Jet is owned by the WMH Tool Group as is Powermatic, Wilton, and Performax.
I find it interesting that you've had a good experience with their customer
service. I bought a Powermatic 23 shaper (new) a few years ago (definitely
less than 7) and had the very unfortunate experience of being told when I
tried to buy the router collet adapters for it that they weren't available
(thought federal law required parts availability for seven years after
discontinuance of a product...this damn thing was a NEW model when I bought
it). The only good thing I have to say about Powermatic customer service is
that they DID tell me the machine was made by Rexon and MAYBE I could find
some other importer who had the collet adapters. Based on MY experience, I
know four brands that I'll never buy again. (To date, I've had very good
luck with my Delta machines with none of them, drill press, table saw, and
band saw needing any service or parts and I've always been able to easily
acquire any accessory I've wanted, usually locally.)

"TAP" wrote in message
...
SNIP
Here is how Jet would have handled the problem, Throw that bender in the
trash and we will send you another. It actually happened, I purchased a
new
17" drill press, the best I could get the chuck aligned was .013, called
Jet
the lady said no problem and a new one would be sent to me that day, and
apoligized for the inconvenience.

Todd Pierce