I order some dust collectors parts and hose from Grizzly two weeks ago. I
did receive the parts last week. One of the part was wrong. A wrong part in
right package I called Grizzly on Monday explain them the situation. They
promise to resolve the issue and call me back next day (Tuesday). I did not
receive any call from Grizzly on Tuesday so I called back, talk to
technician again and did not get any satisfactory answer. That technician
promised a return call next day. Of course I did not get call on Wednesday
so I call again on Wednesday. Same story.

So now I have an item that I cannot use and Grizzly is not co-operative to
replace it or give me credit. I can send it back then, I have to pay 10%
restocking fee plus freight cost.

What kind of customer service. ?

This was my first order with Grizzly and it will be my last order. I usually
purchase from Lee valley and never had any issues on replacement. The reason
I decided to purchase from Grizzly is to try Grizzly products. There was no
difference in price.

Is any one have any issue with Grizzly or I am just single out?