I tried to withdraw some money from a cash point on Saturday and again on
Sunday. I assumed that the cash machine was empty when I failed to get any
money. I tried again today and "Unauthorised access" was displayed on the
screen. I then phoned the bank and just before my mobile phone battery died
I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call them
back until the morning.

TIA

Adam

"ARWadsworth" wrote in message
om...
I tried to withdraw some money from a cash point on Saturday and again on
Sunday. I assumed that the cash machine was empty when I failed to get any
money. I tried again today and "Unauthorised access" was displayed on the
screen. I then phoned the bank and just before my mobile phone battery died
I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call them
back until the morning.


Suspicious incident detected?

--
To help compile the Open Street Map, or if you just want to use copyright
free maps of the UK, or anywhere else in the world, visit
http://www.OpenStreetMap.org

"ARWadsworth" wrote in message
om...
I tried to withdraw some money from a cash point on Saturday and again on
Sunday. I assumed that the cash machine was empty when I failed to get any
money. I tried again today and "Unauthorised access" was displayed on the
screen. I then phoned the bank and just before my mobile phone battery died
I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call them
back until the morning.

TIA

Adam

If it's not Sid of gas privatisation fame many years ago, I would suggest
that you contact your bank with some urgency.
Francis.

Harry Stottle wrote:
"ARWadsworth" wrote in message
om...
I tried to withdraw some money from a cash point on Saturday and again
on Sunday. I assumed that the cash machine was empty when I failed to
get any money. I tried again today and "Unauthorised access" was
displayed on the screen. I then phoned the bank and just before my
mobile phone battery died I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call
them back until the morning.


Suspicious incident detected?


Yup. Its something like that.

Same thing happened to me when I decided to clear a bunch of BT bills
and so on online using my card. After two, it froze the account. I
phoned up and they reset something, and I had to go into my own banks
ATM'sd and reset the PIN to the same as it was.

They said that the commonest use of cards that are skimmed is to do
online purchases. I said that was a bit stupid if someone paid their own
traceable BT bill with someone's nicked credit card..

"The Natural Philosopher" wrote in message
...
Harry Stottle wrote:
"ARWadsworth" wrote in message
om...
I tried to withdraw some money from a cash point on Saturday and again
on Sunday. I assumed that the cash machine was empty when I failed to
get any money. I tried again today and "Unauthorised access" was
displayed on the screen. I then phoned the bank and just before my
mobile phone battery died I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call
them back until the morning.


Suspicious incident detected?


Yup. Its something like that.

Same thing happened to me when I decided to clear a bunch of BT bills and
so on online using my card. After two, it froze the account. I phoned up
and they reset something, and I had to go into my own banks ATM'sd and
reset the PIN to the same as it was.

They said that the commonest use of cards that are skimmed is to do online
purchases. I said that was a bit stupid if someone paid their own
traceable BT bill with someone's nicked credit card..

A load of easily traceable stuff was paid for by whoever nicked my card
details a while back. I got the impression that the bank wouldn't be
following things up at all.

"ARWadsworth" wrote in message
om...
I tried to withdraw some money from a cash point on Saturday and again on
Sunday. I assumed that the cash machine was empty when I failed to get any
money. I tried again today and "Unauthorised access" was displayed on the
screen. I then phoned the bank and just before my mobile phone battery died
I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call them
back until the morning.

TIA

Adam



Sounds like the card has been stopped due to suspicious activity.

I'd put considerably more effort into phoning them:
they will have a 24-hour card centre number for such things.

--
Ron

In article ,
"Doki" writes:
A load of easily traceable stuff was paid for by whoever nicked my card
details a while back. I got the impression that the bank wouldn't be
following things up at all.

It's simply not worth the bank's time to do so in most cases. Even
if they nail the culprit, they rarely recover the money, never mind
their costs in doing so.

There's a better return on their investment by spending the money on
anti-fraud measures. Whilst you might like to see some retribution
against the culprit, there's no business sense in doing so, and that's
all the bank is interested in. The Police used to be interested in the
punishment side of the crime, but they are no longer involved (you
can't report such crimes to the police anymore -- only the bank can).

