Can you understand this gas/electricity bill?

Having reviewed your account, we've noticed that you've paid for
more than you've used with your monthly payments of £74.00.
We'll refund £116.35 to your account on or around 5 Nov 13.

Based on our projections of your future usage at the price on your
tariff, we've flattened your payments with a new Direct Debit
amount at £80.00, starting on 16 Dec 13.

Is it just me or do those contradict each other? Am I using more or less? Why am I now paying a bigger amount each month AND they're refunding me money? What the ****?

--
For 93 million miles, there is nothing between the sun and my shadow except me. I'm always getting in the way of something...

Price increases?

Well, from what I can gather, they seem to be saying that through the warm
periods you are owed some money, b and will refund the overpay, but as the
cost has gone up and its the cold part of the year, based on what you were
paying before y ou need to pay more.
I agree its pretty daft in that they could just keep the overpay and put it
toward the cold higher priced bills, but I suspect they want to appear to be
being fair.
I'm waiting to see what happens to my bills when the Blue tarrif runs out.
Brian

--
From the Sofa of Brian Gaff Reply address is active
"Gefreiter Krueger" wrote in message
news Can you understand this gas/electricity bill?

Having reviewed your account, we've noticed that you've paid for
more than you've used with your monthly payments of £74.00.
We'll refund £116.35 to your account on or around 5 Nov 13.

Based on our projections of your future usage at the price on your
tariff, we've flattened your payments with a new Direct Debit
amount at £80.00, starting on 16 Dec 13.

Is it just me or do those contradict each other? Am I using more or less?
Why am I now paying a bigger amount each month AND they're refunding me
money? What the ****?

--
For 93 million miles, there is nothing between the sun and my shadow except
me. I'm always getting in the way of something...

On Fri, 01 Nov 2013 08:42:48 -0000, Brian Gaff wrote:

Well, from what I can gather, they seem to be saying that through the warm
periods you are owed some money, b and will refund the overpay, but as the
cost has gone up and its the cold part of the year, based on what you were
paying before y ou need to pay more.
I agree its pretty daft in that they could just keep the overpay and put it
toward the cold higher priced bills, but I suspect they want to appear to be
being fair.
I'm waiting to see what happens to my bills when the Blue tarrif runs out.
Brian

The whole point of a direct debit scheme is I pay the same through the whole year. So cold and warm weather should be irrelevant.

I know I'm using less than the same time last year, enough less that despite the increased unit cost, I have consumed less value of elec/gas than the same time last year (they show graphs to tell you on the bill).

I can see that over the last two years the amount of money I owe them has reduced a lot from 600 quid to 100 quid. So they're actually refunding me despite me still owing them money. Presumably they've worked out that at the current rate of money I'm paying each month I will end up going into credit shortly. If so why have they increased my monthly payment?

--
CO2 emissions aren't a problem. CO2 is supposed to be there. It feeds plants for ****s sake! If greenies want plants to be healthy, we need MORE CO2! They pump CO2 into greenhouses to make plants grow better!

On Fri, 01 Nov 2013 10:12:53 +0000, Gefreiter Krueger wrote:

On Fri, 01 Nov 2013 08:42:48 -0000, Brian Gaff
wrote:

Well, from what I can gather, they seem to be saying that through the
warm periods you are owed some money, b and will refund the overpay,
but as the cost has gone up and its the cold part of the year, based on
what you were paying before y ou need to pay more.
I agree its pretty daft in that they could just keep the overpay and
put it
toward the cold higher priced bills, but I suspect they want to appear
to be being fair.
I'm waiting to see what happens to my bills when the Blue tarrif runs
out.
Brian

The whole point of a direct debit scheme is I pay the same through the
whole year. So cold and warm weather should be irrelevant.

I know I'm using less than the same time last year, enough less that
despite the increased unit cost, I have consumed less value of elec/gas
than the same time last year (they show graphs to tell you on the bill).

