http://www.eonenergy.com/

I use Eon for gas & electricity (for better or worse).
Like many providers, they had a recent price rise (4 Feb in the case of
Eon).
I made the effort to read the meters on the 4 Feb, and rang the reading
in. The 4 Feb readings are shown on my online account, so I know they
have them.

I get a bill in April, and see that the Eon have estimated for 4 Feb.
So
a) they've ignored the real readings I submitted
b) they've estimated - in their favour (putting a lower estimate, so
more units are charged at the higher rate after the price rise).

So, check your bills!

Allan
(No connection with Eon other than as a customer)

In article , Allan
writes

I get a bill in April, and see that the Eon have estimated for 4 Feb.
So
a) they've ignored the real readings I submitted

So call, complain and they will correct the error.
--
fred
FIVE TV's superbright logo - not the DOG's, it's ********

On 02/05/2011 14:38, fred wrote:
In article , Allan
writes

I get a bill in April, and see that the Eon have estimated for 4 Feb.
So
a) they've ignored the real readings I submitted

So call, complain and they will correct the error.

Yup. I've been with practically all the suppliers and Eon have been the
straightest (so far!).

Another Dave

On 02/05/2011 14:38, fred wrote:
In article , Allan
writes

I get a bill in April, and see that the Eon have estimated for 4 Feb.
So
a) they've ignored the real readings I submitted

So call, complain and they will correct the error.

I e-mailed them. It's only about £1 difference on a bill of £180, and
it would cost them (& therefore their customers/shareholders) more to
rectify. It's just the niggling annoyance of them ignoring the
readings, estimating in their favour, and stacking up all those little
£1 across their customer base (where it occurs).

On Mon, 02 May 2011 23:35:20 +0100, Allan
wrote:

I e-mailed them. It's only about £1 difference on a bill of £180, and
it would cost them (& therefore their customers/shareholders) more to
rectify. It's just the niggling annoyance of them ignoring the
readings, estimating in their favour, and stacking up all those little
£1 across their customer base (where it occurs).

A plausible, plausible excuse

It will be interesting then to see how they'll handle the odd £1 or £2
the other way across their customer base arising from the unseasonably
warm weather for nearly 1 month during the heating season.

As regards users own readings, I'm with OVO and have had to go outside
up to my knees in snow to get a meter reading only to find they didn't
use it. I now know better.

Derek G

On Mon, 02 May 2011 23:35:20 +0100, Allan wrote:

I get a bill in April, and see that the Eon have estimated for 4
Feb.
So
a) they've ignored the real readings I submitted

So call, complain and they will correct the error.

I e-mailed them. It's only about £1 difference on a bill of £180, and
it would cost them (& therefore their customers/shareholders) more to
rectify.

They could just add a simple "miscellaneous credit" to your account
as you are a continuing customer. They needn't send a cheque or do a
BACS transfer.

It's just the niggling annoyance of them ignoring the readings,
estimating in their favour, and stacking up all those little £1 across
their customer base (where it occurs).

Quite, don't let the bar stewards get away with it. They'd soon be
sending the ballifs round if you owed 'em a couple of quid.

--
Cheers
Dave.

In message , Another Dave
wrote

Yup. I've been with practically all the suppliers and Eon have been the
straightest (so far!).

Despite British Gas having some dubious practices Re. boiler quotes etc.
I've found them to be the cheapest for dual fuel (for my particular
usage) and using their web services to provide meter readings the bills
have been mostly accurate. I provide meter readings about once per
month so the estimate is never more than 4 weeks out of date. BG also
email just before a bill is due asking for a meter reading and even if a
bill has been produced giving them a new reading a few days afterwards
results in a corrected bill.
--
Alan
news2009 {at} admac {dot} myzen {dot} co {dot} uk

In message , Alan
writes
In message , Another Dave
wrote

Yup. I've been with practically all the suppliers and Eon have been
the straightest (so far!).

