Home |
Search |
Today's Posts |
|
Home Repair (alt.home.repair) For all homeowners and DIYers with many experienced tradesmen. Solve your toughest home fix-it problems. |
|
LinkBack | Thread Tools | Display Modes |
#1
|
|||
|
|||
lazboy won't accept sofa sectional return
I bought a 5 piece sofa sectional from lazboy for over $4K last Oct. After
just a few months, the chaise and the seat next to it had compressed such that the cushions don't look square, but rather slumpy. And the edge lines are no longer straight and smooth, but crooked. (And yes, we rotate the cushions.) The technician came out and said he would replace them, but I said that the other 3 pieces are made of the same cushioning material and should be replaced too. But he said they looked fine, and I countered by saying that that's because they don't get much use. Moreover, the underside of the arm cap (cloth that covers the arm rest) was not stitched up properly and looks amateur. The ends are frazzled and not clean, with microfiber threads hanging out. This is a major indication that the whole sofa was not constructed with quality craftsmanship. Basically, they have all of our money, but we don't have all of their product. Lazboy ships us a substandard product from the getgo, and says that their warranty policy will take care of whatever quality problems. I do not want to have to file warranty claims every two months for the next 3 years, nor do I want to have to rotate and flip my cushions once a week, which is what I feel is required. Even if I get the new cushions, the new car feeling is gone. I'm stuck with a poor quality sofa. I paid premium dollar from a premium brand, but I did not get premium product. I mean I could understand their not accepting a return if I suddenly did not like the color or style, but this is a product defect, which they just want to patch up by having me go through warranty. I weigh 180lbs, wife 105, baby 25 with 4 to 5 hours of use at most per day. Do I have a legitimate grievance? What other options do I have to try and get them to return the sofa? Consumer advocacy groups? Local news? |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Return ducts in basement reducing heating efficiency?! | Home Repair | |||
Heat banks (again!) | UK diy | |||
how do I ensure there is a cold water path to the boilers return | UK diy |