I can see that over the last two years the amount of money I owe them
has reduced a lot from 600 quid to 100 quid. So they're actually
refunding me despite me still owing them money. Presumably they've
worked out that at the current rate of money I'm paying each month I
will end up going into credit shortly. If so why have they increased my
monthly payment?

Because!

I've just had a load of missed calls from 0191 number (EDF energy) and as
I'm feeling awkward today when they rang again just now I said Mr N was
not available and could Mr N ring back? No this an out going number
only! I was not on the cheapest tariff, and they could ring again!

So two questions:

1) Why am I not FFS automatically on the best rate? customer service
my ....
2) How the hell do I talk to you if your number wont accept calls?

I fell a slightly shouty call later if I can find a number that won't
cost more than my energy use for a month!

Oh and just tried to change the tariff on line and after going through
the hoops it say "sorry can't change your tariff - contact us! no doubt
on a premium rate number!

/mode Grumpy Git

Avpx

--
On nights such as this, evil deeds are done. And good deeds,
of course. But mostly evil deeds.
(Wyrd Sisters)
10:35:02 up 6 days, 18:43, 6 users, load average: 0.72, 0.70, 0.69

On 01/11/2013 10:41, The Nomad wrote:

Oh and just tried to change the tariff on line and after going through
the hoops it say "sorry can't change your tariff - contact us! no doubt
on a premium rate number!

/mode Grumpy Git

Lots of entries for EDF

http://www.saynoto0870.com/search.php


--
Cheers,

John.

/================================================== ===============\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

On Fri, 01 Nov 2013 11:04:36 +0000, John Rumm wrote:

On 01/11/2013 10:41, The Nomad wrote:

Oh and just tried to change the tariff on line and after going through
the hoops it say "sorry can't change your tariff - contact us! no doubt
on a premium rate number!

/mode Grumpy Git

Lots of entries for EDF

http://www.saynoto0870.com/search.php

Ta, I'd (sort of) forgotten about them

Avpx



--
"I thought jet planes were just trucks with more wings and
less wheels."
(Wings)
13:40:01 up 6 days, 21:48, 6 users, load average: 0.36, 0.51, 0.58

On Fri, 01 Nov 2013 10:41:17 -0000, The Nomad wrote:

On Fri, 01 Nov 2013 10:12:53 +0000, Gefreiter Krueger wrote:

On Fri, 01 Nov 2013 08:42:48 -0000, Brian Gaff
wrote:

Well, from what I can gather, they seem to be saying that through the
warm periods you are owed some money, b and will refund the overpay,
but as the cost has gone up and its the cold part of the year, based on
what you were paying before y ou need to pay more.
I agree its pretty daft in that they could just keep the overpay and
put it
toward the cold higher priced bills, but I suspect they want to appear
to be being fair.
I'm waiting to see what happens to my bills when the Blue tarrif runs
out.
Brian

The whole point of a direct debit scheme is I pay the same through the
whole year. So cold and warm weather should be irrelevant.

I know I'm using less than the same time last year, enough less that
despite the increased unit cost, I have consumed less value of elec/gas
than the same time last year (they show graphs to tell you on the bill).

I can see that over the last two years the amount of money I owe them
has reduced a lot from 600 quid to 100 quid. So they're actually
refunding me despite me still owing them money. Presumably they've
worked out that at the current rate of money I'm paying each month I
will end up going into credit shortly. If so why have they increased my
monthly payment?

Because!

I've just had a load of missed calls from 0191 number (EDF energy) and as
I'm feeling awkward today when they rang again just now I said Mr N was
not available and could Mr N ring back? No this an out going number
only! I was not on the cheapest tariff, and they could ring again!

So two questions:

1) Why am I not FFS automatically on the best rate? customer service
my ....
2) How the hell do I talk to you if your number wont accept calls?

I fell a slightly shouty call later if I can find a number that won't
cost more than my energy use for a month!

