiped the cooties (slim) off *the seat and flapper and the
flapper has been seated ever since.

If the tank was broken (cracked) or the tank bolts failed water would
be on the floor.


And thank you to you, too! Why is it anything installed never goes
smoothly or works correctly the first time???

One word: finesse.

Down south we called it holding your mouth right.