Ok, after reading about all the goodness of fiberglass doors and how
they do not dent or warp, I bought a set of double doors. During our
first winter, one of the doors warped - the top edge bends inwards
leaving a gap for the cold wind to blow in.


I want people to know that you will NOT get any support from a local
company called Classic Openings. The old man was convinced there was
something else wrong and was not helpful AT ALL. So I contacted Therma-
Tru directly. They sent a professional to check the door and
determined that it was indeed a defective door. 8 months later,
Thermo-Tru sends a replacement door -- to Classic Openings. These
people calls me up, tell me to take off my old door and go into the
store to swap out with the new one. They actually suggested I put up a
plastic cover. The original doors that I bought were delivered,
however for this replacement I need to do all the work.

Basically just want to let folks know:

1) fiberglass doors can warp
2) therma-tru was somewhat supportive
3) Classic Openings in Irving, TX has NO concept of customer
support. You are on your own.

Remove lockset, remove hinge pins and doors. Bring to dealer get new
doors and replace. No biggie.


On Aug 20, 2:58 pm, wrote:
Ok, after reading about all the goodness of fiberglass doors and how
they do not dent or warp, I bought a set of double doors. During our
first winter, one of the doors warped - the top edge bends inwards
leaving a gap for the cold wind to blow in.

I want people to know that you will NOT get any support from a local
company called Classic Openings. The old man was convinced there was
something else wrong and was not helpful AT ALL. So I contacted Therma-
Tru directly. They sent a professional to check the door and
determined that it was indeed a defective door. 8 months later,
Thermo-Tru sends a replacement door -- to Classic Openings. These
people calls me up, tell me to take off my old door and go into the
store to swap out with the new one. They actually suggested I put up a
plastic cover. The original doors that I bought were delivered,
however for this replacement I need to do all the work.

Basically just want to let folks know:

1) fiberglass doors can warp
2) therma-tru was somewhat supportive
3) Classic Openings in Irving, TX has NO concept of customer
support. You are on your own.

I have one Thermo-Tru fiberglass door. No warpage but the glass is leaking.
I plan to change it out to a Pella door when I put in a sunroom so I haven't
bothered complaining to Thermo=Tru.


wrote in message
ups.com...
Ok, after reading about all the goodness of fiberglass doors and how
they do not dent or warp, I bought a set of double doors. During our
first winter, one of the doors warped - the top edge bends inwards
leaving a gap for the cold wind to blow in.


I want people to know that you will NOT get any support from a local
company called Classic Openings. The old man was convinced there was
something else wrong and was not helpful AT ALL. So I contacted Therma-
Tru directly. They sent a professional to check the door and
determined that it was indeed a defective door. 8 months later,
Thermo-Tru sends a replacement door -- to Classic Openings. These
people calls me up, tell me to take off my old door and go into the
store to swap out with the new one. They actually suggested I put up a
plastic cover. The original doors that I bought were delivered,
however for this replacement I need to do all the work.

Basically just want to let folks know:

1) fiberglass doors can warp
2) therma-tru was somewhat supportive
3) Classic Openings in Irving, TX has NO concept of customer
support. You are on your own.

On Aug 20, 2:07 pm, wrote:
Remove lockset, remove hinge pins and doors. Bring to dealer get new
doors and replace. No biggie.

On Aug 20, 2:58 pm, wrote:



Ok, after reading about all the goodness of fiberglass doors and how
they do not dent or warp, I bought a set of double doors. During our
first winter, one of the doors warped - the top edge bends inwards
leaving a gap for the cold wind to blow in.

I want people to know that you will NOT get any support from a local
company called Classic Openings. The old man was convinced there was
something else wrong and was not helpful AT ALL. So I contacted Therma-
Tru directly. They sent a professional to check the door and
determined that it was indeed a defective door. 8 months later,
Thermo-Tru sends a replacement door -- to Classic Openings. These
sure if:

1) you had a truck
2) you some replacement door to cover the opening or some coverage
3) you can take the glass off and put on the new door without damage

The whole point is product support. I paid for the original doors,
paid for original delivery, why do I have to go through all this?

especially when I was mislead --- FIBERGLASS DOORS CAN WARP AND BOW.



people calls me up, tell me to take off my old door and go into the
store to swap out with the new one. They actually suggested I put up a
plastic cover. The original doors that I bought were delivered,
however for this replacement I need to do all the work.