--
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]

On Jul 22, 9:21*am, "Ron Lowe" ronATlowe-famlyDOTmeDOTukSPURIOUS
wrote:
"ARWadsworth" wrote in message

om...

I tried to withdraw some money from a cash point on Saturday and again on
Sunday. I assumed that the cash machine was empty when I failed to get any
money. I tried again today and *"Unauthorised access" was displayed on the
screen. I then phoned the bank and just before my mobile phone battery died
I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call them
back until the morning.

TIA

Adam

Sounds like the card has been stopped due to suspicious activity.

I'd put considerably more effort into phoning them:
they will have a 24-hour card centre number for such things.

Why? The card's been blocked, it can wait.

MBQ

On Jul 22, 12:29*am, The Natural Philosopher
wrote:
Harry Stottle wrote:
"ARWadsworth" wrote in message
. com...
I tried to withdraw some money from a cash point on Saturday and again
on Sunday. I assumed that the cash machine was empty when I failed to
get any money. I tried again today and *"Unauthorised access" was
displayed on the screen. I then phoned the bank and just before my
mobile phone battery died I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call
them back until the morning.

Suspicious incident detected?

Yup. Its something like that.

Same thing happened to me when I decided to clear a bunch of BT bills
and so on online using my card. After two, it froze the account. I
phoned up and they reset something, and I had to go into my own banks
ATM'sd and reset the PIN to the same as it was.

They said that the commonest use of cards that are skimmed is to do
online purchases. I said that was a bit stupid if someone paid their own
traceable BT bill with someone's nicked credit card..

It's an automated system with no intelligence applied. My card was
stopped when I made a purchase approaching £1000 from an on-line
supplier who I've used many times in the past but usually for smaller
amounts. I tried to explain to the card provider that I used that
supplier regularly, and there was nothing suspicious, but even the
anti-fraud team are pre-programmed droids who can only read from the
script.

MBQ

Doki wrote:

"The Natural Philosopher" wrote in message
...
Harry Stottle wrote:
"ARWadsworth" wrote in message
om...
I tried to withdraw some money from a cash point on Saturday and
again on Sunday. I assumed that the cash machine was empty when I
failed to get any money. I tried again today and "Unauthorised
access" was displayed on the screen. I then phoned the bank and just
before my mobile phone battery died I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call
them back until the morning.


Suspicious incident detected?


Yup. Its something like that.

Same thing happened to me when I decided to clear a bunch of BT bills
and so on online using my card. After two, it froze the account. I
phoned up and they reset something, and I had to go into my own banks
ATM'sd and reset the PIN to the same as it was.

They said that the commonest use of cards that are skimmed is to do
online purchases. I said that was a bit stupid if someone paid their
own traceable BT bill with someone's nicked credit card..

A load of easily traceable stuff was paid for by whoever nicked my card
details a while back. I got the impression that the bank wouldn't be
following things up at all.
The police will though.

In article ,
The Natural Philosopher wrote:
A load of easily traceable stuff was paid for by whoever nicked my
card details a while back. I got the impression that the bank
wouldn't be following things up at all.

The police will though.

I'm willing to bet in most cases they won't. Hence the reason many don't
bother covering their tracks.

--
*Work is for people who don't know how to fish.

Dave Plowman London SW
To e-mail, change noise into sound.

On Wed, 22 Jul 2009 02:06:58 -0700 (PDT), Man at B&Q wrote:

It's an automated system with no intelligence applied. My card was
stopped when I made a purchase approaching £1000 from an on-line
supplier who I've used many times in the past but usually for smaller
amounts.

I've had similar online supplier supllier makes a low value "test"
transaction to check the card details then a few seconds later puts
through the main amount. Trouble is the test transaction orginates in
one country and the main one somewhere else... System spots the
apparent hyper-lightspeed movement of the card and blocks the main
transaction.

Getting the block removed is normally fairly painless, ring 'em up,
tell them the value and with who the last couple transactions where
with and maybe which supermarket and its location you use a lot and
that's it.

--
Cheers
Dave.

