The Medway Handyman wrote:
Last two days I've been fitting laminate flooring; bathroom,
downstairs cloak & kitchen. Key job, customer at work in London all
day.
Started on the bathroom on Thursday, removed old wood effect laminate,
removed skirting, installed new tile effect laminate, replaced
skirting.
Tricky fitting this tile effect stuff, you have to match up the
'grout' lines & make sure they are parallel. Cutting around the
toilet & wash basin took a while to get spot on. Had to remove the
door & architraves to get the new floor down, then replace them.

I have to say I did a really good job, well pleased with it. Lovely
cream coloured tile effect.

Ripped out skirting in downstairs cloak, removed old wood effect
laminate.
A good days work. Whilst sorting out the packs of laminate I
suddenly find several packs of grey slate tile effect laminate, which
I assume is for the kitchen - since they have grey worktops. First
time I've heard there are two colours involved.

Arrived this morning to find a note from punter "Sorry, forgot to
tell you, the grey stuff is for the bathroom & downstairs cloak, the
cream is for the kitchen".

I had to take the skirting off again, remove all the carefully laid
laminate & start again - at least I could use the boards laid
yesterday as templates.
To say I was a little miffed is an understatement :-(

Did they pay the extra for wasted materials and wages for the additional
work?

From past experience, get the instructions down in writing after talking to
the customer and then get them to sign that they agree that these
instructions are what they want - and particularly, if they won't be around
when you are doing the job, to leave a contact telephone number.

Brian G