I bought a 5 piece sofa sectional from lazboy for over $4K last Oct. After
just a few months, the chaise and the seat next to it had compressed such
that the cushions don't look square, but rather slumpy. And the edge lines
are no longer straight and smooth, but crooked.
(And yes, we rotate the cushions.)

The technician came out and said he would replace them, but I said that the
other 3 pieces are made of the same cushioning material and should be
replaced too. But he said they looked fine, and I countered by saying that
that's because they don't get much use.

Moreover, the underside of the arm cap (cloth that covers the arm rest) was
not stitched up properly and looks amateur. The ends are frazzled and not
clean, with microfiber threads hanging out. This is a major indication that
the whole sofa was not constructed with quality craftsmanship.

Basically, they have all of our money, but we don't have all of their
product. Lazboy ships us a substandard product from the getgo, and says that
their warranty policy will take care of whatever quality problems.

I do not want to have to file warranty claims every two months for the next
3 years, nor do I want to have to rotate and flip my cushions once a week,
which is what I feel is required.

Even if I get the new cushions, the new car feeling is gone. I'm stuck with
a poor quality sofa. I paid premium dollar from a premium brand, but I did
not get premium product.

I mean I could understand their not accepting a return if I suddenly did not
like the color or style, but this is a product defect, which they just want
to patch up by having me go through warranty.

I weigh 180lbs, wife 105, baby 25 with 4 to 5 hours of use at most per day.

Do I have a legitimate grievance? What other options do I have to try and
get them to return the sofa? Consumer advocacy groups? Local news?

"Snoop Drew" wrote in message
...
I bought a 5 piece sofa sectional from lazboy for over $4K last Oct. After
just a few months, the chaise and the seat next to it had compressed such
that the cushions don't look square, but rather slumpy. And the edge lines
are no longer straight and smooth, but crooked.
(And yes, we rotate the cushions.)

The technician came out and said he would replace them, but I said that
the
other 3 pieces are made of the same cushioning material and should be
replaced too. But he said they looked fine, and I countered by saying that
that's because they don't get much use.

Moreover, the underside of the arm cap (cloth that covers the arm rest)
was
not stitched up properly and looks amateur. The ends are frazzled and not
clean, with microfiber threads hanging out. This is a major indication
that
the whole sofa was not constructed with quality craftsmanship.

Basically, they have all of our money, but we don't have all of their
product. Lazboy ships us a substandard product from the getgo, and says
that
their warranty policy will take care of whatever quality problems.

I do not want to have to file warranty claims every two months for the
next
3 years, nor do I want to have to rotate and flip my cushions once a week,
which is what I feel is required.

Even if I get the new cushions, the new car feeling is gone. I'm stuck
with
a poor quality sofa. I paid premium dollar from a premium brand, but I did
not get premium product.

I mean I could understand their not accepting a return if I suddenly did
not
like the color or style, but this is a product defect, which they just
want
to patch up by having me go through warranty.

I weigh 180lbs, wife 105, baby 25 with 4 to 5 hours of use at most per
day.

Do I have a legitimate grievance? What other options do I have to try and
get them to return the sofa? Consumer advocacy groups? Local news?



Try speaking with a manager if that doesn't resolve the issue ask that the
factory rep stop by and take a look at your problem. I doubt that a cash
refund will occur but you may get a replacement unit.

BTW almost all modern cushions will crush and loose some shape after
moderate use. Not saying you don't have a problem. I just wanted you to
know that.

Colbyt

I have 2 Lazy Boy recliners. Both full leather. They get a ton of use and
are holding up well. They seem better engineered then the previous brand
recliners we had that were about the same price. They cost about $1000
each. The cushion has kept its shape well over the 2 years we've owned
them.... they look brand new. Only sign of use is a bit of frame creaking
in one arm. I think one problem you have is the microfiber fabric. Sure
feels good but I'm not surprised it doesn't hold up well. People
underestimate how much the fabric affects the cushioning. Basically when
you are getting a informal fabric like that you can expect a sloppy looking
sofa. Now I haven't seen your furniture so I don't know whether you have a
problem or not. I can't remember whether Lazy Boy had different cushion
densities but you might just let them do their replacement and when and if
that fails again ask them for a higher densitity foam and tell them in needs
to match all the way around so they need to replace the other foam
cushioning too with the higher density stuff. They might do it to satisfy
you. As far a the fabric repair, that can probably be handled locally.

