Once again the overheat trip on the Aqualisa Quartz shower in my wife's
flat is giving problems.

The complete shower has been replaced under warranty several times and
it now appears the manufacturer is unwilling to further stand by their
guarantee.

I suspect the problem will be lime scale in the heater unit but I
believe these units have tell tale sticker discouraging opening the
box:-(

The real problem is a family with a cleanliness fetish in a hard water
area but I need to know where I stand legally before I approach the
service dept.

Any thoughts?
--
Tim Lamb

On 10/04/2014 20:25, Tim Lamb wrote:
Once again the overheat trip on the Aqualisa Quartz shower in my wife's
flat is giving problems.

The complete shower has been replaced under warranty several times and
it now appears the manufacturer is unwilling to further stand by their
guarantee.

I suspect the problem will be lime scale in the heater unit but I
believe these units have tell tale sticker discouraging opening the box:-(

The real problem is a family with a cleanliness fetish in a hard water
area but I need to know where I stand legally before I approach the
service dept.

Any thoughts?

I've always been pleased with Aqualisa support, however you don't say
how long the warranty period is, just remember that the warranty runs
from the first date of install it doesn't reset with each repair or
replacement.

Peter

On 10/04/2014 21:01, Peter Andrews wrote:
On 10/04/2014 20:25, Tim Lamb wrote:
Once again the overheat trip on the Aqualisa Quartz shower in my wife's
flat is giving problems.

The complete shower has been replaced under warranty several times and
it now appears the manufacturer is unwilling to further stand by their
guarantee.

I suspect the problem will be lime scale in the heater unit but I
believe these units have tell tale sticker discouraging opening the
box:-(

The real problem is a family with a cleanliness fetish in a hard water
area but I need to know where I stand legally before I approach the
service dept.

Any thoughts?

I've always been pleased with Aqualisa support, however you don't say
how long the warranty period is, just remember that the warranty runs
from the first date of install it doesn't reset with each repair or
replacement.

Peter
Just seen that the Aqualisa guarantee excludes scale damage:

http://www.aqualisa.co.uk/customer-c...antee-periods/

Peter

In message , Peter Andrews
writes
On 10/04/2014 20:25, Tim Lamb wrote:
Once again the overheat trip on the Aqualisa Quartz shower in my wife's
flat is giving problems.

The complete shower has been replaced under warranty several times and
it now appears the manufacturer is unwilling to further stand by their
guarantee.

I suspect the problem will be lime scale in the heater unit but I
believe these units have tell tale sticker discouraging opening the box:-(

The real problem is a family with a cleanliness fetish in a hard water
area but I need to know where I stand legally before I approach the
service dept.

Any thoughts?

I've always been pleased with Aqualisa support, however you don't say
how long the warranty period is, just remember that the warranty runs
from the first date of install it doesn't reset with each repair or
replacement.

Oh. I rather assumed that a replacement would restart the clock. If they
hold to that, I have nothing to lose by an attempted repair.

Service fitter seemed unable/unwilling to change the heater assembly.
Otherwise prompt and appeared knowledgeable

--
Tim Lamb

On 10/04/2014 22:20, Tim Lamb wrote:
In message , Peter Andrews
writes
On 10/04/2014 20:25, Tim Lamb wrote:
Once again the overheat trip on the Aqualisa Quartz shower in my wife's
flat is giving problems.

The complete shower has been replaced under warranty several times and
it now appears the manufacturer is unwilling to further stand by their
guarantee.

I suspect the problem will be lime scale in the heater unit but I
believe these units have tell tale sticker discouraging opening the
box:-(

The real problem is a family with a cleanliness fetish in a hard water
area but I need to know where I stand legally before I approach the
service dept.

Any thoughts?

I've always been pleased with Aqualisa support, however you don't say
how long the warranty period is, just remember that the warranty runs
from the first date of install it doesn't reset with each repair or
replacement.

Oh. I rather assumed that a replacement would restart the clock. If they
hold to that, I have nothing to lose by an attempted repair.

Service fitter seemed unable/unwilling to change the heater assembly.
Otherwise prompt and appeared knowledgeable

I'm on my second electric shower in 25 years, and the first one didn't
fail due to scale, despite being in a moderately hard water area. Seems
odd that a market leading shower can't cope with hard water

In message , stuart noble
writes
On 10/04/2014 22:20, Tim Lamb wrote:
In message , Peter Andrews
writes
On 10/04/2014 20:25, Tim Lamb wrote:
Once again the overheat trip on the Aqualisa Quartz shower in my wife's
flat is giving problems.

The complete shower has been replaced under warranty several times and
it now appears the manufacturer is unwilling to further stand by their
guarantee.

I suspect the problem will be lime scale in the heater unit but I
believe these units have tell tale sticker discouraging opening the
box:-(

The real problem is a family with a cleanliness fetish in a hard water
area but I need to know where I stand legally before I approach the
service dept.

Any thoughts?

I've always been pleased with Aqualisa support, however you don't say
how long the warranty period is, just remember that the warranty runs
from the first date of install it doesn't reset with each repair or
replacement.

Oh. I rather assumed that a replacement would restart the clock. If they
hold to that, I have nothing to lose by an attempted repair.

Service fitter seemed unable/unwilling to change the heater assembly.
Otherwise prompt and appeared knowledgeable

I'm on my second electric shower in 25 years, and the first one didn't
fail due to scale, despite being in a moderately hard water area. Seems
odd that a market leading shower can't cope with hard water

I had to change the *copper pot* on the only electric one we have used
ourselves. Easy job apart from spanner access issues.

The Aqualisa heater is tiny by comparison and includes a solenoid which
adds to the cost (£101.00).

My wife has decided to go with the Aqualisa service and pay up so no
longer my problem:-)

--
Tim Lamb

In article ,
stuart noble writes:
I'm on my second electric shower in 25 years, and the first one didn't
fail due to scale, despite being in a moderately hard water area. Seems
odd that a market leading shower can't cope with hard water

It will depend on the surface area of the heater.
Heating water up to showering temperature doesn't cause any build-up
of scale. The problem will arise if the heater surface area is small
such that it heats a small proportion of the water up much hotter
(60C) to be mixed later in the flow with cold water which missed
the element. That will cause the element to scale up. So it all
depends on the design of the heater.

--
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]

On 12/04/2014 16:25, Andrew Gabriel wrote:
In article ,
stuart noble writes:
I'm on my second electric shower in 25 years, and the first one didn't
fail due to scale, despite being in a moderately hard water area. Seems
odd that a market leading shower can't cope with hard water

It will depend on the surface area of the heater.
Heating water up to showering temperature doesn't cause any build-up
of scale. The problem will arise if the heater surface area is small
such that it heats a small proportion of the water up much hotter
(60C) to be mixed later in the flow with cold water which missed
the element. That will cause the element to scale up. So it all
depends on the design of the heater.


Well ok, but still a bit naff for a top named product