Despite British Gas having some dubious practices Re. boiler quotes
etc. I've found them to be the cheapest for dual fuel (for my
particular usage) and using their web services to provide meter
readings the bills have been mostly accurate. I provide meter readings
about once per month so the estimate is never more than 4 weeks out of
date. BG also email just before a bill is due asking for a meter
reading and even if a bill has been produced giving them a new reading
a few days afterwards results in a corrected bill.


Yup, that is pretty much my experience with them (we get our elec. via
them)
--
Chris French

"Alan" wrote in message
...
In message , Another Dave
wrote

Yup. I've been with practically all the suppliers and Eon have been the
straightest (so far!).

Despite British Gas having some dubious practices Re. boiler quotes etc.
I've found them to be the cheapest for dual fuel (for my particular
usage) and using their web services to provide meter readings the bills
have been mostly accurate. I provide meter readings about once per month
so the estimate is never more than 4 weeks out of date. BG also email just
before a bill is due asking for a meter reading and even if a bill has
been produced giving them a new reading a few days afterwards results in a
corrected bill.


EON always use the reading I enter, provided I do it within five days of
getting the email asking for a reading, unless the meter reader has been
around.

The bill is produced about 30 seconds after I enter the readings.

On May 2, 11:35*pm, Allan wrote:
On 02/05/2011 14:38, fred wrote:

In article , Allan
writes

I get a bill in April, and see that the Eon have estimated for 4 Feb.
So
a) they've ignored the real readings I submitted

So call, complain and they will correct the error.

I e-mailed them. *It's only about £1 difference on a bill of £180,

So I would be quite pleasantly surprised at how close their estimates
are.

MBQ

On Tue, 03 May 2011 07:58:29 +0100 (BST), "Dave Liquorice"
wrote:

On Mon, 02 May 2011 23:35:20 +0100, Allan wrote:

I get a bill in April, and see that the Eon have estimated for 4
Feb.
So
a) they've ignored the real readings I submitted

So call, complain and they will correct the error.

I e-mailed them. It's only about £1 difference on a bill of £180, and
it would cost them (& therefore their customers/shareholders) more to
rectify.

They could just add a simple "miscellaneous credit" to your account
as you are a continuing customer. They needn't send a cheque or do a
BACS transfer.

It's just the niggling annoyance of them ignoring the readings,
estimating in their favour, and stacking up all those little £1 across
their customer base (where it occurs).

Quite, don't let the bar stewards get away with it. They'd soon be
sending the ballifs round if you owed 'em a couple of quid.

How true. I was with E.ON and found them pretty hopeless but at least
they replied to my letters, unlike EDF.
--
(\__/) M.
(='.'=) Due to the amount of spam posted via googlegroups and
(")_(") their inaction to the problem. I am blocking some articles
posted from there. If you wish your postings to be seen by
everyone you will need use a different method of posting.

On 02/05/2011 13:36, Allan wrote:

http://www.eonenergy.com/

I use Eon for gas & electricity (for better or worse).
Like many providers, they had a recent price rise (4 Feb in the case of
Eon).
I made the effort to read the meters on the 4 Feb, and rang the reading
in. The 4 Feb readings are shown on my online account, so I know they
have them.

I get a bill in April, and see that the Eon have estimated for 4 Feb.
So
a) they've ignored the real readings I submitted
b) they've estimated - in their favour (putting a lower estimate, so
more units are charged at the higher rate after the price rise).

Snip.

Just had an email back from them, and they say they will produce a new
bill with the correct readings. Fair enough.
(But why couldn't they just do that in the first place without having to
be chased!)

Allan

Derek G. wrote:
As regards users own readings, I'm with OVO and have had to go outside
up to my knees in snow to get a meter reading only to find they didn't
use it. I now know better.

I just discovered that too. On the website there are two ways to submit
readings: one via the control panel when you've logged in, and another with
the 'contact us - meter reading' menu option on the website front page.

The latter doesn't appear to work, and it doesn't give any means of them
contacting you if you get the details wrong. They say they're shutting down
this method and want meter readings through the 'My Ovo' control panel.
That does seem to work.

Theo