You could try sueing them in small claims court but I would try to work it
out first. Keep a diary of phone calls and appointments as evidence.

If you used your charge card to buy it, call the charge card company and see
if you can put the purchase in dispute (some cards do have time limits to
make claims). And, if you haven't already done so, see if the store you
bought it from will help you (don't hold your breath though if you bought it
at a La-Z-Boy store ... you'll get better help if you bought it through an
independent store).

La-Z-Boy long ago forgot about the customer.
They'd much rather give their own customer the run-around than address the
problem of quality control. They present an image filled with the illusion
of making a high quality product but when a customer has a problem, La-Z-Boy
bolts and forgets about customer service.

Over ten years ago, it took 6 months and many service calls and several
letters from the headquarters and still they would not admit the source of a
problem we were having (an oil-like substance was rubbing off onto our
carpet from the La-Z-Boy mechanism). They spent untold time insisting that
La-Z-Boy didn't use oil in their products. It finally took a young
technician who came to replace the mechanism who told us that La-Z-Boy does
use "graphite" on their mechanisms. The replacement mechanism still rubs off
graphite (feels and looks like oil) and we've just learned to live with that
problem that exists to this day and the material that they put on our couch
that had a distinct red line in the material which we were told indicates
the end of a material bolt was used. La-Z-Boy acknowledged that the end of
the material bolt was used but refused to give us another couch or
repair/replace the material. They also refused to repair the hole in the
material that the malfunctioning mechanism caused - they told us the
material isn't covered after 90 days and it didn't matter to them that it
was the La-Z-Boy mechanism that caused the tear.


"Snoop Drew" wrote in message
...
I bought a 5 piece sofa sectional from lazboy for over $4K last Oct. After
just a few months, the chaise and the seat next to it had compressed such
that the cushions don't look square, but rather slumpy. And the edge lines
are no longer straight and smooth, but crooked.
(And yes, we rotate the cushions.)

The technician came out and said he would replace them, but I said that
the
other 3 pieces are made of the same cushioning material and should be
replaced too. But he said they looked fine, and I countered by saying that
that's because they don't get much use.

Moreover, the underside of the arm cap (cloth that covers the arm rest)
was
not stitched up properly and looks amateur. The ends are frazzled and not
clean, with microfiber threads hanging out. This is a major indication
that
the whole sofa was not constructed with quality craftsmanship.

Basically, they have all of our money, but we don't have all of their
product. Lazboy ships us a substandard product from the getgo, and says
that
their warranty policy will take care of whatever quality problems.

I do not want to have to file warranty claims every two months for the
next
3 years, nor do I want to have to rotate and flip my cushions once a week,
which is what I feel is required.

Even if I get the new cushions, the new car feeling is gone. I'm stuck
with
a poor quality sofa. I paid premium dollar from a premium brand, but I did
not get premium product.

I mean I could understand their not accepting a return if I suddenly did
not
like the color or style, but this is a product defect, which they just
want
to patch up by having me go through warranty.

I weigh 180lbs, wife 105, baby 25 with 4 to 5 hours of use at most per
day.

Do I have a legitimate grievance? What other options do I have to try and
get them to return the sofa? Consumer advocacy groups? Local news?

"Snoop Drew" wrote in message
...
I bought a 5 piece sofa sectional from lazboy for over $4K last Oct. After
just a few months, the chaise and the seat next to it had compressed such
that the cushions don't look square, but rather slumpy. And the edge lines
are no longer straight and smooth, but crooked.
(And yes, we rotate the cushions.)

The technician came out and said he would replace them, but I said that
the
other 3 pieces are made of the same cushioning material and should be
replaced too. But he said they looked fine, and I countered by saying that
that's because they don't get much use.

