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Home Repair (alt.home.repair) For all homeowners and DIYers with many experienced tradesmen. Solve your toughest home fix-it problems. |
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#1
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Another Kudos to Lee Valley
Hiya Folks,
I purchased a number of tenon cutters from Lee Valley back in Nov. 2002. Well for whatever reason, I never had a need for the 2" version until the other night. As it turns out, it had a mfg defect in it which prevented it from cutting smoothly. I shot Lee Valley a note just to let them know and whether there was something I could do to fix it. I got an email today saying they're sending me a new one. Great customer service! Cheers, cc |
#2
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Another Kudos to Lee Valley
On Jan 14, 8:22*pm, "Cubby" wrote:
Hiya Folks, I purchased a number of tenon cutters from Lee Valley back in Nov. 2002. Well for whatever reason, I never had a need for the 2" version until the other night. * As it turns out, it had a mfg defect in it which prevented it from cutting smoothly. * I shot Lee Valley a note just to let them know and whether there was something I could do to fix it. * I got an email today saying they're sending me a new one. * Great customer service! Cheers, Great company to buy from. Stories like this are the norm, rather than the exception, for Lee Valley. |
#3
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Another Kudos to Lee Valley
I purchased a number of tenon cutters from Lee Valley back in Nov. 2002.
Well for whatever reason, I never had a need for the 2" version until the other night. As it turns out, it had a mfg defect in it which prevented it from cutting smoothly. I shot Lee Valley a note just to let them know and whether there was something I could do to fix it. I got an email today saying they're sending me a new one. Great customer service! I recently needed to cancel a portion of an order. I called, but they were closed. They said to leave a message, which I did. Lo, and behold, the item in my order was correctly cancelled. I am not accustomed to having messages actually listened to by a human. I agree. It doesn't get much better. |
#4
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Another Kudos to Lee Valley
On Tue, 15 Jan 2008 20:58:41 -0500, "Buck Turgidson"
wrote: I recently needed to cancel a portion of an order. I called, but they were closed. They said to leave a message, which I did. Lo, and behold, the item in my order was correctly cancelled. I am not accustomed to having messages actually listened to by a human. I agree. It doesn't get much better. Well, your experience with Lee Valley is the complete opposite of mine with Kitchen Universe, which I strongly recommend that no one buy anything from. I mistakenly ordered the wrong knife, and 10 minutes after I got an order confirmation from them, when I realized the item was wrong, I emailed them to cancel the order. Did they respond? No. Nor did they answer the phone, where I left two messages. They went right ahead and shipped this knife with the comforting message "once the order has shipped, it cannot be canceled." I was furious and am now battling this out through the credit card company (I sent back the package unopened). |
#5
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Another Kudos to Lee Valley
"Buck Turgidson" wrote in message
news I purchased a number of tenon cutters from Lee Valley back in Nov. 2002. I recieved a gift of a small set of their in-house screwdrivers, magnetic tips and polished wood handles. My only complaint is that they are so darned good looking, I rarely will use them for any practical purpose. |
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