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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
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So who do I complain to
about Britshish Gas's appalling communications between customers and
representives switchboard and emailing? Who's the main body that'll take note of complaints?because BG is not answering emails of complaint. Every time you phone this B***ard company up you always are kept waiting for long periods of time and you still may not get heard after 7 minutes. I swear that BG has a share in BT's company,hence the long wait on the phone. -- Sir Benjamin Middlethwaite |
#2
Posted to uk.d-i-y
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So who do I complain to
The3rd Earl Of Derby wrote: about Britshish Gas's appalling communications between customers and representives switchboard and emailing? Who's the main body that'll take note of complaints?because BG is not answering emails of complaint. Start with ofgem and energywatch? |
#3
Posted to uk.d-i-y
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So who do I complain to
The3rd Earl Of Derby wrote:
about Britshish Gas's appalling communications between customers and representives switchboard and emailing? Who's the main body that'll take note of complaints?because BG is not answering emails of complaint. Every time you phone this B***ard company up you always are kept waiting for long periods of time and you still may not get heard after 7 minutes. I swear that BG has a share in BT's company,hence the long wait on the phone. Have you considered using the internet to change providers? The new provider then tells BT that you are changing, and you don't have to do anything. OTOH, British Gas Click, is currently the cheapest provider according to 'confused.com'. Maybe you get what you pay for? |
#4
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So who do I complain to
Bioboffin wrote:
The3rd Earl Of Derby wrote: about Britshish Gas's appalling communications between customers and representives switchboard and emailing? Who's the main body that'll take note of complaints?because BG is not answering emails of complaint. Every time you phone this B***ard company up you always are kept waiting for long periods of time and you still may not get heard after 7 minutes. I swear that BG has a share in BT's company,hence the long wait on the phone. Have you considered using the internet to change providers? The new provider then tells BT that you are changing, and you don't have to do anything. Funny you should say that? OTOH, British Gas Click, is currently the cheapest provider according to 'confused.com'. Maybe you get what you pay for? I've just been told that Powergen is cheaper than BG for the monthly DD tariff? -- Sir Benjamin Middlethwaite |
#5
Posted to uk.d-i-y
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So who do I complain to
"The3rd Earl Of Derby" wrote in message .uk... about Britshish Gas's appalling communications between customers and representives switchboard and emailing? Who's the main body that'll take note of complaints?because BG is not answering emails of complaint. Every time you phone this B***ard company up you always are kept waiting for long periods of time and you still may not get heard after 7 minutes. BBC Watchdog have taken an interest in B.Gas, most recently on Tuesday 07 Nov. http://www.bbc.co.uk/consumer/tv_and...20061031.shtml They measured the average time to get through as 53 minutes. Prepayment meters seemed to be the biggest problem. john2 |
#6
Posted to uk.d-i-y
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So who do I complain to
"Bioboffin" wrote in message ... The3rd Earl Of Derby wrote: about Britshish Gas's appalling communications between customers and representives switchboard and emailing? Who's the main body that'll take note of complaints?because BG is not answering emails of complaint. Every time you phone this B***ard company up you always are kept waiting for long periods of time and you still may not get heard after 7 minutes. I swear that BG has a share in BT's company,hence the long wait on the phone. Have you considered using the internet to change providers? The new provider then tells BT that you are changing, and you don't have to do anything. OTOH, British Gas Click, is currently the cheapest provider according to 'confused.com'. Maybe you get what you pay for? It depends on your usage. I tried two different suggested consumption figures and the cheapest suppliers changed. Also best to have gas and electric from the same supplier for a better (well, cheaper on the surface) deal. -- Bob Mannix (anti-spam is as easy as 1-2-3 - not) |
#7
Posted to uk.d-i-y
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So who do I complain to
The3rd Earl Of Derby wrote:
Bioboffin wrote: The3rd Earl Of Derby wrote: about Britshish Gas's appalling communications between customers and representives switchboard and emailing? Who's the main body that'll take note of complaints?because BG is not answering emails of complaint. Every time you phone this B***ard company up you always are kept waiting for long periods of time and you still may not get heard after 7 minutes. I swear that BG has a share in BT's company,hence the long wait on the phone. Have you considered using the internet to change providers? The new provider then tells BT that you are changing, and you don't have to do anything. Funny you should say that? OTOH, British Gas Click, is currently the cheapest provider according to 'confused.com'. Maybe you get what you pay for? I've just been told that Powergen is cheaper than BG for the monthly DD tariff? Well, I'm on Powergen (Standard), and it is currently costing me £73/month against £46.50 for British Gas Click (green). Of course, Powergen puts up the premium, so that you pay up front (I expect BG does the same at the first review point). OTOH, I put in the actual kWh used for Gas and Electricity, and BG was a lot cheaper than Powergen (of the order of about £150 per year for my 3-bed semi). -- John |