Moreover, the underside of the arm cap (cloth that covers the arm rest)
was
not stitched up properly and looks amateur. The ends are frazzled and not
clean, with microfiber threads hanging out. This is a major indication
that
the whole sofa was not constructed with quality craftsmanship.

Basically, they have all of our money, but we don't have all of their
product. Lazboy ships us a substandard product from the getgo, and says
that
their warranty policy will take care of whatever quality problems.

I do not want to have to file warranty claims every two months for the
next
3 years, nor do I want to have to rotate and flip my cushions once a week,
which is what I feel is required.

Even if I get the new cushions, the new car feeling is gone. I'm stuck
with
a poor quality sofa. I paid premium dollar from a premium brand, but I did
not get premium product.

I mean I could understand their not accepting a return if I suddenly did
not
like the color or style, but this is a product defect, which they just
want
to patch up by having me go through warranty.

I weigh 180lbs, wife 105, baby 25 with 4 to 5 hours of use at most per
day.

Do I have a legitimate grievance? What other options do I have to try and
get them to return the sofa? Consumer advocacy groups? Local news?



I have purchased a number of Lazyboy products and have come to realize that
they have become a rather mediocre product living on thier good name from
the past. They are not nearly as well built as they used to be but are
priced as if they were the best.....
My .02 ..........Ross

"Snoop Drew" wrote in message
...
I bought a 5 piece sofa sectional from lazboy for over $4K last Oct. After
just a few months, the chaise and the seat next to it had compressed such
that the cushions don't look square, but rather slumpy. And the edge lines
are no longer straight and smooth, but crooked.
(And yes, we rotate the cushions.)

The technician came out and said he would replace them, but I said that
the
other 3 pieces are made of the same cushioning material and should be
replaced too. But he said they looked fine, and I countered by saying that
that's because they don't get much use.

Moreover, the underside of the arm cap (cloth that covers the arm rest)
was
not stitched up properly and looks amateur. The ends are frazzled and not
clean, with microfiber threads hanging out. This is a major indication
that
the whole sofa was not constructed with quality craftsmanship.

Basically, they have all of our money, but we don't have all of their
product. Lazboy ships us a substandard product from the getgo, and says
that
their warranty policy will take care of whatever quality problems.

I do not want to have to file warranty claims every two months for the
next
3 years, nor do I want to have to rotate and flip my cushions once a week,
which is what I feel is required.

Even if I get the new cushions, the new car feeling is gone. I'm stuck
with
a poor quality sofa. I paid premium dollar from a premium brand, but I did
not get premium product.

I mean I could understand their not accepting a return if I suddenly did
not
like the color or style, but this is a product defect, which they just
want
to patch up by having me go through warranty.

I weigh 180lbs, wife 105, baby 25 with 4 to 5 hours of use at most per
day.

Do I have a legitimate grievance? What other options do I have to try and
get them to return the sofa? Consumer advocacy groups? Local news?

My wife bought a sofa and loveseat a little over a year ago. After about 6
months, the material started to separate between the back and the end of the
loveseat. Now we have 3 kids and a dog, but this was in a area where nobody
sits, leans, plays, or whatever. It wasn't until the second rep came out and
looked at it that they decided they were going to fix it. They came and
picked it up to repair it. They kept it for over 2 months! 4 months later,
it's starting to do it again in two places.

I guess I can't complain because they DID do something about it, but I guess
I'm just unhappy with the quality. I always thought you got quality stuff
through Lazy Boy. Now it seems like they are just scrimping on the quality
and still charging premium prices.

: I guess I can't complain because they DID do something about it,
but I guess
: I'm just unhappy with the quality. I always thought you got
quality stuff
: through Lazy Boy. Now it seems like they are just scrimping on the
quality
: and still charging premium prices.
:
:

in my experience, the QUALITY of lazy boy has been declining for the
past couple of years!

"Snoop Drew" wrote in message
...
I bought a 5 piece sofa sectional from lazboy for over $4K last Oct. After
just a few months, the chaise and the seat next to it had compressed such
that the cushions don't look square, but rather slumpy. And the edge lines
are no longer straight and smooth, but crooked.
(And yes, we rotate the cushions.)