Oh and just tried to change the tariff on line and after going through
the hoops it say "sorry can't change your tariff - contact us! no doubt
on a premium rate number!

/mode Grumpy Git

There should be no tariffs. Well one tariff then. No need to have several. I will accept discounts for direct debit, dual fuel, read your own meter, paperless billing, etc. But why have a choice of tariffs?

EDF are quite a nice company. They let you owe them a lot without charging interest, but they pay you back if you go into credit. They even allowed me to miss a few payments when I couldn't afford them.

I don't like EON though. After I read in the news that they had sent a bailiff round to someone's house for not paying a bill, when the guy wasn't their customer, I vowed never to use them. Then they managed to phone my mobile TWENTY times in 24 hours trying to get me to change to them. I labelled the number as Eon ****s on my phone then every time they phoned after that I answered but kept silent, or swore, or made silly noises.

I also hate British Gas. They convinced me to change by doing some calculation and ending up with a lower monthly payment. When I looked into it further the unit cost was actually higher, so all I'd do is accumulate a debt with them. I changed back immediately.

--
Heaven is where the police are British, the chefs Italian, the mechanics
German, the lovers French and it is all organized by the Swiss.

Hell is where the police are German, the chefs British, the mechanics
French, the lovers Swiss and it is all organized by Italians.

On Fri, 01 Nov 2013 05:41:17 -0500, The Nomad wrote:

Oh and just tried to change the tariff on line and after going through
the hoops it say "sorry can't change your tariff - contact us! no doubt
on a premium rate number!

I just dig about for an 0800 number on the website an call that, they
all tend to end up in the same call handling system anyway. Even if
you don't make a best guess from the options and who ever you end up
speaking to will either transfer or give a number. Another way to
defeat the "press 1 for ..." is to keep quiet, eventually the system
will give up and transfer you to a tellie tubbie.

--
Cheers
Dave.

On 1 Nov 2013 14:09:19 GMT, Huge wrote:

I just dig about for an 0800 number on the website an call that,
they
all tend to end up in the same call handling system anyway. Even
if
you don't make a best guess from the options and who ever you end
up
speaking to will either transfer or give a number. Another way to
defeat the "press 1 for ..." is to keep quiet, eventually the
system
will give up and transfer you to a tellie tubbie.

And if all else fails, call the Sales number. They're always free.

Yeersss, odd that sales are free to call, "customer service" requires
a chargeable call, complaints an arm...

--
Cheers
Dave.

Hmm, well this all depends of course when they started the monitor for the
new amount does it not?
These computerised systems can be fooled so easily of course, as nobody
seems to check whether they make actual sense to the bloke or blokess on the
other end of them. I for example have their info sent to me by email, as
being blind I cannot read paper, but it seems that when the text is
generated by marketing instead of billing they revert to paper again.
Brian

--
From the Bed of Brian Gaff.
The email is valid as
Blind user.
"Gefreiter Krueger" wrote in message
news
On Fri, 01 Nov 2013 08:42:48 -0000, Brian Gaff
wrote:

Well, from what I can gather, they seem to be saying that through the
warm
periods you are owed some money, b and will refund the overpay, but as
the
cost has gone up and its the cold part of the year, based on what you
were
paying before y ou need to pay more.
I agree its pretty daft in that they could just keep the overpay and put
it
toward the cold higher priced bills, but I suspect they want to appear to
be
being fair.
I'm waiting to see what happens to my bills when the Blue tarrif runs
out.
Brian

The whole point of a direct debit scheme is I pay the same through the
whole year. So cold and warm weather should be irrelevant.

I know I'm using less than the same time last year, enough less that
despite the increased unit cost, I have consumed less value of elec/gas
than the same time last year (they show graphs to tell you on the bill).

I can see that over the last two years the amount of money I owe them has
reduced a lot from 600 quid to 100 quid. So they're actually refunding me
despite me still owing them money. Presumably they've worked out that at
the current rate of money I'm paying each month I will end up going into
credit shortly. If so why have they increased my monthly payment?

