I am having a problem receiving calls.
Firs the telco said there check from there end showed a short on the line.

They advised unplugging all the phones but one and add them back one at a
time. Lousy idea. it is hard to prove a negative.
Next test: take a believed to be good phone out to the net work box.
Disconnect from the house and plug in directly to the telco line. Had
someone call me several times. problem still persisted. caller said there
was one ring at the calling end and then the message that the called party
had been disconnected. Repeated the test using a second wired phone at the
box. Same result.

Called telco again to report results. They set an appointment for service
this am. Then telco called and said they had fixed problem from there end.
Then there was a computer generated call asking if I agreed the problem had
been fixed. I responded NO. Then a live body called back and I said that I
would need a few days to be assured that it was really fixed. OK and keep
the appointment with the service guy.

Service guy came and checked at the box said all was ok. When I described
the scenario to him, he said that situation that sys the party had hung up
was a software problem.

This afternoon, spouse tried to call home from cell phone. Same problem.
Took three tries before house phone rang long enough to complete call.
Typically there might have been one ring and by time you picked up a
handset, the line was open.. No caller, no dial tone.

I tried calling house phone from cell while I was in the house to hear what
was happening. This with only two phones plugged in. One wired one cordless.
these are both "good" phones. First try had same fault. Subsequent tries (5
or 6) all ok.

I plan to rig up my ohmmeter to RJ 11/14 plug and try to see what happens
as I plug phones into the house one at a time to find any anomaly.

What is the acceptable resistance range as I add phones to the system? I
expect that all of the ringers are electronic.

Where do you think the problem lies?
Is it me or them?

BTW, never a problem making out going calls, and PC is on cable and has no
telephone modem.


Charlie

On Mon, 12 Dec 2005 23:37:05 GMT, Commodore Joe Redcloud
wrote:

On Mon, 12 Dec 2005 18:30:34 -0500, "Charlie Bress" wrote:

I am having a problem receiving calls.
Firs the telco said there check from there end showed a short on the line.

They advised unplugging all the phones but one and add them back one at a
time. Lousy idea. it is hard to prove a negative.

Actually, in this case, it would be an absolutely excellent idea.


Commodore Joe Redcloud


Pick your simplest, basic telephone and have it connected as your only
phone for a test.

If you are still experiencing the problem of people calling and the
phone only ringing once, it is likely that the problem is at the phone
company central office or on the line to your house. What else could
it be?

On the other hand, if you have other equipment connected, alarm
dialers, answering machines, modems, maybe a PBX system, the problem
is likely to be with your equipment.

One other thing you could do is borrow a lineman's headset and put it
in the monitor position while listening on the line for incoming calls
to see if you hear anything unusual.

Beachcomber

"Commodore Joe Redcloud" wrote in message
...
On Mon, 12 Dec 2005 18:30:34 -0500, "Charlie Bress"
wrote:

I am having a problem receiving calls.
Firs the telco said there check from there end showed a short on the line.

They advised unplugging all the phones but one and add them back one at a
time. Lousy idea. it is hard to prove a negative.

Actually, in this case, it would be an absolutely excellent idea.


Commodore Joe Redcloud

Excellent you say? I think not. How can I tell if anyone ever calls?

If all the phones are unplugged and nothing ever rings, nobody calls or
maybe they do. How can I tell?

I can prove if something is wrong when it is supposed to happen and doesn't,
but if nothing happens what has that shown?

Nothing is what it proves.

Charlie

Charlie

Charlie Bress wrote:
I am having a problem receiving calls.
Firs the telco said there check from there end showed a short on the line.

They advised unplugging all the phones but one and add them back one at a
time. Lousy idea. it is hard to prove a negative.
Next test: take a believed to be good phone out to the net work box.
Disconnect from the house and plug in directly to the telco line. Had
someone call me several times. problem still persisted. caller said there
was one ring at the calling end and then the message that the called party
had been disconnected. Repeated the test using a second wired phone at the
box. Same result.

Called telco again to report results. They set an appointment for service
this am. Then telco called and said they had fixed problem from there end.
Then there was a computer generated call asking if I agreed the problem had
been fixed. I responded NO. Then a live body called back and I said that I
would need a few days to be assured that it was really fixed. OK and keep
the appointment with the service guy.

