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Metalworking (rec.crafts.metalworking) Discuss various aspects of working with metal, such as machining, welding, metal joining, screwing, casting, hardening/tempering, blacksmithing/forging, spinning and hammer work, sheet metal work. |
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Kudos to Jet Tools
We had a customer bring in a very late model Jet drill press with an
accidentally broken head casting (he tipped it over.) WMH Tool Group (Jet) sent out a new casting but we found it wouldn't fit. There had been a change in the casting recently and the parts did not interchange. The Chinese manufacturer of the drill press denies any casting change so Jet had an elegant solution. They refunded the modest amount paid for the replacement casting, telling me to discard it, and are sending my customer a completely new drill press. It does pay to do business with a quality importer. Leigh@MarMachine |
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wrote in message
ups.com... They refunded the modest amount paid for the replacement casting, telling me to discard it, and are sending my customer a completely new drill press. It does pay to do business with a quality importer. Yes it does. (Yet some people still think that Jet charges more just for their name plate and a nicer paint job.) We had a customer bring in a very late model Jet drill press with an accidentally broken head casting (he tipped it over.) I hope he's learned to bolt the base down to the floor from now on. I've seen a lot of top-heavy machines free-standing on the floor. Always makes me cringe, particularly large bench grinders/buffers mounted on the top of un-secured pipe stands. Accidents waiting to happen. |
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In article , DeepDiver
wrote: wrote in message ups.com... They refunded the modest amount paid for the replacement casting, telling me to discard it, and are sending my customer a completely new drill press. It does pay to do business with a quality importer. Yes it does. (Yet some people still think that Jet charges more just for their name plate and a nicer paint job.) They also write the manuals in the USA, so they are actually usable. We had a customer bring in a very late model Jet drill press with an accidentally broken head casting (he tipped it over.) I hope he's learned to bolt the base down to the floor from now on. I've seen a lot of top-heavy machines free-standing on the floor. Always makes me cringe, particularly large bench grinders/buffers mounted on the top of un-secured pipe stands. Accidents waiting to happen. |
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Nice report, Leigh! It makes me take a fonder look at my 20" Jet drill
press. Ooooppps! Also reminds me that I haven't yet bolted it down since moving it. Bob Swinney "Gunner" wrote in message ... On 20 Apr 2005 20:54:45 -0700, wrote: We had a customer bring in a very late model Jet drill press with an accidentally broken head casting (he tipped it over.) WMH Tool Group (Jet) sent out a new casting but we found it wouldn't fit. There had been a change in the casting recently and the parts did not interchange. The Chinese manufacturer of the drill press denies any casting change so Jet had an elegant solution. They refunded the modest amount paid for the replacement casting, telling me to discard it, and are sending my customer a completely new drill press. It does pay to do business with a quality importer. Leigh@MarMachine Way cooll! Gunner Rule #35 "That which does not kill you, has made a huge tactical error" |
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We had a customer bring in a very late model Jet drill press with an
accidentally broken head casting (he tipped it over.) WMH Tool Group (Jet) sent out a new casting but we found it wouldn't fit. There had been a change in the casting recently and the parts did not interchange. The Chinese manufacturer of the drill press denies any casting change so Jet had an elegant solution. They refunded the modest amount paid for the replacement casting, telling me to discard it, and are sending my customer a completely new drill press. It does pay to do business with a quality importer. Leigh@MarMachine Exactly the reason I shoot people to Jet and Delta over some of the other importers when they can't afford or don't want Clausing, Ellis, etc. -- Regards, Joe Agro, Jr. (800) 871-5022 http://www.AutoDrill.com http://www.Multi-Drill.com V8013 |
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