#8
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So who do I complain to
Bioboffin wrote:
The3rd Earl Of Derby wrote: Bioboffin wrote: The3rd Earl Of Derby wrote: about Britshish Gas's appalling communications between customers and representives switchboard and emailing? Who's the main body that'll take note of complaints?because BG is not answering emails of complaint. Every time you phone this B***ard company up you always are kept waiting for long periods of time and you still may not get heard after 7 minutes. I swear that BG has a share in BT's company,hence the long wait on the phone. Have you considered using the internet to change providers? The new provider then tells BT that you are changing, and you don't have to do anything. Funny you should say that? OTOH, British Gas Click, is currently the cheapest provider according to 'confused.com'. Maybe you get what you pay for? I've just been told that Powergen is cheaper than BG for the monthly DD tariff? Well, I'm on Powergen (Standard), and it is currently costing me £73/month against £46.50 for British Gas Click (green). Of course, Powergen puts up the premium, so that you pay up front (I expect BG does the same at the first review point). OTOH, I put in the actual kWh used for Gas and Electricity, and BG was a lot cheaper than Powergen (of the order of about £150 per year for my 3-bed semi). But isn't there a difference between Standard and BG click? I think PG equivlent to BG "click" is "Energy online" tariff? To be honest I'm looking for the cheapest supplier with main criteria being comms. -- Sir Benjamin Middlethwaite |
#9
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So who do I complain to
The message k
from "The3rd Earl Of Derby" contains these words: about Britshish Gas's appalling communications between customers and representives switchboard and emailing? Vote with your feet. I did. I also sent a letter to the CEO explaining why. -- Skipweasel Pay no attention to that man behind the curtain. |
#10
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So who do I complain to
The message k
from "The3rd Earl Of Derby" contains these words: To be honest I'm looking for the cheapest supplier with main criteria being comms. So which is the decider? Price or comms? -- Skipweasel Pay no attention to that man behind the curtain. |
#11
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So who do I complain to
To be honest I'm looking for the cheapest supplier with main criteria being
comms. I swapped to Equigas and Equipower (http://www.ebico.co.uk) a while ago, and although the transfer period wasn't as quick as I expected, I was sent several notifications at various stages to let me know it was in progress. They're a non-profit organisation that started off as a way to get cheaper electric / gas to churches, and they widened their net to encompass lower-income families who aren't using enough to heat their outdoor swimming pool all year round. They will work out more expensive after a certain usage, but if thats the case, you probably aren't in their target market. Their prices are up-front and available direct from their website, and you can also see them on uswitch - but you have to jump through the "we don't get a backhander off them so we hide it" hoops - namely, when you go through the process, there's a "show social tariffs" option, as well as "show companies you can't switch to from uswitch" - tick them both. All their call handling and billing is via Southern Electric, and while I haven't had to speak to anyone, I have been impressed with their kick- ass update service for meter readings - you call them up on a freephone number, enter the account number, then the reading - then they get clever and recognise if you have another account with them (i.e. gas) and give you the option to update that at the same time. The bills are also the clearest i've ever seen - and IIRC, the gas price did go up recently, but it was the first time in 18 months. Uswitch do list cheaper companies, but they're usually the "online" accounts only. I've got scans of the bills online to give you an idea of the readability: http://www.phoenixbbs.co.uk/equipower1.jpg http://www.phoenixbbs.co.uk/equipower2.jpg http://www.phoenixbbs.co.uk/equigas1.jpg http://www.phoenixbbs.co.uk/equigas2.jpg |
#12
Posted to uk.d-i-y
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So who do I complain to
"The3rd Earl Of Derby" wrote in message .uk... Bioboffin wrote: The3rd Earl Of Derby wrote: Bioboffin wrote: The3rd Earl Of Derby wrote: about Britshish Gas's appalling communications between customers and representives switchboard and emailing? Who's the main body that'll take note of complaints?because BG is not answering emails of complaint. Every time you phone this B***ard company up you always are kept waiting for long periods of time and you still may not get heard after 7 minutes. I swear that BG has a share in BT's company,hence the long wait on the phone. Have you considered using the internet to change providers? The new provider then tells BT that you are changing, and you don't have to do anything. Funny you should say that? OTOH, British Gas Click, is currently the cheapest provider according to 'confused.com'. Maybe you get what you pay for? I've just been told that Powergen is cheaper than BG for the monthly DD tariff? Well, I'm on Powergen (Standard), and it is currently costing me £73/month against £46.50 for British Gas Click (green). Of course, Powergen puts up the premium, so that you pay up front (I expect BG does the same at the first review point). OTOH, I put in