"Man at B&Q" wrote in message
...
On Jul 22, 12:29 am, The Natural Philosopher
wrote:
Harry Stottle wrote:
"ARWadsworth" wrote in message
. com...
I tried to withdraw some money from a cash point on Saturday and again
on Sunday. I assumed that the cash machine was empty when I failed to
get any money. I tried again today and "Unauthorised access" was
displayed on the screen. I then phoned the bank and just before my
mobile phone battery died I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call
them back until the morning.

Suspicious incident detected?

Yup. Its something like that.

Same thing happened to me when I decided to clear a bunch of BT bills
and so on online using my card. After two, it froze the account. I
phoned up and they reset something, and I had to go into my own banks
ATM'sd and reset the PIN to the same as it was.

They said that the commonest use of cards that are skimmed is to do
online purchases. I said that was a bit stupid if someone paid their own
traceable BT bill with someone's nicked credit card..

It's an automated system with no intelligence applied. My card was
stopped when I made a purchase approaching £1000 from an on-line
supplier who I've used many times in the past but usually for smaller
amounts. I tried to explain to the card provider that I used that
supplier regularly, and there was nothing suspicious, but even the
anti-fraud team are pre-programmed droids who can only read from the
script.

They must not like you. 8-)
The only query I have had with my debit card was when a retailer typed in
too many zeros and tried to debit £48k rather than the £4.8k they were
supposed to debit.
Needless to say it bounced.
Then when the correct amount was entered I had to talk to the security
people to confirm that I was buying the car.

MBQ

In article ,
The Natural Philosopher writes:
The police will though.

No, you can't report such things to the Police anymore.
You have to report it to your bank, and it's up to them
if they get the police involved -- see my other post.

--
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]

On Wed, 22 Jul 2009 13:20:50 +0100 (BST), "Dave Liquorice"
wrote:

On Wed, 22 Jul 2009 02:06:58 -0700 (PDT), Man at B&Q wrote:

It's an automated system with no intelligence applied. My card was
stopped when I made a purchase approaching £1000 from an on-line
supplier who I've used many times in the past but usually for smaller
amounts.

I've had similar online supplier supllier makes a low value "test"
transaction to check the card details then a few seconds later puts
through the main amount. Trouble is the test transaction orginates in
one country and the main one somewhere else... System spots the
apparent hyper-lightspeed movement of the card and blocks the main
transaction.

Getting the block removed is normally fairly painless, ring 'em up,
tell them the value and with who the last couple transactions where
with and maybe which supermarket and its location you use a lot and
that's it.

I've had that with Abbey .....Automated system calls me up and I have
to call back and confirm some payments before they will release the
funds ....They also said if I hadn't called they'd have suspended the
card as well..What would have happened if meantime I'd gone abroad on
holiday and hadn't got the call ( and I know your supposed to warn
them you will be abroad but even so it could cause a lot of hassle)





--
Any posting using my name and/or e-mail address
but other than by newsindividual.net is not being posted by me and should be disregarded .
Remove NOSPAM to reply by e-mail

Dave Liquorice wrote:
On Wed, 22 Jul 2009 02:06:58 -0700 (PDT), Man at B&Q wrote:

It's an automated system with no intelligence applied. My card was
stopped when I made a purchase approaching £1000 from an on-line
supplier who I've used many times in the past but usually for smaller
amounts.

I've had similar online supplier supllier makes a low value "test"
transaction to check the card details then a few seconds later puts
through the main amount. Trouble is the test transaction orginates in
one country and the main one somewhere else... System spots the
apparent hyper-lightspeed movement of the card and blocks the main
transaction.

Getting the block removed is normally fairly painless, ring 'em up,
tell them the value and with who the last couple transactions where
with and maybe which supermarket and its location you use a lot and
that's it.

Bit of a bugger if you happen to be on the other side of the world with
no mobile phone coverage, as happened to me once. Ended up in a
payphone shovelling in change as fast as I could while navigating
through the bank's menu system. Cost a small fortune as I recall. And
that was despite notifying the cc company in advance of my unusual
destination in case that caused them to block my card.