Service guy came and checked at the box said all was ok. When I described
the scenario to him, he said that situation that sys the party had hung up
was a software problem.

This afternoon, spouse tried to call home from cell phone. Same problem.
Took three tries before house phone rang long enough to complete call.
Typically there might have been one ring and by time you picked up a
handset, the line was open.. No caller, no dial tone.

I tried calling house phone from cell while I was in the house to hear what
was happening. This with only two phones plugged in. One wired one cordless.
these are both "good" phones. First try had same fault. Subsequent tries (5
or 6) all ok.

I plan to rig up my ohmmeter to RJ 11/14 plug and try to see what happens
as I plug phones into the house one at a time to find any anomaly.

What is the acceptable resistance range as I add phones to the system? I
expect that all of the ringers are electronic.

Where do you think the problem lies?
Is it me or them?

BTW, never a problem making out going calls, and PC is on cable and has no
telephone modem.


Charlie

I've seen this problem before. In my case, it was a telephone line
surge protector. The ring voltage is around 90v and this was
triggering the surge protector & not letting the house phones ring with
an incoming call. Outgoing calls were ok. Removed the surge protector
& everything was ok.

Bob S.

Charlie Bress wrote:
They advised unplugging all the phones but one and add them back one at a
time. Lousy idea. it is hard to prove a negative.

Actually, in this case, it would be an absolutely excellent idea.

Excellent you say? I think not. How can I tell if anyone ever calls?

If all the phones are unplugged and nothing ever rings, nobody calls or
maybe they do. How can I tell?


They didn't say to unplug all the phones. They said to unplug all the phones
EXCEPT ONE.



--
Mortimer Schnerd, RN

VE

wrote in message
oups.com...
:
: Charlie Bress wrote:
: I am having a problem receiving calls.
: Firs the telco said there check from there end showed a short
on the line.
:
: They advised unplugging all the phones but one and add them
back one at a
: time. Lousy idea. it is hard to prove a negative.
: Next test: take a believed to be good phone out to the net
work box.
: Disconnect from the house and plug in directly to the telco
line. Had
: someone call me several times. problem still persisted.
caller said there
: was one ring at the calling end and then the message that the
called party
: had been disconnected. Repeated the test using a second wired
phone at the
: box. Same result.
:
: Called telco again to report results. They set an appointment
for service
: this am. Then telco called and said they had fixed problem
from there end.
: Then there was a computer generated call asking if I agreed
the problem had
: been fixed. I responded NO. Then a live body called back and
I said that I
: would need a few days to be assured that it was really fixed.
OK and keep
: the appointment with the service guy.
:
: Service guy came and checked at the box said all was ok. When
I described
: the scenario to him, he said that situation that sys the
party had hung up
: was a software problem.
:
: This afternoon, spouse tried to call home from cell phone.
Same problem.
: Took three tries before house phone rang long enough to
complete call.
: Typically there might have been one ring and by time you
picked up a
: handset, the line was open.. No caller, no dial tone.
:
: I tried calling house phone from cell while I was in the
house to hear what
: was happening. This with only two phones plugged in. One
wired one cordless.
: these are both "good" phones. First try had same fault.
Subsequent tries (5
: or 6) all ok.
:
: I plan to rig up my ohmmeter to RJ 11/14 plug and try to see
what happens
: as I plug phones into the house one at a time to find any
anomaly.
:
: What is the acceptable resistance range as I add phones to
the system? I
: expect that all of the ringers are electronic.
:
: Where do you think the problem lies?
: Is it me or them?
:
: BTW, never a problem making out going calls, and PC is on
cable and has no
: telephone modem.
:
:
: Charlie
:
: I've seen this problem before. In my case, it was a telephone
line
: surge protector. The ring voltage is around 90v and this was
: triggering the surge protector & not letting the house phones
ring with
: an incoming call. Outgoing calls were ok. Removed the surge
protector
: & everything was ok.
:
: Bob S.
:

Those are my thoughts, too. Depending on the installation, it's
usually pretty easy to pull them out long enough to test.

