While cleaning up on Thanksgiving day, we noticed the ugly crack, going thru
the right burners, front to back. Was browning gravy and heard a "snap".

The unit has a parts only warranty for 4 yrs after the 1 yr all-inclusive
P&L time. GE is coming out this week, and charges $70 just to come out and
look at it. I figure that the guy will look at it, say "uh-huh, you need a
new cooktop" ...duh, and order one, only to come out again to install it for
another $70+.

Anyone have any experience with GE service? Can I insist that they bring one
with them and install it on the spot? I had an interesting discussion with
the GE service people (in the Phillipines somewhere) who said it had only a
one year warranty. The manual says otherwise. The part costs $494.00US. -
HELP!
--
-bye,
Rick

Rick wrote:
While cleaning up on Thanksgiving day, we noticed the ugly crack, going thru
the right burners, front to back. Was browning gravy and heard a "snap".

The unit has a parts only warranty for 4 yrs after the 1 yr all-inclusive
P&L time. GE is coming out this week, and charges $70 just to come out and
look at it. I figure that the guy will look at it, say "uh-huh, you need a
new cooktop" ...duh, and order one, only to come out again to install it for
another $70+.

Anyone have any experience with GE service? Can I insist that they bring one
with them and install it on the spot? I had an interesting discussion with
the GE service people (in the Phillipines somewhere) who said it had only a
one year warranty. The manual says otherwise. The part costs $494.00US. -
HELP!

Who did you buy the unit from? Maybe they can help you.

Rick wrote:
While cleaning up on Thanksgiving day, we noticed the ugly crack, going thru
the right burners, front to back. Was browning gravy and heard a "snap".

The unit has a parts only warranty for 4 yrs after the 1 yr all-inclusive
P&L time. GE is coming out this week, and charges $70 just to come out and
look at it. I figure that the guy will look at it, say "uh-huh, you need a
new cooktop" ...duh, and order one, only to come out again to install it for
another $70+.

Anyone have any experience with GE service? Can I insist that they bring one
with them and install it on the spot? I had an interesting discussion with
the GE service people (in the Phillipines somewhere) who said it had only a
one year warranty. The manual says otherwise. The part costs $494.00US. -
HELP!
--
-bye,
Rick

Check your warrenty before the service call. Many of the GE ceramic
tops now show a i year parts and labor .

The service tech should have all the parts with him.

wrote in message
ups.com...

Rick wrote:
While cleaning up on Thanksgiving day, we noticed the ugly crack, going
thru
the right burners, front to back. Was browning gravy and heard a "snap".

The unit has a parts only warranty for 4 yrs after the 1 yr all-inclusive
P&L time. GE is coming out this week, and charges $70 just to come out and
look at it. I figure that the guy will look at it, say "uh-huh, you need a
new cooktop" ...duh, and order one, only to come out again to install it
for
another $70+.

Anyone have any experience with GE service? Can I insist that they bring
one
with them and install it on the spot? I had an interesting discussion with
the GE service people (in the Phillipines somewhere) who said it had only
a
one year warranty. The manual says otherwise. The part costs $494.00US. -
HELP!
--
-bye,
Rick

Check your warrenty before the service call. Many of the GE ceramic
tops now show a i year parts and labor .

The service tech should have all the parts with him.

The owners manual, in the back, says 1 yr from date of purchase covers parts
and labor, 5 yrs covers replacement cooktop cracked due to thermal shock,
discolor or pattern wear, and the radiant surface unit. I sent in the card,
too.
I found an exploded parts diagram, and it seems that there is nothing
complicated about installing this glass cover.
-bye,
Rick

The service tech should have all the parts with him.

The owners manual, in the back, says 1 yr from date of purchase covers parts
and labor, 5 yrs covers replacement cooktop cracked due to thermal shock,
discolor or pattern wear, and the radiant surface unit. I sent in the card,
too.
I found an exploded parts diagram, and it seems that there is nothing
complicated about installing this glass cover.
-bye,
Rick

Since you are sure what is needed you may as well buy the part. Then
if you can't install it yourself or dont' wan't to then call someone.

Lawrence wrote:
The service tech should have all the parts with him.

The owners manual, in the back, says 1 yr from date of purchase covers parts
and labor, 5 yrs covers replacement cooktop cracked due to thermal shock,
discolor or pattern wear, and the radiant surface unit. I sent in the card,
too.
I found an exploded parts diagram, and it seems that there is nothing
complicated about installing this glass cover.
-bye,
Rick

Since you are sure what is needed you may as well buy the part. Then
if you can't install it yourself or dont' wan't to then call someone.


In my experience, unless this is covered by warranty, you might as well
get a new stove. I would do my best to establish upfront that it is
covered by warranty before incurring a service call charge. And if you
live in a state where you can record phone conversations without having
to tell the other party, I'd record the phone call too, so you can
prove what was said.