On Jul 22, 3:43*pm, Lobster wrote:
Dave Liquorice wrote:
On Wed, 22 Jul 2009 02:06:58 -0700 (PDT), Man at B&Q wrote:

It's an automated system with no intelligence applied. My card was
stopped when I made a purchase approaching £1000 from an on-line
supplier who I've used many times in the past but usually for smaller
amounts.

I've had similar online supplier supllier makes a low value "test"
transaction to check the card details then a few seconds later puts
through the main amount. Trouble is the test transaction orginates in
one country and the main one somewhere else... *System spots the
apparent hyper-lightspeed movement of the card and blocks the main
transaction.

Getting the block removed is normally fairly painless, ring 'em up,
tell them the value and with who the last couple transactions where
with and maybe which supermarket and its location you use a lot and
that's it.

Bit of a bugger if you happen to be on the other side of the world with
no mobile phone coverage, as happened to me once. *Ended up in a
payphone shovelling in change as fast as I could while navigating
through the bank's menu system. Cost a small fortune as I recall. *And
that was despite notifying the cc company in advance of my unusual
destination in case that caused them to block my card.

I always take more than one card, from different providers.

MBQ

On Wed, 22 Jul 2009 09:21:43 +0100, "Ron Lowe"
ronATlowe-famlyDOTmeDOTukSPURIOUS wrote:


Sounds like the card has been stopped due to suspicious activity.

I'd put considerably more effort into phoning them:
they will have a 24-hour card centre number for such things.

I suppose it varies by card provider as to how they handle this. I had
my Egg card compromised a while back & they were straight onto it &
phoned every contact number they had for me until they got me. She
rattled off these various transactions all over the world for a few
pence & then one from someone trying to book a flight with Spanair.
Maybe other providers just block & leave you to call them.

I'm quite happy with the inconvenience compared to the hassle of
getting your money back if the transactions went through.

CD

"Harry Stottle" wrote in message
...
"ARWadsworth" wrote in message
om...
I tried to withdraw some money from a cash point on Saturday and again on
Sunday. I assumed that the cash machine was empty when I failed to get any
money. I tried again today and "Unauthorised access" was displayed on the
screen. I then phoned the bank and just before my mobile phone battery
died I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call them
back until the morning.


Suspicious incident detected?


Correct.

I spoke to the suspicious incidence dept this morning.

The be all and end all is that I took the maximum daily limit out on Monday,
Tuesday and Wedsnesday.

The computer automatically stopped the card on Thursday.

No phone calls or letters from SID. And all I had to do to get the card
working was tell the droid on the other end of the phone my address, DOB,
bank account no and (this is the best security question ever) how much is in
my bank account. Considering that I had checked the balance on Wednesday I
thought that was a brilliant question to ask.

I am a bit ****ed off that the bank did not phone or email me. They have got
all my details in their system.

Adam.

On Wed, 22 Jul 2009 16:04:19 GMT, "ARWadsworth"
wrote:


The be all and end all is that I took the maximum daily limit out on Monday,
Tuesday and Wedsnesday.

The computer automatically stopped the card on Thursday.

A while back I had double glazing installed by a firm who I am
friendly with one of the directors. The arrangement was we paid "ahem"
cash to the tune of £4k. Me & the missus got this over the course of a
few days by withdrawing the max amount one after the other. Not a peep
from the bank on that one.

CD

Man at B&Q wrote:
On Jul 22, 3:43 pm, Lobster wrote:
Dave Liquorice wrote:
On Wed, 22 Jul 2009 02:06:58 -0700 (PDT), Man at B&Q wrote:
It's an automated system with no intelligence applied. My card was
stopped when I made a purchase approaching £1000 from an on-line
supplier who I've used many times in the past but usually for smaller
amounts.
I've had similar online supplier supllier makes a low value "test"
transaction to check the card details then a few seconds later puts
through the main amount. Trouble is the test transaction orginates in
one country and the main one somewhere else... System spots the
apparent hyper-lightspeed movement of the card and blocks the main
transaction.
Getting the block removed is normally fairly painless, ring 'em up,
tell them the value and with who the last couple transactions where
with and maybe which supermarket and its location you use a lot and
that's it.
Bit of a bugger if you happen to be on the other side of the world with
no mobile phone coverage, as happened to me once. Ended up in a
payphone shovelling in change as fast as I could while navigating
through the bank's menu system. Cost a small fortune as I recall. And
that was despite notifying the cc company in advance of my unusual
destination in case that caused them to block my card.