Testing the DC resistance as you plug in the phones won't tell
much either. It's not a DC issue unless the telco battery
voltage is sagging.
Are you on a long line from the telco? If so, it might be a
repeater problem, meaning a telco problem.
The guy that mentioned software at the telco might be onto
something, but ... I think they'd be aware of that because many
people would be having similar problems.

It really sounds like something somewhere is pulling enough
current during ringing voltage to trip the ring voltage generator
at the telco.

If you call in with all phones disconnected, will the ring still
go away like that? If so, it's almost but not guaranteed, to be
a telco issue.
If the problem's still there, then disconnect the whole of the
house wiring and see if hte problem's there. Then inform the
telco.

If it's repeatable, next time you get a techie out there, show
him the problem so he doesn't have to interpret anything.

HTH,

Pop

"Charlie Bress" wrote in message
. ..

Commodore Joe Redcloud

Excellent you say? I think not. How can I tell if anyone ever calls?

If all the phones are unplugged and nothing ever rings, nobody calls or
maybe they do. How can I tell?

I can prove if something is wrong when it is supposed to happen and
doesn't, but if nothing happens what has that shown?

Nothing is what it proves.

You already said you have a cell phone, so you can do the test and call
yourself. You can also call someone else and have them call you back to do
the test.

I agree with Commodore.

"I agree with Commodore"

Count me in too! It's only common sense to disconnect all but one
basic phone that you believe is reliable.

But in this case, since it was verified that the problem existed with a
single phone connected at the NTU, it's pretty obvious it's not a phone
problem,

Commodore Joe Redcloud wrote:
On Mon, 12 Dec 2005 19:33:53 -0500, "Charlie Bress" wrote:


"Commodore Joe Redcloud" wrote in message
. ..

On Mon, 12 Dec 2005 18:30:34 -0500, "Charlie Bress"
wrote:


I am having a problem receiving calls.
Firs the telco said there check from there end showed a short on the line.

They advised unplugging all the phones but one and add them back one at a
time. Lousy idea. it is hard to prove a negative.

Actually, in this case, it would be an absolutely excellent idea.


Commodore Joe Redcloud

Excellent you say? I think not. How can I tell if anyone ever calls?

If all the phones are unplugged and nothing ever rings, nobody calls or
maybe they do. How can I tell?

I can prove if something is wrong when it is supposed to happen and doesn't,
but if nothing happens what has that shown?

Nothing is what it proves.

Charlie

Charlie



Doesn't sound like you really want to solve the problem, Charlie.


Commodore Joe Redcloud

Charlie, I've been in the business for going on to 39 years,
shut up and listen to Joe.

you talk about disconnecting all the phones. the problem
you describe is common if you exceed the "ringer
equivalence" allowed by your phone line. the max may be 5.0
on most telephone offices, but may be as low as 3.0 if you
are connected to a remote terminal (common on lines also
providing a dsl connection).

you get the total by adding all the RE's shown on the base
of the phones (typical is 1.0 per phone) connected to the
line. counts even if the ringer is set to low or off!

also, bad protector and wet cable will cause "pre-mature
ring trip" (the phone office thought the line was answered).
The phone company should be able to do a line test for
ring voltage breakdown from their end. Repair tech should
have a tester to make the same test in the field.

-larry / dallas










Charlie Bress wrote:

I am having a problem receiving calls.
Firs the telco said there check from there end showed a short on the line.

They advised unplugging all the phones but one and add them back one at a
time. Lousy idea. it is hard to prove a negative.
Next test: take a believed to be good phone out to the net work box.
Disconnect from the house and plug in directly to the telco line. Had
someone call me several times. problem still persisted. caller said there
was one ring at the calling end and then the message that the called party
had been disconnected. Repeated the test using a second wired phone at the
box. Same result.

Called telco again to report results. They set an appointment for service
this am. Then telco called and said they had fixed problem from there end.
Then there was a computer generated call asking if I agreed the problem had
been fixed. I responded NO. Then a live body called back and I said that I
would need a few days to be assured that it was really fixed. OK and keep
the appointment with the service guy.