A friend of mine bought a stove like this for about $350. It was less
than 6 mths old when a renter dropped something on it, cracking the
ceramic top. I looked up the cost of the replacement part and it was
over $300. The ceramic part came as part of the whole top assembly,
including metal frame. I'd go online and see what the replacement
costs for your stove.

wrote in message
ps.com...

Lawrence wrote:
The service tech should have all the parts with him.

The owners manual, in the back, says 1 yr from date of purchase covers
parts
and labor, 5 yrs covers replacement cooktop cracked due to thermal
shock,
discolor or pattern wear, and the radiant surface unit. I sent in the
card,
too.
I found an exploded parts diagram, and it seems that there is nothing
complicated about installing this glass cover.
-bye,
Rick

Since you are sure what is needed you may as well buy the part. Then
if you can't install it yourself or dont' wan't to then call someone.


In my experience, unless this is covered by warranty, you might as well
get a new stove. I would do my best to establish upfront that it is
covered by warranty before incurring a service call charge. And if you
live in a state where you can record phone conversations without having
to tell the other party, I'd record the phone call too, so you can
prove what was said.

A friend of mine bought a stove like this for about $350. It was less
than 6 mths old when a renter dropped something on it, cracking the
ceramic top. I looked up the cost of the replacement part and it was
over $300. The ceramic part came as part of the whole top assembly,
including metal frame. I'd go online and see what the replacement
costs for your stove.


The part ($494 from GE) is supposedly covered under the 2-5 year warranty,
but not the labor. Probably needs a service call to determine if I dropped
something (not) or it suffered thermal shock (browning gravy on high) The
owners manual indicated a thermal switch that is supposed to prevent damage
from overheating and no warning about using high heat.
--
-bye,
Rick

Rick,
My experience with GE for a unit under "Parts" warranty is that they
charge you only for the "Come and Look" only. The followup visit to
install the part was on them.

Rick wrote:
While cleaning up on Thanksgiving day, we noticed the ugly crack, going thru
the right burners, front to back. Was browning gravy and heard a "snap".

The unit has a parts only warranty for 4 yrs after the 1 yr all-inclusive
P&L time. GE is coming out this week, and charges $70 just to come out and
look at it. I figure that the guy will look at it, say "uh-huh, you need a
new cooktop" ...duh, and order one, only to come out again to install it for
another $70+.

Anyone have any experience with GE service? Can I insist that they bring one
with them and install it on the spot? I had an interesting discussion with
the GE service people (in the Phillipines somewhere) who said it had only a
one year warranty. The manual says otherwise. The part costs $494.00US. -
HELP!
--
-bye,
Rick

Thanks. They are coming out Thursday.
---bye,
Rick
"JGolan" wrote in message
oups.com...
Rick,
My experience with GE for a unit under "Parts" warranty is that they
charge you only for the "Come and Look" only. The followup visit to
install the part was on them.

Rick wrote:
While cleaning up on Thanksgiving day, we noticed the ugly crack, going
thru
the right burners, front to back. Was browning gravy and heard a "snap".

The unit has a parts only warranty for 4 yrs after the 1 yr all-inclusive
P&L time. GE is coming out this week, and charges $70 just to come out and
look at it. I figure that the guy will look at it, say "uh-huh, you need a
new cooktop" ...duh, and order one, only to come out again to install it
for
another $70+.

Anyone have any experience with GE service? Can I insist that they bring
one
with them and install it on the spot? I had an interesting discussion with
the GE service people (in the Phillipines somewhere) who said it had only
a
one year warranty. The manual says otherwise. The part costs $494.00US. -
HELP!
--
-bye,
Rick

Well GE service didnt show up last Thursday as promised. My wife called to
confirm around mid morning, and they said that the service guy rescheduled
for the next wednesday because he didnt have the ceramic cooktop part on
hand. Well, duh, no one called us to reschedule, and we cannot be home that
day. The service girl said "That happens once in a while."
Morale of the story, always confirm service appointments the day before, to
avoid wasting a day off in vain.
--
-bye,
Rick

"Rick" wrote in message
. ..
Thanks. They are coming out Thursday.
---bye,
Rick
"JGolan" wrote in message
oups.com...
Rick,
My experience with GE for a unit under "Parts" warranty is that they
charge you only for the "Come and Look" only. The followup visit to
install the part was on them.

Rick wrote:
While cleaning up on Thanksgiving day, we noticed the ugly crack, going
thru
the right burners, front to back. Was browning gravy and heard a "snap".

The unit has a parts only warranty for 4 yrs after the 1 yr all-inclusive
P&L time. GE is coming out this week, and charges $70 just to come out and
look at it. I figure that the guy will look at it, say "uh-huh, you need a
new cooktop" ...duh, and order one, only to come out again to install it
for
another $70+.

Anyone have any experience with GE service? Can I insist that they bring
one
with them and install it on the spot? I had an interesting discussion with
the GE service people (in the Phillipines somewhere) who said it had only
a
one year warranty. The manual says otherwise. The part costs $494.00US. -
HELP!
--
-bye,
Rick