Boiler been under service contract since new, so annual check etc.
Took out maintenance policy for a Baxi 100HE with a new national company.
They sent an engineer who carried out service, and as house is to be
rented out they also did the Landlord gas certificate. (both were at
cost separate to maintenance fee)

No advisories all notes say boiler was fine & serviceable ... it is 11
years old.

Last week ( 3 weeks after service) boiler failed, Contract company sent
a guy out ... he pronounced new fan needed.

Sub-contract gas fitter quote was £145 +vat for fan and £45 +vat to fit
it.
Company advised this made it beyond economical repair.
Would I like boiler replaced for special offer of £1800 +vat

I hit the roof - called local branch of PTS ... price of genuine Baxi
spare fan .... £55 +Vat
After a great many phone calls, they agreed to fix boiler.

They explained they have algorithm where they take initial cost of
boiler knock 10% off per year, to get to current value. If repair
greater than 40% of this value they will class as uneconomical to repair
.... and quoted some small print in t&c that they had not even sent me.

Is this the way service contracts are going - or have I just got a bad
company.

On 01/10/2020 19:54, rick wrote:
Boiler been under service contract since new, so annual check etc.
Took out maintenance policy for a Baxi 100HE with a new national company.
They sent an engineer who carried out service, and as house is to be
rented out they also did the Landlord gas certificate.Â* (both were at
cost separate to maintenance fee)

No advisories all notes say boiler was fine & serviceable ...Â* it is 11
years old.

Last week ( 3 weeks after service) boiler failed, Contract company sent
a guy out ... he pronounced new fan needed.

Sub-contract gas fitter quote was £145 +vat for fan and £45 +vat to fit it.
Company advised this made it beyond economical repair.
Would I like boiler replaced for special offer of £1800 +vat

I hit the roof - called local branch of PTS ... price of genuine Baxi
spare fan .... £55 +Vat
After a great many phone calls, they agreed to fix boiler.

They explained they have algorithm where they take initial cost of
boiler knock 10% off per year, to get to current value.Â* If repair
greater than 40% of this value they will class as uneconomical to repair
... and quoted some small print in t&c that they had not even sent me.

Is this the way service contracts are going - or have I just got a bad
company.

Service contracts are designed for people who can't / won't think for
themselves.

rick Wrote in message:
Boiler been under service contract since new, so annual check etc.
Took out maintenance policy for a Baxi 100HE with a new national company.
They sent an engineer who carried out service, and as house is to be
rented out they also did the Landlord gas certificate. (both were at
cost separate to maintenance fee)

No advisories all notes say boiler was fine & serviceable ... it is 11
years old.

Last week ( 3 weeks after service) boiler failed, Contract company sent
a guy out ... he pronounced new fan needed.

Sub-contract gas fitter quote was £145 +vat for fan and £45 +vat to fit
it.
Company advised this made it beyond economical repair.
Would I like boiler replaced for special offer of £1800 +vat

I hit the roof - called local branch of PTS ... price of genuine Baxi
spare fan .... £55 +Vat
After a great many phone calls, they agreed to fix boiler.

They explained they have algorithm where they take initial cost of
boiler knock 10% off per year, to get to current value. If repair
greater than 40% of this value they will class as uneconomical to repair
... and quoted some small print in t&c that they had not even sent me.

Is this the way service contracts are going - or have I just got a bad
company.


I'd feck em off & not let them touch it unless supervised (& you
are upto it)?

You will be the "problem customer" & they might be tempted to
"serve you right" by mangling something in the repair process by
(cough) accident...

Shurely the goodwill has gone from this relationship?
--
Jimk


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In article ,
rick wrote:
Boiler been under service contract since new, so annual check etc.
Took out maintenance policy for a Baxi 100HE with a new national company.
They sent an engineer who carried out service, and as house is to be
rented out they also did the Landlord gas certificate. (both were at
cost separate to maintenance fee)

No advisories all notes say boiler was fine & serviceable ... it is 11
years old.

