Last two days I've been fitting laminate flooring; bathroom, downstairs
cloak & kitchen. Key job, customer at work in London all day.

Started on the bathroom on Thursday, removed old wood effect laminate,
removed skirting, installed new tile effect laminate, replaced skirting.

Tricky fitting this tile effect stuff, you have to match up the 'grout'
lines & make sure they are parallel. Cutting around the toilet & wash basin
took a while to get spot on. Had to remove the door & architraves to get
the new floor down, then replace them.

I have to say I did a really good job, well pleased with it. Lovely cream
coloured tile effect.

Ripped out skirting in downstairs cloak, removed old wood effect laminate.

A good days work. Whilst sorting out the packs of laminate I suddenly find
several packs of grey slate tile effect laminate, which I assume is for the
kitchen - since they have grey worktops. First time I've heard there are
two colours involved.

Arrived this morning to find a note from punter "Sorry, forgot to tell you,
the grey stuff is for the bathroom & downstairs cloak, the cream is for the
kitchen".

I had to take the skirting off again, remove all the carefully laid laminate
& start again - at least I could use the boards laid yesterday as templates.

To say I was a little miffed is an understatement :-(


--
Dave
The Medway Handyman
www.medwayhandyman.co.uk
01634 717930
07850 597257

"The Medway Handyman" wrote in message
...
Last two days I've been fitting laminate flooring; bathroom, downstairs
cloak & kitchen. Key job, customer at work in London all day.

Started on the bathroom on Thursday, removed old wood effect laminate,
removed skirting, installed new tile effect laminate, replaced skirting.

Tricky fitting this tile effect stuff, you have to match up the 'grout'
lines & make sure they are parallel. Cutting around the toilet & wash
basin took a while to get spot on. Had to remove the door & architraves
to get the new floor down, then replace them.

I have to say I did a really good job, well pleased with it. Lovely cream
coloured tile effect.

Ripped out skirting in downstairs cloak, removed old wood effect laminate.

A good days work. Whilst sorting out the packs of laminate I suddenly
find several packs of grey slate tile effect laminate, which I assume is
for the kitchen - since they have grey worktops. First time I've heard
there are two colours involved.

Arrived this morning to find a note from punter "Sorry, forgot to tell
you, the grey stuff is for the bathroom & downstairs cloak, the cream is
for the kitchen".

I had to take the skirting off again, remove all the carefully laid
laminate & start again - at least I could use the boards laid yesterday as
templates.

To say I was a little miffed is an understatement :-(

******s. Most customers are not ******s (99.9%are fine). Having fitted a
load of ****e brass B&Q fittings the customer now says I have fitted the
wrong lights in each room. The rules were they left the light in the room
they wanted light fitting in.

Adam

On 2007-06-29 23:05:02 +0100, "The Medway Handyman"
said:

Last two days I've been fitting laminate flooring; bathroom, downstairs
cloak & kitchen. Key job, customer at work in London all day.

Started on the bathroom on Thursday, removed old wood effect laminate,
removed skirting, installed new tile effect laminate, replaced skirting.

Tricky fitting this tile effect stuff, you have to match up the 'grout'
lines & make sure they are parallel. Cutting around the toilet & wash basin
took a while to get spot on. Had to remove the door & architraves to get
the new floor down, then replace them.

I have to say I did a really good job, well pleased with it. Lovely cream
coloured tile effect.

Ripped out skirting in downstairs cloak, removed old wood effect laminate.

A good days work. Whilst sorting out the packs of laminate I suddenly find
several packs of grey slate tile effect laminate, which I assume is for the
kitchen - since they have grey worktops. First time I've heard there are
two colours involved.

Arrived this morning to find a note from punter "Sorry, forgot to tell you,
the grey stuff is for the bathroom & downstairs cloak, the cream is for the
kitchen".

I had to take the skirting off again, remove all the carefully laid laminate
& start again - at least I could use the boards laid yesterday as templates.

To say I was a little miffed is an understatement :-(

Didn't you suspect something the moment that laminate floors were involved? ;-)

On Fri, 29 Jun 2007 22:33:07 GMT, "ARWadsworth"
mused:


"The Medway Handyman" wrote in message
...
Last two days I've been fitting laminate flooring; bathroom, downstairs
cloak & kitchen. Key job, customer at work in London all day.

Started on the bathroom on Thursday, removed old wood effect laminate,
removed skirting, installed new tile effect laminate, replaced skirting.

Tricky fitting this tile effect stuff, you have to match up the 'grout'
lines & make sure they are parallel. Cutting around the toilet & wash
basin took a while to get spot on. Had to remove the door & architraves
to get the new floor down, then replace them.

I have to say I did a really good job, well pleased with it. Lovely cream
coloured tile effect.

Ripped out skirting in downstairs cloak, removed old wood effect laminate.

