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Electronics Repair (sci.electronics.repair) Discussion of repairing electronic equipment. Topics include requests for assistance, where to obtain servicing information and parts, techniques for diagnosis and repair, and annecdotes about success, failures and problems. |
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#1
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repair information needed on a toy riding pony
My cousin has a toy riding pony like the one found he
http://www.amazon.com/Hasbro-76471-F.../dp/B000F2JZKO Recently, it has become partially dysfunctional and I was trying to find a repair facility. I contacted the manufacturer and they say it's no longer in production and therefore no place available offering repair. It's really to large to ship anywhere, so I'm left either with a broken toy or no choice but to try and repair it myself. I looked it over yesterday, but found it very UNuser friendly when trying to disassemble it. The pony "coat" for example, while it unzips from around the head, there are no other areas with zippers so the only way I saw to remove from the body would be scissor cutting which I really didn't want to do. There may be a special way of disassembly anyhow which is why the next step was to try to find a service manual. Anyone have experience repairing these gadgets please chime in. What a waste to spend nearly $600 new and can no longer get support when something goes wrong. Thanks in advance, Bill |
#2
Posted to sci.electronics.repair
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repair information needed on a toy riding pony
Bill Proms wrote in message
... My cousin has a toy riding pony like the one found he http://www.amazon.com/Hasbro-76471-F...h/dp/B000F2JZK O Recently, it has become partially dysfunctional and I was trying to find a repair facility. I contacted the manufacturer and they say it's no longer in production and therefore no place available offering repair. It's really to large to ship anywhere, so I'm left either with a broken toy or no choice but to try and repair it myself. I looked it over yesterday, but found it very UNuser friendly when trying to disassemble it. The pony "coat" for example, while it unzips from around the head, there are no other areas with zippers so the only way I saw to remove from the body would be scissor cutting which I really didn't want to do. There may be a special way of disassembly anyhow which is why the next step was to try to find a service manual. Anyone have experience repairing these gadgets please chime in. What a waste to spend nearly $600 new and can no longer get support when something goes wrong. Thanks in advance, Bill From my limited experience of motor & clockwork driven automata the main failure, assuming fair wear and tear, is the first drive pinion, stripped teeth/shifting or split. If its been abused then it could be anything , of course |
#3
Posted to sci.electronics.repair
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repair information needed on a toy riding pony
Recently, it has become partially dysfunctional and I was
trying to find a repair facility. I contacted the manufacturer and they say it's no longer in production and therefore no place available offering repair. You might want to point out to Hasbro that it's legally obliged to provide service parts (and by implication, service). If Hasbro doesn't cooperate, contact your state Attorney General and file a complaint. |
#4
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repair information needed on a toy riding pony
On 9/4/2012 9:50 AM, William Sommerwerck wrote:
Recently, it has become partially dysfunctional and I was trying to find a repair facility. I contacted the manufacturer and they say it's no longer in production and therefore no place available offering repair. You might want to point out to Hasbro that it's legally obliged to provide service parts (and by implication, service). If Hasbro doesn't cooperate, contact your state Attorney General and file a complaint. My guess is that Hasbro would try & weasel out of it. The ad does state "Discontinued by manufacturer: Yes". Once certain makers discontinue manufacturing an item (particularly with imported electronics), you may be immediately left out in the cold - they might literally deny it's existence, sometimes refusing to supply parts or even service info (I had this happen recently with Kenwood). This appears to be on the increase as more & more manufacturing is outsourced to nameless Chinese factories. |
#5
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repair information needed on a toy riding pony
Sofa Slug wrote:
On 9/4/2012 9:50 AM, William Sommerwerck wrote: Recently, it has become partially dysfunctional and I was trying to find a repair facility. I contacted the manufacturer and they say it's no longer in production and therefore no place available offering repair. You might want to point out to Hasbro that it's legally obliged to provide service parts (and by implication, service). If Hasbro doesn't cooperate, contact your state Attorney General and file a complaint. My guess is that Hasbro would try & weasel out of it. The ad does state "Discontinued by manufacturer: Yes". Once certain makers discontinue manufacturing an item (particularly with imported electronics), you may be immediately left out in the cold - they might literally deny it's existence, sometimes refusing to supply parts or even service info (I had this happen recently with Kenwood). This appears to be on the increase as more & more manufacturing is outsourced to nameless Chinese factories. While these are great excuses, it still doesn't chang the 7 years of parts laws that still do exist in the US. Best case, the OP would get some money from habro to cut the loss on the thing junking out. |
#6
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repair information needed on a toy riding pony
On 9/4/2012 2:50 PM, Cydrome Leader wrote:
Sofa Slug wrote: On 9/4/2012 9:50 AM, William Sommerwerck wrote: Recently, it has become partially dysfunctional and I was trying to find a repair facility. I contacted the manufacturer and they say it's no longer in production and therefore no place available offering repair. You might want to point out to Hasbro that it's legally obliged to provide service parts (and by implication, service). If Hasbro doesn't cooperate, contact your state Attorney General and file a complaint. My guess is that Hasbro would try & weasel out of it. The ad does state "Discontinued by manufacturer: Yes". Once certain makers discontinue manufacturing an item (particularly with imported electronics), you may be immediately left out in the cold - they might literally deny it's existence, sometimes refusing to supply parts or even service info (I had this happen recently with Kenwood). This appears to be on the increase as more & more manufacturing is outsourced to nameless Chinese factories. While these are great excuses, it still doesn't chang the 7 years of parts laws that still do exist in the US. Best case, the OP would get some money from habro to cut the loss on the thing junking out. I could be wrong, but I have never seen written confirmation of any FEDERAL law requiring parts to be available for any specific amount of time (if this does exist, I would welcome a link to it). Maybe you are thinking of California state law (and similar laws in some other states). Here is the citation for California: --- a) Every manufacturer making an express warranty with respect to an electronic or appliance product described in subdivision (h), (i), (j), or (k) of Section 9801 of the Business and Professions Code, with a wholesale price to the retailer of not less than fifty dollars ($50) and not more than ninety-nine dollars and ninety-nine cents ($99.99), shall make available to service and repair facilities sufficient service literature and functional parts to effect the repair of a product for at least three years after the date a product model or type was manufactured, regardless of whether the three-year period exceeds the warranty period for the product. (b) Every manufacturer making an express warranty with respect to an electronic or appliance product described in subdivision (h), (i), (j), or (k) of Section 9801 of the Business and Professions Code, with a wholesale price to the retailer of one hundred dollars ($100) or more, shall make available to service and repair facilities sufficient service literature and functional parts to effect the repair of a product for at least seven years after the date a product model or type was manufactured, regardless of whether the seven-year period exceeds the warranty period for the product. --- Regardless of law, it's been my personal experience that unless you are literally willing to take them to court, some makers will simply stonewall you. |
#7
Posted to sci.electronics.repair
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repair information needed on a toy riding pony
Thank you for the updated information.