Last week ( 3 weeks after service) boiler failed, Contract company sent
a guy out ... he pronounced new fan needed.

Sub-contract gas fitter quote was £145 +vat for fan and £45 +vat to fit
it.
Company advised this made it beyond economical repair.
Would I like boiler replaced for special offer of £1800 +vat

I hit the roof - called local branch of PTS ... price of genuine Baxi
spare fan .... £55 +Vat
After a great many phone calls, they agreed to fix boiler.

They explained they have algorithm where they take initial cost of
boiler knock 10% off per year, to get to current value. If repair
greater than 40% of this value they will class as uneconomical to repair
... and quoted some small print in t&c that they had not even sent me.

Is this the way service contracts are going - or have I just got a bad
company.

Par for the course. My brother has paid out on two new boilers because the
service company claimed they were beyond economic repair.

--
*Can fat people go skinny-dipping?

Dave Plowman London SW
To e-mail, change noise into sound.

On 02/10/2020 13:48:37, Dave Plowman (News) wrote:
In article ,
rick wrote:
Boiler been under service contract since new, so annual check etc.
Took out maintenance policy for a Baxi 100HE with a new national company.
They sent an engineer who carried out service, and as house is to be
rented out they also did the Landlord gas certificate. (both were at
cost separate to maintenance fee)

No advisories all notes say boiler was fine & serviceable ... it is 11
years old.

Last week ( 3 weeks after service) boiler failed, Contract company sent
a guy out ... he pronounced new fan needed.

Sub-contract gas fitter quote was £145 +vat for fan and £45 +vat to fit
it.
Company advised this made it beyond economical repair.
Would I like boiler replaced for special offer of £1800 +vat

I hit the roof - called local branch of PTS ... price of genuine Baxi
spare fan .... £55 +Vat
After a great many phone calls, they agreed to fix boiler.

They explained they have algorithm where they take initial cost of
boiler knock 10% off per year, to get to current value. If repair
greater than 40% of this value they will class as uneconomical to repair
... and quoted some small print in t&c that they had not even sent me.

Is this the way service contracts are going - or have I just got a bad
company.

Par for the course. My brother has paid out on two new boilers because the
service company claimed they were beyond economic repair.

Which is why I repair my own boiler as and when required. It's hardly
rocket science.

The only thing I can't do is check combustion after any calibration. But
if you can see a healthy flame chances are it is fine.

Not so long ago I changed a gas valve. I seriously wonder how much that
would have cost if I had to GAMI.

They may well print that, but they do not always invoke it. I guess you get
the odd company who feels they can get a lucrative contract out of a job
from time to time.

I think they always cover themselves with the small print as I'm sure they
get some real dogs of systems to look after!
Brian

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"rick" wrote in message
...
Boiler been under service contract since new, so annual check etc.
Took out maintenance policy for a Baxi 100HE with a new national company.
They sent an engineer who carried out service, and as house is to be
rented out they also did the Landlord gas certificate. (both were at cost
separate to maintenance fee)

No advisories all notes say boiler was fine & serviceable ... it is 11
years old.

Last week ( 3 weeks after service) boiler failed, Contract company sent a
guy out ... he pronounced new fan needed.

Sub-contract gas fitter quote was £145 +vat for fan and £45 +vat to fit
it.
Company advised this made it beyond economical repair.
Would I like boiler replaced for special offer of £1800 +vat

I hit the roof - called local branch of PTS ... price of genuine Baxi
spare fan .... £55 +Vat
After a great many phone calls, they agreed to fix boiler.

They explained they have algorithm where they take initial cost of boiler
knock 10% off per year, to get to current value. If repair greater than
40% of this value they will class as uneconomical to repair ... and quoted
some small print in t&c that they had not even sent me.

Is this the way service contracts are going - or have I just got a bad
company.