A good days work. Whilst sorting out the packs of laminate I suddenly
find several packs of grey slate tile effect laminate, which I assume is
for the kitchen - since they have grey worktops. First time I've heard
there are two colours involved.

Arrived this morning to find a note from punter "Sorry, forgot to tell
you, the grey stuff is for the bathroom & downstairs cloak, the cream is
for the kitchen".

I had to take the skirting off again, remove all the carefully laid
laminate & start again - at least I could use the boards laid yesterday as
templates.

To say I was a little miffed is an understatement :-(

******s. Most customers are not ******s (99.9%are fine). Having fitted a
load of ****e brass B&Q fittings the customer now says I have fitted the
wrong lights in each room. The rules were they left the light in the room
they wanted light fitting in.

Heh, I get that on an all too regular basis.

Also, somehow it's your fault that the light, that you said looked
like a bag of ****, actually does look like a bag of **** now it's up.
--
Regards,
Stuart.

"The Medway Handyman" wrote in message
...
Last two days I've been fitting laminate flooring; bathroom, downstairs
cloak & kitchen. Key job, customer at work in London all day.

Started on the bathroom on Thursday, removed old wood effect laminate,
removed skirting, installed new tile effect laminate, replaced skirting.

Tricky fitting this tile effect stuff, you have to match up the 'grout'
lines & make sure they are parallel. Cutting around the toilet & wash
basin took a while to get spot on. Had to remove the door & architraves
to get the new floor down, then replace them.

I have to say I did a really good job, well pleased with it. Lovely cream
coloured tile effect.

Ripped out skirting in downstairs cloak, removed old wood effect laminate.

A good days work. Whilst sorting out the packs of laminate I suddenly
find several packs of grey slate tile effect laminate, which I assume is
for the kitchen - since they have grey worktops. First time I've heard
there are two colours involved.

Arrived this morning to find a note from punter "Sorry, forgot to tell
you, the grey stuff is for the bathroom & downstairs cloak, the cream is
for the kitchen".

I had to take the skirting off again, remove all the carefully laid
laminate & start again - at least I could use the boards laid yesterday as
templates.

To say I was a little miffed is an understatement :-(


--
Dave
The Medway Handyman

That's why you need to speak to the customer, check what they want and make
sure you understand. It avoids you making a mistake. People are busy and
can forget things, you should check what the job is.

The Medway Handyman wrote:
Last two days I've been fitting laminate flooring; bathroom,
downstairs cloak & kitchen. Key job, customer at work in London all
day.
Started on the bathroom on Thursday, removed old wood effect laminate,
removed skirting, installed new tile effect laminate, replaced
skirting.
Tricky fitting this tile effect stuff, you have to match up the
'grout' lines & make sure they are parallel. Cutting around the
toilet & wash basin took a while to get spot on. Had to remove the
door & architraves to get the new floor down, then replace them.

I have to say I did a really good job, well pleased with it. Lovely
cream coloured tile effect.

Ripped out skirting in downstairs cloak, removed old wood effect
laminate.
A good days work. Whilst sorting out the packs of laminate I
suddenly find several packs of grey slate tile effect laminate, which
I assume is for the kitchen - since they have grey worktops. First
time I've heard there are two colours involved.

Arrived this morning to find a note from punter "Sorry, forgot to
tell you, the grey stuff is for the bathroom & downstairs cloak, the
cream is for the kitchen".

I had to take the skirting off again, remove all the carefully laid
laminate & start again - at least I could use the boards laid
yesterday as templates.
To say I was a little miffed is an understatement :-(

Did they pay the extra for wasted materials and wages for the additional
work?

From past experience, get the instructions down in writing after talking to
the customer and then get them to sign that they agree that these
instructions are what they want - and particularly, if they won't be around
when you are doing the job, to leave a contact telephone number.

Brian G

Rob wrote:
"The Medway Handyman" wrote in message
...
Last two days I've been fitting laminate flooring; bathroom, downstairs
cloak & kitchen. Key job, customer at work in London all day.

Started on the bathroom on Thursday, removed old wood effect laminate,
removed skirting, installed new tile effect laminate, replaced skirting.

Tricky fitting this tile effect stuff, you have to match up the 'grout'
lines & make sure they are parallel. Cutting around the toilet & wash
basin took a while to get spot on. Had to remove the door & architraves
to get the new floor down, then replace them.

I have to say I did a really good job, well pleased with it. Lovely cream
coloured tile effect.

Ripped out skirting in downstairs cloak, removed old wood effect laminate.

A good days work. Whilst sorting out the packs of laminate I suddenly
find several packs of grey slate tile effect laminate, which I assume is
for the kitchen - since they have grey worktops. First time I've heard
there are two colours involved.