I always take more than one card, from different providers.

So do I!

I can't recall now why it was imperative to sort out the stopped card
when I had to; possibly a non-acceptability of Visa versus Mastercard
where I was travelling at the time?

David

CD wrote:
On Wed, 22 Jul 2009 09:21:43 +0100, "Ron Lowe"
ronATlowe-famlyDOTmeDOTukSPURIOUS wrote:


Sounds like the card has been stopped due to suspicious activity.

I'd put considerably more effort into phoning them:
they will have a 24-hour card centre number for such things.

I suppose it varies by card provider as to how they handle this. I had
my Egg card compromised a while back & they were straight onto it &
phoned every contact number they had for me until they got me.

Egg? Pah. That's the issuer who blocked my card for me (see other
post). They did it on numerous occasions, despite me never having had
my account compromised, and each time I'd get a computer phoning my home
number (only home - never email or mobile number) to try to resolve it.
On the final time it happened I went into orbit ("but it's only for your
protection, sir") and closed the account; three years or so later the
Lloyds-TSB replacement hasn't been stopped once (and provide me with a
better loyalty scheme!)

David

On Wed, 22 Jul 2009 16:17:04 UTC, Lobster
wrote:

CD wrote:
On Wed, 22 Jul 2009 09:21:43 +0100, "Ron Lowe"
ronATlowe-famlyDOTmeDOTukSPURIOUS wrote:


Sounds like the card has been stopped due to suspicious activity.

I'd put considerably more effort into phoning them:
they will have a 24-hour card centre number for such things.

I suppose it varies by card provider as to how they handle this. I had
my Egg card compromised a while back & they were straight onto it &
phoned every contact number they had for me until they got me.

Egg? Pah. That's the issuer who blocked my card for me (see other
post). They did it on numerous occasions, despite me never having had
my account compromised, and each time I'd get a computer phoning my home
number (only home - never email or mobile number) to try to resolve it.

I had exactly the same problem.

On the final time it happened I went into orbit ("but it's only for your
protection, sir") and closed the account; three years or so later the
Lloyds-TSB replacement hasn't been stopped once (and provide me with a
better loyalty scheme!)

I went to Barclaycard, which turned out to be frying pan into fire. I
had to phone them: "Oh, we would have phoned you sir, but you're in a
long queue (not enough staff)". This was many hours after the block went
on.
--
The information contained in this post is copyright the
poster, and specifically may not be published in, or used by
http://www.diybanter.com

On Wed, 22 Jul 2009 15:43:01 +0100, Lobster wrote:
Bit of a bugger if you happen to be on the other side of the world with
no mobile phone coverage, as happened to me once. Ended up in a
payphone shovelling in change as fast as I could while navigating
through the bank's menu system.

In my case my bank gave me a number I could call designed specifically for
international use - got me straight through to a human being and card
unblocked* with minimum of hassle (although I did it from a normal US
landline; granted it'd be more of a pain from a payphone).

* except that they'd blocked it because they said they sent me a paper
statement in the post and it had been returned - which was odd because
I'd long before told them to cease sending statements as I'd just keep
track online. I'm guessing some new employee goofed somehow - or I have a
bazillion bank statements sitting in a pile at some unknown address

cheers

Jules

On Wed, 22 Jul 2009 02:06:58 -0700 (PDT), Man at B&Q wrote:

On Jul 22, 12:29*am, The Natural Philosopher
wrote:
Harry Stottle wrote:
"ARWadsworth" wrote in message
a.com...
I tried to withdraw some money from a cash point on Saturday and again
on Sunday. I assumed that the cash machine was empty when I failed to
get any money. I tried again today and *"Unauthorised access" was
displayed on the screen. I then phoned the bank and just before my
mobile phone battery died I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call
them back until the morning.

Suspicious incident detected?

Yup. Its something like that.