The technician came out and said he would replace them, but I said that
the
other 3 pieces are made of the same cushioning material and should be
replaced too. But he said they looked fine, and I countered by saying that
that's because they don't get much use.

Moreover, the underside of the arm cap (cloth that covers the arm rest)
was
not stitched up properly and looks amateur. The ends are frazzled and not
clean, with microfiber threads hanging out. This is a major indication
that
the whole sofa was not constructed with quality craftsmanship.

Basically, they have all of our money, but we don't have all of their
product. Lazboy ships us a substandard product from the getgo, and says
that
their warranty policy will take care of whatever quality problems.

I do not want to have to file warranty claims every two months for the
next
3 years, nor do I want to have to rotate and flip my cushions once a week,
which is what I feel is required.

Even if I get the new cushions, the new car feeling is gone. I'm stuck
with
a poor quality sofa. I paid premium dollar from a premium brand, but I did
not get premium product.

I mean I could understand their not accepting a return if I suddenly did
not
like the color or style, but this is a product defect, which they just
want
to patch up by having me go through warranty.

I weigh 180lbs, wife 105, baby 25 with 4 to 5 hours of use at most per
day.

Do I have a legitimate grievance? What other options do I have to try and
get them to return the sofa? Consumer advocacy groups? Local news?


I see nothing has changed with Lazyboy. Had same problems with their
furniture back in 1982, started to self destruct after third week also
structural proplems, Frame broke (I was 145 lbs then). Could not get
resolution, tried just about everything. They wouldn't even come out to look
at it. Never purchased their stuff again and never will. Of course, that
doesn't matter to them, the population is always breeding new suckers.

Stone

I have several La-Z-Boy products in my house, and have used their products
for a number of years, including wearing out a couple. During this time I
have learned a number of points that apply to La-Z-Boy and other companies.

1- The company makes many different quality levels of product. These get
different construction and mechanisms.
2- The company makes look-a-like products for the low end retailers, they
look like the higher priced products but sell for less, and are built much
cheaper.
3- I always try to get a high end product and wait for sales and beat down
the sales staff to get a substantial discount (or walk until another day),
don't buy the look-a-likes at the low end retailers, as they are different.
4- Insist on unpacking and inspecting the product on the loading dock if you
are picking it up, or on the delivery truck, and refuse to accept it if you
find anything defective or out of place. Once you take it, it is more
difficult to resolve the problems.
5- Male buyers should seek out a female salesperson, and female buyers
should seek out a male salesperson. You can always get better results and
cooperation if you do that. A woman should always make complaints regarding
colour, dye lots, fit and finish, as it is harder to argue against a woman's
opinion regarding these items. A man should always make complaints regarding
mechanism, construction and operation if he has the ability to analyse these
things to find the fault, as it is harder to argue against hard facts.


" rosie readandpost" wrote in message
...


: I guess I can't complain because they DID do something about it,
but I guess
: I'm just unhappy with the quality. I always thought you got
quality stuff
: through Lazy Boy. Now it seems like they are just scrimping on the
quality
: and still charging premium prices.
:
:

in my experience, the QUALITY of lazy boy has been declining for the
past couple of years!

I have purchased a number of Lazyboy products and have come to realize
that they have become a rather mediocre product living on thier good name
from the past. They are not nearly as well built as they used to be but
are priced as if they were the best.....
My .02 ..........Ross

I agree with Ross all the way on this one!

When I was coming back from northern Michigan we passed the factory. Out on
the side of the interstate someone left a recliner! It was all dirty from
snow debris. Maybe right from the factory they decided it wasn't worth the
gas required to take it home!

Norwalk Furniture seems to be a much better quality in my opinion. I will
not by Lazy Boy again, and we have six of them now.
Rich

"Eric Tonks" etonks@sunstormADD-DOT-COM wrote in message
...
I have several La-Z-Boy products in my house, and have used their products
for a number of years, including wearing out a couple. During this time I
have learned a number of points that apply to La-Z-Boy and other
companies.