Service guy came and checked at the box said all was ok. When I described
the scenario to him, he said that situation that sys the party had hung up
was a software problem.

This afternoon, spouse tried to call home from cell phone. Same problem.
Took three tries before house phone rang long enough to complete call.
Typically there might have been one ring and by time you picked up a
handset, the line was open.. No caller, no dial tone.

I tried calling house phone from cell while I was in the house to hear what
was happening. This with only two phones plugged in. One wired one cordless.
these are both "good" phones. First try had same fault. Subsequent tries (5
or 6) all ok.

I plan to rig up my ohmmeter to RJ 11/14 plug and try to see what happens
as I plug phones into the house one at a time to find any anomaly.

What is the acceptable resistance range as I add phones to the system? I
expect that all of the ringers are electronic.

Where do you think the problem lies?
Is it me or them?

BTW, never a problem making out going calls, and PC is on cable and has no
telephone modem.


Charlie

"Mortimer Schnerd, RN" wrote in message
om...
Charlie Bress wrote:
They advised unplugging all the phones but one and add them back one at
a
time. Lousy idea. it is hard to prove a negative.

Actually, in this case, it would be an absolutely excellent idea.

Excellent you say? I think not. How can I tell if anyone ever calls?

If all the phones are unplugged and nothing ever rings, nobody calls or
maybe they do. How can I tell?


They didn't say to unplug all the phones. They said to unplug all the
phones EXCEPT ONE.



--
Mortimer Schnerd, RN

VE


Actually you are right. But if they think it is a defective phone causing
the problem, which one should I select to use as a "gold" standard?

Any way, I just had a line test run and it confirms a problem with the line.
I submitted a repair request implicating the surge protectors. That is the
diagnosis that makes technical sense.

Charlie

On Mon, 12 Dec 2005 18:30:34 -0500, "Charlie Bress"
wrote:

I am having a problem receiving calls.
Firs the telco said there check from there end showed a short on the line.

They advised unplugging all the phones but one and add them back one at a
time. Lousy idea. it is hard to prove a negative.

It's a very good idea. Have you got a better one? In fact it turns
proving a negative into illustrating a positive.

Next test: take a believed to be good phone out to the net work box.
Disconnect from the house and plug in directly to the telco line. Had
someone call me several times. problem still persisted. caller said there
was one ring at the calling end and then the message that the called party
had been disconnected. Repeated the test using a second wired phone at the
box. Same result.

Then it's the phone company's problem, assuming you did this right.

They suggest this test as the second test because it's harder for a
lot of people to do, and not everyone has a network connector on their
house. Here, they will install one for free if you ask. Of course
they do that at least in part so that they can have less service calls
to make, but given the way repairs are billed or not billed, it'ss in
the customer'sr interest too.

Called telco again to report results. They set an appointment for service
this am. Then telco called and said they had fixed problem from there end.
Then there was a computer generated call asking if I agreed the problem had
been fixed. I responded NO.

If you got the call on the previously broken line, then it was fixed.

Then a live body called back and I said that I
would need a few days to be assured that it was really fixed. OK and keep
the appointment with the service guy.

Service guy came and checked at the box said all was ok. When I described
the scenario to him, he said that situation that sys the party had hung up
was a software problem.

This afternoon, spouse tried to call home from cell phone. Same problem.
Took three tries before house phone rang long enough to complete call.

Now you are describing a different problem. Have you informed the
telco of these details of the problem?

Now you have to redo the test they gave you. Disconnect the house from
the network and plug a phone into the now-empty jack. Since you have
a cell phone, you can do the whole test yourself. Call your house
with the cell phone.

Typically there might have been one ring and by time you picked up a
handset, the line was open.. No caller, no dial tone.

I tried calling house phone from cell while I was in the house to hear what
was happening. This with only two phones plugged in. One wired one cordless.

How many phones do you have, and how many of them are more than 20
years old?

these are both "good" phones. First try had same fault. Subsequent tries (5
or 6) all ok.

I plan to rig up my ohmmeter to RJ 11/14 plug and try to see what happens
as I plug phones into the house one at a time to find any anomaly.

I thought you said this was a bad plan!

What is the acceptable resistance range as I add phones to the system? I
expect that all of the ringers are electronic.