Some manufacturers won't supply service parts for products currently in production! There used to be such laws -- at least according to what I read in a "High Fidelity" article, and what the parts lady at Sony told me. "Sofa Slug" wrote in message ... On 9/4/2012 2:50 PM, Cydrome Leader wrote: Sofa Slug wrote: On 9/4/2012 9:50 AM, William Sommerwerck wrote: Recently, it has become partially dysfunctional and I was trying to find a repair facility. I contacted the manufacturer and they say it's no longer in production and therefore no place available offering repair. You might want to point out to Hasbro that it's legally obliged to provide service parts (and by implication, service). If Hasbro doesn't cooperate, contact your state Attorney General and file a complaint. My guess is that Hasbro would try & weasel out of it. The ad does state "Discontinued by manufacturer: Yes". Once certain makers discontinue manufacturing an item (particularly with imported electronics), you may be immediately left out in the cold - they might literally deny it's existence, sometimes refusing to supply parts or even service info (I had this happen recently with Kenwood). This appears to be on the increase as more & more manufacturing is outsourced to nameless Chinese factories. While these are great excuses, it still doesn't chang the 7 years of parts laws that still do exist in the US. Best case, the OP would get some money from habro to cut the loss on the thing junking out. I could be wrong, but I have never seen written confirmation of any FEDERAL law requiring parts to be available for any specific amount of time (if this does exist, I would welcome a link to it). Maybe you are thinking of California state law (and similar laws in some other states). Here is the citation for California: a) Every manufacturer making an express warranty with respect to an electronic or appliance product described in subdivision (h), (i), (j), or (k) of Section 9801 of the Business and Professions Code, with a wholesale price to the retailer of not less than fifty dollars ($50) and not more than ninety-nine dollars and ninety-nine cents ($99.99), shall make available to service and repair facilities sufficient service literature and functional parts to effect the repair of a product for at least three years after the date a product model or type was manufactured, regardless of whether the three-year period exceeds the warranty period for the product. (b) Every manufacturer making an express warranty with respect to an electronic or appliance product described in subdivision (h), (i), (j), or (k) of Section 9801 of the Business and Professions Code, with a wholesale price to the retailer of one hundred dollars ($100) or more, shall make available to service and repair facilities sufficient service literature and functional parts to effect the repair of a product for at least seven years after the date a product model or type was manufactured, regardless of whether the seven-year period exceeds the warranty period for the product. --- Regardless of law, it's been my personal experience that unless you are literally willing to take them to court, some makers will simply stonewall you. |
#8
Posted to sci.electronics.repair
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repair information needed on a toy riding pony
Bill Proms wrote:
My cousin has a toy riding pony like the one found he http://www.amazon.com/Hasbro-76471-F.../dp/B000F2JZKO http://www.hasbro.com/common/instruc...Pony_76471.pdf Good Luck! --Winston |
#9
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repair information needed on a toy riding pony
On Sep 4, 10:47*am, "Bill Proms" wrote:
My cousin has a toy riding pony like the one found he http://www.amazon.com/Hasbro-76471-F...erscotch/dp/B0... Recently, it has become partially dysfunctional and I was trying to find a repair facility. *I contacted the manufacturer and they say it's no longer in production and therefore no place available offering repair. *It's really to large to ship anywhere, so I'm left either with a broken toy or no choice but to try and repair it myself. *I looked it over yesterday, but found it very UNuser friendly when trying to disassemble it. *The pony "coat" for example, while it unzips from around the head, there are no other areas with zippers so the only way I saw to remove from the body would be scissor cutting which I really didn't want to do. *There may be a special way of disassembly anyhow which is why the next step was to try to find a service manual. Anyone have experience repairing these gadgets please chime in. *What a waste to spend nearly $600 new and can no longer get support when something goes wrong. Thanks in advance, Bill What doesn't it do that it is supposed to do, and what can it do? If you want help, we need more information. |
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