Same thing happened to me when I decided to clear a bunch of BT bills
and so on online using my card. After two, it froze the account. I
phoned up and they reset something, and I had to go into my own banks
ATM'sd and reset the PIN to the same as it was.

They said that the commonest use of cards that are skimmed is to do
online purchases. I said that was a bit stupid if someone paid their own
traceable BT bill with someone's nicked credit card..

It's an automated system with no intelligence applied. My card was
stopped when I made a purchase approaching £1000 from an on-line
supplier who I've used many times in the past but usually for smaller
amounts. I tried to explain to the card provider that I used that
supplier regularly, and there was nothing suspicious, but even the
anti-fraud team are pre-programmed droids who can only read from the
script.

MBQ

You're right about no intelligence - I recently phoned Natwest Mastercard
to transfer a balance to their card; had to go through security with them
for them even to talk to me to make the transfer; four days later I got a
message on my phone asking me to call Natwest Fraud team to confirm that it
was me that requested the transfer, which I had to prove by going through
the normal security checks that I'd already gone through!

SteveW

Steve Walker wrote:
You're right about no intelligence - I recently phoned Natwest Mastercard
to transfer a balance to their card; had to go through security with them
for them even to talk to me to make the transfer; four days later I got a
message on my phone asking me to call Natwest Fraud team to confirm that it
was me that requested the transfer, which I had to prove by going through
the normal security checks that I'd already gone through!

And why is it now then whenever you ring up to talk to someone about
your credit card account, before you *finally* get to the fifteenth
level of the menu which says "for any other enquiries, please hold" they
make you enter via your phone keypad your 65-digit card number ("sorry,
I didn't recognise that,please try again"), postcode, cat's date of
birth and granny's telephone number, and then the droid who finally
answers asks you for the whole lot again? whinge, whinge...

David

On Jul 21, 7:24*pm, "ARWadsworth"
wrote:
I tried to withdraw some money from a cash point on Saturday and again on
Sunday. I assumed that the cash machine was empty when I failed to get any
money. I tried again today and *"Unauthorised access" was displayed on the
screen. I then phoned the bank and just before my mobile phone battery died
I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call them
back until the morning.

TIA

Adam
..
Quote: "The bank is now shut and I cannot call them back until the
morning".
Huh? You mean that your bank does not have 24 hour toll free phone
service??????
Change your account and card to an outfit that provides 'service'!
I believe the rule here is that if you detect unauthorised use of your
card/account and you advise the bank or the card issuer within 24
hours you are not then liable for any of the transactions! Twenty four
hour 365 day phone service makes that easy from almost anywhere in the
world!. And so far I have not, with any of the most reputable, ended
up with an answering service in India or S.America!
In fact if late at night am going over an account, quite routinely
make a toll free call to check something. Sometimes interesting too to
swap a few words with someone working in a time zone with a 4.5 hour
difference on the other side of North America!

"stan" wrote in message
...
On Jul 21, 7:24 pm, "ARWadsworth"
wrote:
I tried to withdraw some money from a cash point on Saturday and again on
Sunday. I assumed that the cash machine was empty when I failed to get any
money. I tried again today and "Unauthorised access" was displayed on the
screen. I then phoned the bank and just before my mobile phone battery
died
I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call them
back until the morning.

TIA

Adam
..
Quote: "The bank is now shut and I cannot call them back until the
morning".
Huh? You mean that your bank does not have 24 hour toll free phone
service??????


For lost or stolen cards then yes my bank has 24 hour service to report
this.

My card was not lost or stolen.

Adam

On 22 July, 17:04, "ARWadsworth"
wrote:
"Harry Stottle" wrote in message

...

"ARWadsworth" wrote in message
. com...
I tried to withdraw some money from a cash point on Saturday and again on
Sunday. I assumed that the cash machine was empty when I failed to get any
money. I tried again today and *"Unauthorised access" was displayed on the
screen. I then phoned the bank and just before my mobile phone battery
died I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call them
back until the morning.

Suspicious incident detected?

Correct.

I spoke to the suspicious incidence dept this morning.

The be all and end all is that I took the maximum daily limit out on Monday,
Tuesday and Wedsnesday.

The computer automatically stopped the card on Thursday.