What is the REN on the bottom of each phone? (Ringer equivalency
number, where 1 = the reciprocal of the resistance of a black
1950's/60's dial phone.

That is the total REN is the sum of the individual RENs.

Where do you think the problem lies?
Is it me or them?

BTW, never a problem making out going calls, and PC is on cable and has no
telephone modem.


Charlie



Remove NOPSAM to email me. Please let
me know if you have posted also.

On Mon, 12 Dec 2005 19:33:53 -0500, "Charlie Bress"
wrote:


"Commodore Joe Redcloud" wrote in message
.. .
On Mon, 12 Dec 2005 18:30:34 -0500, "Charlie Bress"
wrote:

I am having a problem receiving calls.
Firs the telco said there check from there end showed a short on the line.

They advised unplugging all the phones but one and add them back one at a
time. Lousy idea. it is hard to prove a negative.

Actually, in this case, it would be an absolutely excellent idea.


Commodore Joe Redcloud

Excellent you say? I think not. How can I tell if anyone ever calls?

If all the phones are unplugged and nothing ever rings, nobody calls or
maybe they do. How can I tell?

You leave one phone plugged in and call yourself on the cell phone.
Duh.

Commondor and Mortimer say it all, and you agree.

You test if you have a good phone by taking a phone to the neighbor's
or to work and see if it works there.

I can prove if something is wrong when it is supposed to happen and doesn't,
but if nothing happens what has that shown?

Nothing is what it proves.

Charlie

Charlie



Remove NOPSAM to email me. Please let
me know if you have posted also.

On Tue, 13 Dec 2005 05:02:37 GMT, larry wrote:

you talk about disconnecting all the phones. the problem
you describe is common if you exceed the "ringer
equivalence" allowed by your phone line. the max may be 5.0
on most telephone offices, but may be as low as 3.0 if you
are connected to a remote terminal (common on lines also
providing a dsl connection).

you get the total by adding all the RE's shown on the base
of the phones (typical is 1.0 per phone) connected to the

Not anymore, I think. Check your phones. They were 1.0 when the
phones used a pretty big coil to move a real clapper and ring a real
bell. You know, the 50's, the phones that never broke.

I still use one in the basement, but I disconnected the bell so I
wouldn't have to worry about exceeding the maximum REN.

line. counts even if the ringer is set to low or off!

True in many/most cases,, unless you go inside and disconnect the
bell. But peizo-electric buzzers etc. are low enough that it isn't
worth doing this.


also, bad protector and wet cable will cause "pre-mature
ring trip" (the phone office thought the line was answered).
The phone company should be able to do a line test for
ring voltage breakdown from their end. Repair tech should
have a tester to make the same test in the field.

-larry / dallas










Charlie Bress wrote:

I am having a problem receiving calls.
Firs the telco said there check from there end showed a short on the line.

They advised unplugging all the phones but one and add them back one at a
time. Lousy idea. it is hard to prove a negative.
Next test: take a believed to be good phone out to the net work box.
Disconnect from the house and plug in directly to the telco line. Had
someone call me several times. problem still persisted. caller said there
was one ring at the calling end and then the message that the called party
had been disconnected. Repeated the test using a second wired phone at the
box. Same result.

Called telco again to report results. They set an appointment for service
this am. Then telco called and said they had fixed problem from there end.
Then there was a computer generated call asking if I agreed the problem had
been fixed. I responded NO. Then a live body called back and I said that I
would need a few days to be assured that it was really fixed. OK and keep
the appointment with the service guy.

Service guy came and checked at the box said all was ok. When I described
the scenario to him, he said that situation that sys the party had hung up
was a software problem.

This afternoon, spouse tried to call home from cell phone. Same problem.
Took three tries before house phone rang long enough to complete call.
Typically there might have been one ring and by time you picked up a
handset, the line was open.. No caller, no dial tone.

I tried calling house phone from cell while I was in the house to hear what
was happening. This with only two phones plugged in. One wired one cordless.
these are both "good" phones. First try had same fault. Subsequent tries (5
or 6) all ok.

