Changed to N Power (via Flipper) as they gave me the best deal.
Set up the online account stuff using the same email address I use for
almost everything, and the same password I use for things that don't much
matter. Worked OK. Or rather sometimes.

Got an email from them asking for meter readings. Tried to log in -
Firefox had save the login details which had worked before - and it
refused. Entered both again - still no luck. Asked for a password re-set.
No email arrived to do this.

Used their chat service. They sent me a temporary password which worked so
re-set it back to the original. Which now works as before.

Thing is that I used Flipper to get me the best deal, and they've
complained they can't access my account either. And they had the same log
in details I've used.

Any guesses as to what is going on?

--
*The sooner you fall behind, the more time you'll have to catch up *

Dave Plowman London SW
To e-mail, change noise into sound.

On 18/11/2016 16:51, Dave Plowman (News) wrote:
Changed to N Power (via Flipper) as they gave me the best deal.

Have they improved their billing?

Last time I was with them it took huge effort to decode their obfuscated
billing and they were nothing like the best deal at all.

Set up the online account stuff using the same email address I use for
almost everything, and the same password I use for things that don't much
matter. Worked OK. Or rather sometimes.

Got an email from them asking for meter readings. Tried to log in -
Firefox had save the login details which had worked before - and it
refused. Entered both again - still no luck. Asked for a password re-set.
No email arrived to do this.

Used their chat service. They sent me a temporary password which worked so
re-set it back to the original. Which now works as before.

That is odd - because a lot of systems will not let you set the password
to the same as a previous one.

Thing is that I used Flipper to get me the best deal, and they've
complained they can't access my account either. And they had the same log
in details I've used.

What is a third party doing with *your* login credentials to nPower?

Any guesses as to what is going on?


Fried cookies? Or someone else has changed your password on you.
Deep AV scan and Malwarebytes might not be a bad idea.

--
Regards,
Martin Brown

In article ,
Martin Brown wrote:
On 18/11/2016 16:51, Dave Plowman (News) wrote:
Changed to N Power (via Flipper) as they gave me the best deal.

Have they improved their billing?

Last time I was with them it took huge effort to decode their obfuscated
billing and they were nothing like the best deal at all.

Not my problem. I pay Flipper to do all that. It's what appealed to me. No
need for me to trawl through the comparison sites, etc. They do it for me
- and regularly.

Set up the online account stuff using the same email address I use for
almost everything, and the same password I use for things that don't
much matter. Worked OK. Or rather sometimes.

Got an email from them asking for meter readings. Tried to log in -
Firefox had save the login details which had worked before - and it
refused. Entered both again - still no luck. Asked for a password
re-set. No email arrived to do this.

Used their chat service. They sent me a temporary password which
worked so re-set it back to the original. Which now works as before.

That is odd - because a lot of systems will not let you set the password
to the same as a previous one.

Ah. It certainly accepted the change back - and is working OK today. It
could just be a flaky site, of course.

Thing is that I used Flipper to get me the best deal, and they've
complained they can't access my account either. And they had the same
log in details I've used.

What is a third party doing with *your* login credentials to nPower?

You'd do best to read up about Flipper. I do realise some wouldn't like
the idea. They act as sort of an independant financial advisor that you
trust. And you pay them for that service - rather than them taking a
commission from the supplier.

Any guesses as to what is going on?


Fried cookies? Or someone else has changed your password on you.
Deep AV scan and Malwarebytes might not be a bad idea.

I've got a pretty fair amount of security on the PC. And not had a problem
with any of the other sites I need a password for. Even when it's the same
password. ;-)

I did wonder if it were a problem with my email address which is my own
domain. Mate said an email I sent him ended up in his spam folder. But NP
have contacted me using it. It wouldn't be a problem to change it for my
BT one, though.

--
*Do they ever shut up on your planet?

Dave Plowman London SW
To e-mail, change noise into sound.

Just had another email from Flipper (not a circular) saying they still
can't log into my NP account. But I can. I've checked my details on
Flipper so often I don't know what to do next.

--
*He's not dead - he's electroencephalographically challenged

Dave Plowman London SW
To e-mail, change noise into sound.