Hi I had a new central heating system installed a year and half ago ,
it wa serviced last thursday.
Today water was gushing out and totally ruined a wooden floor and
brand new 5k kitchen 1 year old.
The company came out and said it was a maunfactures fault at glow worm
and they will deal with it. Someone must be responsible for the
failure of the boiler and the ensuing damage.
Can I get compensation from glow worm on the damage to my kitchen? The
boiler is combi 30ci plus.
Thanks for any feedback.

On 17 Oct 2004 10:04:27 -0700, (mele)
wrote:

Hi I had a new central heating system installed a year and half ago ,
it wa serviced last thursday.
Today water was gushing out and totally ruined a wooden floor and
brand new 5k kitchen 1 year old.
The company came out and said it was a maunfactures fault at glow worm
and they will deal with it. Someone must be responsible for the
failure of the boiler and the ensuing damage.
Can I get compensation from glow worm on the damage to my kitchen? The
boiler is combi 30ci plus.
Thanks for any feedback.
house insurance..? depends on the specific fault really. You could get
detials of the fault and enquire directly with Glowowrm. Seems
coincidental that it happened after a service though...mind you,we all
make mistakes,,,to err is human..

"mele" wrote in message
om...
Hi I had a new central heating system installed a year and half ago ,
it wa serviced last thursday.
Today water was gushing out and totally ruined a wooden floor and
brand new 5k kitchen 1 year old.
The company came out and said it was a maunfactures fault at glow worm
and they will deal with it. Someone must be responsible for the
failure of the boiler and the ensuing damage.
Can I get compensation from glow worm on the damage to my kitchen? The
boiler is combi 30ci plus.
Thanks for any feedback.

If it were me, I would want more info from the servicing company about the
"Manufacturing fault" as it did not leak until a few days after they
serviced it!.
May also be worth enquiring with your house insurance company about how to
handle the claim for damage - maybe they could deal with whoever was
responsible and save you the hassle.

Dave

On Sun, 17 Oct 2004 10:04:27 -0700, mele wrote:

Hi I had a new central heating system installed a year and half ago ,
it wa serviced last thursday.
Today water was gushing out and totally ruined a wooden floor and
brand new 5k kitchen 1 year old.
The company came out and said it was a maunfactures fault at glow worm
and they will deal with it. Someone must be responsible for the
failure of the boiler and the ensuing damage.
Can I get compensation from glow worm on the damage to my kitchen? The
boiler is combi 30ci plus.
Thanks for any feedback.

IIRC GW only have a 12 month guarantee.
I presume this was a substantial leak to cause so much damage?
Your house insurance may cover you.
It is possible that the service company made a mistake during servicing or
they agravated a latent weakness in the boiler (?).
To put a liability claim in against the service company you would ideally
need some sort of expert opinion on what went wrong, but IANAL and could
easily be wrong.
IANAL but you could start with a Small Claims Court action on the service
company who will likely simply pass the matter to their insurers.

BTW I would not like this to ever happen to me but then I have insurance
for this case.

--
Ed Sirett - Property maintainer and registered gas fitter.
The FAQ for uk.diy is at www.diyfaq.org.uk
Gas fitting FAQ http://www.makewrite.demon.co.uk/GasFitting.html
Sealed CH FAQ http://www.makewrite.demon.co.uk/SealedCH.html

"Ed Sirett" wrote in message on.co.uk...
On Sun, 17 Oct 2004 10:04:27 -0700, mele wrote:

Hi I had a new central heating system installed a year and half ago ,
it wa serviced last thursday.
Today water was gushing out and totally ruined a wooden floor and
brand new 5k kitchen 1 year old.
The company came out and said it was a maunfactures fault at glow worm
and they will deal with it. Someone must be responsible for the
failure of the boiler and the ensuing damage.
Can I get compensation from glow worm on the damage to my kitchen? The
boiler is combi 30ci plus.
Thanks for any feedback.

IIRC GW only have a 12 month guarantee.
I presume this was a substantial leak to cause so much damage?
Your house insurance may cover you.
It is possible that the service company made a mistake during servicing or
they agravated a latent weakness in the boiler (?).
To put a liability claim in against the service company you would ideally
need some sort of expert opinion on what went wrong, but IANAL and could
easily be wrong.
IANAL but you could start with a Small Claims Court action on the service
company who will likely simply pass the matter to their insurers.

BTW I would not like this to ever happen to me but then I have insurance
for this case.

Thx for input guys , the house insurance does cover me for all the
damage so its cool in that department ( 100 excess and lose no claims
)The glow worm engineer is coming out I will try and get
information from him.

On 18 Oct 2004 00:19:32 -0700, (mele)
wrote:



Thx for input guys , the house insurance does cover me for all the
damage so its cool in that department ( 100 excess and lose no claims
)The glow worm engineer is coming out I will try and get
information from him.


Check with your insurer and find out whether the no claims is not lost
if either/both GlowWorm and installer admit liability and you recover
the excess. Given the circumstances, I can see no reason for you
to have any liability, although a loss adjuster may try to argue the
cost down on the basis that the floor was not new.

You need to check the policy on that though, but don't be fobbed off.
The loss adjuster may seem to be a friendly chap, but believe me, he
is not your friend - he is there to reduce the insurance company's pay
out, so be careful not to volunteer any more information that strictly
requested.



..andy

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The company came out and said it was a maunfactures fault at glow worm
and they will deal with it. Someone must be responsible for the
failure of the boiler and the ensuing damage.

The whole thing sounds like a legal quagmire. After all, you don't actually
have a contract with the manufacturer, apart from their voluntary guarantee
which can exclude what it likes (and almost certainly excludes consequential
damage).

That leaves the original installer (who are responsible for supply goods
free of manufacturing defects) and the servicing company as well. Given that
you only guarantee is that they will disagree over the cause, it would be
seriously complicated to even know who to sue, let alone put together a
watertight case.

Personally, I would forget about the entire thing and hope my insurance
covers it.

Christian.