I plan to rig up my ohmmeter to RJ 11/14 plug and try to see what happens
as I plug phones into the house one at a time to find any anomaly.

What is the acceptable resistance range as I add phones to the system? I
expect that all of the ringers are electronic.

Where do you think the problem lies?
Is it me or them?

BTW, never a problem making out going calls, and PC is on cable and has no
telephone modem.


Charlie




Remove NOPSAM to email me. Please let
me know if you have posted also.

Beachcomber wrote:
If you are still experiencing the problem of people calling and the
phone only ringing once, it is likely that the problem is at the phone
company central office or on the line to your house. What else could
it be?

A low impedance fault in the house wiring or one of the connected
phones.

"Pop" wrote in message
...

wrote in message
oups.com...
:
: Charlie Bress wrote:
: I am having a problem receiving calls.
: Firs the telco said there check from there end showed a short
on the line.
:
: They advised unplugging all the phones but one and add them
back one at a
: time. Lousy idea. it is hard to prove a negative.
: Next test: take a believed to be good phone out to the net
work box.
: Disconnect from the house and plug in directly to the telco
line. Had
: someone call me several times. problem still persisted.
caller said there
: was one ring at the calling end and then the message that the
called party
: had been disconnected. Repeated the test using a second wired
phone at the
: box. Same result.
:
: Called telco again to report results. They set an appointment
for service
: this am. Then telco called and said they had fixed problem
from there end.
: Then there was a computer generated call asking if I agreed
the problem had
: been fixed. I responded NO. Then a live body called back and
I said that I
: would need a few days to be assured that it was really fixed.
OK and keep
: the appointment with the service guy.
:
: Service guy came and checked at the box said all was ok. When
I described
: the scenario to him, he said that situation that sys the
party had hung up
: was a software problem.
:
: This afternoon, spouse tried to call home from cell phone.
Same problem.
: Took three tries before house phone rang long enough to
complete call.
: Typically there might have been one ring and by time you
picked up a
: handset, the line was open.. No caller, no dial tone.
:
: I tried calling house phone from cell while I was in the
house to hear what
: was happening. This with only two phones plugged in. One
wired one cordless.
: these are both "good" phones. First try had same fault.
Subsequent tries (5
: or 6) all ok.
:
: I plan to rig up my ohmmeter to RJ 11/14 plug and try to see
what happens
: as I plug phones into the house one at a time to find any
anomaly.
:
: What is the acceptable resistance range as I add phones to
the system? I
: expect that all of the ringers are electronic.
:
: Where do you think the problem lies?
: Is it me or them?
:
: BTW, never a problem making out going calls, and PC is on
cable and has no
: telephone modem.
:
:
: Charlie
:
: I've seen this problem before. In my case, it was a telephone
line
: surge protector. The ring voltage is around 90v and this was
: triggering the surge protector & not letting the house phones
ring with
: an incoming call. Outgoing calls were ok. Removed the surge
protector
: & everything was ok.
:
: Bob S.
:

Those are my thoughts, too. Depending on the installation, it's
usually pretty easy to pull them out long enough to test.

Testing the DC resistance as you plug in the phones won't tell
much either. It's not a DC issue unless the telco battery
voltage is sagging.
Are you on a long line from the telco? If so, it might be a
repeater problem, meaning a telco problem.
The guy that mentioned software at the telco might be onto
something, but ... I think they'd be aware of that because many
people would be having similar problems.

It really sounds like something somewhere is pulling enough
current during ringing voltage to trip the ring voltage generator
at the telco.

If you call in with all phones disconnected, will the ring still
go away like that? If so, it's almost but not guaranteed, to be
a telco issue.
If the problem's still there, then disconnect the whole of the
house wiring and see if hte problem's there. Then inform the
telco.

If it's repeatable, next time you get a techie out there, show
him the problem so he doesn't have to interpret anything.

HTH,

Pop

Pop, I mentioned in my original post that the problem was still there when I
had plugged in at the telco interface.
That, of course, left the house out of the circuit. I also told the tech
who showed up.