No phone calls or letters from SID. And all I had to do to get the card
working was tell the droid on the other end of the phone my address, DOB,
bank account no and (this is the best security question ever) how much is in
my bank account. Considering that I had checked the balance on Wednesday I
thought that was a brilliant question to ask.

I am a bit ****ed off that the bank did not phone or email me. They have got
all my details in their system.

Adam.

I had the same kind of crap from HSBC at one time. They had a policy
of calling to check, but then dropped that for just putting a card
block on and seemingly doing nothing until the customer calls up to
find out what the hell is going on. On about the fifth occasion of
having my card blocked with no warning and no attempt to contact me,
and getting inflexible nonsense from scripted call centre staff, I
called the switchboard at the Canary Wharf HQ and asked who was in
charge of their card security systems. They wouldn't put me through,
but I was pleasantly surprised to get a call back from a very pleasant
woman who promised to change the settings and gave me £50 for the
inconvenience. It hasn't happened since (must be about 3 years).

On Jul 22, 5:17*pm, Lobster wrote:
CD wrote:
On Wed, 22 Jul 2009 09:21:43 +0100, "Ron Lowe"
ronATlowe-famlyDOTmeDOTukSPURIOUS wrote:

Sounds like the card has been stopped due to suspicious activity.

I'd put considerably more effort into phoning them:
they will have a 24-hour card centre number for such things.

I suppose it varies by card provider as to how they handle this. I had
my Egg card compromised a while back & they were straight onto it &
phoned every contact number they had for me until they got me.

Egg? *Pah. *That's the issuer who blocked my card for me (see other
post). *They did it on numerous occasions, despite me never having had
my account compromised, and each time I'd get a computer phoning my home
number (only home - never email or mobile number) to try to resolve it.
On the final time it happened I went into orbit ("but it's only for your
protection, sir") and closed the account; three years or so later the
Lloyds-TSB replacement hasn't been stopped once (and provide me with a
better loyalty scheme!)

David

Just to respond in Egg's defence, they do call me on my mobile
whenever the card gets stopped - though they do seem to stop it more
often than I would like.

For example, I tried to book an online RyanAir flight (don't criticise
me for that!!), and it wouldn't accept the credit card. Just for
ease, I put it through on Maestro instead, and then called Egg the
next day when the card was also refused at the petrol station.
According to their staff at the other end, they almost routinely block
RyanAir transactions without prior contact from the customer due to
the amount of fraudulent transactions they have had with them. Fine,
but I would have appreciated knowing about that before I was trying to
book the flight!!

On another occasion I did "man Xmas shopping" - i.e. blitz Manchester
on a Thursday evening buying for everyone in one fell swoop. After 8
purchases I couldn't use the card any more, so called them and they
explained that they had a limit of 8 transactions per day, and if that
was exceeded "the system" automatically stopped the card. Again, fine
but tell me about it in the terms and conditions and then I'll know to
call before I exceed it!!

On the other hand a) they have successfully identified and stopped
fraudulent transactions on my card twice and b) I have always been
able to get through to them and get it sorted instantly.

Matt

On Wed, 22 Jul 2009 20:38:34 GMT, ARWadsworth wrote:

"stan" wrote in message
...
On Jul 21, 7:24 pm, "ARWadsworth"
wrote:
I tried to withdraw some money from a cash point on Saturday and again on
Sunday. I assumed that the cash machine was empty when I failed to get any
money. I tried again today and "Unauthorised access" was displayed on the
screen. I then phoned the bank and just before my mobile phone battery
died
I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call them
back until the morning.

TIA

Adam
.
Quote: "The bank is now shut and I cannot call them back until the
morning".
Huh? You mean that your bank does not have 24 hour toll free phone
service??????


For lost or stolen cards then yes my bank has 24 hour service to report
this.

My card was not lost or stolen.

Adam

One of my cards deinitely has a fraud department with a call centre that is
only open during "office" hours, so if your card is stopped by them outside
those hours, you can't do anything about it 'til the next day - very nice
if you're out or away and your only means of paying for a ticket home or a
hotel room for the night is the card that they've stopped!