--
CO2 emissions aren't a problem. CO2 is supposed to be there. It feeds
plants for ****s sake! If greenies want plants to be healthy, we need
MORE CO2! They pump CO2 into greenhouses to make plants grow better!

On Fri, 01 Nov 2013 13:43:01 -0000, Brian Gaff wrote:

Hmm, well this all depends of course when they started the monitor for the
new amount does it not?

I gave up working out how they calculate it. My bill is 4 pages long.

These computerised systems can be fooled so easily of course, as nobody
seems to check whether they make actual sense to the bloke or blokess on the
other end of them. I for example have their info sent to me by email, as
being blind I cannot read paper, but it seems that when the text is
generated by marketing instead of billing they revert to paper again.
Brian

I have the opposite problem with credit cards. They keep changing me to email instead of paper, or worse, both, so I have to check whether I've received that bill already.

--
I spent a couple of hours defrosting the fridge last night, or "foreplay" as she likes to call it.

On Fri, 01 Nov 2013 13:48:46 -0000, Gefreiter Krueger wrote:

I gave up working out how they calculate it.

They normally take consumption over the previous 12 months, multiply
it by the rate(s) set by the tariff, add any standing charge, add the
VAT and divide by 12. My spreadsheet does similar but can be over a
longer period and uses real meter readings. Generally what I think I
ought to pay 'em is more or less what they ask for.

My bill is 4 pages long.

And 3 1/2 of those pages is made up of information that you don't
need. Like complaints procedures, excessive contact information,
goverment enforced bill breakdown bull****, etc etc. All the
important information would fit on a single side of A4.

--
Cheers
Dave.

On Friday, 1 November 2013 10:12:53 UTC, Gefreiter Krueger wrote:
On Fri, 01 Nov 2013 08:42:48 -0000, Brian Gaff wrote:



Well, from what I can gather, they seem to be saying that through the warm

periods you are owed some money, b and will refund the overpay, but as the

cost has gone up and its the cold part of the year, based on what you were

paying before y ou need to pay more.

I agree its pretty daft in that they could just keep the overpay and put it

toward the cold higher priced bills, but I suspect they want to appear to be

being fair.

I'm waiting to see what happens to my bills when the Blue tarrif runs out.

Brian



The whole point of a direct debit scheme is I pay the same through the whole year. So cold and warm weather should be irrelevant.

I pay bt DD and that isn't my idea of how I pay, I expect to pay more if I use more, I don't want my bills averaged out over the year.

On Fri, 01 Nov 2013 14:10:41 -0000, whisky-dave wrote:

On Friday, 1 November 2013 10:12:53 UTC, Gefreiter Krueger wrote:
On Fri, 01 Nov 2013 08:42:48 -0000, Brian Gaff wrote:



Well, from what I can gather, they seem to be saying that through the warm

periods you are owed some money, b and will refund the overpay, but as the

cost has gone up and its the cold part of the year, based on what you were

paying before y ou need to pay more.

I agree its pretty daft in that they could just keep the overpay and put it

toward the cold higher priced bills, but I suspect they want to appear to be

being fair.

I'm waiting to see what happens to my bills when the Blue tarrif runs out.

Brian



The whole point of a direct debit scheme is I pay the same through the whole year. So cold and warm weather should be irrelevant.

I pay bt DD and that isn't my idea of how I pay, I expect to pay more if I use more, I don't want my bills averaged out over the year.

I'd prefer just to pay what I use too, but unless your meter is read every month, that's impossible. I certainly don't want a bill every quarter.

--
Once you've seen one shopping centre, you've seen a mall.

In message , at 14:15:55 on Fri, 1 Nov 2013,
Gefreiter Krueger remarked:
I'd prefer just to pay what I use too, but unless your meter is read every month, that's impossible.