the actual kWh used for Gas and Electricity, and BG was a lot cheaper than Powergen (of the order of about £150 per year for my 3-bed semi). But isn't there a difference between Standard and BG click? I think PG equivlent to BG "click" is "Energy online" tariff? To be honest I'm looking for the cheapest supplier with main criteria being comms. -- Sir Benjamin Middlethwaite well get along to www.ebico.co.uk no messing about from them. Emails answered within a few hours and a personal response not a computer one. Same for phonelines, answered promptly and not kept holding on. Far cheaper than Scottish Power and British Gas. No standing charges, no extra for paying by cash/cheque. I am saving £300 a year by not being with Scottish Power and British Gas. A lot of comparison sites will only prefer the companies that pay them to advertise. I had to complain to OFGEM as BG were refusing to let me transfer and it took 2 months. Once OFGEM got involved they give in. I refused to phone BG to get a final bill and they refused to send me one unless I did. After OFGEM spoke to them I got the final bill in a few days. Why do people bother staying with BG and paying far more? Are they mad? |
#13
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So who do I complain to
"Brian" wrote in message ... well get along to www.ebico.co.uk no messing about from them. Emails answered within a few hours and a personal response not a computer one. Same for phonelines, answered promptly and not kept holding on. Far cheaper than Scottish Power and British Gas. No standing charges, no extra for paying by cash/cheque. I am saving £300 a year by not being with Scottish Power and British Gas. A lot of comparison sites will only prefer the companies that pay them to advertise. I had to complain to OFGEM as BG were refusing to let me transfer and it took 2 months. Once OFGEM got involved they give in. I refused to phone BG to get a final bill and they refused to send me one unless I did. After OFGEM spoke to them I got the final bill in a few days. Why do people bother staying with BG and paying far more? Are they mad? I'm not mad. You're SAVING £300 a year, we don't even PAY £300 a year for gas and electricity with BG. Who's the mad one? Mary |
#14
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So who do I complain to
On 2006-11-09 17:58:20 +0000, Guy King said:
The message k from "The3rd Earl Of Derby" contains these words: about Britshish Gas's appalling communications between customers and representives switchboard and emailing? Vote with your feet. I did. I also sent a letter to the CEO explaining why. Did he write back? |
#15
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So who do I complain to
"Andy Hall" wrote in message ... On 2006-11-09 17:58:20 +0000, Guy King said: The message k from "The3rd Earl Of Derby" contains these words: about Britshish Gas's appalling communications between customers and representives switchboard and emailing? Vote with your feet. I did. I also sent a letter to the CEO explaining why. Did he write back? His secretary probably replied to 'Earl of Derby', House of Lords, W1 1AA ..... -- Brian |
#16
Posted to uk.d-i-y
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So who do I complain to
The3rd Earl Of Derby wrote: about Britshish Gas's appalling communications between customers and representives switchboard and emailing? Who's the main body that'll take note of complaints?because BG is not answering emails of complaint. Every time you phone this B***ard company up you always are kept waiting for long periods of time and you still may not get heard after 7 minutes. I swear that BG has a share in BT's company,hence the long wait on the phone. -- Sir Benjamin Middlethwaite Phone on 0113 3381022 and ask to speak to 'customer relations' - they are very helpful, and if the first person can't help, their supervisor will. It always helps to know the correct name of the department that deals with problems - makes it sound like you've spoken to them before. BG are about the best of the utility companies I've dealt with - had problems with all of them, but BG actually sorted things out without making any more of a mess. Scottish Power are good too. Alternative numbers are on www.saynoto0870.com - any of the switchboard numbers are good. They answer fairly quickly and will put you through to the right departments. A |
#17
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So who do I complain to
The message
from Andy Hall contains these words: Vote with your feet. I did. I also sent a letter to the CEO explaining why. Did he write back? Eventually someone did but I didn't like their letter full of bland platitudes, so I stayed gone. I still get them knocking on the door every three months or so. I'm thinking of writing to them asking them to stop - and if they don't I'll send 'em a recorded devilry note explaining that if they call again I will charge them £50 door opening fee and that they have the option not to incur this charge by not bloody calling again. IIRC someone did something similar to a cold-calling firm and the magistrate upheld it. -- Skipweasel Pay no attention to that man behind the curtain. |
#18
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So who do I complain to
On 2006-11-10 09:06:42 +0000, "Brian Sharrock" said:
"Andy Hall" wrote in message ... On 2006-11-09 17:58:20 +0000, Guy King said: The message k from "The3rd Earl Of Derby" contains these words: about Britshish Gas's appalling communications between customers and representives switchboard and emailing? Vote with your feet. I did. I also sent a letter to the CEO explaining why. Did he write back? His secretary probably replied to 'Earl of Derby', House of Lords, W1 1AA .... That would be Lord Vitreous of China..... |
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