Just want to add a few comments on Homeserve. Attend at their own
convenience. Don't attend within promised times. Use too many
different contractors. Recently had problem with pipe and water
flooding through ceiling. Took four days in total to get things
sorted. Have made a complaint. Homeserve have decided to close my
complaint i.e. ignore it without any discussion with me. This policy
is costing almost £500 a year. One of their contractors told me
Domestic and General was a lot better and cheaper. Warning policies
are on automatic renewal so I got stuck with them for a second year.

In message
,
kathycomehome writes

Just want to add a few comments on Homeserve. Attend at their own
convenience. Don't attend within promised times. Use too many
different contractors. Recently had problem with pipe and water
flooding through ceiling. Took four days in total to get things
sorted. Have made a complaint. Homeserve have decided to close my
complaint i.e. ignore it without any discussion with me. This policy
is costing almost £500 a year. One of their contractors told me
Domestic and General was a lot better and cheaper. Warning policies
are on automatic renewal so I got stuck with them for a second year.


Learn to DIY then, my dear

£500 / year is almost the cost of a boiler


--
geoff

On 11 May, 22:19, geoff wrote:
In message
,
kathycomehome writes



Just want to add a few comments on Homeserve. Attend at their own
convenience. Don't attend within promised times. Use too many
different contractors. Recently had problem with pipe and water
flooding through ceiling. Took four days in total to get things
sorted. Have made a complaint. Homeserve have decided to close my
complaint i.e. ignore it without any discussion with me. This policy
is costing almost £500 a year. One of their contractors told me
Domestic and General was a lot better and cheaper. Warning policies
are on automatic renewal so I got stuck with them for a second year.

Learn to DIY then, my dear

£500 / year is almost the cost of a boiler

--
geoff

I had major incompetence problems with them 2 years ago which cost my
insurance company a lot of money. The insurance company sent them in
to repair my drains - they didn't do the repair properly and had to be
called back, but in the mean time put a camera down and reported the
whole system in A1 condition. On the call back they damaged the
system and failed after 3 months to repair it so I had to call in a
local repairer. This year the drain failed to the extent that 30m had
to be replaced by the insurance company.

The local builder has earned a lot of money sorting out Homeserve's
faulty repair work for insurance companies - Ansa were used and were
excellent.

I recommend that you do not touch Homeserve with a barge pole and that
if your insurance company wants to use them, insist on another
contractor.
Rob

robgraham wrote:
On 11 May, 22:19, geoff wrote:
In message
,
kathycomehome writes



Just want to add a few comments on Homeserve. Attend at their own
convenience. Don't attend within promised times. Use too many
different contractors. Recently had problem with pipe and water
flooding through ceiling. Took four days in total to get things
sorted. Have made a complaint. Homeserve have decided to close my
complaint i.e. ignore it without any discussion with me. This policy
is costing almost £500 a year. One of their contractors told me
Domestic and General was a lot better and cheaper. Warning policies
are on automatic renewal so I got stuck with them for a second year.

Learn to DIY then, my dear

£500 / year is almost the cost of a boiler

--
geoff

I had major incompetence problems with them 2 years ago which cost my
insurance company a lot of money. The insurance company sent them in
to repair my drains - they didn't do the repair properly and had to be
called back, but in the mean time put a camera down and reported the
whole system in A1 condition. On the call back they damaged the
system and failed after 3 months to repair it so I had to call in a
local repairer. This year the drain failed to the extent that 30m had
to be replaced by the insurance company.

The local builder has earned a lot of money sorting out Homeserve's
faulty repair work for insurance companies - Ansa were used and were
excellent.

I recommend that you do not touch Homeserve with a barge pole and that
if your insurance company wants to use them, insist on another
contractor.


My barge pole is longer than yours! Seriously, not a company that I would
wish to do business with.

"Clot" wrote in message
...
robgraham wrote:
On 11 May, 22:19, geoff wrote:
In message
,
kathycomehome writes



Just want to add a few comments on Homeserve. Attend at their own
convenience. Don't attend within promised times. Use too many
different contractors. Recently had problem with pipe and water
flooding through ceiling. Took four days in total to get things
sorted. Have made a complaint. Homeserve have decided to close my
complaint i.e. ignore it without any discussion with me. This policy
is costing almost £500 a year. One of their contractors told me
Domestic and General was a lot better and cheaper. Warning policies
are on automatic renewal so I got stuck with them for a second year.

Learn to DIY then, my dear

£500 / year is almost the cost of a boiler

--
geoff

I had major incompetence problems with them 2 years ago which cost my
insurance company a lot of money. The insurance company sent them in
to repair my drains - they didn't do the repair properly and had to be
called back, but in the mean time put a camera down and reported the
whole system in A1 condition. On the call back they damaged the
system and failed after 3 months to repair it so I had to call in a
local repairer. This year the drain failed to the extent that 30m had
to be replaced by the insurance company.

The local builder has earned a lot of money sorting out Homeserve's
faulty repair work for insurance companies - Ansa were used and were
excellent.