Basically just want to let folks know:

1) fiberglass doors can warp
2) therma-tru was somewhat supportive
3) Classic Openings in Irving, TX has NO concept of customer
support. You are on your own.- Hide quoted text -

- Show quoted text -

On Aug 30, 12:35 pm, wrote:
On Aug 20, 2:07 pm, wrote:



Remove lockset, remove hinge pins and doors. Bring to dealer get new
doors and replace. No biggie.

On Aug 20, 2:58 pm, wrote:

Ok, after reading about all the goodness of fiberglass doors and how
they do not dent or warp, I bought a set of double doors. During our
first winter, one of the doors warped - the top edge bends inwards
leaving a gap for the cold wind to blow in.

I want people to know that you will NOT get any support from a local
company called Classic Openings. The old man was convinced there was
something else wrong and was not helpful AT ALL. So I contacted Therma-
Tru directly. They sent a professional to check the door and
determined that it was indeed a defective door. 8 months later,
Thermo-Tru sends a replacement door -- to Classic Openings. These

sure if:

1) you had a truck
2) you some replacement door to cover the opening or some coverage
3) you can take the glass off and put on the new door without damage

The whole point is product support. I paid for the original doors,
paid for original delivery, why do I have to go through all this?

especially when I was mislead --- FIBERGLASS DOORS CAN WARP AND BOW.



people calls me up, tell me to take off my old door and go into the
store to swap out with the new one. They actually suggested I put up a
plastic cover. The original doors that I bought were delivered,
however for this replacement I need to do all the work.




Basically just want to let folks know:

1) fiberglass doors can warp
2) therma-tru was somewhat supportive
3) Classic Openings in Irving, TX has NO concept of customer
support. You are on your own.- Hide quoted text -

- Show quoted text -- Hide quoted text -

- Show quoted text -- Hide quoted text -

- Show quoted text -


The whole point is NOT how am I going to resolve this issue.

It is to let people know fiberglass doors can warp despite all you
read and hear from the salesman about how these doors are flawless. I
can't speak of other manufacturers, but I know Therma-Tru figerglass
doors can warp/bow. Also want to let folks know about the lack of
support from Classic Openings, IF they are in this local area and are
thinking of doing business with this company.

Jackelch wrote:
responding to
http://www.homeownershub.com/mainten...rp-243691-.htm
Jackelch wrote:

wrote:





This Tommy Tran guy is just a big cry baby. He or his people
installed the new doors perhaps a little out-of-square. Our people
looked at the installation and Therma-Tru looked at it. Everyone
said that he should re-install the doors plumb and square. He
insisted that the door itself was warped. Eventually, after many
months of his h arranging, bordering on harassment, and possibly
libel and slander, Therma-Tru decided to provide a replacement door
just to shut him up. Because he or his agents had installed his
doors, we offered him the replacement as a swap-out, one for the
other, as his purchase was essentially cash and carry, though he did
pay for the doors to be delivered. He felt that we should send
personnel out to his home and swap out the door, hardware, and door
lite at no charge, and guarantee that the new door would work better
than the one he already had in the out-of-plumb and out-of-square
door frame. We offered to swap out the door, hinges, hardware and
door light at our published service call rates, with no such
guarantee, but he refused that offer. Instead he decided to bad
mouth our company, the manufacturer, and any and everyone else, in
just about any forum he could. If you are any type of merchant,
service company, manufacturer, or anyone dealing with the public,
please be forewarned that you can never satisfy a Tommy Tran - the
cry-baby, who has little to no mechanical ability whatsoever and any
vendor is always perceived to be the guilty party who owes him
curb-service to fix the problems he himself created.



You've learned an important lesson: When a customer rises up in righteous
indignation, there is NOTHING that can be done to mollify him.

The Stucco site is not a help forum, it's an
*advertising* forum that invades real forums
(like "alt.home.repair", part of "usenet")
parasitically in order to generate free
advertising for itself, which continually
advances its search engine placement, thereby
increasing its own revenue through its click-
through advertising commissions.

So the first thing you should do is write them
an email and tell them to quit spamming.

Then try to find your way here through proper
channels. Please do a google search on "Usenet"
and post the regular way.



--
Christopher A. Young
Learn more about Jesus
www.lds.org
..


"Jackelch" wrote in message
roups.com...
responding to
http://www.homeownershub.com/mainten...rp-243691-.htm
Jackelch wrote: