Rob wrote:
"The Medway Handyman" wrote in message
...
Last two days I've been fitting laminate flooring; bathroom, downstairs
cloak & kitchen. Key job, customer at work in London all day.

Started on the bathroom on Thursday, removed old wood effect laminate,
removed skirting, installed new tile effect laminate, replaced skirting.

Tricky fitting this tile effect stuff, you have to match up the 'grout'
lines & make sure they are parallel. Cutting around the toilet & wash
basin took a while to get spot on. Had to remove the door & architraves
to get the new floor down, then replace them.

I have to say I did a really good job, well pleased with it. Lovely cream
coloured tile effect.

Ripped out skirting in downstairs cloak, removed old wood effect laminate.

A good days work. Whilst sorting out the packs of laminate I suddenly
find several packs of grey slate tile effect laminate, which I assume is
for the kitchen - since they have grey worktops. First time I've heard
there are two colours involved.

Arrived this morning to find a note from punter "Sorry, forgot to tell
you, the grey stuff is for the bathroom & downstairs cloak, the cream is
for the kitchen".

I had to take the skirting off again, remove all the carefully laid
laminate & start again - at least I could use the boards laid yesterday as
templates.

To say I was a little miffed is an understatement :-(


--
Dave
The Medway Handyman

That's why you need to speak to the customer, check what they want and make
sure you understand. It avoids you making a mistake. People are busy and
can forget things, you should check what the job is.


The key is to make sure it is the people who 'forget things' that subsequently
pay to put the misunderstandings right. Everything in writing...

-- JJ