I think several companies offer "self read" schemes that could also lead
to monthly billing.
--
Roland Perry

On Fri, 01 Nov 2013 14:15:55 -0000, Gefreiter Krueger wrote:

I'd prefer just to pay what I use too, but unless your meter is read
every month, that's impossible. I certainly don't want a bill every
quarter.

If you are only using lecky for light, TV or even cooking, etc there
isn't a great deal of seasonal variation, maybe a unit or two per day
bewteen summer and winter.

However if you have space heating the seasonal variations are some
what larger, we go from 20 units/day summer to 70+/day winter. OK E7
for a lot of that extra but still enough to make budgeting harder.

--
Cheers
Dave.

On 01/11/2013 08:14, Gefreiter Krueger wrote:
Can you understand this gas/electricity bill?

Having reviewed your account, we've noticed that you've paid for
more than you've used with your monthly payments of £74.00.
We'll refund £116.35 to your account on or around 5 Nov 13.

Based on our projections of your future usage at the price on your
tariff, we've flattened your payments with a new Direct Debit
amount at £80.00, starting on 16 Dec 13.

Is it just me or do those contradict each other? Am I using more or
less? Why am I now paying a bigger amount each month AND they're
refunding me money? What the ****?

They aim to have to have you pay about the right amount averaged out
over the year. However this tends to be based on historical usage, and
possibly some prediction of how cold they expect this year to be.

It tends to go wrong when there is a big year on year change in degree
days[1] as there was last year and the year before where we moved from a
year that was 10% warmer than average to one that was 11% colder. Thus
creating a big swing in demand. You also upset the system if you make
changes to your usage for any reason (patterns of use, changes to
insulation, boiler etc)


[1] You can find tables out there is you google - but its basically an
indication of how much heating is needed and on how many days.


--
Cheers,

John.

/================================================== ===============\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

John Rumm wrote:
On 01/11/2013 08:14, Gefreiter Krueger wrote:
Can you understand this gas/electricity bill?

Having reviewed your account, we've noticed that you've paid for
more than you've used with your monthly payments of £74.00.
We'll refund £116.35 to your account on or around 5 Nov 13.

Based on our projections of your future usage at the price on your
tariff, we've flattened your payments with a new Direct Debit
amount at £80.00, starting on 16 Dec 13.

Is it just me or do those contradict each other? Am I using more or
less? Why am I now paying a bigger amount each month AND they're
refunding me money? What the ****?

They aim to have to have you pay about the right amount averaged out
over the year. However this tends to be based on historical usage, and
possibly some prediction of how cold they expect this year to be.


nPower used to change the direct debit every time they read the meter.
So during the light use quarters, I paid more than during the heavy use
quarters. As a result, I was always either in debt, and had to pay more
next quarter, or they decreased it as I was in credit.

--
Tciao for Now!

John.

On Fri, 01 Nov 2013 11:10:23 -0000, John Williamson wrote:

John Rumm wrote:
On 01/11/2013 08:14, Gefreiter Krueger wrote:
Can you understand this gas/electricity bill?

Having reviewed your account, we've noticed that you've paid for
more than you've used with your monthly payments of £74.00.
We'll refund £116.35 to your account on or around 5 Nov 13.

Based on our projections of your future usage at the price on your
tariff, we've flattened your payments with a new Direct Debit
amount at £80.00, starting on 16 Dec 13.

Is it just me or do those contradict each other? Am I using more or
less? Why am I now paying a bigger amount each month AND they're
refunding me money? What the ****?

They aim to have to have you pay about the right amount averaged out
over the year. However this tends to be based on historical usage, and
possibly some prediction of how cold they expect this year to be.


nPower used to change the direct debit every time they read the meter.
So during the light use quarters, I paid more than during the heavy use
quarters. As a result, I was always either in debt, and had to pay more
next quarter, or they decreased it as I was in credit.

So they removed the whole point of direct debit, that you pay the same during colder months.

--
The Archbishop of Canterbury and The Royal Commission for Political Correctness announced today that the climate in the UK should no longer be referred to as "English Weather".
Rather than offend a sizeable portion of the UK population, it will now be referred to as "Muslim Weather" - (Partly Sunni, but mostly Shi'ite).

In message , at 11:59:35 on Fri, 1 Nov 2013,
Gefreiter Krueger remarked:

So they removed the whole point of direct debit, that you pay the same during colder months.

I think you mean "the whole point of a budget account" (which you happen
to pay by DD.

I pay by DD, but quarterly in arrears based on meter readings.

Even energy companies seem confused by the difference.
--
Roland Perry

On Fri, 01 Nov 2013 13:36:57 -0000, Roland Perry wrote:

In message , at 11:59:35 on Fri, 1 Nov 2013,
Gefreiter Krueger remarked:

So they removed the whole point of direct debit, that you pay the same during colder months.

I think you mean "the whole point of a budget account" (which you happen
to pay by DD.

I pay by DD, but quarterly in arrears based on meter readings.

Even energy companies seem confused by the difference.

There is no difference as the only DD energy companies do is monthly, the same amount every month.

The different one is like your phone bill, where your DD is different every month depending on how many calls you make.

--
Carpe Foxum: Seize the Babe.

In message , at 15:27:28 on
Fri, 1 Nov 2013, Tim Streater remarked:

I pay monthly in arrears by DD, which seems to be the cheapest method.

The same sum each month, or do you phone in readings?

They adjust the monthly payment up and down occasionally to bring it
into balance.

But not to exactly match each month's consumption?
--
Roland Perry

On Fri, 01 Nov 2013 15:27:28 -0000, Tim Streater wrote:

In article , Roland Perry
wrote:

In message , at 11:59:35 on Fri, 1 Nov 2013,
Gefreiter Krueger remarked:

So they removed the whole point of direct debit, that you pay the same
during colder months.

I think you mean "the whole point of a budget account" (which you happen
to pay by DD.

I pay by DD, but quarterly in arrears based on meter readings.

Even energy companies seem confused by the difference.

I pay monthly in arrears by DD, which seems to be the cheapest method.
They adjust the monthly payment up and down occasionally to bring it
into balance.

That's what I'm doing. The adjustments however are very odd. As I said above they're charging me more and refunding me at the same time.

--
After three years of marriage, Kim was still questioning her husband about his lurid past.
"C'mon, tell me," she asked for the thousandth time, "How many women have you slept with?"
"Baby, " he protested, "if I told you, you'd throw a fit." Kim promised she wouldn't get angry, and convinced her hubby to tell her.
"Okay," he said, then started to count on his fingers "One, two, three, four, five, six, seven - then there's you - nine, ten, eleven, twelve, thirteen . . . "

On 01/11/2013 15:27, Tim Streater wrote:
In article , Roland Perry
wrote:

In message , at 11:59:35 on Fri, 1 Nov
2013, Gefreiter Krueger remarked:

So they removed the whole point of direct debit, that you pay the same
during colder months.

I think you mean "the whole point of a budget account" (which you
happen to pay by DD.

I pay by DD, but quarterly in arrears based on meter readings.

Even energy companies seem confused by the difference.

I pay monthly in arrears by DD, which seems to be the cheapest method.
They adjust the monthly payment up and down occasionally to bring it
into balance.

That's not really "in arrears" then is it? You would expect them to DD
the exact amount owed at the end of the month such that you start the
next month with a balance of zero.


--
Cheers,

John.

/================================================== ===============\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\================================================= ================/

On Fri, 01 Nov 2013 10:56:41 -0000, John Rumm wrote:

On 01/11/2013 08:14, Gefreiter Krueger wrote:
Can you understand this gas/electricity bill?