I have reported the problem again to the telco. I have even suggested to
them that the protectors being bad is a likely cause.
All phones are now plugged in again as I am sure that it is a telco problem
and has nothing to do with the inside stuff.
Consider the following. Fault only occurs when an incoming call (read that
as ringing signal) arrives.
The fault is intermittent. Not every call fails. Outbound calls never fail.
Calls in progress, inbound or outbound, never have a problem.

I just went out to the NID, but the protectors are not obvious and I
hesitate to tear into it too deeply, following my own advice "if you don't
know what you are doing, don't do it"

My faith in the troubleshooting ability of the telco folks has diminished
somewhat.

Thanks

Charlie

"L D'Bonnie" wrote in message
...
Commodore Joe Redcloud wrote:
On Mon, 12 Dec 2005 19:33:53 -0500, "Charlie Bress"
wrote:


"Commodore Joe Redcloud" wrote in message
...

On Mon, 12 Dec 2005 18:30:34 -0500, "Charlie Bress"
wrote:


I am having a problem receiving calls.
Firs the telco said there check from there end showed a short on the
line.

They advised unplugging all the phones but one and add them back one at
a
time. Lousy idea. it is hard to prove a negative.

Actually, in this case, it would be an absolutely excellent idea.


Commodore Joe Redcloud

Excellent you say? I think not. How can I tell if anyone ever calls?

If all the phones are unplugged and nothing ever rings, nobody calls or
maybe they do. How can I tell?

I can prove if something is wrong when it is supposed to happen and
doesn't, but if nothing happens what has that shown?

Nothing is what it proves.

Charlie

Charlie


Doesn't sound like you really want to solve the problem, Charlie.
Commodore Joe Redcloud

Charlie, I've been in the business for going on to 39 years,
shut up and listen to Joe.


You should really read the rest of the posts on this subject.
And then read my original post again.
Let me know if you do not understand the part that says:

Disconnect from the house and plug in directly to the telco line. Had
someone call me several times. problem still persisted. caller said there
was one ring at the calling end and then the message that the called party
had been disconnected. Repeated the test using a second wired phone at the
box. Same result.

Evidently reading is not your strong point. Maybe you should take a remedial
course so you won't jump in and tell someone to shut up when you don't have
a clue what is going on.

BTW Telco is coming back to fix their problem.

Charlie

"Maybe you should take a remedial course so you won't jump in and tell
someone to shut up when you don't have
a clue what is going on. "

Heh Charlie, one of the first things you posted was:

"They (the phone co) advised unplugging all the phones but one and add
them back one at a
time. Lousy idea. it is hard to prove a negative. "

Seems everyone here but you thinks that was a good first suggestion as
the phone company tried to help you. And you;re the guy who
apparently can't work a phone or deal with the phone company. So, if
anyone needs a remedial course, it's you!

wrote in message
oups.com.gnresend...
"I agree with Commodore"

Count me in too! It's only common sense to disconnect all but one
basic phone that you believe is reliable.

But in this case, since it was verified that the problem existed with a
single phone connected at the NTU, it's pretty obvious it's not a phone
problem,


Hey, you finally figured it out

"Hey, you finally figured it out "

Yes, but apparently you haven't. If it doesn;t work at the NTU, it's
the phone company's problem. And since you can easily demonstrate the
problem to a tech standing there by using a cell phone to call the
line, what more do you need?

Charlie Bress wrote:

[snip]

Evidently reading is not your strong point. Maybe you should take a remedial
course so you won't jump in and tell someone to shut up when you don't have
a clue what is going on.

BTW Telco is coming back to fix their problem.

This isn't addressed to you in particular, Charlie,
but IIRC you said you had a NID box, so the last
bit may apply. It's general info to others who may
have a similar problem.

Another possibility is a DSL filter left over from
a previous owner/tenant. When I worked for our telco,
I had one call where a filter went short, shutting
down phone service. It was installed for a previous
tenant's internet.

They get left in place when internet is uninstalled,
since they don't interfere with POTS (plain ol'
telephone service).

Usually.

Mostly they're mounted near the surge protector, but
depending on the phone wiring and/or the internet
installer's rush to finish and/or the customer's
wishes, they can be stuck in behind a wall plate
(phone, not power) somewhere in the house.

If the building has an exterior NID box, it can be
located there, too.