Home |
Search |
Today's Posts |
#1
Posted to misc.consumers.house,misc.consumers
|
|||
|
|||
AT&T: A Giant miserable beast
Those of us who have AT&T for home or business DSL service would experience
what is known as the horrific customer service. It works well for AT&T though. AT&T has gotten too fat after a series of merging with other telecomuncation companies. It's a known fact that AT&T has successfully lobbied our corrupt government to violate every anti-trust law of the land leading to the AT&T known today. Now, without much of competition, AT&T has exposed its real ugly face. Customer service is out of the window and plagued by layers of low-paid, incompetent employees with the "I-don't- care" attitude. Since AT&T now has the monopoly in many parts of the country, it care less what the consumers think or how much they suffer because of AT&T low-quality service, despite all false promises and empty slogans of "excellent customer service" boasted by AT&T. This goes to show that the American consumers have been betrayed by their own government, which has failed to regulate an industry that's based on and thrived on GREED. Like the failed banking system, the telecom companies in the US are among the examples of a MISERABLE FAILURE OF THE BUSH ADMINISTRATION and corporate-governed Republican party. |
#2
Posted to misc.consumers.house,misc.consumers
|
|||
|
|||
AT&T: A Giant miserable beast
In article ,
"Rudy M." wrote: Those of us who have AT&T for home or business DSL service would experience what is known as the horrific customer service. It works well for AT&T though. AT&T has gotten too fat after a series of merging with other telecomuncation companies. It's a known fact that AT&T has successfully lobbied our corrupt government to violate every anti-trust law of the land leading to the AT&T known today. Now, without much of competition, AT&T has exposed its real ugly face. Customer service is out of the window and plagued by layers of low-paid, incompetent employees with the "I-don't- care" attitude. Since AT&T now has the monopoly in many parts of the country, it care less what the consumers think or how much they suffer because of AT&T low-quality service, despite all false promises and empty slogans of "excellent customer service" boasted by AT&T. This goes to show that the American consumers have been betrayed by their own government, which has failed to regulate an industry that's based on and thrived on GREED. Like the failed banking system, the telecom companies in the US are among the examples of a MISERABLE FAILURE OF THE BUSH ADMINISTRATION and corporate-governed Republican party. All I can say is check out your monthly billing statement very carefully, they will try to sneak in extra charges and hope you don't notice. I don't have a better option for DSL in my area so I'm stuck with AT&T. One day I noticed that they were charging me for a higher DSL speed (I only need the basic speed)...I ran a speedtest with a couple of test sites and I was still at the basic speed. I took a 2nd look at my old statements and found I had been charged the higher rate for several months. Upon calling customer service who determined I was wrongly charged the person said she would credit my next stmt but instead they started deducting only a portion every month instead of the whole amount, took 5 months before I got all the credit. This past Nov. I noticed a $7.14 charge for LDI (long distance information)...something I never use. I call their 800 no. and before I can even explain why I'm calling the person says I'll get credited!!! I suspect a mass billing error...she says she will credit me the full amount since I had already paid the bill. My Dec. statement shows only $2.15 credited, I call them back up and ask for an explanation, she says they will credit me the rest next month...I think they try to get away with using your money (it's called 'float' by the bankers and financial types) for as long as possible in a dishonest way (unwarranted charges) or hope you don't catch the 'mistake'. I will test their honesty by not calling them if they don't credit me on the next stmt and wait to see if they ever do. It that happens I'll be writing letters to the AG and state consumer folks with copies of my old stmts...it's not the 7 bucks it's the principle and besides they may be doing this to thousands of others and hope to get away with it and claim admin and computer errors if they get caught. Either way they are either dishonest or incompetent, I suspect both. -- The Guy --- news://freenews.netfront.net/ - complaints: --- |
Reply |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
If the miserable rights can convert right, the scrawny bomber may trade more arenas. | Home Repair | |||
The Beast | Woodworking Plans and Photos | |||
Stormy is a miserable hack but won't teach picking. Bravo. | Home Repair | |||
Long & Wrong musings of a miserable COC (read at your own risk) | Woodturning |