Hi

Is Screwfix incapable of sorting out problems.

I ordered 10 22mm copper pipes, 10 15mm copper pipes turened up.
I refused to accept them from the courier but they said that I had to
call screwfix, who confirmed that I had to keep them and they would
collect them. Ok I said will you then send out the 22mm so We can get
on with the work. NO was the answer we will have to put you
"misorderd" pipe back into stock and then send out the new pipe. At
this point i pointed out the mistake was theirs not Mine. After
talking to a team leader they agreed and said the 22mm will be sent
out.
On the wednesday after the weekend they come to pick up the old pipe
but no new pipe. Call screwfix again to be informed that yes it does
say that the 22mm should be sent out before the 15mm comes back but NO
they havent sent it. Why I ask ? because we havent sorry, was the
reply we will send it out now for tommorow. Next day comes, NO pipe
call screwfix again. Again im told yes it does say it should be with
you today but we havent dispatched it yet. You will get it tommorow
Sorry.

At no point did screwfix seem to think that there was a problem. The
fact that I had the floors up in mine and my babies room didnt seem to
worry them.

Due to this and that their prices arent that cheap I wont be using
them again.
Im sure if they dont cock it up it all goes well but they seem
incapable of sorting out problems if it does go wrong.

Ian