I was going to post to say that I received an order today from Screfix
and everything was correct for once! However just as I was about to
throw out the box something dropped out.

They sent me two of one of the lines I ordered. One was in it's packing
and everything, the other was just loose in the box. Still they haven't
charged me for it, so that'll make up for the bits they got wrong last
time.

What is going on at Screwfix? Last month I ordered:-
5 packs of 1.5mm cable clips
5 packs of 2.5mm,
10 compression joints,

what they actually sent me was

10 packs of 2.5mm cable clips
10 Guuter end stops.

And the've sent me two =A310 vouchers in the last 2 weeks, without
prompting, too.

kmillar wrote:
I was going to post to say that I received an order today from Screfix
and everything was correct for once! However just as I was about to
throw out the box something dropped out.

They sent me two of one of the lines I ordered. One was in it's
packing and everything, the other was just loose in the box. Still
they haven't charged me for it, so that'll make up for the bits they
got wrong last time.

What is going on at Screwfix? Last month I ordered:-
5 packs of 1.5mm cable clips
5 packs of 2.5mm,
10 compression joints,

what they actually sent me was

10 packs of 2.5mm cable clips
10 Guuter end stops.

And the've sent me two £10 vouchers in the last 2 weeks, without
prompting, too.

So far, I've made about 6-10 orders from Screwfix and each one has been
correct (although must admit, the last one which was a week ago was
delivered in 2 boxes, and the 2nd one came 1 day later - I believe due to
courier as the 1st box did say box 1 of 2 but they only delivered 1).

I do get confused sometimes with their order quantity. Things in packs of
10 - do you order 1 (ie. 1 pack) or do you order 10 (10 items?). I got
caught out this time as I needed some panel pins which came in 0.5kg packs.
So I ordered 1 pack and got 2x 0.5kg (ie. 1kg). Fair enough - that's what I
ordered when I look back at it. It just seems strange ordering 0.5 of
something!

David

Screwfix are generally very good and I have ordered quite a lot from
them. They once supplied a faulty consumer unit and replaced it with
another faulty consumer unit, but apart from that, I have not had any
problems.

My orders are usually small and my only complaint is the amount of
packaging they use. After every delivery, there is masses of cardboard
and 3 or 4 of those annoying bags of air to throw away!

Yes, they tend to over-do the packaging for sure.
What we need is a cardboard-box fired boiler ;-)

-K

Yes, they tend to over-do the packaging for sure.
What we need is a cardboard-box fired boiler ;-)

For heaven's sake don't complain about their packaging! - it was so poor on
one of the last orders I placed that 9 of the 25 double sockets I had
delivered were smashed along with two electric tile cutters and a shower.
Don't give them any ideas that they need *less* packaging!!! :-)

Andy

Pecanfan wrote:
Yes, they tend to over-do the packaging for sure.
What we need is a cardboard-box fired boiler ;-)

For heaven's sake don't complain about their packaging! - it was so poor on
one of the last orders I placed that 9 of the 25 double sockets I had
delivered were smashed along with two electric tile cutters and a shower.
Don't give them any ideas that they need *less* packaging!!! :-)

It isn't more or less packaging they need, it's better packing - not
the same thing at all. To get stuff delivered undamaged it has to be
packed *tight* in the box, that's what the airbags are supposed to help
with but with small heavy items it doesn't always work.

--
Chris Green

For heaven's sake don't complain about their packaging! - it was so poor
on
one of the last orders I placed that 9 of the 25 double sockets I had
delivered were smashed along with two electric tile cutters and a
shower.
Don't give them any ideas that they need *less* packaging!!! :-)

It isn't more or less packaging they need, it's better packing - not
the same thing at all. To get stuff delivered undamaged it has to be
packed *tight* in the box, that's what the airbags are supposed to help
with but with small heavy items it doesn't always work.

My sockets came with no packaging whatsoever - they were just loose in a big
box - rattling around with various copper plumbing fittings and other socket
breaking items. Apparently everything's packed by machine now, that was
their excuse anyway. If I was them, I'd buy a new machine. :-)

OR... Mr. Screwfix should wait until Kingfisher (B&Q) run it into the ground
then come along, buy it back for pennies and run things properly again.
There. I've said it.

In fact, I'm sure if Screwfix and Wickes had joined forces things would have
been better all 'round...

Andy

Pecanfan wrote:
OR... Mr. Screwfix should wait until Kingfisher (B&Q) run it into the
ground
then come along, buy it back for pennies and run things properly
again.
There. I've said it.

I think he's busy:

http://www.toolstation.com/

Although I'm not so sure he's running it properly, given the continued
appalling stock levels at the Bristol trade counter... Thank God for
the nearby Screwfix outlet which, touch wood, has yet to fail me
stock-wise.