Having reviewed your account, we've noticed that you've paid for
more than you've used with your monthly payments of £74.00.
We'll refund £116.35 to your account on or around 5 Nov 13.

Based on our projections of your future usage at the price on your
tariff, we've flattened your payments with a new Direct Debit
amount at £80.00, starting on 16 Dec 13.

Is it just me or do those contradict each other? Am I using more or
less? Why am I now paying a bigger amount each month AND they're
refunding me money? What the ****?

They aim to have to have you pay about the right amount averaged out
over the year. However this tends to be based on historical usage, and
possibly some prediction of how cold they expect this year to be.

It tends to go wrong when there is a big year on year change in degree
days[1] as there was last year and the year before where we moved from a
year that was 10% warmer than average to one that was 11% colder. Thus
creating a big swing in demand. You also upset the system if you make
changes to your usage for any reason (patterns of use, changes to
insulation, boiler etc)


[1] You can find tables out there is you google - but its basically an
indication of how much heating is needed and on how many days.

They really got confused when I wasn't living here for two years, then moved back and installed electric heating in my garage for parrots, then changed it to gas (fed from the house central heating).

I'm also not a typical user - I don't tend to heat the house very much so my usage doesn't really change throughout the year.

--
I've been charged with murder for killing a man with sandpaper. To be honest I only intended to rough him up a bit.

On 01/11/13 10:56, John Rumm wrote:


It tends to go wrong when there is a big year on year change in degree
days[1] as there was last year and the year before where we moved from a
year that was 10% warmer than average to one that was 11% colder. Thus
creating a big swing in demand. You also upset the system if you make
changes to your usage for any reason (patterns of use, changes to
insulation, boiler etc)


This year right now electricl consumption is almost 10GW less than the
same time last year.


[1] You can find tables out there is you google - but its basically an
indication of how much heating is needed and on how many days.




--
Ineptocracy

(in-ep-toc-ra-cy) €“ a system of government where the least capable to
lead are elected by the least capable of producing, and where the
members of society least likely to sustain themselves or succeed, are
rewarded with goods and services paid for by the confiscated wealth of a
diminishing number of producers.

On 01/11/2013 15:20, The Natural Philosopher wrote:
On 01/11/13 10:56, John Rumm wrote:


It tends to go wrong when there is a big year on year change in degree
days[1] as there was last year and the year before where we moved from a
year that was 10% warmer than average to one that was 11% colder. Thus
creating a big swing in demand. You also upset the system if you make
changes to your usage for any reason (patterns of use, changes to
insulation, boiler etc)


This year right now electricl consumption is almost 10GW less than the
same time last year.

Yup, can well believe that...


--
Cheers,

John.

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On 01/11/2013 08:14, Gefreiter Krueger wrote:
Can you understand this gas/electricity bill?

Having reviewed your account, we've noticed that you've paid for
more than you've used with your monthly payments of £74.00.
We'll refund £116.35 to your account on or around 5 Nov 13.

Based on our projections of your future usage at the price on your
tariff, we've flattened your payments with a new Direct Debit
amount at £80.00, starting on 16 Dec 13.

Is it just me or do those contradict each other? Am I using more or
less? Why am I now paying a bigger amount each month AND they're
refunding me money? What the ****?


They have done an annual review and decided they need to refund the
extra you have paid.

At the same time they have looked at your use, the expected weather and
decided you will have to pay more next year.

They could keep the extra but then you would be screaming about them
getting interest on your money.

On Fri, 01 Nov 2013 13:05:45 -0000, dennis@home wrote:

On 01/11/2013 08:14, Gefreiter Krueger wrote:
Can you understand this gas/electricity bill?

Having reviewed your account, we've noticed that you've paid for
more than you've used with your monthly payments of £74.00.
We'll refund £116.35 to your account on or around 5 Nov 13.

Based on our projections of your future usage at the price on your
tariff, we've flattened your payments with a new Direct Debit
amount at £80.00, starting on 16 Dec 13.

