On 10/04/2014 22:20, Tim Lamb wrote:
In message , Peter Andrews
writes
On 10/04/2014 20:25, Tim Lamb wrote:
Once again the overheat trip on the Aqualisa Quartz shower in my wife's
flat is giving problems.

The complete shower has been replaced under warranty several times and
it now appears the manufacturer is unwilling to further stand by their
guarantee.

I suspect the problem will be lime scale in the heater unit but I
believe these units have tell tale sticker discouraging opening the
box:-(

The real problem is a family with a cleanliness fetish in a hard water
area but I need to know where I stand legally before I approach the
service dept.

Any thoughts?

I've always been pleased with Aqualisa support, however you don't say
how long the warranty period is, just remember that the warranty runs
from the first date of install it doesn't reset with each repair or
replacement.

Oh. I rather assumed that a replacement would restart the clock. If they
hold to that, I have nothing to lose by an attempted repair.

Service fitter seemed unable/unwilling to change the heater assembly.
Otherwise prompt and appeared knowledgeable

I'm on my second electric shower in 25 years, and the first one didn't
fail due to scale, despite being in a moderately hard water area. Seems
odd that a market leading shower can't cope with hard water