1- The company makes many different quality levels of product. These get
different construction and mechanisms.
2- The company makes look-a-like products for the low end retailers, they
look like the higher priced products but sell for less, and are built much
cheaper.
3- I always try to get a high end product and wait for sales and beat down
the sales staff to get a substantial discount (or walk until another day),
don't buy the look-a-likes at the low end retailers, as they are
different.
4- Insist on unpacking and inspecting the product on the loading dock if
you
are picking it up, or on the delivery truck, and refuse to accept it if
you
find anything defective or out of place. Once you take it, it is more
difficult to resolve the problems.
5- Male buyers should seek out a female salesperson, and female buyers
should seek out a male salesperson. You can always get better results and
cooperation if you do that. A woman should always make complaints
regarding
colour, dye lots, fit and finish, as it is harder to argue against a
woman's
opinion regarding these items. A man should always make complaints
regarding
mechanism, construction and operation if he has the ability to analyse
these
things to find the fault, as it is harder to argue against hard facts.


" rosie readandpost" wrote in message
...


: I guess I can't complain because they DID do something about it,
but I guess
: I'm just unhappy with the quality. I always thought you got
quality stuff
: through Lazy Boy. Now it seems like they are just scrimping on the
quality
: and still charging premium prices.
:
:

in my experience, the QUALITY of lazy boy has been declining for the
past couple of years!





I found through the years that if you want to know how good furniture is
built, other than what you can tell by flipping it over, is to go and talk
to the used furniture folks or the consignment shops. Most of them told me
that Lazyboy was "no big thing anymore" and they were built "cheaply" in
comparison to what they built many years ago.....once again....my .02
....Ross

Attractive, functional and affordable, vinyl slipcovers will add
decades to the life of your furniture.

"FlavorFlav" wrote in message
news:1108146180.d4f50aa8a46b550b7f9447fc4fa399e5@b ubbanews...
They are just too lazy to help you.

Boy!!

Greetings,

Guess you should have had a slip-cover. Next time you will know better.

Deans


"Gary Stone" wrote in message
...

"Snoop Drew" wrote in message
...
I bought a 5 piece sofa sectional from lazboy for over $4K last Oct.
After
just a few months, the chaise and the seat next to it had compressed
such
that the cushions don't look square, but rather slumpy. And the edge
lines
are no longer straight and smooth, but crooked.
(And yes, we rotate the cushions.)

The technician came out and said he would replace them, but I said that
the
other 3 pieces are made of the same cushioning material and should be
replaced too. But he said they looked fine, and I countered by saying
that
that's because they don't get much use.

Moreover, the underside of the arm cap (cloth that covers the arm rest)
was
not stitched up properly and looks amateur. The ends are frazzled and
not
clean, with microfiber threads hanging out. This is a major indication
that
the whole sofa was not constructed with quality craftsmanship.

Basically, they have all of our money, but we don't have all of their
product. Lazboy ships us a substandard product from the getgo, and says
that
their warranty policy will take care of whatever quality problems.

I do not want to have to file warranty claims every two months for the
next
3 years, nor do I want to have to rotate and flip my cushions once a
week,
which is what I feel is required.

Even if I get the new cushions, the new car feeling is gone. I'm stuck
with
a poor quality sofa. I paid premium dollar from a premium brand, but I
did
not get premium product.

I mean I could understand their not accepting a return if I suddenly did
not
like the color or style, but this is a product defect, which they just
want
to patch up by having me go through warranty.

I weigh 180lbs, wife 105, baby 25 with 4 to 5 hours of use at most per
day.

Do I have a legitimate grievance? What other options do I have to try
and
get them to return the sofa? Consumer advocacy groups? Local news?


I see nothing has changed with Lazyboy. Had same problems with their
furniture back in 1982, started to self destruct after third week also
structural proplems, Frame broke (I was 145 lbs then). Could not get
resolution, tried just about everything. They wouldn't even come out to
look
at it. Never purchased their stuff again and never will. Of course, that
doesn't matter to them, the population is always breeding new suckers.

Stone