The3rd Earl Of Derby wrote:
about Britshish Gas's appalling communications between customers and
representives switchboard and emailing?

Who's the main body that'll take note of complaints?because BG is not
answering emails of complaint.

Every time you phone this B***ard company up you always are kept waiting
for long periods of time and you still may not get heard after 7 minutes.

I swear that BG has a share in BT's company,hence the long wait on the
phone.

--
Sir Benjamin Middlethwaite

Phone on 0113 3381022 and ask to speak to 'customer relations' - they
are very helpful, and if the first person can't help, their supervisor
will. It always helps to know the correct name of the department that
deals with problems - makes it sound like you've spoken to them before.
BG are about the best of the utility companies I've dealt with - had
problems with all of them, but BG actually sorted things out without
making any more of a mess. Scottish Power are good too.

Alternative numbers are on www.saynoto0870.com - any of the switchboard
numbers are good. They answer fairly quickly and will put you through
to the right departments.

A