Rick,
My experience with GE for a unit under "Parts" warranty is that they
charge you only for the "Come and Look" only. The followup visit to
install the part was on them.

Rick wrote:
While cleaning up on Thanksgiving day, we noticed the ugly crack, going thru
the right burners, front to back. Was browning gravy and heard a "snap".

The unit has a parts only warranty for 4 yrs after the 1 yr all-inclusive
P&L time. GE is coming out this week, and charges $70 just to come out and
look at it. I figure that the guy will look at it, say "uh-huh, you need a
new cooktop" ...duh, and order one, only to come out again to install it for
another $70+.

Anyone have any experience with GE service? Can I insist that they bring one
with them and install it on the spot? I had an interesting discussion with
the GE service people (in the Phillipines somewhere) who said it had only a
one year warranty. The manual says otherwise. The part costs $494.00US. -
HELP!
--
-bye,
Rick