Arrived this morning to find a note from punter "Sorry, forgot to tell
you, the grey stuff is for the bathroom & downstairs cloak, the cream is
for the kitchen".

I had to take the skirting off again, remove all the carefully laid
laminate & start again - at least I could use the boards laid yesterday as
templates.

To say I was a little miffed is an understatement :-(


--
Dave
The Medway Handyman

That's why you need to speak to the customer, check what they want and make
sure you understand. It avoids you making a mistake. People are busy and
can forget things, you should check what the job is.


The key is to make sure it is the people who 'forget things' that subsequently
pay to put the misunderstandings right. Everything in writing...

-- JJ

On Sat, 30 Jun 2007 01:01:08 +0100, "Rob" wrote:


"The Medway Handyman" wrote in message
...
Last two days I've been fitting laminate flooring; bathroom, downstairs
cloak & kitchen. Key job, customer at work in London all day.

Started on the bathroom on Thursday, removed old wood effect laminate,
removed skirting, installed new tile effect laminate, replaced skirting.

Tricky fitting this tile effect stuff, you have to match up the 'grout'
lines & make sure they are parallel. Cutting around the toilet & wash
basin took a while to get spot on. Had to remove the door & architraves
to get the new floor down, then replace them.

I have to say I did a really good job, well pleased with it. Lovely cream
coloured tile effect.

Ripped out skirting in downstairs cloak, removed old wood effect laminate.

A good days work. Whilst sorting out the packs of laminate I suddenly
find several packs of grey slate tile effect laminate, which I assume is
for the kitchen - since they have grey worktops. First time I've heard
there are two colours involved.

Arrived this morning to find a note from punter "Sorry, forgot to tell
you, the grey stuff is for the bathroom & downstairs cloak, the cream is
for the kitchen".

I had to take the skirting off again, remove all the carefully laid
laminate & start again - at least I could use the boards laid yesterday as
templates.

To say I was a little miffed is an understatement :-(


--
Dave
The Medway Handyman

That's why you need to speak to the customer, check what they want and make
sure you understand. It avoids you making a mistake. People are busy and
can forget things, you should check what the job is.
and you should **** off unless you have anything worth saying


and I bet Dave is really pleased that you've pointed this out to him I
bet he has never thought of that or used that approach in any of the
jobs he has ever done.

judith wrote:
On Sat, 30 Jun 2007 01:01:08 +0100, "Rob" wrote:


That's why you need to speak to the customer, check what they want
and make sure you understand. It avoids you making a mistake.
People are busy and can forget things, you should check what the job
is.

and you should **** off unless you have anything worth saying


and I bet Dave is really pleased that you've pointed this out to him I
bet he has never thought of that or used that approach in any of the
jobs he has ever done.

I am now a wiser man Judith. I shall start speaking to my customers. I'll
start in a small way, just by saying 'hello' at first them move on to more
complicated things :-)


--
Dave
The Medway Handyman
www.medwayhandyman.co.uk
01634 717930
07850 597257

"The Medway Handyman" wrote in message
...
Last two days I've been fitting laminate flooring; bathroom, downstairs
cloak & kitchen. Key job, customer at work in London all day.

Started on the bathroom on Thursday, removed old wood effect laminate,
removed skirting, installed new tile effect laminate, replaced skirting.

Tricky fitting this tile effect stuff, you have to match up the 'grout'
lines & make sure they are parallel. Cutting around the toilet & wash
basin
took a while to get spot on. Had to remove the door & architraves to get
the new floor down, then replace them.

I have to say I did a really good job, well pleased with it. Lovely cream
coloured tile effect.

Ripped out skirting in downstairs cloak, removed old wood effect laminate.

A good days work. Whilst sorting out the packs of laminate I suddenly
find
several packs of grey slate tile effect laminate, which I assume is for
the
kitchen - since they have grey worktops. First time I've heard there are
two colours involved.

Arrived this morning to find a note from punter "Sorry, forgot to tell
you,
the grey stuff is for the bathroom & downstairs cloak, the cream is for
the
kitchen".

I had to take the skirting off again, remove all the carefully laid
laminate
& start again - at least I could use the boards laid yesterday as
templates.

To say I was a little miffed is an understatement :-(


--
Dave
The Medway Handyman
www.medwayhandyman.co.uk
01634 717930
07850 597257




It was probaly right in the first place...he probably didn't like the look
of the grey stuff in the kitchen now that it was down and changed his mind
with that excuse.
Personally as others have said you need to know what is going where and so
forth so basically you failed the all important rule on the
job...COMMUNICATION. :0)

Brian G wrote:

Did they pay the extra for wasted materials and wages for the
additional work?

Indeed he did. As I said, no mention at all of two types of flooring.


--
Dave
The Medway Handyman
www.medwayhandyman.co.uk
01634 717930
07850 597257