Jet is owned by the WMH Tool Group as is Powermatic, Wilton, and Performax.
I find it interesting that you've had a good experience with their customer
service. I bought a Powermatic 23 shaper (new) a few years ago (definitely
less than 7) and had the very unfortunate experience of being told when I
tried to buy the router collet adapters for it that they weren't available
(thought federal law required parts availability for seven years after
discontinuance of a product...this damn thing was a NEW model when I bought
it). The only good thing I have to say about Powermatic customer service is
that they DID tell me the machine was made by Rexon and MAYBE I could find
some other importer who had the collet adapters. Based on MY experience, I
know four brands that I'll never buy again. (To date, I've had very good
luck with my Delta machines with none of them, drill press, table saw, and
band saw needing any service or parts and I've always been able to easily
acquire any accessory I've wanted, usually locally.)

"TAP" wrote in message
...
SNIP
Here is how Jet would have handled the problem, Throw that bender in the
trash and we will send you another. It actually happened, I purchased a
new
17" drill press, the best I could get the chuck aligned was .013, called
Jet
the lady said no problem and a new one would be sent to me that day, and
apoligized for the inconvenience.

Todd Pierce

Hi George,
Rexon is one of the suppliers to this company. A call to them may be of some
help. Cheers, JG

http://www.busybeetools.com/

George wrote:

Jet is owned by the WMH Tool Group as is Powermatic, Wilton, and Performax.
I find it interesting that you've had a good experience with their customer
service. I bought a Powermatic 23 shaper (new) a few years ago (definitely
less than 7) and had the very unfortunate experience of being told when I
tried to buy the router collet adapters for it that they weren't available
(thought federal law required parts availability for seven years after
discontinuance of a product...this damn thing was a NEW model when I bought
it). The only good thing I have to say about Powermatic customer service is
that they DID tell me the machine was made by Rexon and MAYBE I could find
some other importer who had the collet adapters. Based on MY experience, I
know four brands that I'll never buy again. (To date, I've had very good
luck with my Delta machines with none of them, drill press, table saw, and
band saw needing any service or parts and I've always been able to easily
acquire any accessory I've wanted, usually locally.)

"TAP" wrote in message
...
SNIP
Here is how Jet would have handled the problem, Throw that bender in the
trash and we will send you another. It actually happened, I purchased a
new
17" drill press, the best I could get the chuck aligned was .013, called
Jet
the lady said no problem and a new one would be sent to me that day, and
apoligized for the inconvenience.

Todd Pierce

I now buy all my tools by credit card. That way, I can withold payment if there
is a problem.

Here is what I've found:

Grizzly was very nice.
MiniMax superlative.
Felder willprobably never need any customer service, but they sure know
what they are doing
Delta was terrible with their DJ-15. The tables would not align, they
wouldn't send anyone, they wouldn't help me do it myself, haorrible. So I
never bought Delta again.

It is a shame that these machines don't come perfect out of the box, but we are
all human. Felder did send their's perfectly, and you pay for that level of
perfection of course. The rest, well we all screw up, like our woodworking.
It's how we fix our mistakes that shows what we are about. If we actually
improve what we screwed up, we've done better. MiniMax did that; Grizzly did
that with me (on a smaller scale though). Delta basically told me to ****
myself. So no Delta for me.

And that's about the only way you can get justice from some companies,
but it still doesn't matter to them.

snip
Delta basically told me to ****
myself. So no Delta for me.