I recommend that you do not touch Homeserve with a barge pole and that
if your insurance company wants to use them, insist on another
contractor.


My barge pole is longer than yours! Seriously, not a company that I would
wish to do business with.

Develop a good working relationship with a good handyman and get him to look
the place over and fix any obvious risks.

On May 11, 9:25*pm, kathycomehome wrote:
Just want to add a few comments on Homeserve. Attend at their own
convenience. Don't attend within promised times. Use too many
different contractors. Recently had problem with pipe and water
flooding through ceiling. Took four days in total to get things
sorted. Have made a complaint. Homeserve have decided to close my
complaint i.e. ignore it without any discussion with me. This policy
is costing almost £500 a year. One of their contractors told me
Domestic and General was a lot better and cheaper. Warning policies
are on automatic renewal so I got stuck with them for a second year.

go to bank, close account and open another. If homoserve demand
payment, tell them of your claim against them, in terms of £.


NT

On Wed, 12 May 2010 02:11:04 -0700 (PDT), NT
wrote:

On May 11, 9:25*pm, kathycomehome wrote:
Just want to add a few comments on Homeserve. Attend at their own
convenience. Don't attend within promised times. Use too many
different contractors. Recently had problem with pipe and water
flooding through ceiling. Took four days in total to get things
sorted. Have made a complaint. Homeserve have decided to close my
complaint i.e. ignore it without any discussion with me. This policy
is costing almost £500 a year. One of their contractors told me
Domestic and General was a lot better and cheaper. Warning policies
are on automatic renewal so I got stuck with them for a second year.

go to bank, close account and open another. If homoserve demand
payment, tell them of your claim against them, in terms of £.

I can't see what it is to do with a Bank, unless Homeserve is linked
to one. If you are talking about closing a bank account so that they
can't honour the payment then they (Homeserve) could sue you for it
anyway.

To the OP: If their service is that bad then there is a strong
argument that they have breached the contract. I'm sure the Supply of
Goods and Services Act would also apply where jobs have to be done
"with reasonable care and skill".

You can often get free legal advice for this sort of thing from a
local solictors, the CAB or Consumer Direct/Trading Standards.

Personally I would write to them pointing out their obligations under
the aforementioned act (and how they did not meet them). Threaten to
take the matter further if they fail to give adequate compensation.
I'd ask for a full refund of your current year's subscription.

Use the small claims court if they don't cooperate.

IANAL.
--
(\__/) M.
(='.'=) Due to the amount of spam posted via googlegroups and
(")_(") their inaction to the problem. I am blocking most articles
posted from there. If you wish your postings to be seen by
everyone you will need use a different method of posting.

On 12 May, 12:32, Mark wrote:
On Wed, 12 May 2010 02:11:04 -0700 (PDT), NT
wrote:

On May 11, 9:25 pm, kathycomehome wrote:
Just want to add a few comments on Homeserve. Attend at their own
convenience. Don't attend within promised times. Use too many
different contractors. Recently had problem with pipe and water
flooding through ceiling. Took four days in total to get things
sorted. Have made a complaint. Homeserve have decided to close my
complaint i.e. ignore it without any discussion with me. This policy
is costing almost £500 a year. One of their contractors told me
Domestic and General was a lot better and cheaper. Warning policies
are on automatic renewal so I got stuck with them for a second year.

go to bank, close account and open another. If homoserve demand
payment, tell them of your claim against them, in terms of £.

I can't see what it is to do with a Bank, unless Homeserve is linked
to one. If you are talking about closing a bank account so that they
can't honour the payment then they (Homeserve) could sue you for it
anyway.

To the OP: If their service is that bad then there is a strong
argument that they have breached the contract. I'm sure the Supply of
Goods and Services Act would also apply where jobs have to be done
"with reasonable care and skill".

You can often get free legal advice for this sort of thing from a
local solictors, the CAB or Consumer Direct/Trading Standards.

Personally I would write to them pointing out their obligations under
the aforementioned act (and how they did not meet them). Threaten to
take the matter further if they fail to give adequate compensation.
I'd ask for a full refund of your current year's subscription.

Use the small claims court if they don't cooperate.

IANAL.

and there is the crux of these matters..

That is, I'm pretty sure, the correct legal situation - the problem as
always (espec. in Broken Britain) is that too many shady operators of
all "trades" wander along this quasi-legal boundary taking their "time
served", "Federashun Membaship" chances about what is the proper &
"legal" way vs who is going to:- a) know/find out that it isn't and b)
be arsed to throw good money (or time) after bad and do anything about
it.

Wonder if that drove the Aussies and Krauts to impose such draconian
jobsworth laws?

Another reason why I endeavour to DIY wherever possible.

Cheersa
JimK

"geoff" wrote in message
...
In message
,
kathycomehome writes

Just want to add a few comments on Homeserve. Attend at their own
convenience. Don't attend within promised times. Use too many
different contractors. Recently had problem with pipe and water
flooding through ceiling. Took four days in total to get things
sorted. Have made a complaint. Homeserve have decided to close my
complaint i.e. ignore it without any discussion with me. This policy
is costing almost £500 a year. One of their contractors told me
Domestic and General was a lot better and cheaper. Warning policies
are on automatic renewal so I got stuck with them for a second year.