Is it just me or do those contradict each other? Am I using more or
less? Why am I now paying a bigger amount each month AND they're
refunding me money? What the ****?


They have done an annual review and decided they need to refund the
extra you have paid.

At the same time they have looked at your use, the expected weather and
decided you will have to pay more next year.

They could keep the extra but then you would be screaming about them
getting interest on your money.

Actually I owe THEM money, but a lot less than I did earlier. I'm using a lot less than I'm paying for, so the DD should be DEcreased.

As for refunding me when my account is already �100 owed to them.....

--
The scientific name for an animal that doesn't either run from or fight its enemies is "Lunch."

On Fri, 01 Nov 2013 08:14:06 -0000, Gefreiter Krueger wrote:

Is it just me or do those contradict each other? Am I using more or
less? Why am I now paying a bigger amount each month AND they're
refunding me money?

Refund beacuse they are nice and to stop you wailing about them
having your money and not paying interest.

Increase 'cause the prices have, or are very likely to, rise during
the
next 12 months.

Use? Look at your bills, enter the readings into a spreadsheet. Do a
bit of modeling/averaging.

--
Cheers
Dave.

"Gefreiter Krueger" wrote in message
news Can you understand this gas/electricity bill?

Having reviewed your account, we've noticed that you've paid for
more than you've used with your monthly payments of £74.00.
We'll refund £116.35 to your account on or around 5 Nov 13.

Based on our projections of your future usage at the price on your
tariff, we've flattened your payments with a new Direct Debit
amount at £80.00, starting on 16 Dec 13.

Is it just me or do those contradict each other? Am I using more or less?
Why am I now paying a bigger amount each month AND they're refunding me
money? What the ****?




It's because they're French.

mark

"Gefreiter Krueger" wrote:

Can you understand this gas/electricity bill?

Having reviewed your account, we've noticed that you've paid for
more than you've used with your monthly payments of £74.00.
We'll refund £116.35 to your account on or around 5 Nov 13.

Based on our projections of your future usage at the price on your
tariff, we've flattened your payments with a new Direct Debit
amount at £80.00, starting on 16 Dec 13.

Is it just me or do those contradict each other?

I think they're chancers... But it depends a bit on whether your current
cost of £74 / month is what you paid / month for the whole of the last year,
and maybe whether they know if your last year's fuel use has been typical of
your year-on-year uses.

A refund of £116 suggests that in the last year you overpaid by about £10 /
month, ie the true cost of your energy was about £64 per month. They want
to increase your payment to £80 - which is a 25% price increase if they
think usage isn't going to change.

--
Jeremy C B Nicoll - my opinions are my own.

Email sent to my from-address will be deleted. Instead, please reply
to replacing "aaa" by "284".

On Sat, 02 Nov 2013 19:46:50 -0000, Jeremy Nicoll - news posts wrote:

"Gefreiter Krueger" wrote:

Can you understand this gas/electricity bill?

Having reviewed your account, we've noticed that you've paid for
more than you've used with your monthly payments of £74.00.
We'll refund £116.35 to your account on or around 5 Nov 13.

Based on our projections of your future usage at the price on your
tariff, we've flattened your payments with a new Direct Debit
amount at £80.00, starting on 16 Dec 13.

Is it just me or do those contradict each other?

I think they're chancers... But it depends a bit on whether your current
cost of £74 / month is what you paid / month for the whole of the last year,
and maybe whether they know if your last year's fuel use has been typical of
your year-on-year uses.

A refund of £116 suggests that in the last year you overpaid by about £10 /
month, ie the true cost of your energy was about £64 per month. They want
to increase your payment to £80 - which is a 25% price increase if they
think usage isn't going to change.

If they think it's going up, then no point in refunding me. Even sillier is I was actually only eight quid in credit. They refunded me 100 quid and now I owe them. WTF?

--
Are you into casual sex, or should I dress up?