SteveW

"ARWadsworth" wrote in message
om...
I tried to withdraw some money from a cash point on Saturday and again on
Sunday. I assumed that the cash machine was empty when I failed to get any
money. I tried again today and "Unauthorised access" was displayed on the
screen. I then phoned the bank and just before my mobile phone battery died
I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call them
back until the morning.

Only SID I can think of is the guy that we were all supposed to tell about
gas privatisation (anyone old enough will understand that joke) ;o)
--
Keith W
Sunbury on Thames
(If you can't laugh at life, it ain't worth living)

In article ,
Lobster writes:

And why is it now then whenever you ring up to talk to someone about
your credit card account, before you *finally* get to the fifteenth
level of the menu which says "for any other enquiries, please hold" they
make you enter via your phone keypad your 65-digit card number ("sorry,
I didn't recognise that,please try again"), postcode, cat's date of
birth and granny's telephone number, and then the droid who finally
answers asks you for the whole lot again? whinge, whinge...

You don't notice how long you've been in a queue for an operator,
if you didn't realise you were in a queue for an operator, and
thought instead you were doing something useful ;-)

--
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]

On Thu, 23 Jul 2009 15:38:51 +0100, "Keith W"
wrote:


"ARWadsworth" wrote in message
. com...
I tried to withdraw some money from a cash point on Saturday and again on
Sunday. I assumed that the cash machine was empty when I failed to get any
money. I tried again today and "Unauthorised access" was displayed on the
screen. I then phoned the bank and just before my mobile phone battery died
I was told that "SID" was in place.

Any ideas on what a "SID" is? The bank is now shut and I cannot call them
back until the morning.

Only SID I can think of is the guy that we were all supposed to tell about
gas privatisation (anyone old enough will understand that joke) ;o)

I think he lost his shirt too.

--
(\__/) M.
(='.'=) Due to the amount of spam posted via googlegroups and
(")_(") their inaction to the problem. I am blocking most articles
posted from there. If you wish your postings to be seen by
everyone you will need use a different method of posting.
[Reply-to address valid until it is spammed.]

Stuart B wrote:

I've had that with Abbey .....Automated system calls me up and I have
to call back and confirm some payments before they will release the
funds ....They also said if I hadn't called they'd have suspended the
card as well..What would have happened if meantime I'd gone abroad on
holiday and hadn't got the call ( and I know your supposed to warn
them you will be abroad but even so it could cause a lot of hassle)

I've just been called by my CC company over possible fraud. It seems it
was a bit odd for them to cope with me paying a hotel bill in Scotland,
a charge for the M6 toll, and then those untrustworthy bods at BT and
the local council all on the same day.

What kind of fraudster pays his phone bill and council tax on a stolen card?

Andy

"Andy Champ" wrote in message
. uk...
Stuart B wrote:

I've had that with Abbey .....Automated system calls me up and I have
to call back and confirm some payments before they will release the
funds ....They also said if I hadn't called they'd have suspended the
card as well..What would have happened if meantime I'd gone abroad on
holiday and hadn't got the call ( and I know your supposed to warn
them you will be abroad but even so it could cause a lot of hassle)
I've just been called by my CC company over possible fraud. It seems it
was a bit odd for them to cope with me paying a hotel bill in Scotland, a
charge for the M6 toll, and then those untrustworthy bods at BT and the
local council all on the same day.

What kind of fraudster pays his phone bill and council tax on a stolen
card?

Andy


But at least your CC co called you. You could have had the card stopped just
before you entered the M6 toll.

Adam

In article ,
Andy Champ wrote:
What kind of fraudster pays his phone bill and council tax on a stolen
card?

Given these frauds are rarely followed up, plenty.

--
*Ambition is a poor excuse for not having enough sense to be lazy *

Dave Plowman London SW
To e-mail, change noise into sound.

On Wed, 05 Aug 2009 16:09:03 GMT, ARWadsworth wrote:

But at least your CC co called you. You could have had the card stopped
just before you entered the M6 toll.

I was thinking that it was paying the hotel in Scotland and paying
the M6 toll an hour later that was the trigger for the phone call.
B-)

--
Cheers
Dave.