Learn to DIY then, my dear

You don't even need to DIY.

You have to be very unlucky for "pay as you go" to be more expensive!

tim

On May 12, 12:32*pm, Mark
wrote:
On Wed, 12 May 2010 02:11:04 -0700 (PDT), NT
wrote:
On May 11, 9:25*pm, kathycomehome wrote:
Just want to add a few comments on Homeserve. Attend at their own
convenience. Don't attend within promised times. Use too many
different contractors. Recently had problem with pipe and water
flooding through ceiling. Took four days in total to get things
sorted. Have made a complaint. Homeserve have decided to close my
complaint i.e. ignore it without any discussion with me. This policy
is costing almost £500 a year. One of their contractors told me
Domestic and General was a lot better and cheaper. Warning policies
are on automatic renewal so I got stuck with them for a second year.

go to bank, close account and open another. If homoserve demand
payment, tell them of your claim against them, in terms of £.

I can't see what it is to do with a Bank, unless Homeserve is linked
to one. *If you are talking about closing a bank account so that they
can't honour the payment then they (Homeserve) could sue you for it
anyway.

Maybe youre still sleepy. I suggested telling them of the op's
potential countersue to both put them off suing and create an immedate
basis for coutnersuing.


NT

On Tue, 11 May 2010 22:19:39 +0100, geoff wrote:

In message
,
kathycomehome writes

Just want to add a few comments on Homeserve. Attend at their own
convenience. Don't attend within promised times. Use too many
different contractors. Recently had problem with pipe and water
flooding through ceiling. Took four days in total to get things
sorted. Have made a complaint. Homeserve have decided to close my
complaint i.e. ignore it without any discussion with me. This policy
is costing almost £500 a year. One of their contractors told me
Domestic and General was a lot better and cheaper. Warning policies
are on automatic renewal so I got stuck with them for a second year.


Learn to DIY then, my dear

£500 / year is almost the cost of a boiler

You could have a new boiler installed every three years for the cost
of it!
--
http://www.Voucherfreebies.co.uk
http://www.holidayunder100.co.uk

John wrote:
"Clot" wrote in message
...
robgraham wrote:
On 11 May, 22:19, geoff wrote:
In message
,
kathycomehome writes



Just want to add a few comments on Homeserve. Attend at their own
convenience. Don't attend within promised times. Use too many
different contractors. Recently had problem with pipe and water
flooding through ceiling. Took four days in total to get things
sorted. Have made a complaint. Homeserve have decided to close my
complaint i.e. ignore it without any discussion with me. This
policy is costing almost £500 a year. One of their contractors
told me Domestic and General was a lot better and cheaper.
Warning policies are on automatic renewal so I got stuck with
them for a second year.

Learn to DIY then, my dear

£500 / year is almost the cost of a boiler

--
geoff

I had major incompetence problems with them 2 years ago which cost
my insurance company a lot of money. The insurance company sent
them in to repair my drains - they didn't do the repair properly
and had to be called back, but in the mean time put a camera down
and reported the whole system in A1 condition. On the call back
they damaged the system and failed after 3 months to repair it so I
had to call in a local repairer. This year the drain failed to the
extent that 30m had to be replaced by the insurance company.

The local builder has earned a lot of money sorting out Homeserve's
faulty repair work for insurance companies - Ansa were used and were
excellent.

I recommend that you do not touch Homeserve with a barge pole and
that if your insurance company wants to use them, insist on another
contractor.


My barge pole is longer than yours! Seriously, not a company that I
would wish to do business with.

Develop a good working relationship with a good handyman and get him
to look the place over and fix any obvious risks.

Great idea :-)


--
Dave - The Medway Handyman
www.medwayhandyman.co.uk

On 11 May, 21:25, kathycomehome wrote:
Just want to add a few comments onHomeserve. Attend at their own
convenience. Don't attend within promised times. Use too many
different contractors. Recently had problem with pipe and water
flooding through ceiling. Took four days in total to get things
sorted. Have made a complaint.Homeservehave decided to close my
complaint i.e. ignore it without any discussion with me. This policy
is costing almost £500 a year. One of their contractors told me
Domestic and General was a lot better and cheaper. Warning policies
are on automatic renewal so I got stuck with them for a second year.

A friend just had a breakdown callout with Domestic & General, and she
got the official Baxi engineer, which is reassuring. The premium is
£130 IIRC, which also covers "corrosion damage", a likely get-out for
Homeserve I think.
Not all good though. Initial diagnosis from the young engineer was
cobwebs in the flue. Next, a more senior guy replaced pcb but, on
checking gas pressure, found it too low. Cutting a *very* long story
short, Transco diagnosed a blockage in the gas supply and had to
replace the pipe out to the road. At one point there were 3 lwb
transits in attendance at 8 o'c in the evening. Quite a saga, but
didn't cost her a penny, and everything inside and out was
meticulously restored. I won't be quite so grumpy when I see my next
gas bill.