Mathew

Must admit think I've been unlucky (Or lucky) Placed a number of orders
smallest being about £100 largest being £1500 the 1500 order was a nightmare
it took over 2 weeks to sort the order out finally. However they did sned me
£50 goodwill gesture and with all the confusion ended up getting double on
alot of items worked out about £200-300

Other orders been ok then last one again was in 3 boxes only 2 turned up (OK
was the couriers fault) but the confusion ended up in them sneding me the
whole order out again... thei time felt guilty so sent it back.

Retunrs have been good with them, they usually credited me the money before
even recieving the good (May be cos of the amout that has been spent
previously)

Anyway for cost and service there not bad, just dont plan work around the
delivery.
D

Anyway for cost and service there not bad, just dont plan work around the
delivery.
D

Have to agree - customer service wise Screwfix have been absolutely spot
on - a bit too blasé at times "What, your whole £2000 order is wrong? No
problem sir, we've re-shipped it and you'll receive it all again tomorrow,
and here's some gift vouchers and a free cake. Would you like us to pay
your disposal charges for the broken stuff?" etc etc.

It's just relying on them that's become increasingly difficult - fine if you
can plan in advance for delivery problems etc. but often that's just not
possible. I'm going to continue to use them for anything that's not too
breakable - anything else I'm going back to paying over the odds at local
stores and trade outlets. :-(

The sad thing is, 99% of the time it's the couriers to blame.

Andy

Mathew J. Newton wrote:
Pecanfan wrote:

OR... Mr. Screwfix should wait until Kingfisher (B&Q) run it into
the ground then come along, buy it back for pennies and run things
properly again. There. I've said it.


I think he's busy:

http://www.toolstation.com/

Although I'm not so sure he's running it properly, given the
continued appalling stock levels at the Bristol trade counter...
Thank God for the nearby Screwfix outlet which, touch wood, has yet
to fail me stock-wise.

Mm. Had my first Toolstation crisis last week, which was a bummer.
They've performed faultlessly for me so far, and now that their stock
list is getting pretty good, I'm putting more and more business their
way at the expense of Screwfix. I ordered Monday evening with Express
delivery (ie next day service) for items for a job I hoped to do on
Wednesday or maybe Thursday at a pinch. Thursday morning I phoned them
to enquire after the non-appearance of the order, only to find it hadn't
even been dispatched as they were still waiting for one of the 12 or so
items. No advance warning of this by phone or email, no nothing. And
no vouchers forthcoming either, to add insult to injury!

David

In message , Pecanfan
writes
Yes, they tend to over-do the packaging for sure.
What we need is a cardboard-box fired boiler ;-)

For heaven's sake don't complain about their packaging! - it was so poor on
one of the last orders I placed that 9 of the 25 double sockets I had
delivered were smashed along with two electric tile cutters and a shower.
Don't give them any ideas that they need *less* packaging!!! :-)

Andy


Indeed. They need to learn how to pack properly. Lobbing a diverse
collection of bits in the bottom of big box and adding a few airbags
isn't always enough! They should take lessons in packing from the like
of Farnell. Putting more fragile items in bubble bags first goes a long
way to preventing transport damage.
My cunning plan the other day was induction training for new S/F packing
staff. Put _them_ in a cardboard box and send them to the far reaches of
Scotland. They might learn a thing or two about life in the back a
couriers van!



--
steve

"kmillar" wrote in message
oups.com...
....

And the've sent me two £10 vouchers in the last 2 weeks, without
prompting, too.

So how do you guys actually manage to get vouchers? I received a pillar
drill last week that was broken on delivery (the saftey interlock had
snapped off). I spoke to them Monday afternoon to be told that a
replacement would arrive next day. Unsurprisingly it didn't arrive, as
promised, as it was actually despatched on Tuesday. When I phoned to
complain and broached the subject of a voucher I was told there was no
chance. I totted up my Screwfix orders to find that out of 15 orders I had
had 8 returns (*).

I no longer use Screwfix if Toolstation have it as the latter is usually
cheaper and free delivery to boot.

Cheers

Mark

(*) Admittedly 2 of those was the £6 Kinzo grinder being replaced twice....

Mark Spice wrote:
"kmillar" wrote in message
oups.com...

And the've sent me two £10 vouchers in the last 2 weeks, without
prompting, too.

So how do you guys actually manage to get vouchers?

Hear, hear! How? No matter what they've done to me, I've never
received any vouchers. Is it just about volume of orders, like a
4-figure some every month or somwthing?

(*) Admittedly 2 of those was the £6 Kinzo grinder being replaced twice....

They seem to have finally exhausted their supplies of those; last time
they replaced mine it had gone down to about 4.50 quid, and now it's
flagged 'unavailable' in my order history!

David